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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 82 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I can't purchase any games

So, I'm trying to purchase some of the games that I would like to have but, when I purchase it gives me a message that the card is decline however I have enough money to purchase the game. I already tried different methods to purchase for example thr...

G1itched by Honored Guest
  • 2 replies
  • 0 kudos

Issues with downloading a specific app

Hello,I just bought the Meta Quest 2 headset and have already downloaded games to use with no issues. However, when I downloaded "Space Pirate Trainer Demo Experience" it was stuck on 'Get' for a while, without actually going through the usual downlo...

Resolved! Can't launch my Oculus go after factory reset.

Can't launch my Oculus go after the factory reset. The device works perfectly. I see the picture - "oculus go grab your phone to get started". But when I try to launch it with my phone I have a problem ( in the attached video file)

jew777 by Explorer
  • 9 replies
  • 2 kudos

Asgard Wrath 2 not showing in library

HiI have just purchased AW2 and it was showing in my updates queue but wouldn't download, i kept getting an error when i clicked the play button. I've now clicked cancel and it's completely dissapeared from everywhere. I can't get see anywhere to dow...

spinkung by Honored Guest
  • 5 replies
  • 0 kudos


Is anyone having problems with Sky Worlds Beta on your headset. This problem has just appeared.I get the logo and the screen loads up but when I look at it directly a black mask appears. Not sure if sky are responsible for this as I have no problems ...

Problem with receiving refferal credits

Hi, I'm having trouble getting credits for app referrals. I did not receive $5 credits for my last three referrals. I thought that maybe one of my friends had finally given up on the purchase, but I talked to them and nothing like that happened. For ...

Need help getting my controllers back

I'm posting this message here in the hopes that I can get the attention of someone, somewhere, that can help me get a resolution to a serious problem with Oculus customer service.I cannot begin to describe how angry I am about how poorly Oculus treat...

Vinladar by Protege
  • 15 replies
  • 1 kudos

Games crashing on oculus quest 2

Recently whenever I play a game on my quest 2 it will randomly go into a black screen for a second or 2 and then put me right back into the game where I last left off. It doesn’t restart the game or anything. This crash happens every couple minutes o...

App Lab game won’t download

I purchased a game called Disc Benders and played it for months. I stopped playing for a bit and when I came back I wanted to get the new update but the update was not shown on the game’s page. I decided to delete the game and reinstall it thinking i...

Resolved! Double Charged

Hello, so I just bought a quest 2 right hand controller due to the grip button breaking. When I did buy it, it had double charged me and doesn't give me an email about the order in my email but it's in my bank statements. I'm not necessarily sure on ...

Elx_0 by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Meta Quest 3 to use at the office

Hello Meta!So I have browsed the entire web but have not found a concrete solution to my question!I want to use Quest 3 for work and media mostly (minimal gaming, if any). At the house, Immersed app or fluid or virtual desktop will work perfectly thr...

Ghosted by Meta Store Support

Meta Store Support has abandoned my case without explanation. Has this happened to anyone else? What do I do?If anyone can share a physical mailing address that I can send a certified letter to, to get the attention of the people that manage the supp...

Resolved! Quest 3 link not working after update

I have a quest 3 which is connected via cable link to my pc. Yesterday the headset updated to the latest V62 software and now I cannot connect via quest link cable. Air Link is working fine (but is not stable enough), the quest 3 is recognised by the...

Resolved! I can't scroll to login code.

Hello,When I tried to log in to my MetaQuest 2, the browser to link the account gets interrupted midway and I can't see it. I'm having trouble because I can't sync, and the app won't start at all. I've tried the following: Updating to the latest firm...

Shiorinss by Honored Guest
  • 17 replies
  • 0 kudos

Error when trying to buy games

So I had recently just got a meta quest gift card (3/2/24) and I keep getting an error when trying to buy the game. It says, "We've noticed something unusual, and for your security,this request can't be completed." I have bought many games in the pas...

Won't turn on

So I've been having an issue for a few days I was playing on my quest 2 with no issues I left after putting it into charge and now when I turn it on it'll show the meta logo with no issue then it'll show a light grey screen that loads into my feed bu...

My headset went below zero power and wouldn't die

My headset went from 100% to 0% while I was still playing on it and it never died. It started to get really hot. and now i have a 1st degree burn all around my face where the face mask thing is and it really hurts. Just saying meta, love ya appreciat...

Resolved! Question regarding Factory Reset and Apps-

i need to factory reset prob, since i deleted games i dont play anymore. But when they're deleted it says:''deleting...'' for like all the time, this was for blade and sorcery to make place but i'm scared to factory reset since i heard u lose data. B...

Proximity Sensor ISSUES Q3

Its happened to 3 devices now, if i put the headset on. it gives me error or "cant track" and black screen, IF i move the headset back away from my face, it shows the VR environment but its stuck. If i move headset further away from my face then the ...

Resolved! Beat saber for free

HelloI have a problem I really want to get the free beat saber copy you get when you make your account, but I realized about the link just now and I bought my meta quest 2 a long time ago could I get a new link because I didn't get it in my email or ...

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