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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Check My device - Oculus Quest 2

Hello, ive just bought an Oculus Quest 2 (it says oculus, not meta in the box) and when I opened the package it had 2 Big stickers that said REFURBISHED. The seller keeps saying thats New and not refurbished, etc. But the box clearly says it is! I wa...

Cant login to oculus

Hey I cant login to my oculus account it just keeps saying no network connection even though my data works in other apps

Cant sync screenshots

I cant sync any of my screenshots to the meta app, nor can I share any to my Facebook feed, groups or direct message, the 3 dots to sync media is grayed out and unlclickable and whenever I try to share via Facebook all I get is "Unable to share at th...


I'm trying to reset my Oculus PIN because I don't remember it, so I did everything I was told to, typed a new PIN and my password, and now I'm supposed to get a code from my email to continue. But the problem is that I am not getting an email! I've w...

OCULUS30 Promo Code

I'm trying to use the OCULUS30 promo code on bonelab, but when it asks for confirmation it wants me to pay the original price, even though I used the promo code. I've tried buying it on the desktop app and on the mobile app, still the same issue.

Jxnus4 by Level 2
  • 1 replies
  • 1 kudos

Link and airlink

 my little + butten is gone sinds the last update is there any fix and there is no avatar editor anymore these were the things i liked about link/Airlines hope there's a fix for it


Certain websites unreachable

Hello,when trying to use a specific type of website on my oculus quest 2. it keeps giving me an unreachable notice when trying to connect. I am able to connect and use other websites like google, youtube, etc. I am able to use the website on my pc. i...

OCULUS30 Promo code

Gentlemen,I hope all of you are fine.I have received a an OCULUS30 Promo code by e-mail a few days ago, which shall be expiring tomorrow. I intend to purchase Moss: Book 2, which normally is £29.99. When I apply the above promo code the overall amoun...

Kacgar by Level 2
  • 1 replies
  • 0 kudos

Dark Layer over games When Using Link Cable

Hello, I've noticed when using The Link Cable for PC games on my Quest 2 there seems to be a dark layer over the games or at the home screen. This doesn't happen when using AirLink. Only when using the Link cable. I've tried multiple cables and the s...

Account change

I just set myself up on an oculus, and bought beat Saber, but want to give the oculus to friends daughter. How do I remove my info so she can add hers instead, and lose the game I just paid for ?

Hollyse by Level 2
  • 1 replies
  • 0 kudos

Oculus Quest 2 Screen Tearing

Hi! I have been using Oculus for almost a year now, a great product, but i have a problem.Not always it's been like that, but there is a small chance that after loading into a game my screen will start tearing and lagging\freezing. It takes many seco...

Won’t load level 6-11

I completed level 5, the big anomaly, and got my arm band, I have all my avatar selection, but it won’t let me go to level 6, street puncher. I don’t know how to progress the story because in the hub at the directory it shows me levels 1-5, and level...

Bought 256 gb got a 128gb in the Box

I purchase my oculu last January Just now notice that I bought 256 and my memory is 128 does anybody else have this problem I would like to know what I can do. Everything on the Box says it's 256 my receipt says it is 256 but it's not my memory is al...

Cannot find games after factory reset

I am try to help my son find his games on his Oculus after factory reset. We used my facebook account initially to set up the Oculus. We were trying to pair it to his phone with no luck so we did a reset and now all games are gone. We are not having ...

Where is my Software?

Since the change to Meta my Oculus account is not availible. Where is my software which I purchased the last 5 years ago?

HoehA by Level 2
  • 1 replies
  • 0 kudos


What going on ..I can even play my oculus that's after I factory restored and l that good stuff have 3u³<\

Black screen

It started with a black screen that flashed then stays black.rebooted holding power down for several seconds. Can hear it booting up but no picture.tried a factory reboot. Now the light is white and it won’t turn on at VR is fully charged as t...

Cant connect to my headset

I received a defective headset and the new one that arrived I can't connect to my oculus app until I delete my old device. I went to verify my account and I'm not getting and 2 factor authentication. My email works just fine, the Meta app just doesn'...

Black screen after system reset

I did a system reset after being stuck in the camera view. Now I’m downloading everything again but I had to try 3 times just to turn on my device. Then I would get stuck in a black screen if I left the boundary or the device went into sleep mode. I’...

Spazbat by Level 2
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  • 0 kudos

Oculus Freezing 1-30 seconds nonstop

Hello, I have been getting this issue constantly where the screen freezes in place and everything becomes unresponsive when I look around, I see black and then a upside down version of the screen that I froze on. This happened with my quest 2 which I...

Resolved! I cant do anything

I turn on my oculus and all my games has dissapear and when i open the store says "there's nothing here"

Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

SpritzXD by Level 3
  • 37 replies
  • 1 kudos

Pink Patterns in Beat Saber

Since updating to Meta from Oculus, my Quest 2 has been having issues. Now I get random pink swirling patterns on the walls and floor of my boundary in. Beat Saber. They wink in and out. This is something I've never seen before and is distracting to ...

Oculus app thinks I'm using Rift. I'm using a quest.

At the top of the Oculus app, it tells me that Oculus isn't compatible with my system's hardware. When I click on the Learn More link it sends me to the Rift and Rift S requirements page. When I try to buy a game it tells me that the hardware that I'...

Conversion to Meta account

Just created a new Meta account so I could connect 3x Quest 2 headsets. First one seemed to take forever and wouldn't connect until factory reset on headset. Got it connected, but my library is empty and the games previously purchased are not there. ...

Pair problem

Hello, I got a problem, I can not pair my oculus quest 2 whit my mobile, i have an IPhone XS …. Can somebody help me please