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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Controller for MetaQuest 2 is dead
Admittedly, I haven't used my Oculus/Meta Quest 2 in a while. A few years ago I contacted support to inquire about the left controller losing battery within a short time while the right controller held on to battery for months. I was told to send it ...
Need to reset up my account and device
Would you be able to assist me? I set up my son's device with my email but now I can't set up parental controls, timers, etc. I feel like I need to reset up the whole thing but I need some assistance. Is there anyone that can help?
Quest 3 using SteamVR or Meta Quest Link crashes PC! (didn't do it before)
So I have a Quest 3 V63 (V64 is still not yet available for some reason). I used to run SteamVR titles ok (esp. Alyx that I am over half the game). For some reason for about 10 days, my PC crashes after I start Alyx and I reach the intro screen.When ...
No options in No More Rainbows?
Pressing the left controller menu button does nothing. No button brings up options. Don't even know how to go back to the main menu. Is this a bug or something?
Cashapp card
I'm unable to add my cashapp card.
ALVR Shows A Black Screen
Connecting is fine but when I should be seeing the steam menu it’s all black. What do I do?
Previously bought game saying i have to buy again
I bought a game (blade and sorcery)And I factory reset my oculus quest 2 And I got all my games except for blade and sorcery. It says I need to buy it again
Username
Ive wanted to change my username to SH0 but it says I need at least 5 charecters in length. Ive seen people with only 3-4 digits but it's not working
My Son's Meta Account was Permently disabled, PLEASE HELP
I bought my 10 Year old son an Occulus 2 over 2 years ago for Christmas, then I bought him an Occulus 3 for christmas this past year (He is 12 now). We bought multiple hundreds of dollars in Apps, Addons, and he has considerable game progress on many...
Meta app stuck on ' Headset Connected '
I have searched absolutely everywhere for this issue however all suggestions and troubleshoots have come to no avail. Here is what I have tried:Restarting my iPhone and Oculus Quest 2 Headset and then tried again to pair it to the appDeleted the meta...
1 out of 2 updates are complete. Continue with Meta Quest app
Hi all, I'm clueless, I put oculus quest 1 to factory settings as I haven't switched it on for a year.When I connect my phone to the Meta Horizonapp, it installed 1 out of 2 updates and it says : 1 out of 2 updates are complete. Continue with Meta Qu...
Default Download Location Error - Multi-User PC
New to Meta Quest, having just purchased a Meta Quest 3. I'm having a really difficult time with Meta Quest Link software. First of all, I couldn't get the software to install due to my Windows 11 account having spaces in the name (well-known issue i...
Error performing query on the meta quest store
i want to get the free trial of beat saber but when i try to download it a message saying error performing query pops up on my screen
Apps not opening
Hello, any insight on why I cannot open any apps? I’ve only had the quest 3 for a week and now, nothing works. I’ve tried restarting three times, but to no avail. I reported it as a problem, but all I received back was a “thank you for your feedback”...
referral
Hello norman.desmarais.202, You have received a private message in the Meta Community Forums community. Subject: Re: credit problem From: MetaQuestSupport Username/alias Normde / Froben Full name on your Meta Quest account: Norman Desmarais Email on ...
Gift card
I accidentally redeemed a gift card onto this account and needed to add it to my sons and don’t know how to fix the issue
My account has been suspended but I didnt do anything wrong.
Tried logging back into my Meta account so I could use my Quest 2 and its telling me my account has been suspended. I have spent roughly £60 on that account and would like to be able to log in. Can someone help me?
Help me
Can someone help me with this problem? I can't buy games or apps. I loaded Meta Cash and I haven't been able to use my card either. I'm attaching the errors that it gives me. Thanks in advance.
Meta Quest app will not display on Quest 2
I have a PC with all the required prerequisites, but the Meta Quest Link and Air Link only show the Meta logo and the flashing dots. The Meta Quest app loads on the PC. I can either connect with Air Link or Link cable (USB 3 confirmed) and get the sa...
I got suspended???
So I get done playing with my friends and I go upstairs to my VR to see hey I'm logged out of my account for some reason. No big deal I go to log back in but I see my accounts suspended. So I check my email to see that it was suspended and without a ...
[feature request] gifs in meta horizon chat + images on website for meta horizons
I've noticed that there's no option to send gifs on meta horizons, it would be alot easier to chat in my opinion if we had gifs, also the fact you have to be in vr or on the app to see images is ridiculously stupid in my opinion. This is my first pos...
My quest pro controller keeps blinking and wont pair
I need help, whenever I click a or b on my right controller it starts blinking white and purple and it won't pair how do I fix this?
Oculus Go
I have been given an Oculus Go and, although I can create a Meta account, I cannot complete the set up due to the health and safety video not playing. I have seen that there was an update for IOS but I have an android. I have also done a factory rese...
I forgot my email that I used for my account
I have forgotten my email that I used on my oculus account and I don’t have it connected to my mobile app. The account that I’m using to post this is just a random account that I made but I am afraid that the email I used is no longer in use and I ha...
Why Can't I pay for games on a Parent Managed Account?
I keep trying to pay for a game that my son would like on his headset, he has sent me the request and it says purchase pending.. When I go to complete the payment, it just says 'Your request couldn't be processed' 'There was a problem with this reque...
[Feature Request] Timer/Alarm Function
It's quite easy to lose track of time while using the Quest 3 (and even more so for my kids!) It would be fantastic if the Meta OS itself had some form of timer / alarm in it whereby a sound or visual indicator could appear after a specified amount o...
change my childs birthday
i cant change my child's birthday in the account. it just says it cant update that info at the moment? They cant request friends or accept request. i want to approve them but it wont let me approve friends in a child's account. its completely locked....
Impossible to connect due to lost 2FA app
I'm a so desperate and frustrated, I have the Facebook app on my professional phone but cannot log in on my computer nor personal phone due to 2FA. I don't recall on which 2FA app I've connected my account and deleted it in since. The Meta instructio...
Resolved! App sharing not working with supervised child accounts
I have two supervised child accounts on my meta quest 3s under my own, main account. I have enabled app sharing on the device. I have downloaded various apps from the store and the quest plus subscription library. When one of my children tries to ope...
Verify age
Hi, I got a email saying to verify my age or it will be suspended, I tried to prove it with payment card but it doesn't allow me to add the card, it says to take off the device and to go in the Horizon app and add your card, I have done that but it s...
