Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

DK2 stopped working??

So I plug in my DK2 and there is a blue light, and it shows a small fraction of my display, but won't show up in any drivers or anything. I dunno why this is happening, but I think it's a software thing. Can I manually factory reset my DK2?

Oculus Rift Sensor - CV1 External Camera - no compatible driver

I've gone through all the troubleshooting steps but it refuses to be recognized by Windows 10 as having a compatible driver. It is plugged into a USB 3.0 port (tried several) with no luck. Asking it to search for a compatible driver fails and tells m...

spullara by Honored Guest
  • 2197 Views
  • 1 replies
  • 0 kudos

Sensor not Detected

Hello,I have been using the DK2 with Oculus home for the past week with no problems, then I updated my PC to Windows 10 last night and started up Oculus home this morning and needed to update my graphics card drivers.Now when I start up Oculus home I...

Order question.

I ordered my rift within ~6 minutes of the store opening and haven't received my 1-3 week email or the new email regarding the shipping delays. Order is in the 26xxxx range and in the USA (Texas). Is there something wrong with the order or have those...

Oculus Installer fails - visual-cpp-2015.exe

The visual-cpp-2015.exe log says it failed because a newer version was installed. I recently installed VS2015 Update 2 RC so perhaps it is newer, however an installer should not fail because of this, a newer version should be allowed.

billw2011 by Honored Guest
  • 492 Views
  • 1 replies
  • 0 kudos

Anyone using ASUS G751JY with Rift CV1?

I just bought this laptop because it was supposed to be one of the few that supports Oculus (though still slightly below spec). I have successfully used my CV1 one with an older G75VW, and it works fine there.If anyone has this setup working, can you...

ebinary by Honored Guest
  • 396 Views
  • 0 replies
  • 0 kudos

Will replacement cables be made available for the DK2?

Since the DK2 was as the name indicates, a developers kit, Oculus did not offer replacements for damaged cables, but now that they have gone public with the Rift, will they make it possible to buy replacement cables for the DK2 now? I'd really love t...

dsmall417 by Honored Guest
  • 502 Views
  • 0 replies
  • 0 kudos

Error code 9 on game install: error extracting package

Ive tried numerous times to install dream deck and lucky's, with no success. Each time it downloads the entire file and within the first few seconds of install, it fails. The error log reads as follows. Looks like an error extracting the package. Any...

SLi, HDMI & DisplayPort Configuration Query

Hello everyone,All being well my CV1 will be arriving in April and as it will be my first ever taste of VR I'm trying to have the configuration setup ready to go from the start.I built a VR capable system last year using two Titan X's in SLi and my p...

DK2 Oculus Home: Recalibration issues

Hi,I installed Oculus software version 1.3 using DK2 and everything seemed to work well. I decided to re-calibrate the tracker. I started the reclibration but I'm never able to finish it.It keeps replaying "Check your setup. Check if: 1.The glossy si...

Skyview by Honored Guest
  • 749 Views
  • 3 replies
  • 0 kudos

HDMI connector on DK2 Headset issue

Recently my DK2 screen would go snowy then black out then pop back on, etc. I removed the cover on the DK2 Headset for the HDMI and USB connection and pulled the cable a bit further forward so as to not be pulling so much. After a little jiggling of ...

Anonymous by Not applicable
  • 362 Views
  • 0 replies
  • 0 kudos

Intel USB 3.0 eXtensible Host Controller 1E31 not working

Gigabyte motherboard with z77 chipset here, the usb 3.0 controllers is vendor 8086 device 1e31 (Intel USB 3.0 eXtensible Host Controller), trying to configure oculus dk2 through initial wizard and only detects camera as usb 2.0 when it's connected to...

consyou by Honored Guest
  • 2828 Views
  • 10 replies
  • 0 kudos

GearVR games not account bound?

I bought Dreadhalls and Darknet on GearVR but on the Pc store I have to rebuy them to play them, the videos Oculus connect 2 it said that we would not have to, anyone else have this problem?

USB 3 Card Install Woes

So using the recommended (Inateck KTU3FR-5O2U) I'm having some issues trying to get it working.For the record I'm on Windows 10 & using my DK2 to try and set everything up after installing 1.3 while awaiting my pre-order to ship.So far I've had quite...

Naetalis by Honored Guest
  • 1274 Views
  • 5 replies
  • 0 kudos

Rift DK2 not recognized unless NVIDIA Drivers reinstalled

Hello Forum!So Im having issues with my DK2. The main issue is that my DK2 is not being recognized "No HMD Detected" unless i reinstall my NVIDIA drivers.In which case it is recognized (until one cable comes off/ or reboot and i have to redo that aga...

Automated Testing

Is the Oculus 1.3 runtime supporting simulated remotes and controllers? so for example when testing you want to have a certain sequence of events programmed in to the test, button presses etc. There doesnt seem to be a keyboard mapping...

FIXED: Oculus Platform - Loads then closes instantly! (DK2)

I went into task manager, ended all Oculus related programs including the server.I then ran OVRServer_x64 as an admin which loads up a console with logs etc, just minimize it. After that I managed to load the platform and I can play everything perfec...

Kaoscifer by Honored Guest
  • 295 Views
  • 0 replies
  • 0 kudos

(Solved) Odd problem, installer instantly crashes.

When I click on start download I have the option to run or save OculusSetup. If I click run it instantly comes up with this:I have tried clicking save which saves a 3mb installer file and running as admin. No matter what I do it comes up with the sam...

jmga4o68z4d5.jpg
rlabelle by Protege
  • 1744 Views
  • 12 replies
  • 0 kudos

Please let me mute the audio in Oculus Home.

Sure, it's cute for a while, but eventually it can start to get on my nerves, especially when developing and wearing the HMD on my forehead for long periods. It's also pretty annoying for DK2 users who have it coming out of their primary audio device...

jherico by Adventurer
  • 595 Views
  • 2 replies
  • 1 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels