Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 28 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Factory reset not working

Im trying to reset my oculus because it’s asking for a pattern but I don’t remember it and it won’t let me factory reset it because it shows something that says no command

Sofi_ by Honored Guest
  • 2 replies
  • 0 kudos

Controller issue

My controller are glitching, they keep moving in Vr when they are not in that spot in the real world and I’ve tried everything

Keeps coming back to passcode screen

My Sons Meta Quest 2 has suddenly decided it wants to really P me off. I keep typing in his 4 digit passcode and after entering the code, it does its thinking thing with the emblem spinning , then very quickly, a screen pops up saying " Oculus core m...

Ckruger76 by Honored Guest
  • 2 replies
  • 0 kudos

Les mills body combat -total punishment 6

Can any one help the last 3rd of this all targets are too high for me to hit how can I bring them down so I can reach them. The ones I can’t reach are the elbow huckster and the knee drops wat too high.Thanks for any advice

Roxsan1 by Honored Guest
  • 2 replies
  • 0 kudos

Quest 3 and Quest Touch Pro controller issues on PTC v62.

I recently bought Quest Touch Pro controllers for my Quest 3. After pairing the controllers, they say they are updating. They are always stuck at "0%". I noticed that they are always resetting themselves automatically every 3 seconds, which makes upd...

Resolved! Account Needs Fixing *Update: FIXED*

UPDATE: Account is now working and accessible! Hello @Ryanality . Sorry for the @ but it is important. I use Facebook to log into my account (they are merged) and I have been experiencing the log-in glitch for three days now. I was one of the first o...


Meta Quest 3 File Viewer Always "Playing in immersive mode"

New to Meta Quest 3 (not to Oculus Go). Have downloaded jpgs and mp4s used on Oculus into Meta Quest but when trying to view VR180 3D files with the File Viewer or TV app the viewer is ALWAYS "Playing in immersive mode" (yes I changed the format). Fi...

Misaligned image

Hiive seen the issue in here but decided to post all the same. So bought a quest 3 (uk) from respected retailer 10 days ago and the forward glance and align leaves Menus, displays and in game perspectives especially sim racing dashboards angled with ...

Smyven by Explorer
  • 2 replies
  • 0 kudos

R controller not working on Quest 2

I have a Oculus 2 that was purchased for Christmas, it has been played quite a bit since then. But now when playing, the R controller arm goes crazy, u don’t even have to move it and the arm is glitching like crazy. U can’t even play with that contro...

Resolved! Photo ID required

Hello,I need help. I signed up my 9 year old to the Oculus 2 using my email address but entered his name and age into profile. They asked for photo ID so I sent one of him now there saying; The name and photo on your ID don't seem to match the name a...

Permanently disabled metaquest account .

My child has set up a wrong meta account for his age. We have uploaded proof of date of birth. (aged 10)His account has been permanently disabled. Meta supposed to send link to update to a parent managed account but have not and we now cannot access ...

XXJH80XX by Honored Guest
  • 1 replies
  • 0 kudos

Left Controller disconnecting

our left controller just started disconnecting on its own (quest2) we tried the troubleshooting and it hasn't worked. This make the system completely unusable.

Meta app

Hi,When I filter to see multiplayer games in meta app, I get single user games?

abboodeno by Honored Guest
  • 9 replies
  • 0 kudos

My sons account!

My son made an account and he’s 12 I know he messed up on his birthday and couldn’t go back and change it so know his account is on hold and they want proof of ID! I’m trying to talk to someone who’s in charge and I can’t get through to anyone! It’s ...

Asgard wrath Still broken

Asgard wrath just updated and seems it still hasn't fixed the tanu turtle problem. I completed the puzzle but I still have move stone to main stomach. I'm completely stuck. I refuse roll back my save because of the 10 - 15 + hours of grinding I would...

panthro4 by Honored Guest
  • 2 replies
  • 1 kudos

infinite loading screen

Hi, I've been texting with the meta support, sending them my log files and trying everything they told me and also tried everything I could find on the internet but nothing seems to work. I've been struggling with the infinite 3 dots loading screen w...

verw1rrte by Honored Guest
  • 2 replies
  • 0 kudos

referral not working

I bought my quest 3 yesterday and tried to used my friend's link to get 30 dollars. But it isn't working. Can someone plz help me.

Quest 3 turns off while playing

Hi folks, I couldn't find any other threads dealing with this issue. We have a Quest 3 that gets a lot of use. Today it has started turning off mid-game. There's still battery power left (40% or more) and can be booted back up, but will turn off agai...

subomatic by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Authmodule returned invalid device scoped access token

I bought my oculus quest 2 a few days ago and just 2 days later when i tried to open any of my games or the store, all that happened was a message saying "Authmodule returned invalid device scoped access token". it has stayed like that for 3 days now...

Aggeisme by Honored Guest
  • 12 replies
  • 0 kudos

Resolved! Quest 2 white light on, black screen

I have had my quest 2 for a couple of months and been using it with no issues, though today when I attempted to power on my headset -- which had already been plugged in for over 2 hours -- it would not power on. No oculus logo, controller vibration, ...

d6ta by Honored Guest
  • 7 replies
  • 0 kudos

Resolved! Meta Quest 3 Device already connected to account

Trying to connect Quest 3 device to account, receiving message saying device already connected to another account. Device was connected to other account but that account has been deleted recently so we could add device to parents account so we could ...


I have tried to pay for a game two times, but it will not appear in my library, how many times do i have to pay for it?

Screen flickering when plugged in

Hi, my Oculus quest 2 has been sitting for a few months in the box completely protected, it has never been dropped or damaged. I recently went to turn it on and nothing happened, so I than went to plug it in and the side indicator light didn’t turn o...

Snayby204 by Honored Guest
  • 19 replies
  • 3 kudos

Resolved! hot swap 2 device

i have a quest 2 and have a quest 3 comming in mail tomarrow can i own 2 device with my account and use it as hot swap thanks

Resolved! Getting Started

We received our Quest 2 and am having some difficulties. My wife and I both wear glasses. I need 1.5 power reading glasses and she has prescription glasses. I can put glasses on beneath the headset but that is quite uncomfortable. What can I do?I can...

Connecting external sound source into Meta quest 2

Background : I'm going to perform Live in Horizons in about 2 days. I'd like to optimize my audio and vocals from either my computer or my Rodecaster pro.I've noted the aux jack which seems generally used for headphones. I'd like to know if anyone is...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors