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Forum Posts

Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cast to mobile device from child account

Currently cannot cast to a mobile device from a child account on the Quest 3. We really would like to be able watch our child’s VR experience. The option of casting to a Chromecast or pc isn’t an option for us.

Aeroguy79 by Honored Guest
  • 1 replies
  • 1 kudos

Hand tracking wont work properly

I am having trouble with hand tracking and getting it to work. I am trying to use hand tracking for the game PianoVision but every time I tap to controllers together twice to enable hand tracking it turns it on but a few seconds later it goes back to...

HS0404 by Explorer
  • 3 replies
  • 0 kudos

Green bar and spinning logo

The Meta quest 3 has worked normally until yesterday. After charging on the supplied charger my son has attempted to play again and all we see is a spining Meta logo and occasionally what looks like a chip with a green bar comes across the screen. Wh...

Help with Gear VR app

  Hello, I need some help, I have tried to log in to my Oculus account with Facebook, and I can't, it generates an error, I have tried with other accounts and the same thing happens to me ...Your Facebook session has expired or is not Valid. Come bac...


Problems resolving an account problems, SUPER SLOW support.

I am wondering what i'm doing wrong. Since Christmas morning, i've been trying to resolve a problem with access to the Asgard's Wrath II which was initially claimed on my child's account, and not the master account. I have tried Whatsapp chat. They r...

wflanagan by Honored Guest
  • 2 replies
  • 0 kudos


Ordered on 12/30/2023 and nothing but lies and stalling tactics from support.

Need help linking my account to my sons

Hi,My son just got the Meta Quest 2 for Christmas. he was so excited and started setting up his account but he put a different birth year than his so this way he could play in some different games. He was given a message that his account was suspende...

when in a game in pc vr the game freezes

when in a game in pc vr the game freezes and i get the hour glass loading for a minute then eventualy it will go back to the game. I've used task manager when it happens and seen the game is only taking 50% cpu and 30% gpu. so at this point idk what ...

werty135 by Honored Guest
  • 2 replies
  • 0 kudos

Can’t download apps or games

Hello, I have a meta quest 2. Brand new, and I can’t download any apps or games. Every time it says, “sorry, something went wrong, please try again later.” Nothing seems to work, I tried factory resetting the device and still the same problem. Has an...

15_valk by Honored Guest
  • 4 replies
  • 2 kudos

Sync not working on Meta Quest app

Hi, my recent media says it's synced but it isn't showing up in my Meta Quest app and neither is any other media from the past 29 days. I use sync frequently to pull clips, so I know it was working fine until 4-6 hours ago. I also know the issue is a...

acapuck by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Oclulus games won't open in quest link

Hi I am having a problem i am trying to run a game in quest link on my oculus quest 2. The link to my pc will open but when i try to run a game in my oculus library it will say loading then will just close and go back to my library i have tried to un...

Les Mills Body Combat Not Loading

Les Mills is not loading on my Oculus Quest 2 for some reason. All the other apps are working fine. My internet has no issues either. Just this app won't load beyond the logo screen. Goes into an infinite black screen. I've also tried uninstalling an...

Shoumitro by Honored Guest
  • 3 replies
  • 0 kudos

Meta Quest 3

my meta quest 3 128G won't play my Asgard's wrath 2, I have deleted and reinstaled the game two times to no avail, it just takes me to the title page then acts as if it is loading and then never loads

Jel1386 by Honored Guest
  • 4 replies
  • 0 kudos

purchased games for child account

I’m a parent managing a child account. My child is the Oculus user. She wants to play Beat Saber so I purchased it from the store and gave her permission to use it, but in her headset it just says “Request sent.” I’m sure I must be missing a step, bu...

wendy751 by Honored Guest
  • 17 replies
  • 1 kudos

Resolved! Robo Recall crashing

Hi,I just bought Robo Recall from the Oculus Store, I am trying to play but it crashes every time. The game does load, I can get in the menu but when I get into the game, maybe 5 seconds in after loading, it crashes.These are my system specs and what...

Madspecv by Protege
  • 17 replies
  • 1 kudos

Locked out of main account because of 2FA

Locked out of my Account because of 2FAHello hope your are doing well,I recently reseted my quest 2 headset in which I was logged into my account that was protected with 2FA. I forgot that, and I lost the phone couple months ago connected to the auth...

Factory reset

I factory reset my Oculus on accident so wen I put the old code it won't let me continue the setup Plz help

Launch Meta Quest Link direct to desktop mirror

I am a sim racer who bought a used Quest Pro sans controllers for the sole purpose of sim racing on PC. I have no interest in metaverse/vr content, wanting to use it exclusively as a very high quality vr display in my racing rig.Some sim racers, like...

Oculus Quest 1 Stuck

Recently after using my quest 1 its now stuck on the logo screen when turning it on I have tried to factory rest, to boot it, power it off, and sideload update it and nothing is working it even turns back on after I try to turn it off I haven't let i...

Resolved! Meta plus 6 months

I was told if I joined plus I'd get 6 months free so I went to sign up and it only said 1 month. Is there any way to fix this?

d0x360 by Protege
  • 10 replies
  • 1 kudos

Oculus software for dell XPS 15 9570 graphics card.

Recently, I installed my Oculus software, and it worked fine with my Quest 3. However, a few weeks later, the Oculus software is indicating that my graphics card is not supported, despite installing the latest graphics drivers without any improvement...

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Oculus Quest 2 pairing error after reset

Hello, my Oculus Quest 2 got an error after factory resetting it . It would only make it to the paring screen than while paring it gives me this error.

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M3C0 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Cannot cast to chromecast anymore

Since last week I cannot cast directly to my Chromecast anymore.From within the device I can only cast to the meta app or to a computer. But this is not what I want. It was working perfectly before.

vmvollers by Honored Guest
  • 12 replies
  • 1 kudos

Quest 2 Black Screen

My Quest 2 went completely blacked suddenly while playing a game. I could hear the sound of the game still running when the screen went off. Tried to reboot, and even while rebooting it’s all black, no Meta logo floating around.Tried factory reset on...

Quest 1 controller drift

Hi I’ve been having major controller joystick issues like with its input being stuck and glitching around the joystick move able area and I haven’t been able to fix it dispite following every guide I can find I was just wondering what I should do and...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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