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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3328 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Can’t send message on phone app

My friends can send me messages but I can’t reply through the oculus app on my phone. In the message bar it just says ‘can’t send message’can anyone help me know how to fix this?

KaneoCF3 by Honored Guest
  • 1047 Views
  • 11 replies
  • 0 kudos

Resolved! Factory reset games are missing have to repurchase

Hello,I'm not very tech savvy and did a factory reset on my quest 2 and now there are no apps in my purchase history and the only way to re-install the games are to repurchase them? Any help on how to resolve this issue pls.

AnuRocks by Honored Guest
  • 281 Views
  • 6 replies
  • 0 kudos

Quest 3 mic not working properly

Hi The mic on my Quest 3 stopped working sometime in the last 24 hours. I used it yesterday in an app where i talk to an npc, tried it today and my voice isn't registering. On the virtual keyboard in the meta browser the mic is grayed out and doesn'...

Crisy6 by Explorer
  • 4067 Views
  • 21 replies
  • 3 kudos

I can't redeem a Meta Quest Gift Card

Hi, I bought a Meta Quest Gift Card, but I can't redeem it. It is a 16 digit code. Gift card currency and Meta Store currency is of course the same (USD). All I get is an error:Something's gone wrong. We're working to get it fixed as soon as we can.D...

Being able to contact META support

Just finished chatting with META support via chat. Would sure love to be able to contact them in person via a phone call. The iCHAT makes the whole thing seem like a scam, esp after ordering the device and then having my credit card company flag it a...

Re: Avatar grey for four days

I’ve done a factory reset and STILL I get the grey bald man as my avatar. My avatar shows up perfectly in my profile page but as soon as I close my profile page, grey man returns to mirror

Resolved! Quest 2 won't pair with mobile phone after factory reset.

I was recently coerced in updating my fully working Meta Quest 2 headset to a Meta Horizon account and after doing that my 6 figure pairing code did not work with the message 'An error occurred'. It seems many users are having this issue and seem to ...

Resolved! Daughters Account Linked

I have set up an account for Meta Quest 2 and bought two headsets. One for me and one for my daughter, I assumed we would be able to buy games and both able to play them under one main account and another subsidiary? Is that possible ?

Migration to Meta account failed, now locked out

Was prompted to migrate my old Facebook occulus account to a new Meta account today in anticipation of buying the new quest 3. Was able to set a new password but somewhere around the 2FA process the page returned an error. Now whenever I try to log i...

Welks_au by Honored Guest
  • 143 Views
  • 1 replies
  • 0 kudos

games not downloading

i have purchased two games and neither one will download to my headset meta quest two. i have two vr headsets on my Meta quest app and neither one is loading the games i purchased

quest 3 move in home environment

I upgraded from the quest 2 to the 3. In the quest 2 we are able to move around in the home environment. Move to different places in the environment. the floor would have circles that would light up and can move to those positions. I can not get that...

firedeuce by Honored Guest
  • 574 Views
  • 2 replies
  • 0 kudos

Meta quest 3 referral not working.

I am new to the Meta quest 3.So I just create the account and apply the referral code and set up the device.But I don't see credit coming to the account after setting up the device. Can you help on this? Thanks

heyho12 by Honored Guest
  • 169 Views
  • 0 replies
  • 0 kudos

How to Claim Referral After Activation

Hey,My friend and I bought MQ3 at the same time but we forgot to send the referral link to one another. Unfortunately, we activated the devices. Is there any way that we can still get the discount from the referral? If there is, can you please explai...

Asgard's Wrath 2 - Ptah missing (game-breaking bug)

I've run into what seems a game-breaking bug. This is where I am in the game (SPOILERS AHEAD!!):I've just collected the final piece of the Sun-Stone and have returned to Horus, who instructed me to see Ptah the smith who will craft it into one piece....

Link Cable not working

I purchased a link cable today for the purpose of playing my favorite games on PCVR. My PC and my Quest 2 connect fine, but when I go into Quest Link and hit "launch" I merely load for a few seconds before crashing. If anyone knows how to fix this th...

Military Address Shipment Delays

Same thing happen to me. I have contacted the KS Atty General Consumer Affairs Division. META said my product was delivered, it was NOT. META gave ne a DHL Tracking Number, it was NOT a real number. My order does not even show up on my META Order Pag...

Can't add Credit Card to Meta account

Hi All,Has anyone had trouble adding credit cards to their Oculus Home account?Everytime I've tried it gives me a message telling me I've entered my cc info incorrectly. But I haven't, and I've tried multiple cards. I called my credit card company to...

Help accessing son's suspended account

    My son got an email saying that we need to provide some account details or his account will be suspended. It ask me( his mother ) to make an account if he was between 10-12. Said something about paying a 1$ that would b refunded back after 5-7day...

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rg41982 by Honored Guest
  • 297 Views
  • 2 replies
  • 0 kudos

Cannot redeem 16-digit gift card

Has anyone had any luck redeeming a 16-digit gift card? I was on WhatsApp support for over an hour today with no success. I’m fearful my $50 has been wasted.

Flush297 by Honored Guest
  • 204 Views
  • 3 replies
  • 1 kudos

Inconsistency with Meta Quest support answers

I received a Quest 3 as a gift that was purchased in the US, but I reside in Australia. I had problems with the elite strap with battery and managed to get a replacement shipped to me today without much issue.But now I'm trying to get a replacement f...

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