Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

"3 business days". For a shipping label??

So my OR has been ready to be shipped back for replacement since Thursday, and truth be told, support has been very good up until this point. But when I was told it would take up to 3 business days for someone to email a shipping label, I became curi...

jjkrogs by Protege
  • 719 Views
  • 4 replies
  • 0 kudos

Need help this will not work!

I just purchased the Oculus rift and I cannot get it to work. very upset at the price I paid for this. First the small remote, I could not get the plastic out to give the battery connection without taking the device apart. Also I was never told it wo...

"Oculus has stopped working"

I just installed the software and i get this msg: "Oculus has stopped working".Problem details:Problem signature: Problem Event Name: BEX64 Application Name: OculusVR.exe Application Version: 5.3.5.18339 Application Timestamp: 576db5cb Fault Module N...

dotzek by Explorer
  • 2062 Views
  • 18 replies
  • 0 kudos

Eagle flight not saving games

Every now and then when I load up eagle flight it seems to wipe my saved games. Logged in through Ubisoft with the correct account and yet back to no stars and starting athe introduction.Is this a known issue with a resolution?

black screen at adjust your lences

about to give up as i have been trying to set this up for hours now. going through all and any similar threads.I HAVE white light on. I just cant get pass "adjust your lences" as the oculus is black, no feed. interesting thing is, i tried to launch e...

vodka1983 by Honored Guest
  • 454 Views
  • 2 replies
  • 0 kudos

oculus rift setup wont install after uninstall

i uninstalled oculus to move my games to another drive which i only relized at the time you cant allocate where games are installed so i uninstalled and now wont let me install it keeps saying i need 2 windows hotfixes KB2670838 and KB3033929 i have ...

saveloy by Honored Guest
  • 531 Views
  • 0 replies
  • 0 kudos

Buying Problems

Hey,I just want to buy an Oculus Rift and i want to use my Credit ( not Creditcard ) on Paypal.The Probem is i cant choose these Option it only shows me my creditcard.I hope someone knows what i can do ThxMauios

Mauios by Honored Guest
  • 447 Views
  • 1 replies
  • 0 kudos

Fit

could anyone tell me the best way to get he headset to fit right? When I get the green cross in focus, I can't get it to stay u less I make it too tight. I adjust the top strap first following by the side straps, and then tilt it up toward my forehea...

Weird Problem with Oculus Rift HMD and USB 3.0 Ports

Hey all,yesterday I took the Oculus Rift from the ofice home for testing purpose as we actually do not have any machine up and running meeting the specs for running VR Apps. (Therefore it never ran at any time before)The Setup did its job until I had...

Chrian by Not applicable
  • 1159 Views
  • 4 replies
  • 0 kudos

Can i get some help with set up?

I changed my motherboard, anyways.It just keeps circling when trying to detect the oculus and the usb associated.The oculus is in the main graphics card port.No idea whats going on.. annoying tho..Usb abd Graphics cards port works.

Anyone Else Have A CV1 Mess W/ USB Ports While Plugged In?

Hey folks,I had some weird hardware issue with a brand-new CV1 (which was firmware updated on a separate machine), and I was wondering if anyone else has experienced anything similar.Shut down yesterday with no issues. CV1 was working fine.Started up...

Still cannot ship to non-mainland? Really?!

Half a year ago Oculus VR launched the Rift, but shipments are not allowed to the islands.It was his first commercial device and there were problems with shipments, delays, lack of stock, etc...But now, half a year later, it is also impossible to ord...

issues with xbox controller

So all of a sudden my XBO controller wont stay on and connected unless its plugged in. When I turn it on it blinks, connects then dims out and a second later fades off. If I put it in sync mode it will stay on and blink and I have brand new batteries...

Arock387 by Heroic Explorer
  • 406 Views
  • 3 replies
  • 0 kudos

Unsolvable puzzle XB1 controller totally inop

I can't get anything going. The XB1 controller works fine for all the other games, Eve, Lucky's Tale, Eagle Flight, any and every game I have in the Oculus library. It even works to select the Unsolvable Puzzle game, but once the game loads it's not ...

JDThird by Explorer
  • 344 Views
  • 0 replies
  • 0 kudos

Oculus Setup 1.4 just won't re-install.

I tried to solve some other trouble by uninstalling oculus software, restarting the system and attempting to re-install. At first, there were issues with the Microsoft Visual Studio dependecies, whose package, for some, reason oculus couldn't find, a...

jptrrs by Honored Guest
  • 918 Views
  • 4 replies
  • 0 kudos

I need some help optimizing my Unity, Oculus Rift, project

Hi, I'm doing a very important project for me, and I have to present it on one week. I've created a game like "Don't let go" with Unity, obviously with Oculus rift, when I press to play is all right in the screen, but when I put my Oculus glasses on ...

jtul66pmz9wh.png

Xbox adapter won't turn on? (did not do the windows update)

I do not run the aniversary build, since I have rolled the pc back when that caused problems.However I've always had some syncing problems with my controller, now however the adapter seems to have stopped working.It does show up in device manager, an...

[ASW:FrameEstimator] Unable to lock extrapolation thread

After enabling ASW with the registry tweak I'm getting about 20 of these errors every second recorded to the services file. After googling it and searching this forum I did not find anyone else reporting the same issue. Currently running the latest B...

Lens protectors

I read people are buying lense protectors for the Rift. I do not wear glasses. Is this necessary to prevent the lenses from scratching?

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels