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Secondary/guest account can’t access meta app
My wife and I have Quest 3s. We just upgraded from Quest 2. We have both devices using my account, and she is a secondary account on one device so she can share all the apps.However, she cannot seem to figure out how to purchase things on the Meta Ap...
Apps won’t download on Meta quest
Hello I have a meta-quest oculus and I’ve been trying to download/ install apps for the past three days and nothing has worked. I factory reset it. I’ve reset my router for my Wi-Fi. I have a strong connection for my Wi-Fi. I don’t know what the issu...
Connecting a child account.
I have an oculus 2. I have set up the main account, works just fine so far. I set up my sons account on mobile and have it on my account as a Guardian protected account.The problem comes with my son not being able to connect to the oculus until he ha...
PTC v74 120Hz for PCVR using Link cable not working
I usually play EA WRC over link cable using 120Hz with ASW enabled. For me this gives the best performance and smoothness.Yesterday my Quest3 updated itself to v74. After the update when I ran up WRC it was very choppy. I checked 120Hz was selected i...
Admin verification getting denied
im trying to upload my game to applab and i am so close but when ever i try to verify it claims that theres reflections or its not in frame or its blurry when it isnt and ive tried everything and it will not work
Child account problem
I tried to set up a child account for my 12 year old. I get to the part where it wants an email I try to use my wife's since I used mine to make my account, but it won't take it. I googled it and it meta is trying to make an email for my child. That'...
Quest 3s Wifi Continuously Disconnecting
Hello all! I am currently having an issue with my Quest 3s that makes it so that when I connect to a specific WIFI router, it connects and then disconnects. I've tried changing the MAC settings and factory resetting my headset but it just isn't doing...
Pokerstars Vr Mic
My mic works in parties.My avatar's mouth moves in app avatar editor when I speak.I am not in a party.Have uninstalled and re-installed.App has permission to access microphone. Mic is not muted. WHY CAN NO ONE HEAR ME?
Resolved! replacement controllers
Where can I find replacement controllers for rift s?
Mobile App - “sorry something went wrong. We are working on getting this fixed as soon as we can”
I have the Oculus Quest 2 - I have been working with Meta support for months on this error message (see below). This is the message I continue to receive when I attempt to log into the meta app. My device was working just fine until last year and the...
Meta Quest Link refusing to connect to headset due to a "uncompatible graphics card"
I have spent a few days (and many hours) attempting to get my Meta Quest 2 to connect to my computer using the Meta Quest Link app since I received my off-brand link cable on Amazon (this one specifically) a week or so ago. While cheap, the cable app...
Virtual Desktop Disappeared
MetaQuest 3s: I had virtual desktop for two (2) days and now it is gone from my Quest 3s. What happened?
Talk to a live human
Talk to a live human
Instagram account appealed but my Facebook is still suspended
My Facebook account was suspended a week ago because of my Instagram randomly getting suspended. After a few days my appeal was approved on Instagram and I got my account back. But when I checked on my Facebook it was still suspended and says 'Your F...
Hacked Instagram account
Dear Meta,I hope this message finds you well. My Instagram account with the username stojadinovic.8 was recently compromised, and I am requesting your assistance in recovering it.I have tried several solutions, including resetting my password, but I ...
Bluetooth headphones
So my Quest 3S wont pick up on my headphones even when they are on. Infact the ONLY item they pick up on is my printer. There also isn't a section for headphones underneath the "Devices" tab for the settings. But when I connect the headset to my pc, ...
help with my acount
hi im having a issue with my acount and i cant log in to my acount because of the Authenticator app and i cant turn it off because it is having me use the app to turn it off when i dount have it and i cant make a key to get it can you please help me....
Force Update Needed for Outdated App, Quest Issue with Recognizing App in Support Chat, etc.
I am, generally, having a lot of issues due to the old nature of my OG Oculus Quest. I am using an app called Teledomica for an AP Research project and am needing an updated version of the app in order to utilize the games' in-app library, MR feature...
Quest App Updates ready to install -- but never do
I have a five year old (Oculus - pre Meta) Quest. Every once in a while, I apply system updates and update the installed apps. When I did this in January, the system updates went fine, but now I have 6 app updates (Beat Saber, Star Wars: Tales, Meta ...
OC2 not connecting to 2.4 or 5 wifi
I've just got new broadband and had to split the router (as suggested on here) so the OC2 doesn't flick between the two. I've done a factory reset, a router reset and still the OC2 doesn't have a stable WiFi connect to either the 2.4 or 5. Any help?
Fitness fabels
Fitness fabels. Is not allowing me to put my age. And weight in to start the game .there sims to have a bug that will stops my details playing the game
App doesn't load Oculus 2
When I try to install the app from the store the pogress bar with the download process appears but immediately dissapears seconds after. Have tried rebooting my set, hard reseted it, factory reset as well nothings works. Other apps download without a...
Facebook Account Hacked and Locked
Yesterday my Facebook account was hacked and they changed my password. I was unable to get back in. I let as many friends as possible know to report my account as being hacked since the person who took over my account was trying to sell my friends Ta...
My mail not work in paring
HiIve just bought a new meta quest 3 and have set everything up verified my email. Then when I go to work.meta.com/device as instructed with the headset. I enter the code and enter my email then I get this errorit looks like there isn't an account as...
The game referral option is missing from the meta app
I am unable to send referrals to my friends for games/apps. Only have referrals for hardware. Please help
Facebook Account Hacked and Banned Due to Linked Instagram Account
Hello, Meta Support Team,I am seeking urgent assistance regarding my Facebook account. My account was hacked and linked to an unknown Instagram account a while ago. Unfortunately, that Instagram account was later banned, which resulted in my Facebook...
Meta Quest 3 keeps signing out of services
Hi, is it normal that every time I turn in the device and open the browser, I have to sign in again to Netflix, YouTube, etc? This is annoying for me because I use auto generated passwords (so I have to copy them from my phone as I don’t know them). ...
are you able to pair quest 3 headset with meta app if you are not admin on that headset
after changing administrator on second quest 3 headset so that same administrator on both headsets, the original profile (no longer admin on the headset) is unable to connect the headset to his meta app.
Resolved! Editing the pinned apps on Meta Quest 2
I've been having a frustrating problem. There was a time when they offered a free trial of Ghost Signal: A Stellaris Game. When I went to play it is said my trial was over even though I never played it. No biggie. Their loss. My problem is that this ...
Instagram 2FA Bug: Pls Help!
4 weeks ago, my instagram logged me out after enabling my 2FA. It wont let me log back in no matter what recovery option I use, even selfie verification and using the correct email account.Has anyone had this issue before and can help? I can't find a...
