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Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 18685 Views
  • 81 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Star Trek Bridge Crew & Ubisoft account linking Oculus Quest

HelloMe and my friend have just purchased a quest each, downloaded and installed Star Trek Bridge Crew.When trying to link into ubisoft we are both getting "unsupported post Request"He has not had this game before but i have on PSVR (still do) and i ...

Gift card not redeeming

Well this problem has been for months since i got my gift card on Christmas I've been trying to redeem the gift card every month and it says invalid and I'm tires i just got tired and quit playing whit my oculus bc i was soo mad and its a 50 dollar g...

Quest 2 not linking through usb c port

Okay so I've been trying to connect my headset through a USB type c port on my motherboard for a while now, but it doesn't seem to want to connect, I've tried everything, enabling developer mode, reinstalling drivers, and changing power settings for ...

Diceey by Honored Guest
  • 330 Views
  • 8 replies
  • 0 kudos

Resolved! UI does not load after creating a child account

We went through the process of creating a child account and adding it to the VR but when we switch to the profile the UI does not load up and the controllers no longer do anything. The only way to recover from this is to press the power button and cl...

Quest 3 stutter when playing video

I got a Quest 3 since a week ago and I've noticed an issue that I never had on Quest 2 or even on my old Oculus GO. When playing vr videos, 4k, 5k, 8k etc, from time to time, the video just stutters for 1 second. I'm using DeoVR and another player ca...

Assistance Needed for Meta Quest Pro Support Ticket

I am trying to get Meta support through support@store.metamail.com, but I feel like I am getting stuck in a loop. My Meta Quest Pro doesn't start up at all anymore after a period of inactivity. I created a ticket under the subject "battery issues" as...

Oculus rift lags

Hello, I recently bought an Oculus Rift and faced such a problem that during the game my game lags every second and statistics increase with every second of the application Frame drops were avoided as much as 15,000 Compositor Frame drop dropped to 7...

Can't reinstall Quest + game after uninstalling

My new quest 3 got a free quest + membership experience for 6 months. There are 2 games given away every month. There is a game named < floor plan 2 >. After I deleted it, I couldn't install it again because the store showed a charge.

Can´t Play Beat Saber, Controller don´t work

Hey, i have a Problem with Beat Saber. Yesterday i bough the Oculus Rift. i can play every VR-Game in the Meta app, but in Beat Saber, my controller can not click on continue. The Laser is not in my Hand, he lays on the floor and makes nothing :cCan ...

Pr0sky by Honored Guest
  • 380 Views
  • 11 replies
  • 0 kudos

Ib Cricket not downloading after purchase

I have purchased IB Cricket from my Meta Quest mobile app Yesterday but it is not getting downloaded in my Quest. When I go in Quest's store and search for IB Cricket, it shows 'purchased', also shows 'Details' button but download or launch button do...

Zeevi94 by Honored Guest
  • 156 Views
  • 1 replies
  • 0 kudos

Meta quest link cable not working

After 10 months of seated use my meta quest link cable stopped working. Is there a warranty for this, and if so where do I go for support. Contact support has no option for quest link cable as far as I can tell.

rjwalter by Honored Guest
  • 262 Views
  • 5 replies
  • 0 kudos

Beat Saber stuck at language selection screen.

I am at my wits end with this. I always seem to end up with the faulty products SMH. Purchased Beat Saber on MQ2. Stuck at language selection screen. Won't register that im clicking. Have seen others with the same issue on various forums and the issu...

Rift S Dreaded Three dots and can't detect sensors

Hi All, Pulled the Rift S on to my head yesterday and got the never ending three dots. I have had this onece before so unplugged and plugged back in and Meta Quest Link now says it can't detect the sensors. I have tried all kinds of combinations of d...

Kahlbond by Honored Guest
  • 193 Views
  • 4 replies
  • 0 kudos

Child Account needs developer mode to access Beat Saber

I just bought Beat Saber and I am trying to let my child account access it. I approved it but when I try and access it through the child account it says that I need developer mode. My Oculus Quest 2 does not give me the option to turn on developer mo...

Resolved! Quest 2 will not Turn-Off

My Quest 2 will no longer Turns Off completely on Power Off. It occurred in the last two System Device Updates in versions 56.0.0.171.656 & 57.0.0.261.669. The headset now cycles after Power Off in a power off --> power on --> Meta logo --> battery l...

Mak-man by Honored Guest
  • 1368 Views
  • 7 replies
  • 0 kudos

Shipping Labels

Crazy idea… but some of us have limited time, so why is it so hard to send the shipping label with the shipping instructions? I mean it was already extremely difficult to find/navigate to an actual customer support representative. Now I have to wait ...

Resolved! Solid red light after charging for 12 hours

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

Allybugs by Honored Guest
  • 59247 Views
  • 52 replies
  • 4 kudos

Resolved! How do I remove a device from the mobile app?

I would like to forget my quest 2 off my meta app, but when I go to devices and click my quest 2, the settings button is grayed out and I can't forget the device. Everything I try doesn't work Help me

How Do I Get Meta Support To Communicate With Me?

I bought a Quest 3 headset the first week of April and two months later, it started having issues when it was put under any kind of stress. When playing in standalone mode, it would randomly stop tracking my controllers and the screen would go black....

Resolved! 2 borders in one room Quest 3 ?

I have a problem, in the left part of the big room I have a custom border space 3x3 meters for playing and moving and in the right part of the room I have a chair where I sit and I want a stationary border , but that's according to what I found , say...

Consistent controller issues

Like a lot of others, my controllers wont act right. I've followed all the tips...several times, I might add...The left one is the worst. IF I get them to work right, it lasts...2 minutes maybe? Before reverting. I don't want to factory reset or buy ...

Krys1978 by Honored Guest
  • 330 Views
  • 8 replies
  • 0 kudos

Resolved! Can't change birthdate on son's account

I typo'd and put the wrong birthdate for my son's account and now he is a "child" account. I need to change it to be correctly as teen, but the site will not let me change it. Also, when I try to contact support (as it gives me a link to) it errors a...

Change the birthday on a managed account?

I've researched this high and low, but none of the Meta provided solutions work. I set up a new Oculus account for my son, and I accidentally put the wrong birthday in when I set it up (I accidentally used his younger sibling's birthday because I'm a...

Headset needs a software update - No update available

After i factory reset my quest and had to fix it with the developer hub app I was not able to use certain games or use the social app on my quest 2 because it says my quest needs a software update and it says its already up to date and i have tried e...

yakk.ckk by Honored Guest
  • 465 Views
  • 12 replies
  • 0 kudos

No Game Access after parental approval

My child purchased a game called Cave Digger which I approved purchase of and approved use of, but when my child accesses the game on his Meta Quest 2, the only thing he can do is ask for approval to use the app. When i follow the link on the request...

Libby1828 by Honored Guest
  • 135 Views
  • 1 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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