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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
New meta quest 3 set up
I can't find the 5 digit start up code and can't access the settings. Now what? I need the code....
Se ve todo sobredimensionado con mucho zoom
Hola buenas tengo las gafas Quest 3 recién compradas hace dos días mi problema es que de la nada se a empezado a ver todo muy grande y muy cerca de la cara como si tuviera mucho zoom alguien a tenido el mismo problema o sabría cómo solucionarlo???
Resolved! Refurbished Batman
Hello there. Could you tell me if the Batman: Arkham Shadows offer is valid for the purchase of a refurbished Quest 3 from the Meta Store?
I can't interact with the library
I bought a quest 3, i got the 2 and i still can use it without any problemnow on quest 3 i can't use my library at all, it's dark and unclickable.already tried the factory reset 2 times, already unlinked my facebook account, dunno what to do
Deceased family member
I received an oculus quest 2 when a family member passed away. His acct is on the device and ai don't know what to do.
Meta wont replace my bricked quest 2
My Quest 2 has been bricked since before Christmas and meta claims my device is fine based on my serial number. It instantly bricked after the v72 update a few days before Christmas. It will not turn on whatsoever. No led light while plugged in at al...
Resolved! Is it normal to have my quest 3 passthrough going like this?
It is so blurry that I can barely see nothing not to mention reading the text.
Can't Send Gift
When trying to send a gift to my Child's account I receive the "Cant Send Gift error: Recipient cannot redeem this gift. Please select another gift or recipient."The game is "Kill it with Fire".I did allow permissions and access to the game during th...
Controllers wont sync
Hello!I got a used headset gifted to me from a family member.But when I powered it on, it said to pull the plastic out of my controllers. The problem is I cannot get out of this due to my controllers not connecting. I have tried connecting my headset...
Recover items in gorilla tag
I had my oculus account linked to my dads facebook since i didnt have my own at the time, thats what i downloaded gorilla tag on first. I had gotten a lot of cool items like the GT1 badge and other stuff since i played since a week after it came out....
META Support is MIA
I bought my child a 3S for Christmas and are having a difficult time getting it setup. Does Meta have a customer support phone number or do I just return the unit?
No setup, no help
Im starting my second day of trying to set up a 3s. Through my phone "headset not found."With pc, nothing happens at all. Go to Meta help pages and get this message: Sorry, this content isn't available right now. I now own a very expensive yet worthl...
Quest 3 PC Link App Notifications, "Your Quest's Battery is Low"
Greetings All, I had a long period of non activity with my Quest 3. About 4 months. I fly DCS on PC cable link using the meta fiber cable. Prior to my inactivity period my Quest 3 worked flawlessly since I got it this past January aside from the peri...
Can't Buy
When I have 50 quest cash, it won't let me buy a 30 dollar item. It says: we have noticed something unusual, and for your security, this purchase can not be completed. I NEED HELP!
Resolved! Air Link Refuses To Work
I've got a Quest 2 and a well-off gaming PC. Air link has worked fine in the past, but now it just outright refuses to find my computer. PC's hooked up to Ethernet, Quest on my home network, but still treats my computer like Bigfoot and just shows "N...
Crashing on setup / laggy
Hello,Today I got my Quest 3. During the setup it was occassionally laggy but when I finish the tutorial and the videos start and the Quest tries to establish the virtual reality, it gets really laggy and crashes putting me back to the tutorial menu....
Old Oculus Account got deleted.
My meta account got permanently deleted because I missed an authentication. Is there any way to get a refund or access the purchases made with that account, or is it forever lost?
Connecting glasses to your phone
Hello everyone! Has anyone else had a problem connecting a Samsung s20 note or tablet with a Meta Quest 3s? I've tried everything. For any tips, thanks a lot!
help with headset quest 3. Black screen
Hello, I have been using your products for a long time, I have several different models of your company and I have always been satisfied. But one of the pairs of headsets (Meta Quest 3) showed a black screen. Before that, I played normally, the glass...
Quest 3 Issue during setup
Does anyone know how to solve the following issue:During setup, I'm asked to press the meta button to load the universal menu, but nothing happens and now I'm stuck at this point of the setup. Any ideas will be greatly appreciated.Thanks.
Can’t set Up Meta Account!
Im trying to add a profile to my quest 3 since that update that doesn’t work forcing me to use a live connection just to setup a user to play games I purchased and can play offline… The email confirmation code literally doesn’t send whether I’m on th...
Casting video to laptop via cable?
I am a training manager for a non-profit organization. We are in the process of creating VR programs for people with cognitive disabilities. Our goal is to help these people with disabilities (PWDs) find entry-level jobs. When we roll out these VR pr...
No "Allow USB Debugging" and "Allow Access to Data" Showing Up
I have been having this problem for months when trying to connect to my pc. I have tried multiple cables. I will NOT be factory resetting my headset as that will delete ALL my data in which I will have to repurchase everything in which I do NOT feel ...
Cant get past saftey screen on device setup Quest 1
I am attempting to set up a headset after needing to factory reset it. Pairing in the app went ok untill the safety screen. I eventually found the video although the player does not allow me to hit play and thus cannot pass this screen. The headset i...
Worst Customer Service
@MetaQuestSupport has the worst customer Service ever. My Son's oculus account was recently locked because they said they could not verify his age. I've contacted them through several channels and the keep passing me off to the next person. Its been ...
Resolved! Multiple copies of games on one device question.
My wife just got a quest 3, purchased beat saber, then the Metallica song pack. As we've found out and also read, DLC is NOT able to be app shared. My question is then this, If I purchase my own copy of Beat Saber so that I can have my own copy of th...
Developer Mode "allow USB debugging" will not show
Developer mode is definitely on, but when trying to connect my Meta Quest 2 to my computer, the "allow USB debugging" confirmation does not appear. The only confirmation that appears is "allow access to data", but both need to be enabled for my appli...
Can't grab the corner to resize windows
I can no longer resize windows by grabbing the corners of certain applications, especially the files and gallery applications. There is no corner anymore.Please make it possible again. Quest 3 v72
Can't pair my Quest 3 to the Meta Horizon app
Hi,I just purchased the Meta Quest 3 and am unable to pair the headset to the app (despite spending 4+ hours trying, including reading many forums, articles and watching videos).I installed Meta Horizon on my phone and created a profile (the profile ...
Resolved! my quest2 working on pc link but not steam vr
My quest works perfect before but i believe after update, it not work as before.symptom is working on oculus link as normal but steamVR(301 error) and other pcvr showing VR (Assetto corsa )not initialized,it was work very well before update,-my setup...
