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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus sideload update

I need to update my quest 2 manually so i can connect it to my phone, but when i go to recovery mode it says no command what should i do.



I was purchase  this app I can't  download  

Screenshot_20221001-012700_Meta Quest.jpg

Unable to link headset with mobile device

My original oculus quest 2, developed a fault, where the battery was not holding its charge, 85%, 81%, 79%, 75%, 71%, 68% - over 24hrsAfter contacting the Support team, they agreed it had developed a fault and I returned it back for an RMA replacemen...

Chris-K by Level 5
  • 3 replies
  • 1 kudos

logging into my oculus device

I have had my Oculus for a few years and it was awesome but recently technology has been quite rude to me recently and I am tired of it. . In august for some reason my facebook account rather got deleted or suspened something but i couldnt access it....

Meta Avatars 2 Lipsync - PUN 2 & Photon Voice issue!

Dear Devs, I'm struggling with problem since a week. I use PUN 2 and Photon Voice to bring Meta Avatars 2 in a multiplayer environment. Below are my issues,1. When there is no Photon Voice setup in the scene, the Meta Avatars lipsync works perfect in...

Oculus app not working

When I open up the oculus app on my pc it starts checking the status of my Oculus app.But after a while it gives me an error saying can't reach oculus app.And I did everything I could find on the internet and it still doesn't work.Anyone got a fix?

Can not install Oculusetup.exe.

As i said, i cant install Oculus PC App. I've deleted all the directories and tried again. It goes the the downloading part but when it gets to the installing part it reaches the end then fails and tells me to restart my computer. And I have, many ma...

Using Oculus Service in Remote Desktop

I can run the Oculus runtime fine from the PC, but when I connect using Remote Desktop the app isn't running and I can't start it. I'm trying to get some openXR work done on my gaming PC from my office.

Can't reach oculus service

Hi,I tried to install the Oculus app on Windows 10 Pro three times already but everytime I try to open the app gives me the same error "Can't reach oculus service". I tried repairing, uninstalling (checking junk) and installing again, executing OVRSe...

HELP!! Stuck after level 5, can’t progress story

I completed level 5, the big anomaly, and got my arm band, I have all my avatar selection, but it won’t let me go to level 6, street puncher. I don’t know how to progress the story because in the hub at the directory it shows me levels 1-5, and level...

Factory reset my crappy oculus

it tells me "software update required" To access your meta account and avoid a factory reset, update your device with the latest software. make sure its plugged in to a power source and connected to wi-fi for the update to complete successfully. i ca...

Oculus Quest haptic feedback not working.

I've had the quest for a few days now and rumble in my right controller has stopped working. I've tried replacing the batteries, re-pairing the controllers to the headset, and restarting the headset with no result. Any help would be appreciated.

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

New version - can't add desktop window to VR session anymore??

OVR SDK 1.78.0Oculus Debug Tool What's with all the new option sin the Oculus Debug Tool? Also, once connected to my PC and connected though cable link, I can't find the option to add desktop windows to the VR session anymore!!! I need t...

siglr by Level 3
  • 1 replies
  • 0 kudos

Can't make any Payments and TERRIBLE support

The support for Meta Oculus as well as Quest 2 has been horrid. At the very least, a response or update is all most of us want, but somehow Support staff seems to not be capable of even that. I've had the "Request Not Completed due to an unusual acti...

Not pairing to phone

I reset my Oculus to factory after I was having problems pairing and it wanted me to upgrade. It reset no problem and I can still access my full account on my phone but my Headset is now stuck in pairing mode. I put the code in, I’ve reloaded the app...

Quest 2 - My Story

I used to be a working Quest 2, my owner played games on me each day. Then my battery developed a charging fault so I had to be sent away. Support was excellent from Meta, and a refurbished brother came back to him, Now he sits on the shelf gathering...

Chris-K by Level 5
  • 0 replies
  • 0 kudos

Rift S Crashing and Disconnecting

Posting this again in the support section.My headset was working perfectly fine for 4 days, and now after about 5-10 minutes of playing, my Rift S crashes. My screen will randomly go black, make a high-pitched beeping noise, the little white light tu...

ecki386 by Level 3
  • 14 replies
  • 1 kudos

Resolved! Rift S Dead Cable and now essentally ewaste

have had the Rift S for basically 2 years now and would constantly freeze the content on screen and audio, go to a black screen and produce white noise and would come back (sometimes) but with no audio.I have reinstalled all drivers, reinstalled wind...

Save Data - Creed Rise to Glory

I allowed access to storage. The storage shows some GB of saved data for the game. But when I go back into the game, I hit career and it doesn’t say “continue”. That’s if I exit the game. If I just go to main menu continue is there. I’ve tried every ...