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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Quest Pro stuck in USB Flash Mode
After the update, my qPro constantly switches to this mode USB Flash Mode. And any press still leads to this menu. The computer does not see the helmet through the cable. Nothing happens, the device charging indicator is always red, even when it is o...
can't use Quest Link and AirLink to connect to the PC anymore
I made sure that AirLink and Quest Link were working fine before, but now I'm facing the following issues:When trying to connect using Quest Link via cable, the Quest PC page keeps spinning while searching for my Quest 3, and after a long wait, it sh...
Quest 2 not casting to PC browser anymore even though it did before
When I try to cast my Quest 2 to my PC browser, my Quest shows that it started casting, so I look on my PC, and it takes a bit to do anything. What does happen after a while, is that is just gives me an error where the actual screen being casted goes...
My facebook account was hacked
Hello everyone. My facebook acoount was hacked, i tryed all methodes they proposed me, none worked, I'm desperate, I don't know what else I can do, how can a hacker be better than those from the meta? I need to recover my account. What can i do? plea...
Quest 3 left controller's trigger stopped working, warranty communications ignored
I had only had my brand new Quest 3 for a few weeks and the left controller's trigger stopped working. That was a couple of months ago. I turned to Meta Support and at first got a helpful email but after the problem wasn't fixed now they're ignoring ...
Headset Button
There's a small button on the front, near the USB port. What's it for?
Subject: Request for Review and Reinstatement of My Instagram Account (@atlasdaatlas)
Subject:** Urgent Appeal Against the Unjust and Baseless Account Termination on Instagram **Body:** Dear Meta Team, On October 21, 2024, my Instagram account with the username "atlasdaatlas" was permanently terminated on baseless allegations of money...
Metro Awakening Crossbuy
I have preordered metro awakening for quest 3. it says cross buy with rift store. Where is the rift store? is it the meta quest link app on pc? can i use my quest3 as a stand alone headset with the rift store to play the game with my pc horsepower?
cannot log-in to my facebook and meta 2 factor
cannot log in facebook or meta account since it requests 2-factor validation.in my phone, there is no generated code that I can enter for validation.there is no other way to do it too. how to connect with my account?
Resolved! Quest 2 turns on then immediately turns off
Hi, whenever I turn on my oculus Quest 2, it shows the blue mega quest logo for a few milliseconds, then shows a gray screen, then finally turns off. This happens in the span of about 4 seconds. It just does the same thing weather you hold the power ...
Reseller benefits Question
Hey there first post,I have a business which uses a vr headset as part of the package and I would like to ask:-Do Meta offer some type of reseller benefits on the sale per unit?- Who to contact about this & how?Thanks
Problem with mobile app.
so lately ive been having some problems with the meta app on my phone i have not been able to send messages. I also cant receive messages either. But i can message people perfectly fine on my Oculus so i think its just a problem with the mobile app. ...
Login Issues Facebook account
**Dear Facebook Support Team,** I am reaching out to request your assistance in regaining access to my Facebook account. Unfortunately, I lost access to my account approximately five months ago, and despite numerous attempts, I have been unable to re...
Can't Log Into Meta Horizon Mobile App
I really need help. My Meta Horizon mobile app was previously set up for two-factor authentication. I wanted to cancel, but I never received the verification code for my mobile phone number. Now I have changed to a new mobile phone and have the same ...
Resolved! Chat disable when trying to stream to youtube using built in camera function
I'm trying to use the Built-in camera stream to Youtube and see live chat function. It was working for the first few streams but now it says chat is disabled and won't let me view the chat at all on the quest. What is weird is I can still view and in...
Cannot update Blade and Sorcery Nomad to Crystal hunt.
1.0 or crystal hunt recently released on nomad and I tried uninstalling, reinstalling, all the way up unto factory resetting my headset. Checked the settings and various menus for update buttons but nothing was available to click. I couldnt update it...
Batman: Arkham Shadow and Quest+
I just bought a new Quest 3S yesterday. However, I cannot redeem the game or Quest+, as it is not showing up in my notifications, nor letting me redeem at store page.
Ripristina le informazioni di fabbrica del display
Hi everyone, I reset the headset. I'm stuck on the first screen where it asks me to remove the tabs from the controllers. I can pair one, but unfortunately I've tried everything, but it's not possible. I read that it would be possible to bypass the f...
Cant play games
Hi I need help I can't even load my games up on my quest 2 I click the game ( any game) and it starts to load then goes straight back to the lobby ??? Any ideas what I can do I've done a hard reboot and nothing i don't want to have to reset it as I'v...
I accidentally changed my oculus username
My oculus user name it’s currently ball sack and I need to change it because it’s about to get me banned from a game I play all the time and it’s currently on the 6 month cooldown I need to able to be change it early so I won’t get banned from games
It won’t let me sign into my account
Used my Facebook account to sign in and now my I can’t sign into my old account with my games and I only have the account on my headset but not on the app and I’m trying to play the new crystal hunt that blade and sorcery added
Content Creator help. "Newbie"
Signed up for the creator program and was approved. I enrolled and followed all prompts given in the email. After filling it out, I do see in green that I am enrolled. I know I need to submit my payout information and a W-9. When enrolling, but it ne...
Need Help with 2MFA not sending code to my Google FI phone?
I am unable to login to my Quest 3 VR Meta account. I get to the point of it sending my 2MFA code, but it never is received. I did switch phones to a google pixel and Google FI. Since it is set up as 2MFA I cannot turn that off, Cannot Login. I can l...
A stranger "filter" after v59
Hello guys! After the update I start to see a "grain" on my quest 3. From the start to the menu and in a pcvr I see a pixellation over all display.It's not simple to describe but I mean when I look the initial logo or any transluced surface I can't s...
My instagram is hacked using Malicious Meta Account
Hello,My Instagram has been hacked multiple times since yesterday.I managed to log back in, but I discovered that the hacker has made my Meta account their primary account and synchronized it with their email address, which is not mine at all. I trie...
Unable to log in into my meta account
Hello. I'm using my son's account because I can't log in with mine I have been trying to access my meta account but I have encountered errors. It started like a week ago when I installed meta quest link on my new laptop, I tried to long into my meta ...
Status of the Meta Quest Link app Meta Quest Link service not available
I have a new computer. I have installed the Meta Quest Link app on this computer in a second administrator account. When I start it, it says “Status of the Meta Quest Link app Meta Quest Link service not available”. The app works in the computer's de...
Payments Disabled due to unusual activity. Oculus Support can't help.
I'm getting this error:"We've notice unusual payment activity on your account and for your security, payments have been disabled. Please contact support for assistance."I opened a ticket stating the error I was receiving and that I would like to unlo...
My headset won’t let me play
my little brother played on my oculus and accidentally put his birthday which caused my oculus to think I was younger than I said I was. They asked for ID which I gave them a picture of my ID proving my age. Now that my screen isn’t black anymore, n...
Arizona Sunshine 2 Not Loading
So, I got Arizona Sunshine 2 for my Meta Quest 3, and it played fine for a while. But for about the past week now, whenever I try to load in to the game, it opens, but all I see is black, No loading screen no matter how long I wait.I haven’t tried un...
