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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Very Bad quality quest 2

I was playing on my oculus quest 2 and noticed that the quality on quest 2 has dropped very much to the point where the sides of the window seem to be blurring, is this a bug and how can I fix it?

kleimo3 by Honored Guest
  • 2 replies
  • 0 kudos

Meta Quest App totally broken on Pc

For 2 days now my Meta app has been broken on Pc i tried reinstalling, vpn and so on but nothing works im just stuck on the loading part. This sucks because now im unable to play any games on my Quest 3 so its basically useless

Dkosu by Honored Guest
  • 2 replies
  • 0 kudos

Windows move with me

is it possible to make the window moving with me during the pass through mode for the quest3?I don’t want to hold that window when I walking in the home….thanks

Parental Supervision Request for Permission Issues

Hi, I have made an account for my 12 year old to play his own Quest 3. He has not been able to download any games as he seems to be required to ask permission for anything, even PEGI 3 games, and I have not been able to grant access. I can see his re...

Lumcbride by Honored Guest
  • 31 replies
  • 0 kudos

Resolved! New Quest 2 - dead pixels?

Have at least one dead pixel in the right eye of my new quest 2... Anyone else?

Legiless by Protege
  • 29 replies
  • 5 kudos

Accepting referrals multiple times

Well I seem to have this problem with my referral See here where the same guy accepted my referral multiple times and filled my 25% off cap.Why is this happening? Is he doing this on purpose? Is there a fix?Thank you!

nevok11 by Explorer
  • 2 replies
  • 0 kudos

Lost controllers and tracking when i reset

Yesterday I started having tracking problems while playing . It would jump to the home screen and the message would pop up .Today I reset the glasses from the meta app and the controllers are not working .I am at l first screen of configuration of th...

Resolved! Facebook Live feature missing in V62

So how do you get Facebook live working, I've had my account synced forever and still there is no option for Facebook Live in camera, I even have the Quest 3. Do I have to re-sync everything or something?

kaziyo88 by Explorer
  • 43 replies
  • 2 kudos

Resolved! Storage shortage and power off loop

Hello, My son kept getting the storage space low notice, then just started a loop of powering off without being able to click on anything else. After some searching, it was recommended to log into the meta account, find the device, and then delete ca...

Resolved! V62 Can't change app/game categories after update

Hi there, updated to V62 and now I can only choose Installed games in the drop down. I can't choose all games I own including A to Z, a list of Games I haven't installed yet and the button to sort games by type can't be clicked on.This has only start...

Running WebXR using Quest Link

Hey!We are working on the WebXR application that should work on Meta Quest headsets with hand tracking and passthrough. However, we hit the limit of performance on these devices and therefore the natural shift for us is to use Quest Link to utilize p...

Meshtush by Honored Guest
  • 0 replies
  • 0 kudos


I’ve given my son permission to play, it still says this experience can’t be visited by your device. Can someone please help how can we get it to work

Tersaw1 by Honored Guest
  • 2 replies
  • 0 kudos

WorkRooms Microsoft Teams

Hi,Since the October announcements we have no information on an approximate date of the implementation of Microsoft Teams in Workrooms, Do you have any information?Louis

Where is my order?

2/5 : Ordered on Meta website, It says extimated arrival time at 2/7.2/6: Found out that the shipping address is wrong, So I contact the Custom support and see if I can update the address. to be told I can't because the order is already been processe...

Resolved! 13w charger okay?

I have a 13 watt charger block and a decent charger cable I have the Meta quest charger but it's messed up a little. Is it okay to use the 13 w charger without burning my quest?

Horrible customer service... Account suspended.

My son's account was banned for age restriction. He attempted to fix it himself but it wanted proof of age. He's 13 and doesn't have any proof of his own, so he just tried selecting the other option. This suspended the account permanently. Now meta i...

Resolved! population one

im trying to play population one on my oculus pc but it says i need to buy it but i already bought it on oculus so do i have to buy it again on oculus vr ?

spooki1 by Honored Guest
  • 3 replies
  • 0 kudos

Transfer child to other parent account?

Anyone know if it's possible to transfer a child account to another parent? I'd rather not delete the account and wait a long time for the email to become "available" again to recreate.

Not tracking movement

Hi! My daughter's Oculus will turn on, but every time it does it is stuck on the first screen and a box pops up that says "tracking lost". The controllers also do not show up on the screen, and they just keep randomly vibrating. I tried replacing the...

Transferring child account to another guardian

Is it possible to transfer a child account to another guardian like with the apple family system?I am managing one child account currently and I wanted to know if it's possible to transfer a child account to another guardian before adding more of the...

Resolved! Account was banned in Gorilla tag

My account was banned in Gorilla tag, my son is the one who plays it. It was banned for no reason for 2 weeks. I believe it was a hack in Gorilla tag. Please unban or help.

Rift S not connecting

Hi, i bought the rift s's recently. But when i plug it in, it just doesn't connect. No matter how long i wait, any tips? I'm a begginer cus the only vr i had was Quest 1 for a couple days b4 i sold it, and yes, i plugged the headset

dewibeatz by Honored Guest
  • 0 replies
  • 0 kudos

New Oculus 3 headset over heating

I received a notice while I was using my oculus 3 headset that said the fan was not working, it could overheat and I needed to contact customer support. The VR headset was extremely hot. I've had this VR headset for less than a month. The serial numb...

SassyKat1 by Honored Guest
  • 5 replies
  • 0 kudos

Gear vr apk oculus media plugin

I have the gear vr and don't enter for login I tried and saw people say that by updating this apk I can log in but I can't find it since then I've had my Gear VR stopped...

Hugozz266 by Honored Guest
  • 0 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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