Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Problem starting applications

I've had the Oculus Rift for a couple of weeks now. I am using Windows 7 with an nvidia GTX 980 Ti. Everything is working fine except most of the applications I download from the Oculus store just do not start. The Oculus dream deck does not start (a...

jipskin by Honored Guest
  • 1380 Views
  • 6 replies
  • 0 kudos

Rift CPU usage and image clarity question

Hi all, I am new here and recently got my new Rift CV1. I hoping someone can help with a couple of questions I have.First... How sharp can I expect the image clarity to be from the headset? I have the headset fitting correctly and set the IPD set to ...

(Help Please) Is My Computer Powerful Enough

So I have a Dell Inspiron computer and I'm looking into purchasing Oculus Rifts. My computer has a AMD Radeon R9 360 graphics card. I wanted to know if this is powerful enough since I did the computer check and its says it isn't but, I checked the Oc...

Anonymous by Not applicable
  • 504 Views
  • 2 replies
  • 0 kudos

I'm having an extremely difficult time

Hey,Please bear with me, i'm incredibly frustrated - i've spent two weeks working up to my first proper experience with VR.I'm up to what i hope to be the final stage - i'm attempting to install Elite:Dangerous so i may finally experience it in VR, d...

Oculus Support have dropped the ball

What the hell is going on over there in california, my ticket has been open for a month, last reply was two weeks ago saying they are still working on it...... but there's nothing to work on. The package was lost by UPS, end of story send me a new on...

Samalam by Explorer
  • 613 Views
  • 2 replies
  • 0 kudos

Oculus Sensor not Detected!!! NOT 5HOUR of USE!!!

Hi guys!!Will now it all starts for me!! Not 5 Hours into using the Rift and the sensor has stopped working. Fresh install of Windows 7 64bit and Windows 10 64bit and nothing!! Tried every USB3 and USB2 ports. Took everything that was USB 2 and 3 and...

Chronos locked to 60fps?

Hi,I'm new to VR, so please excuse any stupidity from my side.I booted up some games today when I received my Rift, and Lucky performs well maxed out in 90 fps. But Adrift seems to be locked to 45fps no matter what, and Chronos is locked to 60fps (wh...

marsson by Not applicable
  • 685 Views
  • 2 replies
  • 0 kudos

Left side display on my two month old Rift has broken.

Received my Rift 5/23, and having seen some of the issues people have reported here was thrilled to receive a perfect unit. Over the weekend I went to set up Assetto Corsa so that a friend could compare it to his previous experience with my DK2 only ...

Chronos launches to black screen - requires PC reboot

I bought Chronos and have not been bale to get the game to launch. After attempting to launch the game from oculus, the window fires up in full screen but is just black. There is some hard drive activity and then nothing... Just a black screen and an...

t1break by Honored Guest
  • 892 Views
  • 3 replies
  • 0 kudos

Device could not be opened (MSI HAWK 270X)

Hello, my MSI HAWK should run with the Rift, but I have a problem with the HDMI Port and tried different adapters (DisplayPort and DVI). The HDMI port can't plug and play, tested with 2 monitors.At the end of the setup, i can't see the any green line...

amokl by Honored Guest
  • 592 Views
  • 3 replies
  • 0 kudos

Resolved! Diagonal lines

Is it correct, that i see diagonal lines, when wearing the CV1 ?? In every app, even in "home" ???I am wondering, because i expected to see horizontal or vertical lines (Matrix),but no: the are diagonal !!! ???

Manually installation 1.3

And again about drivrs/software online installer v1.3. After start OculusSetup.exe It can't normaly download (because my ISP is throttling p2p) and automaticaly install all of components of drivrs/software v 1.3. (I always have "Check Connection" mes...

ibf8085xg8ou.png
Anonymous by Not applicable
  • 669 Views
  • 2 replies
  • 1 kudos

Possible rift overheat or another problem?

My Rift CV1. This did start happening just after last firmware "upgrade" After using the rift for like 10 minutes the screen starts to blink on an off. If i take the unit off me and leave the oculus software open the white light will flicker back and...

nazrac by Explorer
  • 408 Views
  • 1 replies
  • 0 kudos

Side by side

I'm using the Whirlgig player, and certain VR videos are playing side by side and I am seeing double through the rift. Are there certain settings I need to change to see the video in full screen?

bkrieger by Explorer
  • 1130 Views
  • 9 replies
  • 0 kudos

Best Buy Observations - FYI to Support and sales

I just bought my CV1 at best buy yesterday. Very happy to have a nice looking and smelling box. Just wanted to mention that Oculus might be missing sales because US Best Buys show that CV1 is not available for pickup at any stores when it actually is...

Terrible aliasing after last firm update

Just updated to the firmware 708 and now I have terrible aliasing.First noted in the Oculus Home room, then on Farlands. It's not the light and normal aliasing, it's a heavy one. I also noticed that the aliasing only appears when I look straight head...

Oculus Setup V1.6.0 fails every time

Hi !With my brand new rift cv1, on my windows 10 PC the oculusSeup program fails early in the download phase every time...Any ideas? No searches on existing support cases seem to suggest anything similar.Help much appreciated!Contents of error log:St...

ryanf123 by Explorer
  • 1955 Views
  • 14 replies
  • 0 kudos

DK2 | Hardware Registering with no Output

Hey FolksLooking for some basic troubleshooting support for the DK2. Recently upgraded my system to a Asus Strix GTX 980 ti and a complete reinstall of windows 10. Have since upgraded to the latest graphics card drivers and motherboard drivers. I hav...

Zippyo3 by Honored Guest
  • 245 Views
  • 0 replies
  • 0 kudos

How to change resolution in Edge of Nowhere?

While I really enjoy Edge of Nowhere (finally ;-)), I had the impression that the resolution is quite low compared to other title like Luckeys Tale. As well I have the impression that the colors are really washed-out but thought this might be due to ...

comrbak by Expert Protege
  • 1088 Views
  • 1 replies
  • 1 kudos

Jolting forwards and back

Sitting in Oculus Cinema, not moving a muscle . . . .sensor is place direcetly in front of me 3 feet away.Every now and then the screen just kind of moves forward a foot, then moves back. It's happening in games too, Ethan Carter, Dirty Rally. Any id...

Cleaning lenses and screen protectors

Hi,after using my rift now for 2 days, i saw that the lenses are not clean.There is a bit of fog on the lenses, i think this is because of my sweat...I have a special cloth for cleaning my classes, i would use this (or that from Oculus) to clean the ...

Right Headphone, crackled for 10 seconds the went off

What a night im having... whilst diagnosing my GPU problem, in Elite, my right headphone started to crackle, then the audio totally cut out and hasnt come on since. Ive moved the headphones to either side, the right one works on the left, but no audi...

Vertical red shift (down) on bright white objects.

I am experiencing slight vertical red shift on bright white objects. About 1 pixel bleed. It seems to move slightly as I shift the headset vertically on my head. Does the CV1 employ chromatic abberation correction like the DK2 used to? Is there anyth...

Resolved! Can only see Oculus Home while attempting to run demos.

I've got my rift all set up and everything works fine if I play games/apps from within Oculus Home but when I attempt to load a demo outside of Oculus Home I can see the image on my monitor but inside the Rift I can still only see Oculus Home. I have...

Dokson13 by Honored Guest
  • 780 Views
  • 4 replies
  • 0 kudos

Legacy Hardware with old DK2

HelloSo I've gotten myself a new machine and a RC1 headset all working fine.Yet I still have some old legacy hardware and a DK2. Anyone know how to get this running under windows 10? It worked when I upgraded but after getting the above new machine I...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels