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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

V46 release

Does anyone know when v46 will be released in the UK only got v44 2 days ago and really hoping it is before the new virtual home room time limit runs out

simmo67 by Level 2
  • 0 replies
  • 0 kudos

Eleven Table Tennis

Only in the lobbies, I have started to see 2 balls when I hit (but not when they return). Any ideas how to resolve this please. Restarting headset does not work. Thank you 


while playing this game I had a headaches and IDK if its only for me and I thinking about refund this game and purchase boneworks instead so pls tell me if its only me if not tell me if boneworks will be ok

PatiTVR by Level 2
  • 2 replies
  • 0 kudos

Won’t receive a refund!

So I refunded a game on my oculus and when I did the refund policy said it will take up to 5 days to receive said refund. No problem. It’s been over 5 days now and the game still says “refund requested” I wouldn’t mind but i want the money to purchas...

Problems with audio volume when using earphones

I wear hearing aids because I suffer a fairly high level of earing loss.When I use my Quest 2 I prefer to remove my hearing aids and use earphones.This worked great until about a week ago.All of a sudden I've found that when the earphones are plugged...


Before you're impressed by their willingness to "replace" your Quest 2 if their hardware fails in any way. They have none in stock and will not amend your warranty while they wait for the device to be replaced. So if it takes two months to replace, y...

Poor Warranty Support

I bought my Quest 2 direct from Oculus last November. I was really enjoying it but it started to suffer from stuck pixels. Oculus agreed to take it back under warranty but ever since they’ve had it I’ve been misinformed about the process and cannot g...

Horizon World Europa ( Nederlands)

Hello, i live in the Netherlands and would like an access to the horizon world. now that the horizon has stopped venues and the rest of the world is closed off! give a date when different countries in Europe can use it? I bought the Octulus2 for this...

klaasho by Level 3
  • 5 replies
  • 3 kudos

Request not completed

Request not completed we noticed something unusual and for your security this request going to be completed please contact our worthless customer support that will send you in a continuous loop of to the help page to click on a bubble what won't help...

After Latest update can't access room boundary and floor level

Prior to latest update, room boundary and floor level were asked to be set with each device ON, before being taken to Quest home. After update, I am taken directly to quest home, and clicking the option to adjust boundary or floor level in settings d...

skrmisz by Level 2
  • 9 replies
  • 0 kudos

RMA NIghtmare support has been no help!

So I contacted oculus and told them my headset was defective as it had quit working they approved a replacement told me to send it back I printed the shipping label packaged the headset and controllers sent them back they received it back two weeks a...

No puedo usar apps en los 5 visores oculus quest 2

Hola gente, les comento para poder obtener ayuda con el inconvenienteSoy profesor de Inglés y he comprado 5 visores oculus quest 2 de 128g para dar clases con una app en específico que he descargado. El problema se produce cuando se quiere acceder a ...

ipo0808 by Level 2
  • 0 replies
  • 0 kudos

Pair Controllers Without Phone Companion App

Received a refurb Quest 2 today. Controllers apparently came unpaired. Pulled plastic tabs, get 3 white light flashes and then they turn off. In setup, I'm able to use the volume buttons to advance to the wifi setup screen, but on this screen, the vo...

meta won’t let me create an account with my facebook

so i recently tried to create a meta account because i cant access my headset without it now apparently, and as it has been so long since i set it up i couldn’t remember what facebook account it was connected to. i signed in with one, quickly realise...

removed FB login to email

Hi, we changed our FB account(husbands/dads) login to log in with email(sons), and then once in, changed the email to my son's. Now he can't access any of his games? Why is this so difficult? How can we fix this? We don't want any association with ou...

Using rift cv1 controllers with the quest 2

i was wondering if it was possible to use the oculus rift cv1 controllers with the quest 2 using pc vr, i play a lot of echo vr through virtual desktop, and it uses the oculus app, which, from my understanding, pairs your headset and then lets you us...


All my purchases are missing !!! HELP !! I’ve spent hundreds of dollars and I’m not impressed.

Red blinking light, stuck in an endless loop. (Solved)

(Solved)So uhhhh... I use the wrong charger... I used my phone charger instead of the one that cam with the Oculus Quest 2.... Hello everyone, Intro (don't need to read this)My Oculus Quest 2 has a red blinking light, meaning (what I read online) Its...

Pairing oculus to multiple accounts

So I have my Oculus paired to my dad’s account which is the admin and I made my own account and it won’t let me pair that account with my phone. So, most social apps I can’t use because it says it failed to authenticate my account. Whenever I try to ...

Left trigger is no being read by games

Hi i don't know why but after some time my left trigger stopped being read by most games so i can't access normal actions and only works on the oculus menu and home i tested it before comparing VRchat with Pavlov shack, on VRchat y found out when I c...

Quest 2 "limited connection" can't proceed with setup

Just got my Quest 2 today and upon setup I connected to my wifi, but it says "limited connection" the the 'done' button is still grayed out. I can't do anything else. I disconnected/reconnected, restarted my router, the quest, did a factory reset, do...

Vr Has Corruped My Hard Drive Twice

I have an oculus quest 2 and often connect it to my pc play steam games and live stream it. Since I started doing that, my PC has frozen twice upon closing two separate games. I brought it to two different pc repair places, and both found that my har...

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