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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
DK2 runtime 1.6 troubleshoot
Hi guys,Just got a dk2 to test some VR stuff, but I cant get it to work. Here's the problem:First time I plugged it in my computer I saw a black-ish portrait picture in the dk2(led was blue). after that I installed runtime 1.6 and i never got the led...
Resolved! Failed to run the OculusSetup.exe
Hi all,I just received my CV1 today.After I downloaded the OculusSetup.exe and clicked on this file.a error message window suddenly pop up and show "Oculus stop operation"It look like the setup file cannot work properly.I cannot do anything now. Did ...
Does anybody know how I can register a formal complaint with Oculus, ref. support?
A friend wanted to cancel his pre-order and I wanted a CV1 as an upgrade to my DK2, so to speed things up I took his earlier order from him. From very first connection my Constellation sensor hasn't worked, I logged a ticket, Request #239908, 11 days...
Just purchased at Bestbuy...How do I get my EVE code? Really want to play!
Just purchased at Bestbuy...How do I get my EVE code? Really want to play!How do I claim my code?
Resolved! how to cancel the pre-order queue of oculus touch
as the subject, would like to know how ?I plan to pick up touch later, but not in the period of initial release.So would like to manage the cancellation before touch releasing.
Apps download but DON'T really!
I switched phones since I broke my old one. But both are Galaxy s6 Edge phones. I hooked up my Gear VR and went through the setup/download process as I did with my other one. Of course, when I got to my home screen, I clicked on library, then uninsta...
Occulus can't work with AMD Radeon Firepro W8100
I have a graphic card that worked fine in the last year with occulus rift DK2. I then tried to reinstall Occulus on windows 10 but got an error message during installation process saying ''update your graphic card drivers'' during installation. I the...
Support ticket marked solved, still without a Rift?
I submitted my support request (#237022) on July 16th. After some assistance from cybereality my RMA was approved on July 29th, and on August 1st I received a return shipping label. I immediately returned the defective unit, and once tracking showed ...
Resolved! [Resolved] XBox controller unavailable after Windows 7 to Windows 10 upgrade?
Before sending in a support ticket I thought I'd see if anyone else encountered this problem. I have not found something similar by search...When I received my Rift I was still running Windows 7 on the desktop. The installation completed successfully...
No focus?
Not really practical to wear glasses with these headsets. Why is there no focus? Everything is just a blur.
Oculus CV1 worked fine on Windows 7, Windows 10 - like a slideshow
Hi all,I had Windows 7 installed on my computer. Since the deadline was coming up and I have been testing out Windows 10 on my laptop, I felt comfortable with upgrading on July 29th.It's been a few days, but I figured I'd play a few games on the OR s...
Black display due to too low computer specs
Hi,ma rift does not work. The screen stays black and the LED yellow.I have to admit that my specs are very low: A GTX 580 and an I7 860 CPU.But can this be really the reason that the CV1 does not work ?To my technical understanding this makes no sens...
dk2 cam fell off mount and smashed on floor
help dk2 cam fell off mount and smashed on floor lens is dead ir lens done for sure
USB 3.0 Audio Issues with Headset
Im having an issue with my usb 3.0 ports and the headset. It says it detects it as usb 3.0 in the device settings but when in game the audio doesnt work, it just plays a random buzzing sound. The audio is fine when using usb 2.0 ports but the perform...
Thanks Oculus Support
a big Thank You to Oculus Support for taking 10 days to diagnose, sort the rma and return my rift back to me today. the experience has been very smooth and courteous from start to finish. Thanks George you were a superstar. Well done. regardsGriff
Frustrated With Customer Support - No Response to Malfunctioning Headgear
The HDMI plug into the headgear is simply broken. The simplest movement of the HDMI wire causes the headgear to lose connection to the computer. I've filed a formal support ticket to Oculus Support (#238731) https://tickets.oculus.com/hc/requests/238...
Can´t Download the new Oculus SDK??? i click oculus setup and nothing happend´s?????????
i click oculus setup and nothing happend´s?????????
Xbox controller completely not working
in Subnautica. plugged in, wireless, cycle it on/off...nothing works. I can't play. I have a $900 paper weight. What in the hell?Is there seriously no fix in sight?
how do you get 3rd party sbs videos to play on the cv1
and since that doesnt work anyone want to buy a cv1 used less that 10 mins since they refuse to give a refunds
Samsung Gear vr
I have paid for 2 apps AFFECTED: The Manor and Herobound Spirit Champion and now i have got my new phone samsung s7 from a samsung s6 i have not got my 2 paid for apps? I have kept the same account Help. My email address is mccluskie12@gmail.com
Save and Restore Apps directory does not work
I've tried the directions here: https://support.oculus.com/1715420212071737 for How to Backup App Data Before Uninstalling Oculus.Twice now, and both times it fails. I've moved my library to an alternate computer, and really would prefer not to redow...
Redistributable Error
I decided to have just one drive with only my oculus rift games on it so after installing windows 10 on a 1TB drive and installing oculus I transferred the software and redistributable folders from my old drive with windows 7 to the new windows 10 dr...
Internal Error OVR 30035516
Oculus support has been working on my ticket #234466 for 2 weeks. Reloaded Oculus and sent them the current logs they requested a week ago. Been waiting for next step reply. Does anyone know what the error means and if I can resolve it or do I have t...
No Video at: Adjust Your Lenses
I am running a Radeon R9 390 I have the Rift plugged directly into the HDMI on the graphics card I have my other USBs plugged into two 3.0 USBI have made it through the rest of the setup and everything seems to be installed correctly but I have a dar...
Bug with incorrect video black levels in Oculus Video
Hi, I've recently tried to use oculus video to watch a movie (after converting the AC3 audio track of the mkv file to AAC)... The dynamic environments are great, but the experience is made pretty bad by the crushed blacks on the video itself: this pr...
initial software setup endlessly installing ?
My oculus compatibility check came back with all green marks. Yet when I run the setup it downloads and starts installing and installing for over an hour with a blue pulse going. I dont have antivirus on. Im not sure what to do been trying all day?
gtx 1070 got blackscreen + orange light
my rift work fine with my old gtx 970 . But today I bought the new gtx 1070 and rift doesn't work anymore . any help please.
soporte no responde y sigue pasando el tiempo
tego abierto un ticket #243075 desde el dia 31. empezé con desconexiones aleatorias de hdmi y luego pasaron a ser muy continuas, rompiendo mi experiencia por completo. lo peor es que hace unos dias las imagenes se ven horribles. el soporte al princip...
Downloads are way too slow
trying to download the latest Unity package for The Rift and its taking an HOUR to download a 250 mb package. serious Oculus get better servers. and no my internet connection is fine thank you.
Resolved! How to bypass Mcafee?
I am installing Oculus Home but meet the error "Restart computer. Sorry we encountered an error during installation, please restart .... and try again." I tried every possible way and the final possible cause of the error seems to be Mcafee.We're wor...
