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Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 33 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta quest 3 owner change

Bought a Quest 3 for the family, wanted to set up a family account that all could use. My 17 year old ignored that and set up the device with his own Facebook account and now appears as “the owner”. From what I can see the only way to change this is ...

Smalz19 by Honored Guest
  • 2 replies
  • 0 kudos

Lost controllers

Sent in my headset & controllers for repair. Meta sent back a refurbished headset minus controllers. Still waiting on a response from support. I think they've lost them. Also why is everything online ,is there no UK phone number. So frustrating heads...

Request for Virtual Reality Headset Donation

Dear Oculus Team, I hope this message finds you well. I am writing to express my deep passion for virtual reality experiences and the profound impact they can have. Living in a financially constrained environment, acquiring a VR headset has proven to...

Resolved! PC Oculus Store issues, unable to download most past titles:

For the past month I continue to have issues with downloading past titles. I have many great games I would like to play that state "Sorry we can't install ____ Please visit Oculus Support. I have done fresh installs, installed on a separate computer....

shogunmn by Heroic Explorer
  • 503 replies
  • 17 kudos

Phone will not pair to headset

I have a quest 2 and I factory reset it because some of the the games won't work, well I tried reconnecting to my phone after I removed the quest 2 out of the app and when I try to connect it, it said "usable to connect to head set. " I've been tryin...


Mon casque est brisé ou puis-je le faire réparer 

Pairing issue!!!

My headset won’t pair to my phone no matter what.. I decided to reset my oculus and distorted the oculus form my account and now it won’t connect with the pairing code and won’t work with everything I tried

RexCex by Honored Guest
  • 7 replies
  • 0 kudos

No support for me and my son on suspended account.

Hi, I gave my son a VR headset in December for xmas and in January he turned 10, now his account is suspended and I dont get any support, how can I appeal or how to get refunded from the games I bought if I open a new account for him or how to transf...

Meta quest 2 not pairing to meta phone app

I got a new meta quest 2 controller because my last one had a lot of stick drift on it. But when it came i was going to pair it to my quest 2. But it did not work. But the thing is that i am connected to the same wifi. I am on the latest version. But...

Lu2k by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Oculus Link Infinite Loading?

I've been using Quest + Link almost since release and it has been working just fine but now all of a sudden it has stopped working. It says on the oculus client that my Quest is active and ready to go. I put on the headset and enable oculus link. Whe...

Smudges in lense both sides

Both sides have smudges that i cant clean with a micro fiber cloth. Very fustrating only had a week and noticed right away

wybeland by Honored Guest
  • 2 replies
  • 0 kudos

Oculus link dropping frames

I have a way beyond VR compatible pc, but my vr games keep dropping frames! I've tried averything and nothing works. This have been making me very frustrated these few weeks.My specs:ASUS B550-F GAMING II Ryzen 9 5900xASUS 4060 TI OC32 gb DDR4Please ...

Resolved! 120HZ mode frame rate drop

So I have a game running on Quest 2 that runs at (according to OVRMetrics)72fps when the refresh rate is set to 72Hz, GPU 8480fps when the refresh rate is set to 90Hz, GPU 97But drops to65fps when the refresh rate is set to 120Hz, GPU 87The device ha...

Can Quest 2 be USB-C tethered to Mac for Internet?

I have to setup a lot of Quest 2 devices. I'd like to be able to plug the headset into my Mac using the USB-C cable and use its the computer's network connection for the initial setup rather than setting up each wireless connection. Is this possible?

DVC-MP by Honored Guest
  • 5 replies
  • 0 kudos

Controllers are buggy in Beat Saber

So I got the demo of the game less than a day ago and today the controllers are buggy. Sometimes the game sees them and sometimes not. I really wanted to get the full version but if the problem persists, its not worth it. Could someone help me?

Oculus Rift S orange light

So, I was playing assetto corsa in VR and my HMD screen went dark with the orange light turned on. After I tried putting them back on and saw oculus home for a brief second but it turned off again. I checked notifications and devices, the display por...

Meta Quest Pro Controllers Finger Trigger Sensor Issue

Hi, i've had this issue for several months now where the Index Trigger Sensor on my Meta Quest Pro Controllers keeps showing that my finger is resting on the Trigger when in reality it is not. It has happened when the controllers got updated a while ...

RMA (broken/return) experience

My original headset I bought from new broke at the end of August. After a helpful chat with support they gave me an RMA on 29th Aug to be sent back to the Czech Republic (I live in the UK). As is normal with my DHL experience they were "out for deliv...

Quest+ 6 month trial with Quest 3 512GB

I have been trying to redeem my 6 month trial with Quest+ since we purchased it 2 months ago. I have tried on every platform (PC, phone, Oculus), and I get an error message every time. I have gotten the email to redeem it, and I have updated payment ...

MegLasso by Honored Guest
  • 3 replies
  • 0 kudos

PTC V62 issues (120hz and Unity Editor VR mode issue)

I have noticed opting into the PTC v62 does not show 120hz as an option, it only works for 120hz when opting out and then it'll auto download the meta link update which somehow shows 120hz option on the old "oculus" version of the app. I am updated o...

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karrtoon by Expert Protege
  • 4 replies
  • 2 kudos

Pre order

I cancelled my pre order of the game ghost of tarkov as after it released it asked me to pay again so I was just trying to figure out how long it would take to get my money back, please help if you can thank you!

Error connecting to app servers - Quest 2 & 3

hello, im getting an error (failed to connect to RecNet (error code: notebook) but only when i go to my moms house and connect to her wifi. it works fine when im at home. also its not just RecNet, wont connect to other apps as well. i tried it with m...

6unnys by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Games not saving progress

Hi I am having trouble with my Quest 3 not saving game progress or login details.Covert special Ops does not save game progress, I have to start at the beginning every time.Vegas Infinite with not save my login details, I have to input them at the st...

mrjboyle by Explorer
  • 11 replies
  • 0 kudos

Meta Quest 3 setting up second account.

My wife is trying to set up an account on our new Meta Quest 3. She scanned the QR code on the box and proceeded to set up account on her phone. When the phone app said to put on head set then enter the 5 digit code from the head set to the phone. I ...

Meta Support

Hello!In the middle of January I contacted Meta Support to help me solve an issue with my child's account. He had entered wrong details during the creation of the account and thus the account got suspended. I provided all the documents required by th...

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