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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38941 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Random charges from FAcebook Technologies on my Paypal

Can someone please tell me why I am being charged randomly? I see charges on my Paypal from Facebook Technologies going back years. Some, of course, from purchases I have made. But I keep seeing charges lately that I haven't made. If there are subscr...

Medium by Adobe not installing

Hi,I have been trying to install Medium by Adobe (not oculus) in the Oculus app, but it refuses to install. Attached is the screenshot from the notification panel. I am using the Rift S. PC Specs:NVIDIA GeForce RTX 2060AMD Ryzen 5 2600 Six-Core Proce...

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thorie by Level 2
  • 118 Views
  • 1 replies
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Loss Of Data

My oculus has recently lost all paid apps when switching to meta from an oculus account. My account had gotten split into 2, one being the old account with my games that I cant play, and one being basically a new account. How can I fix this so I can ...

Anonymous by Not applicable
  • 79 Views
  • 1 replies
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Referral credits

I am confident I used my friends referral code before I purchased a Oculus Quest 2, but now that I've activated my headset I cannot figure out where to redeem my credits. Could somebody help me out?

Walv1s by Level 2
  • 178 Views
  • 4 replies
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Oculus Quest 2

The plastic piece that holds the top strap of the head strap has broken off any ideas??Have had my Quest 2 for over a year now,, Very few straps out there that do not require a top strap for support, limited options

Left controller analog stick drifting

Hello my left oculus controller has been drifting and clicking the trigger by itself and I don’t know if my warranty on the controller has expired i’m looking to get it replaced how do i do that please help.

Sound Input Device

Is there any way to set your quest 2's input device as your windows default input device while in virtual desktop streamer? I want to use my Voicemod soundboard in Echo VR but don't know how to go about doing this.

Unable To Share

Any time I try to share a video I recorded or a snapshot I took to my Facebook, it says that it is "Unable to Share" & to try again later. I've synced my Meta and Facebook already. This happened out of nowhere, because I used to be able to. Any help ...

Resolved! Space Sense can't turn OFF

I turned on space sense to give it a try, horrible experience, buggy and annoying in game, and now I can't turn it OFF anymore.Please SUPPORT don't answer "go to experimental feature, easy" like you are doing everytime, give us a solution to this pro...

Headset Replacement Hasn’t arrived.

Shipped in my Oculus to get replaced or at least refurbished but have not heard anything since they received it. They received my headset 7 days ago. How long will I have to wait to get my replacement?

Performance HUD show up unexpectedly.

HiSuddenly the Performance HUD shows and just is in the way, how can I turn it off?The OculusDebugTool.exe makes no difference. Setting "none" to the HUD makes it go away but as soon as I hit Ctrl + numpad +/- it comes back while playing MS Flight Si...

Account merging issues

When I try and log in with Facebook, it allows me to, but it doesn't allow me to access my Oculus account that is merged with the facebook account and makes me create a new one. Any way to fix this? And if it helps, It's been a good 2 months i'd gues...

I still cannot get horizon worlds

I have owned a quest 2 fir around a year now, and whenever i try and get horizon world's, it says "View Details" and "Add to Wishlist". I thought it was already out?

What can I do to get horizon worlds?

So I'm not able to get horizon worlds unless I make a new Facebook... I'm not banned. I'm over 18 and live in the US. I wanna be able to use my Facebook so I don't lose everything I paid for. I was banned months and months ago got 30days that shouldn...

Resolved! Red X and Pink Circles on Guardian Floor

So lately every time I boot up my Quest 2 and the Guardian comes up there is this red X in the middle of it with numerous pink circles spaced out over the sides of the floor. Then normally disappear once I'm in my Home environment, but tonight the we...

Walkabout mini golf update issues

So I updated the game about a week ago and also bought the extra courses. Tried to open the game and now everything just stays black after the mighty coconut logo comes up, and the game won’t load up. I’m new to this system so I’m thinking of uninsta...

Oculus app and social platform crashing

Both the Oculus app and the social platform on my Oculus Quest 2 keeps crashing after about 5 seconds of opening them up. I am not sure what to do as I have tried everything that I have seen on the internet so far.

mad pissed rn

my oculus quest to isnt connecting to my PC i got the link cable and stuff, it dosnt work. mad pissed rn need help

Horizon Home not working

Hi. I am now on V44 and I am not able to invite friends to my Home. I tried in multiple homes and I do not get the option to invite to home when I setup a party. My friend is not able to and he is on V43 now. We have tried since V42 and we have not s...

server graphic card like Tesal K80

Is Oculus Rift S known to work when using a server graphic card like Tesla K80.There seem to be some registry hacks to allow using a cheaper card to output the display for gaming.

Meta said the Quest 2 available in Brazil! But where?

Hi there!I was watching Meta's Connect "Marketing Your Meta Quest App" video when, at 3:13, Caitlin Bigham, Product Manager of the Meta Quest Store, said "We're currently selling Meta Quest 2 in Europe, Asia, North America and South America", and a s...

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FunKing by Level 5
  • 241 Views
  • 1 replies
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Dirty effect on screen via link cable v41/v42

Everything was fine before v41 and v42! Now when I connect Oculus Quest 2 via link cable the whole screen has like dirty screen effect! Via air link ni issue and immage is clear. It is impossible to do play like this.Any solution how to resolve this!...

DShawt by Level 3
  • 301 Views
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Quest Link not working anymore, crashes after few seconds

Hello, I can't use Quest Link anymore since today. There wasn't any change on my PC or VR environment.This issue applies to Air Link and Quest Link with official cable. Here is what happens:1) I launch Quest Link2) 3 dots appear with black screen3) A...

Loki_FR by Level 3
  • 329 Views
  • 2 replies
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