Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus always plugged ?

Hello everyone Is it a problem to let the Oculus permanently plugged to the computer?Thanks for reading :smile:

Background processes at launch

Hey There,Due to high demand on our platform we are developing a background application to allow users to download content in our app while they go and play other VR titles. We created a C# background windowless application that we launch on startup ...

Install trouble again and again

Here is my LogStarting up OculusSetup v1.7.0.258476.[Debug] [31/08/2016 19:12:44] Setting locale to 'en_US'.[Debug] [31/08/2016 19:12:44] Setup action: Install.[Debug] [31/08/2016 19:12:44] Created secure temp directory at 'C:\Users\COOF7575\AppData\...

cfloutier by Honored Guest
  • 1838 Views
  • 6 replies
  • 0 kudos

Oculus Remote isn't compatible with Oculus DK2??

I bought the Oculus dk2 when it came out to support VR, and now it seems that i cant use the remote with it. I dont see why Oculus wouldn't add in support for older Oculus models since the purchases of the older models are what got them where they ar...

Sithis by Not applicable
  • 865 Views
  • 5 replies
  • 0 kudos

Problem with OVRPlugin.dll

Hiya,We have added Oculus Utilites 1.7.0 with Oculus Config 0.8.0.0 and Unity 5.4.0p3 for DK2.. We have landed this problem and unable to run anything on our editor.Failed to load 'C:/Program Files/Unity/Editor/Data/VR/Unity/Win64/OVRPlugin.dll' with...

Changing currency in Oculus Store

Hi,Is there any way to change the currency in the Oculus Store? I'm in Australia and would like to pay in USD.This isn't even so much about the classic non-US gaming tax making everything more expensive (which granted, is a little annoying), but I wo...

No download of the oculus app - no com.facebook....

Hi,i had to reinstall my mobile. When i plug in the samsung gear vr, there is no promt to install the oculus app.I have a Sasung S7 edge. In the System Apps Folder there is no com.facebook.appmanager nor the com.facebook.system. After the reinstall I...

Tekton by Honored Guest
  • 1369 Views
  • 8 replies
  • 0 kudos

Video Cards?

I'm confused by video cards. I used to know this stuff, but it's change so much over the years. Before multi cores etc, it was easy and everything seemed progressive.Now I get confused.I.E. I5's more powerful than I7s and the confusion comes complete...

falken76 by Expert Consultant
  • 2564 Views
  • 28 replies
  • 0 kudos

Win 10 event register full of Oculus error: why?

hi all,my pc often has a system crash.reading the event register of win 10 i see many error like this : Nome registro: ApplicationOrigine: OculusVRData: 31/08/2016 16:44:46ID evento: 0Categoria attività:NessunaLivello: ErroreParole chiave: ClassicoUt...

DK2 and Oculus Home

Greetings:How much longer is the DK2 expected to work with the Oculus Home software? My DK2 is getting lonely now that the CV1 is here, and I have extra PC's to use for a second VR machine. I'd like to keep using the DK2, but I read somewhere that DK...

"Hardware Issue" error ONLY for Damaged Core?

Has anyone else experienced this issue, where only a single game will have the "You have a pending hardware issue that is preventing you from entering VR, please check both your headset and sensor are connected" issue? All other games/experiences wor...

gibran by Honored Guest
  • 484 Views
  • 1 replies
  • 0 kudos

Customer Service problems - faulty Oculus unit

Hi everyone on Oculus forums!I had to write this on forum since my ticket no longer gets responses from oculus customer service.First I wanted to say I'm a great fan of product and gave it a lot of testing before I decided to contact customer service...

grishnak by Honored Guest
  • 253 Views
  • 0 replies
  • 0 kudos

Background processes at launch

Hey There,Due to high demand on our platform we are developing a background application to allow users to download content in our app while they go and play other VR titles. We created a C# background application that we launch on startup that lives ...

Free content?

I got a Gear VR and should have received $50. in free content that has to be redeemed by 9/1. How can I get this content? I can't find it in the app.

jonnier by Honored Guest
  • 355 Views
  • 1 replies
  • 0 kudos

Choronos: Where to go for tech support?

I bought this when it was first released. Finally getting back to it.Game has two issues so far on my system:1 Male characters crash the game when the Sprint (B) tip pops up in the second room from the start.2 The game places the view after Elevator ...

Peejle by Explorer
  • 1441 Views
  • 6 replies
  • 0 kudos

Items showing in device manager

What should show in Windows 10 device manager? I alway see the sensor but sometimes I see one speaker symbol called rift and other times I see the speaker symbol called Boot Rift and another device symbol called rift? What should I see if working pro...

Terrydew by Honored Guest
  • 256 Views
  • 0 replies
  • 0 kudos

GEAR VR PROBLEM

Mynew S7 won't detect Gear VR after update. I tried to:Reset phone - didn't workUninstalled/reinstalled app - didn't workFactory reset phone - Worked until the Oculus app updated again...seriouslyTried different Gear VR - still nothing on my phone S7...

koko666 by Explorer
  • 446 Views
  • 1 replies
  • 0 kudos

Sensor firmware version and today's update.

Today after resetting all my USB drivers and finally got the sensor to work again, I got into the setting page to check the sensor's status. It shows connected, BUT Firmware Version show as "Not available". Is it something that is related to the upda...

Tininai by Explorer
  • 353 Views
  • 0 replies
  • 0 kudos

Oculus Home keeps launching on it own, even after I close it

I have my Rift connected to the PC at all times. I do not want it running, and I understand the oculus home app turns it on and off. The problem I am having is that recently the apps keeps launching on its one even after I close it. Is there a settin...

Anonymous by Not applicable
  • 290 Views
  • 1 replies
  • 0 kudos

Invisible Memory Leak - OVRServer_x64.exe

http://imgur.com/a/Tdxjl - See gallery for screenshots & detailsThe issue is with the process OVRServer_x64.exe. This is the Oculus Runtime service which can be turned on & off in services.msc. I have found reinstalling the Oculus driver momentarily ...

Sensor connect and disconnect constently?

Does anyone have any idea why my sensor has suddenly started to disconnect and reconnect? Start my computer and all I hear is the sound of a usb disconnect and reconnect until I disconnect the sensor?

Fazz by Honored Visionary
  • 472 Views
  • 3 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels