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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus App is giving me a blank screen when i launch it

i have tried updating my drivers and graphic card but could not get it fixed. I reinstalled the program even though my games got deleted and tried the repair option but it didnt work.

How do I pin Unknown Sources apps to the Universal Menu?

I like that there's a way to customize the menu now, but when I go to Unknown Sources, I don't see the "Pin to Universal Menu" option in the menu next to those apps. So how do I pin them?

Postcode not accepted when trying to purchase a game

Trying to buy a game on meta quest ....form doesn't accept my postcode

Setting up a 2nd account and 2nd headset

Probably been answered somewhere, but trying to find it isn't working. Appreciate any help you can provide.Purchased a 2nd headset with the goal of having it be a guest account. Somebody puts it on, they can play the games I've purchased. They're als...

Oculus Quest controller draining battery very fast (only left controller)

Hello, I have a brand new Quest and the left controller is draining the battery insanely fast.The battery reading is dropping from 3/3 to 2/3 after 10 mins, completely dead after 20-30 mins of use.This has been tested with multiple brands of batterie...

Account

Why does it say my account is restricted for multiple violations when I haven’t done anything wrong at all

Resolved! Quest 3 Standard Facial Interface Broken

So recently my facial interface broke and I was wondering if I could order one and get it for free because I still have the warranty on my device. I don’t want to get a whole new quest 3, just the facial interface.

Quest 3 mic not working

My quest 3 just buy yesterday, but the mic seems not working in all apps, the mic in keyboard is greyed and cannot use speech input, mic is switch on in setting and tried to press the meta button two times on the right hand control but showing not av...

Tracking is lost

My sons Meta quest 2 is not functioning. First tracking list, the background turned blackj, the controllers stopped working. We did a factory reset but the screen is still black and has yet to come back.

Setting up Child account - 'Something Went Wrong'

Hello - trying to setup an account for my child, but getting the 'Something went wrong' error (You aren't able to create an account based on the information provided). I put in my child's birthday (That's all that was prompted) Tried a few times, and...

How to get back to home screen

Any app I open or any time I open the browser, I have no idea of how to get back to home screen. I have tried to press all the buttons but nothing happens. I am stuck on the app or browser I open and I just can't see how to get back.Thanks.

Settings not showing up

Hello, some of my settings on oculus quest 2 are not showing up such as space sense and most of experimental features and i have i did all the updates too.

Prepaid Visa not working

I’m trying to add a payment method to my account using a store bought non-reloadable visa gift card, but everytime I try to add it, it says “Unable to add payment method” is there any way to fix this?

Resolved! My PC isn't showing up in Air Link

I just bought a quest 2 and want to connect to my pc using airlink but whenever I got to use air link on my headset my pc wont show up for me to pair it. Any help is appreciated.

Constant notifications

whenever i put on my oculus rift s tons of notifications flood in telling me that this person joined their home and that person joined their home and its not even people I know, its just completely random people that I’ve never even heard of. I must’...

Shiny Rocks have not been received

Hello, On 25/02/23 I purchased 2 bundles of shiny rocks (5000 and 2200).The money has come out of my account and I have received the emails confirming my orders. Also on my purchase history on my account it shows these bundles have gone through.Howev...

App sharing

I am sure i am not the first to ask this question but somehow nothing I find seems to answer my exact question - and work!I have two metaquest 3 headsets. Each one is logged into their separate profiles. On my headset, the primary profile I have adde...

My original meta account has been disabled which has also disabled my facebook account

my meta account has been disabled and doing so disabled my facebook account tooi had to make this account in order to sign in on herewhere can i contact support? or even email support cheers

Quest Link Not working on Quest 2

I've been using my Quest 2 for a bit. Started Using Quest Link with cable for a bit now but every time I use the link and turn off my headset the next time I go and use it, Quest Link crashes. It started booting up then stop crashes and doesn't show ...

instagram got hacked

I need help my Instagram got hack and email got change to other, i want to get it back account

quest 3 trigger sensor buggy

Hello, i have had a very annoying issue with my quest 3 controllers since i first got the headset last year. The triggers on both of my controllers have issues with detecting when my finger is on the trigger. it will flicker like im taking my finger ...

Quest 3 - When I quit some apps, a faint low-pitchlooping sound continues playing in the background.

I have not figured out what app or games cause it. When I quit app there is a faint low pitched sound that continues in the background. It is not the fan. The only way to stop it is to start a new game or to reboot the headset. Even if I put the head...

Resolved! Locked out if headset and headset settings

Hey We have been locked out of our oculus headset, it is requesting a pin code. (Nothing recieved via email to suggest its a security issue)On the app all trouble shooting takes you to headset settings, we have no access to headset settings and its r...

Microphone wasn't working untill...

Hello, i think there is a bug in regards to meta quest 2 (only one i have to test it) where microphone is enabled everywhere in the settings (audio and camera), but mic just wasn't working at all. Tried calling, voice message (didn't even start recor...

Resolved! Latest update is constantly giving "Tracking Lost" issue on Quest Pro's.

I've also noticed if I cover the front cameras that the issue is not as persistant.3 friends of mine that I talked avout the issue (including the one in front of me in the video) are experiencing the same issue. There's Quest Pro's being sold for che...

Account permanently disabled, need help

Hi Meta, my facebook and instagram account got permanently disabled on 6th January 2025. Could you please let me know how I can get it back. I appealed, but it didn't get through. I don't believe i went against any community guidelines. Please help!

META 3 SKIN RASH

My son has a META 3 VR headset and has owned this since beginning of November, since using this he has developed a rash underneath his eyes which is like a eczema rash, after reading reports of the META 2 VR headset and seeing images online there is ...

Resolved! Can't access my Meta Quest 3 standalone library

I've had my new Meta Quest 3 for two. I expected a significant qualitative leap from my Quest 1 but my experience has been quite bad. When pairing the device with my account, everything seemed to be going well until, in the end, I found my library em...

Resolved! Solid red light after charging for 12 hours

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

Email does not match

Cant Change my Email address in my headset to match my meta account. I've already have been sent code and applied it, still cant change it to match.George