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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 doesnt show on File Explorer

As the title says, Quest 2 doesn't show up under file explorer at all. As a matter of fact, neither does Internal System Storage. Only my SSD and HDD show up as those are the only Storage I actually have installed. Also, Developer option has been rem...

Virtual Tour softwares working with Oculus Quest?

Hello!I am working in architecture and interior design, and often use VR tours.Recently I got Meta Quest 2 as a present and would like to ask the following: Is there any software for creation of virtual tours which allows viewing of these tours in Me...

MBVA by Level 2
  • 0 replies
  • 0 kudos

Change ownership?

I bought a Oculus quest 2 from my Brother in law in early 2021, and added myself as a user rather than change ownership of the device because there was no information I could find at the time instructing how to change it. I have since purchased a lar...

Headset vision issues

I keep seeing a purple sketch-like outline of the room I'm in (real world) while in headset. It's not like passthrough, that's turned off anyway. It's very distracting while playing supernatural.

Wander app - no user data

I recently logged onto my Wander app for the first time in a while. While I still have my saved locations, including user uploaded photos from inside some of my favorite restaurants, I can no longer find user uploaded photos on my wander app. Is this...

Oculus Air Link lagging/shaking

I set up my Oculus Air Link, and the entire screen is so shaky and laggy its unplayable, I can't even move my hands Pc setup:Rx 6700xt11600k16 gb ddr4 ram1 tb ssd storage Also a video of the experience:


Trying to buy my son the game simplepalnesvr and it will not except my payment method

Can't get my PIN

I do not have the email anymore where my PIN is being sent and need to reset. I can not find whete to send a message for help.

Occlus Quest 2 Not connecting to PC via air link

Hello, I am trying to connect my Oculus Quest 2 to my PC via Air Link. When I am in VR on the Air link menu I can see my PC, but when I click pair nothing happens the pair button just sort of greys out and says launching, but nothing changes. I have ...

Trouble setting up account

I bought three Quest 2s for my family. I set up my account and was referring my other family members. When they were trying to set-up their account they received a message “sorry this content isn’t available right now.” Please advise.

Replacing my controllers

My controllers have bad stick drift even with the dead zone applied the controller also have scratch marks all over them so I’m wondering if I can get a replacement of new controllers

Power button and charging LED doesn't work.

My headset can charge but I can't restart it or turn it off. I have already factory reset it and nothing fixed it. I made sure the ribbon cable wasn't unplugged or torn for the LED and button. I am just asking for help or if anybody else has this iss...

Ultra wings 2 -- pay for fuel?

Hi I bought this for my son. he is telling me that he's being hit up to "pay for fuel" what's up with this. I did into expect to shell out for the game, and then get hit with this. I'm pretty upset if this is how this ecosystem works.

I can't login to my oculus app on PC

Hi, I can't login to my oculus app on PC. It has nothing to do with the hardware - the hardware is not connected (Quest 1). I have checked and changed my password and I still cannot login. I can login fine to this forum using my account, just not the...

Casting No Longer Works

Hi, I have a Quest 2 and a Samsung S7 Plus tablet. When i first purchased both and up until recent updates of headset and app i used to be able to cast from the headset to the tablet. since recent updates i can no longer cast successfully. The circle...

Roky360 by Level 4
  • 21 replies
  • 3 kudos

Occulus Acct Merged with Now deleted Facebook acct

I purchased a Occulus Quest 2 in 2020. I made an Occulus account and apparently merged it with a Facebook account. Facebook account has since been deleted. I was prompted by my Occulus to sign up for Meta account. I am unable to do so, because I have...

Oculus app won't show camera for quest 2 casting

trying to cast my quest 2 onto my Android tablet but it says it's casting but leads me back to the home app screen how can I see the camera? It worked yesterday, but for the love of me I forgot where I found the solution and I'm getting a bit frustra...

Hacked Oculus Account?

During the recent outage my Oculus and Facebook accounts were merged while I was locked out. I tried customer support but the person supposedly helping was obnoxious, unhelpful and chose to completely misunderstand what I was saying. He has sent emai...

RaMaRiC by Level 3
  • 8 replies
  • 1 kudos

Oculus quest 2 won't pair to my pc or link with air link.

I have been using my oculus quest 2 while hooked up to my pc for several months. I have been able to use air link as well as hooking it up with a cord. After Tuesday, when I pull up my oculus app, it shows no device connected. I have tried to pair it...

Right Controller keeps spinning in circles

When I’m playing beat saber or just browsing Facebook my right controller starts to spin in circles uncontrollably. I moved to different room with different lightings and the same thing happens. Any suggestions or quick fixes would be very helpful. T...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Air Link crash/disconnect within minutes.

Issue:Within minutes of connecting via AirLink, Quest 2 would freez/screen stops moving (looking around shows black, edge of the last visible scene are cut, looking behind shows same scene upside down), sometimes buttons are super slow to respond, an...

how do you get beat saber free

Just Got a quest 2 have not activated yet I want to make sure I do it right so I'm not jipped out of getting the free game I see other posts of people saying they did not get theirs after activating so I want to make sure.

Resolved! Controller Stick Doesn't Work Properly

I'm using an Oculus Quest 2 and the stick on the left controller has an issue. It keeps thinking that I am moving it backwards even when I'm not, and is very slow when I try to move it forward. Does anyone know how to fix this?

Can't access Oculus Media Studio any more

I have previously successfully uploaded and published several VR180 videos to OculusTV using Oculus Media Studio. I have a new video ready to upload but now when I go to Oculus Media studio I get a message telling me: "Connect Your Oculus Account to ...