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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Party calls echoes

I am on a the quest pro. When my friends start a party with me, my voice and their echos. It no longer shows as if we are in a party (like the symbol over the username) and it only echoes if I am nearby them. If I leave the party call and they don’t ...

Aye.Que by Member
  • 128 Views
  • 0 replies
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games not loading

polar dread on quest three gets to the dots turns black then sends me back home please help

Loathan by Honored Guest
  • 457 Views
  • 3 replies
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Saved Data Gone

I got my Meta Quest 2 Christmas of 2021. I have had it for about a year and 3 months. The first game I got was Resident Evil 4. I beat the game multiple times, and completed most of the bonus missions and other unlockables as well. About 2 weeks ago,...

VR Screen Won’t Come On

Hello! So, I’m having issues. My VR won’t pop up. I can turn it on, type in my password, but that’s it. I just see my surroundings. I can’t even access apps. I’m currently owning a Meta Quest 3, but for some reason it’s not working right. I can’t acc...

Resolved! Alternative to smartphone for setup of Oculus Quest 2 device?

I've ordered an "Oculus Quest 2" for my boys' upcoming birthday but I'm seeing a smartphone is required to do initial setup for this device. No one in my household has a smartphone, so I'm needing to know if the initial setup can be done via a PC or ...

SHAEGGY by Honored Guest
  • 16973 Views
  • 27 replies
  • 6 kudos

Oculus quest 3 controller wont connect.

My left controller on my quest 3 will not connect no mater what i do. I've tried cleaning it, putting batteries in it. Updating each controller. Factory wiping the headset. Everything. But nothing changed. I don't get why its doing this. it was worki...

Cqmel by Honored Guest
  • 380 Views
  • 5 replies
  • 0 kudos

Remote desktop not working with windows 10 pc

My quest 3s won't work with remote desktop. Whenever I try to connect from the headset, the app on the PC crashes. I've made sure my computer is compatible. Specs: Ryzen 7 1700, RX 550, 16gb ram.

Biscu1tt by Honored Guest
  • 197 Views
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Resolved! Can't login to Meta Quest/Oculus Mobile App

Recently tried to link a new controller to my Quest 2. Oculus on phone (which has been updated to 'Meta Quest' refuses to login. I can loginto the Meta Quest site on the laptop - just not the app. I've reinstalled the app and changed passwords but no...

gsternbe by Explorer
  • 45201 Views
  • 46 replies
  • 19 kudos

Magic Mouse Scrolling on Q3

I've paired a magic mouse to my Quest 3 and for some reason I'm not able to scroll using my finger. I'm having to click on a webpage and use my cursor to move the webpage since I'm unable to scroll. In settings>devices I can see that it has an option...

How to recover videos?

SOMEONE STOLE MY PHONE SO I GOT ANOTHER PHONE DOWNLOADED META VIEW THAT I USE WITH MY RAY-BAN STORIES. BUT WHEN I DOWNLOAD THE APP AND SIGN BACK INTO MY ACCOUNT ALL MY VIDEOS THAT I HAD WERE GONE HOW CAN I RECOVER THEM???

OCULUS RIFT S NOT INSTALLING, STUCK ON 3 DOTS AND NOT BOOTING

Hi, I am plugging my Rift S Oculus in after about 2-3 years in a new PC, when first installing it let me set it up, all went fine, then as I was launching the game in the headset to set up the flooring area etc, I was given 3 dots for a very long tim...

itsBradds by Honored Guest
  • 143 Views
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Instagram appeal 13 years bug eror

Mein Instagram-Konto mit dem Namen „tuba vrss“ wurde mit der Begründung geschlossen, dass ich insgesamt unter 13 Jahre alt sei, aber ich bin eine Person über 15 Jahre alt und mein Konto wurde aufgrund eines Fehlers bei der Identitätsprüfung zu Unrech...

Password reset API error

I'm Trying to delete my meta account. For some reason the password that i used to delete both instagram and facebook, doesnt work.When I go to reset password, I get this API error message after entering my email address.ALSO, why is there no way to j...

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OhKaspian by Honored Guest
  • 223 Views
  • 0 replies
  • 2 kudos

Controller isn’t working

My Quest 2 right controller won't turn on either. No lights or anything. New battery does not help.My left controller is ok. Also tried swiching the batteries. Left still working.i have never dropped the controller and there is no damage. It just sto...

My add profile screen is completely blank

I’ve been having a problem where when I go to add a profile to my quest 2 the profile tab in settings is completely blank is just a empty tab and Ive turned it off and on again and it’s still not working also it takes very long for my feed and store ...

Facebook hacked and suspended

Has anyone had any success after being hacked and having their account linked to an instergram account and then banned? Has anyone managed to get out of the loop of death we’re FB directs you the IG account to appeal but you don’t have access. Then t...

Jay84 by Honored Guest
  • 221 Views
  • 0 replies
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Debit cards declined

I have tried 3 different debit cards and all I get is "card declined"This has been going on for almost a week and keep getting emails telling me to try this try thatI have spent over $700 on a Meta Quest 3 and cannot even start a subscription, all I ...

sknoxx12 by Honored Guest
  • 144 Views
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Bring the Power Back (to my Quest 2)

I’ve a Quest 2 that will only charge with a wall brick designed for a phone. Obviously, this means that it charges very, very slowly. Moreover, I am unable to charge the device while it is in use. I have tried multiple chargers, everything from a Chr...

j3RT by Honored Guest
  • 124 Views
  • 0 replies
  • 0 kudos

Quest Refarrel

Hi, my quest 3 arrived 3 days ago but even tho its been only 3 days it doessnt let me use an referral code thats pretty unfair as people need to get familiar first before beeing able to know that theres an referral system and that you get store credi...

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Tluxxa by Honored Guest
  • 115 Views
  • 0 replies
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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