Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Q2 right controller dead

My son's right controller stop getting power. We've replaced the battery, re-paired it and did a factory reset. Nothing has worked. It occasionally vibrates but no lights ever come on. If you hold the meta button down in vibrates and will recenter th...

Can’t log in with my Instagram on Meta Oculus

While creating my Oculus Meta account, it failed to sign up through my Instagram and I ended up creating it with Email but whenever I try to connect it to my Instagram it gives me the same error ‘Can’t use this account’. Any idea what the reason woul...

Jubax by Honored Guest
  • 3367 Views
  • 8 replies
  • 1 kudos

Email

I no longer have the email associated with this account, what can I do to change it so I can log in.

Gixgirl82 by Honored Guest
  • 105 Views
  • 0 replies
  • 0 kudos

Should I factory reset?

So, I left the PTC through the mobile app, but it didn't factory reset automatically, like it stated it would. Should I manually do it myself? Or am I in the clear?

v71 Tracking issues cause me to start floating in games

Really annoying update guys!! Every once and a while the tracking will "flicker" and then suddenly I am a half foot in the sky during games. This is not good when trying to play blade and sorcery via link because I have to shut down EVERYTHING in ord...

Asgard's wrath stuttering?

So I recently decided to actually get through Asgard's Wrath with the second one coming real soon. problem is it stutters so bad as to be unplayable. I made sure nothing else is running. I have tried the physx fix I found on redit to make sure it is ...

Meta Quest 1 Boot Loop

Hello, I recently got my Oculus Quest 1, it worked great but about a week it got stucked in a chip ligo and boot loop.I tried EVERYTHING I found on internet and forums, I need a little help with this.

Dominuz98 by Honored Guest
  • 429 Views
  • 3 replies
  • 0 kudos

Resolved! Metaquest app micro crashing

Is anyone else experiencing this issue where the metaquest app keeps micro crashing and sending a crash report every 2 seconds. This would be barely noticeable. All you would see is a cursor with a rotating hourglass, it would happen every 2 seconds....

DoZaharr by Honored Guest
  • 350 Views
  • 2 replies
  • 0 kudos

Oculusetup refuses to install on my system

First, I have had no problems running the Oculus software on my system up until now. I just had a problem of not being able to connect the Quest 2 to VR Air bridge so after a frustrating day of no solutions I tried to repair the Oculus software via t...

Among us vr not loading into games.

When I try to play among us vr, I try to get into a match and it says "Cannot create or join match" I have data reset, and uninstalled, but it still doesn't work

Konoma by Honored Guest
  • 285 Views
  • 0 replies
  • 0 kudos

Does oculus quest 2 link cable work in linux

I have linux machine. I ordered quest 2 link cable when I connect it to the pc, it does not connect. I do not get the screen modal saying: "allow the data sharing". When i use my friend's different brand cable, connection is successfully established....

Gorilla tag not doing monkey talk

My son has a child account which from my understand should restrict him to monkey talk not real voices. When we go to the computer in game and the voice menu it clearly states that voice mode is “monkey” and that because of his age it can’t be change...

How to force uninstall a game?

Blade & Sorcery released an update recently and I have been trying to get it installed but all I get is "Sorry, we couldn't install Blade & Sorcery. Visit Meta Quest Support to get help." The problem is Meta doesn't even register that I have a vr hea...

I can't change my date of birth on Facebook.

A few months ago, my birth date suddenly changed without me touching anything or trying to make any changes to my account - the day, month, and year all changed.I tried several times to upload my ID card without success. Facebook keeps giving me an e...

eden2912 by Honored Guest
  • 243 Views
  • 1 replies
  • 0 kudos

I can't change my child's account DOB

Hi,So recently, I noticed that my kid's account had a wrong date of birth. It said he was a year younger than he actually was. So when I go to change the age, the whole section isn't there. I don't even see the "change details" section my child can s...

bellissa1 by Honored Guest
  • 157 Views
  • 0 replies
  • 0 kudos

Meta Quest 2 cant connect to PC via airlink

So a few months ago, i had connected, successfuly via airlink, however, now it wont connect. I launched the app, and set up airlink, but when i try on the occulus, it wont connect, but my PC is listed there. I thought it might be my pc being connecte...

Quest 2 - Orange and Green on screen

I put on my VR, then quit Rec Room. I started a call with my friend then boom, in my house the screen frozen with the colors orange and green. Any fix? It wont even let me turn it off or factory reset

Why doesn’t my gorilla tag work?

Every time i load in my headset i go into my all apps then click gorilla tag the 3 dots load then just kicks me out and sends me back to all of my apps.I’ve tried the “hard reboot” and does not seem to work. I have a Meta Quest 2. Please find a solut...

Headset not functional

even after soft, hard restarts, reboots, and also factory resets, my oculus 3 is still stuck at the spinning logo - unable to complete a start. This stemmed from a "headset lost tracking..." error a while back. What can I do?

NetFam by Honored Guest
  • 98 Views
  • 0 replies
  • 0 kudos

Metro Awakening Crossbuy Save Game

I bought Metro Awakening on the Meta Store because it was Crossbuy between Quest and PCVR. I already played a few hours on Standalone and today I wanted to continue on PCVR only to see that my save game didn't seem to have synced to my PC, which make...

Jutsch80 by Honored Guest
  • 432 Views
  • 0 replies
  • 0 kudos

Quest 2 Keeps Disconecting From wifi

So Everything was Normal and worked but one day when i wanted to play i connected to my wifi and after 2 seconds it disconected again, it happends constanly. and its just my main wifi which the most "power"What i tried:-factory reset 6x-shut off inte...

I cant acces the online features in games.

I can’t play online on my Oculus Quest 2.In some games, when I’m in the game and turn off the Wi-Fi, it says “Disconnected” and won’t let me play online. When I turn the Wi-Fi back on, it allows me to open the multiplayer tab, but there’s a problem: ...

Marloneer by Honored Guest
  • 472 Views
  • 1 replies
  • 0 kudos

IPD not adjusting correcting

According to an eye measure app, my IPD is close to 68.8. However, my Quest 3 only adjusts from 61 to 66, sometimes 61 to 64. The scroll wheel stops, so I think it is a software issue, but I don't know how to fix it. Is it a big deal? Its been only a...

Oculus Quest 2 screen glitching.

Hi all, I’ve been having an issue with my Oculus Quest 2, that I bought about 5 months ago brand new. Whenever I turn my headset on and load into the main interface, my screen within the headset starts glitching and moving left to right, without me d...

Remboursement impossible !

Bonjour, j'ai acheté aujourd'hui, dimanche 17 novembre 2024, le jeu Eleven Table Tennis. Etant donné que le jeu est difficile à jouer, je souhaite me le faire rembourser, mais quand je veux me le faire rembourser, on me dit que le remboursement est i...

Adaxien by Honored Guest
  • 140 Views
  • 0 replies
  • 0 kudos

Population one

When I go into the lobby at the beginning of the game it puts me by a fence and when I make my way to the lobby I can’t pick up any weapons. Then when the match starts the screen just stays black

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels