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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

gekaufte Programme

was soll der scheiß ich kann auf meine gekaufte Spiele nicht mehr zugreifen seit Meta Bull**bleep**

I cant find my login the same as my profile

So I have a meta Profile in my quest.But when trying to login with what I think it is in the Oculus quest app, its not the same profile.I dont know if I used a facebook account to log in or not, but when I try both of the two facebook accounts it cou...

Horizon World not available UK

I have the very first 64gb Quest 2 bought it pre order in 2020 Oct, Its Aug 2022. In the stores horizon world is still not available. My 2 friends has the 128gb quest 2s. Horizon world are available on their quests. We checked our update. Im on the l...

Forgot my pin

Have tried an crazy amount of time to get a reset email, but haven’t received one. Checked all of my boxes. My email is correct. Had to set up a false Facebook account to use my meta quest 2. This is really frustrating.

drock46 by Level 2
  • 1 replies
  • 0 kudos

Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

left controller

anyone have issues with the index finger button on the left controller, or have fixed this issue. Mine is not responding Thanks

Cannot use occulus since update

Trying to connect my headset and this error message appears.“ Software update required - To access your Meta account and avoid a factory reset, update your device with the latest software. Make sure that it's plugged in to a power source and connecte...

Resolved! Can’t use mixed reality camera on iPhone since v37

I have an iPhone 13 pro max and the option to use the mixed reality camera just vanished, I’m using iOS 15.3.1, quest 2 v37, oculus app 150.0 but as you can see there’s no option anymore on the right corner of the screenshot, I’m already contacted th...

juant800 by Level 3
  • 13 replies
  • 1 kudos

Oculus Link freezing when launching game

When I try to launch any game the headset freezes. The software will launch on PC and operates normally.I have checked drivers, graphics card, USB settings and tested my cable in the app.I have been using Link in the same setup for past 10 months wit...

Resolved! Multiple Quest 2

I am a middle school teacher with 8 different sets of Oculus Quest 2 to use in my classroom. I do not have the " Business" set up, just 8 independent headsets, donated to my class. I obviously cannot afford to buy apps for each set independently but ...

Compsci1 by Level 2
  • 15 replies
  • 0 kudos

Oculus 2 Software update required stuck

Here my problem, We had to factory reset our device, the problem is; it’s on the screen where the two controllers need paired. Before they paired fine, now it’s not pairing the left joystick. Then we tried to pair the oculus to the mobile app bc we c...



Why am I not receiving emails? I have subscribed probably about 4 or 5 times and still nothing. My friend receives a discount email about 1 a month or every other month and in over 1 year I have not received any. I don't get any though. Not even anyt...

SmGosse by Level 3
  • 3 replies
  • 0 kudos

Resolved! Can I buy a game while canceling a refund

I just bought onward, and I just sent a refund appeal, I regret doing that and I’m wondering if I can buy onward again and still get the refund. Basically I will have lost 25 dollars for about 3 days but will I still get the refund even though I tech...

Uninitiated game invites to friends

My followers/friends on Oculus/Meta are receiving game invites from me that were never initiated by me. They keep messaging me daily that a notification is coming up while they are playing a game, inviting them to join me in a game we play together (...

Quest 2 Latency - 50ms-70ms+ Oculus Link

Quest Link Running at 50-60+ MS Latency After dealing with this for what feels like centuries, talking with customer service for a full hour (their solution was to FACTORY RESET MY HEADSET), and watching COUNTLESS latency guides on YouTube, I think i...

Kwilv3r by Level 2
  • 1 replies
  • 0 kudos

Any chance of solving the dreaded error 4107 ??

On gear vr, the prime vr app works okay for a short period then opening movies is prevented by continuous 'page cannot be loaded....connection error....error 4107' type messages.Sometimes just hitting retry a few times is enough. But mostly, after nu...

Getting apps back after Reseting Quest 2

Community or Support TeamUnfortunately I had to Reset my Quest 2 and all of the Apps purchased can no longer be found. I don’t want to repurchase them and need to get them restored back to my Quest 2. Any assistance would be greatly appreciated on ho...

Unable to update oculus quest 2 headset

I've not used my oculus in a while and have made sure that it hasn't been damaged at all. When coming back to my quest 2 nothing was loading which lead me to realise that it wasn't up to date. When going to the settings it says that my quest 2 is up ...

Oculus age won’t update

I updated my Facebook age, I’m 17 then I fat fingered and made my age 13 now I updated my age on Facebook but still can’t play games from 15+ like BONELAB. I got my actual parent to make a parent account since I couldn’t play more games I wanted to, ...

Pc connection

before meta took over I used to be able to connect to my pc via USB lead and transfer videos over to watch on my oculus 1. Now the ALLOW box does not pop up. I have done everything to sign in to meta. Do they only support oculus 2 now?


@MetaQuestSupport  I have a Quest 2 headset that can't pair to the Meta Quest mobile app due to this stupid 'Software update required' issue. Meta say that they are working hard to find a solution to this issue and they're very sorry for the inconven...

Tanni32 by Level 4
  • 2 replies
  • 4 kudos

Lack of Quest 2 Controllers

Why are there no Quest 2 Controllers available? This was and is a problem with the original Quest as well. If I cannot purchase a backup pair of controllers and if a controller breaks the Quest becomes useless! Why doesn’t Meta allow for and encourag...