Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Dk2 sensor

Ich bin in den Einstellungen im Oculus client aus versehen auf die Einstellungen für den Sensor gekommen , nutze aber eine dk2Nun startet der client immer an diesem Punkt und es ist natürlich kein weiterkommen. Selbst nach eiener Neuinstallation spri...

Hannes66 by Honored Guest
  • 385 Views
  • 0 replies
  • 0 kudos

No vr gallery

Why does the vr gallery not appear in the library on my gear vr?

pvibert by Honored Guest
  • 242 Views
  • 0 replies
  • 0 kudos

How to turn off ATW

Is there an option to turn off asynchronous timewarp please?if not, can you implement it?

Available Connections

I am currently awaiting delivery of my new Rift HeadsetMy system has 2x AMD Radeon R9 390 G1 8GB Cards in Crossfire ModeEach card has:3x Display Port1x HDMI1x DVI-DI run 2x Ultrawide IPS 29" monitors (via Dispaly Port)1x HD TV via HDMIMy question is:...

WHERE IS THE RUNTIME???

Hey there,I used the DK2 about a year ago with unity 4.x.Downloaded runtime and downloaded unity integration package.It worked!Now I´m using unity 5.x.The first thing I get is "[VR Device] Initialization of device oculus failed"....(Oculus works with...

PDD_HS by Honored Guest
  • 609 Views
  • 3 replies
  • 0 kudos

Settings - Devices - Message Garbled

The message on the Settings -> Deices page after installing Home but before a Rift is attached is garbled... it currently says..."You can add a device by plugging it in setting up your Rift." Some rewording seems to be needed there to have that make ...

duns5r00ech7.jpg
aiaustin by Expert Protege
  • 258 Views
  • 0 replies
  • 0 kudos

Lost DK2 purchase invoice mail/document

I can find a mails with the following subjects"Oculus VR, Inc. Order Info""Oculus Rift DK2 Pre-Order Payment Update‏"Both have links to https://www.oculusvr.com/sales which is now dead.The current order history on the Oculus site only says "Recent hi...

Wildt by Consultant
  • 579 Views
  • 4 replies
  • 0 kudos

EVE Valkyrie - Subtitles?

Granted, I haven't managed to finish all of the intro missions yet, but I find it very odd that there's no way to quickly set subtitles in EVE Valkyrie before going through the intro. I'm hearing impaired and it's very difficult to understand what th...

Patch to change install location

I have seen there have been a few questions regarding changing the install location, and honestly this is a really big thing to "forget" when building software. Even software I developed in college and had no idea what I was doing had the option to c...

The NVIDIA Quadro M6000 Card

This card is listed as an officially certified & supported card - yet they have no HDMI connectors. My question: what is the adapter/converter that Oculus used to certify this card? Several who have tried have found totally unacceptable lag and it se...

CaptFidel by Honored Guest
  • 1639 Views
  • 5 replies
  • 0 kudos

[SOLVED] Not enough bandwidth to support required video mode.

Is this cased by DisplayPort->HDMI adapter? How I can verify that?What DisplayPort -> HDMI adapter should I use?Passive/Active? Which exactly model was used by NVidia when they tested Oculus and Quadro GPU's?Any help from Dev Team would be appreciate...

MrKaktus by Explorer
  • 1455 Views
  • 3 replies
  • 0 kudos

Why does my Xbox controller disconnect every few minutes?

Batteries fully charged. I've restarted the computer multiple times. Used different USB ports. The only way to reconnect is to unplug the wireless dongle and plug it back in. It disconnects every few minutes, and every time it pulls me out of the gam...

Jose by Heroic Explorer
  • 4474 Views
  • 7 replies
  • 0 kudos

Crash at launch of Oculus Home, maybe XBone controller

This one is odd in that I had just finished rebooting, so should be a clean state.Ran Oculus app, put on headset, everything seemed fine. Powered on XBone controller, and it crashed. Screen went black. I had already uninstalled the problematic XBox 3...

bo3b by Expert Protege
  • 293 Views
  • 0 replies
  • 0 kudos

Resolved! Why can't I get my 6 free games? Answered. Ish

As part of the T-Mobile promotion, I bought 2 Galaxy S7 edges. My first gear VR arrived yesterday and I set it up perfectly including setting up a new Oculus account and getting my 6 free games. However, when the second one arrived today, I proceeded...

Anonymous by Not applicable
  • 692 Views
  • 1 replies
  • 0 kudos

Installer Trouble / No Headset Tracking or Video

Hi Eveyone. I received a CV1 in the mail last week and have been struggling to get it up and running on my desktop ever since. When it arrived I used it briefly on my work laptop with no issues except for performance. (The graphics card was no where ...

How to record the preview window?

Is there an embedded method to record the stream in the preview window, so that I can make videos sharing my experience?Or can you suggest some good free software to do it? I tried Rylstim Screen Recorder but I can't get a nice picture out of it

Question before purchase

All my hardware is recommended and up except my CPU which is an I7 3770K Ivybridge which is less than the recommended, How does that affect the performance?

FemXanny by Honored Guest
  • 470 Views
  • 2 replies
  • 0 kudos

playing elite dangerous using steam vr

is anyone else having an issue trying to play elite dangerous on steam vr using the cv1? when i try to load the game, on the monitor the game is running fine but through the headset i get a screen with a space background and a loading symbol.if anyon...

Foley91 by Honored Guest
  • 940 Views
  • 2 replies
  • 0 kudos

Audio crackling in CV1

Hi guys,My CV1 arrived (yay!), but I'm having some problems with the audio.Usually in scenes with multiple overlaid sounds (such as the Apollo 11 VR scenes with lots of music, sound effects, and vocal samples playing over each other) there will be si...

Anonymous by Not applicable
  • 1438 Views
  • 5 replies
  • 0 kudos

OculusSetup.exe does not start

Hi all,Yesterday I received my CV1. Today I tried to install the Oculus software, but the OculusSetup.exe does not even start. Does anybody has clue what is going wrong?My setup:Windows 7, 64 bit, with SP1Hardware: I7 with a 780TI graphic card

fdahmani by Honored Guest
  • 585 Views
  • 1 replies
  • 0 kudos

USB port question

Since no one at supports or PR is response to any e-mail, can someone here please answer my question? I don't have a Rift to test it with. I have to deliver eight pages to my editor next week so I don't have much time to wait for a response any longe...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels