Featured Posts
Forum Posts
Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
App login issues
I am logged into meta horizon on my phone but when I try to log in on new IPad, it keeps asking for email to contact me (set up new account) after I enter my login and password that I can easily use on laptop and iPhone? The app is not working with o...
Meta 3 update boot loop
My quest 3 randomly shut off one day and when I turned it back on there was a disk with a green bar, when the bar finished loading, I got a grey screen, every time I tried to turn off my headset and turn it back on, the same process repeated.
Lost all cosmetics when reset headset
The Meta app said there was a problem with the Meta 2 headset updating and to hold down the power button for 45 seconds to reset the headset. I did that and my cosmetics never came back with it. My headset always is synced to the cloud and I’ve unins...
E-gift card does not work/ IP address is blocked
I bought an E gift card which does not work on the app nor the internet browser. After many attempts to use it, my IP address was blocked. The reason I must use gift cards is that The META/ Oculus platform does not allow for Active duty military bank...
Resolved! Usb C not connecting to quest link
Hello, i recently got my quest 3, i love it and am happy i decided to purchase it, however to date my only issue is that my computer or my quest will not recognize each other when connected with a USB C to USB C.i have had success with the same Cable...
Brand new meta quest 3s stuck on spinning meta symbol then goes blank
Please help! Got my day a Meta Quest 3s for Christmas and while trying to set it up it goes to a spinning Meta Horizon symbol then the screen goes blank. It won’t do anything past this. I’ve tried power and volume down for a hard reset and it continu...
Cannot get meta emails
Hi Everyone! My first post here. I cannot seem to get my confirmation code emails no matter how many times I try. I have used the same email since I setup my account back in 2018 and up until the last month or so its always worked. In the app some se...
I can't get my recovery code
Help when I type in my recovery code to sign into my meta account it says it’s invalid @MetaQuestSupport
app nella libreria
dopo aver fatto il primo avvio del visore, (premettendo che ho un quest 2 anche) la libreria del nuovo quest 3s non mi fa avviare nessuna app. si apre come schermata ma non mi fa accedere a nulla. come posso risolvere questo problema?
Private message has a limit and I can't reply to customer support.
I get the following message when I try to log in with my child account. He also is 12 years old so I need to activate him under my account.Your Meta account has been suspended because your account doesn’t follow our Community Standards or other terms...
My game metaquest2
My Game all gone after hard reset, and log in to meta account with email ( join Facebook and instagram not help to much)!!!? All game list can not recovered!?!!even I have recited!? Bought history!?!?all total with emotional damage $ 5000any customer...
Resolved! Quest 3 problems with starting up
My brothers and I got a quest 3 for Christmas this year, and for the past few days, we have been having some problems after being powered on. The three problems that keep reoccurring are:1. After turning it on, there is just a black screen2. After tu...
I was bought gift card!
I was bought meta headset with gift card $ 100,And I never received the gift card $ 100 since that I was order!!!! Where is my gift card $100
Gorilla tag
A code a friend gave me for a server won't and and we are both on ocoulus just im on 3s and there on 3
Resolved! Quest 2 not a business account
I bought a brand new Quest 2 about a year ago and all was well until about a week ago. It started turning off after just a few seconds and I ended up doing a factory reset. Once again, all was well. Until today when my children wanted to use it, but ...
Resolved! Can't access device settings from Meta app
So for some reason the headset wont pair properly, when i setup my quest 3s the app said this error but on the headset it said it paired and I was able to actually use the headset. But now I want to activate developer mode but I cannot pair it for th...
way to avoid update that bricks the unit -- by shutting off wifi at first?
If I shut off my home wifi, then turn on the Quest 3, it couldn't at that point update I assume. And then my question is, is there a setting I can then do to say "don't update unless I consent" or something similar? Then I could turn back on the wifi...
Support seriously lacking
I've asked several times for help and the children on the other end keep moving goal posts.This is a throw-away account.
HACKED EMAIL STILL APPEARING IN MY META QUEST ACCOUNT - HOW TO REMOVE IT AND RESTORE MY LIBRARY
So several months ago, my Fackbook and subsequent Meta Quest account were hacked. After several frustrating weeks my FB acount was restored but I had to completely reset my Meta Quest. When I did so I noticed that my original identity was still tied ...
Child profile won't show up even after email confirmation
A week ago, a child account was asked to verify age and that was done. The account is showing in Family Center as one that I supervise as the child is 12. The child account also appears in the Horizon App in the supervision section.A headset was rese...
USB Charging Port Disconnecting
My quest 3 headset is experiencing a problem with the charging port. Over the last week the port intermittently stops working, both when charging with the stock charging brick and in gameplay using a battery pack. In gameplay the charging chime is he...
link voor 60 euro tegoed werkt niet
Hoi ik heb een nieuwe 3s gekocht en ik wil de link voor aanmeldings tegoed gebruiken maar deze werkt niet? Hoe maak ik dat ik de 60 euro toch krijg ? Want nu heb ik een account gemaakt en geen cadeautegoed via de aanmeldings link gekregen? Help
Managed Account, VR in Gorilla Tag
Hi! I’ve been given the status of a "Managed Account" on my Meta account while playing Gorilla Tag. (I am nearly 50 years old). This means I can’t use my microphone, make in-game purchases, or join private rooms. I don’t have any parental controls or...
Resolved! New Quest 3 - How to get Batman?
Just got a Quest 3 today, and the box says there is a free batman game. But after I set up the Quest 3, it is still asking for $49.99. Any ideas how to get this game? The 3 month Quest+ redeem did work though...
Resolved! Parental Supervision Dashboard won’t load
Parental supervision dash won’t load. When selecting on individual child the app does not load the details so unable to set time limits or approve and manage apps. Just a black screen. When I load in Family Center web version I can see some info but ...
Provide your account details by Jan. 8 or your account will be suspended.
When I click on the notification in the horizon app, it says continue with a blank navy blue screen. When I click continue, it send me to the language panel of the meta account center. I don’t want my account to be suspended. Please help.
Oculus PC App stuck in a continual boot loop
When trying to open the Oculus App on my PC it will attempt to open, I'll see the home page for half a second and then the app immediately closes itself. It then launches the repair tool which then also gets stuck in a boot loop. I've uninstalled, re...
Verification Code Not Sending To Email
can't sign into horizons to play new oculus 3s has all my games because I'm not receiving a verification code from you guys, but I did receive an ad so that's awesome I just want to play my new oculus, and I can't even sign in to troubleshoot it's be...
My Instagram account was hacked, and the attacker linked it to a Meta account they created.
Hello,I quite embarrassingly recently fell victim to a phishing attack on my Instagram account, which I have had for nearly a decade. The phishing perpetrator then sent out solicitations for various services to friends and family using my account. I ...
Can't pair Quest 2 with Meta Horizon app, and can't contact support (invalid serial number)
Hello,I have not tried to cast with my Quest 2 since the Meta Horizon app replaced the Meta Quest app. I never had any issues with pairing to the Meta Quest app. Today I've been trying for hours to pair the headset with Meta Horizon, but no success. ...
