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Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest Pro PCVR Issues

I've had a Quest Pro for the last 6+ months and have tried multiple Link Cables and have two re-occurring issues I am wondering how to track down the causes of?First and most annoying, is when using a Link Cable with PCVR to play DCS sometimes the co...

sevn10 by Honored Guest
  • 3 replies
  • 0 kudos

Connected but cannot provide internet

I purchased Meta Quest 3 almost two months ago and still cannot use it. I have factory reset atleast 6 times. The Store and News feed won't load. I have reset my network settings. Speed test says I am getting 330 Mgps. Can Anyone Help Me!?

Quest 3 Low humming sound after playing a game for long

After I finished playing rumble for a good amount of time, I exited the app and the sound from rumble stopped but I hear a low humming sound. The humming sound went up and down with the audio buttons so it’s not a fan. Restarting it made it go away. ...

Can't install Meta Quest Remote Desktop on macOS M1

I can't install the Quest Remote Desktop on my macOS. Tried restarting, turning of BitDefender, but nothing seems to help and I keep ending up with the install failed screen. Here are the install logs: Hardware: MacBookPro18,2 @ 2.40 GHz (x 10), 6553...

voidan by Honored Guest
  • 2 replies
  • 0 kudos

Referral codes

If I send my referral code from a game to one of my friends and they send it to someone that I don't have added do I still get the 5 dollars

Zuul5. by Honored Guest
  • 5 replies
  • 0 kudos

Epic Roller Coasters: share in-app purchases

I bought the add-on Premium for Epic Roller Coasters as Owner.My son sees the notice in the game overview, that the add-on is shared. But if you start the game, it isnt shared. You have to rebuy the add-on.Is this a fault?

Resolved! no referral credit

@MetaQuestSupport it has almost been a week sents my cousin has activated his headset we have not received are referral credit please help

kalebrine by Honored Guest
  • 8 replies
  • 0 kudos

Referral credits not received. Support will not communicate.

I've been trying since Dec. 19 to get the credits from a referral from a friend. Neither of us have received them. I PMed with @MetaQuestSupport and after numerous messages, sending requested information (twice), and waiting an allotted amount of tim...

TonyBee81 by Honored Guest
  • 4 replies
  • 0 kudos

Unable to install Assassins creed

Hi,i have purchased Assassins creed and tried to install for the the last few days but every time I get back to my dashboard the game displays as « not installed » the Install starts until it suddenly stop but I don’t get any error messages or notifi...


I purchased wander in my Mobil app and there is a button that says install on meta quest 2 and I click it and it does nothing and stays blue

Resolved! Oculus App Status: Can't Reach Oculus Service

Trying to set up two new machines and neither one of them will run the Oculus App. They run for a while showing "checking the status of your oculus app" then come back with an error "Can't Reach Oculus Service." Then it wants me to try Repair and the...

Quest 3 right hand lost tracking

Hello, I've got my quest 3 2 months ago, and it worked fine mostly.But recently when I'm playing games my right controller will sometime slipping away even if I was just playing Demeo, and in the end the controller will totally lost tracking, I can o...

Hector824 by Honored Guest
  • 2 replies
  • 0 kudos

Impossible to install Asgard's Wrath

Hello, I would like some help regarding the installation of Asgard's Wrath. This game was free with the oculus quest 2 and I tried several time to download and install it. Each time it fails with the same message: Sorry, we couldn't install Asgard's ...


I have logged onto VRFIT and my spin bike will not connect to my cadence. It will allow me to stand and use the hover board, but I cannot connect my bike to VRFIT and wondered if anyone else had the same problem. Really want to start riding again.

Meta quest 2 requesting a passcode

Our Meta quest 2 is asking for a Passcode. Never seen this before and we’ve never created a passcode. Kids had just played the day before without issue. I can’t find any solutions online. Really don’t want to do a factory reset. Thanks

Broken cable clip

I was messing around with my quest 2 and snapped off the little clip that holds the ribbon cable in place. The cable in question is for a proximity sensor, and without it the headset will not get past the boot screen.

New to VR - Questions

Hello guys,I've been reading a few threads and information about VR and I'm getting a Quest 3. My first question relies on the connection. I have 2.4ghz as well as 5Ghz frequency in my home and my desktop Ethernet is obviously connected to 5Ghz (802....

fatanraja by Honored Guest
  • 4 replies
  • 0 kudos

Bluetooth Connection Problem with Gaim Controller

Hello, I have an occulus Quest 2 and the Hunter Game from Gaim with an Controller for the rifle. For a Long time the system works, but know i have the Problem, that the Trigger (Controller from Gaim) dosen't connect with Bluetooth. I can find it with...

Hand Prefabs are attached to Controllers

I started experimenting with unity to grab and interact with objects. I am using Oculus Integration and available Oculus prefabs "OVRControllerPrefab" for quest 2 controllers and "OVRCustomHandPrefab" for hand tracking. The hand tracking works great ...

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Passcode and headset reset

Hi, I also cant remember my password as I've never had to use it before.I have quite a few downloads that took a LONG time to download. So Id rather avoid resetting the headset if at all possible. Please provide an alternate option to unlock my heads...

Nothing loads on Oculus

I just bought Vacation Simulator and I haven't used my Quest 2 in a few months. I opened my Quest to find nothing loading, my games have the default icon, and even my profile menu won't load. Please help.

Quest 3, dead as a brick

Looks like I'm having to return my second Quest 3 anybody else having problems like this? Has anyone had the tracking stop (first one) or become just like a brick: won't power "on", won't charge, & no LEDs? Why does it take so long for support to get...

Stint by Honored Guest
  • 2 replies
  • 0 kudos

Unable to link child's meta account

When I'm prompted to add my child's meta account to link to my primary account, I'm unable to add their user name or password because their account already exists. If I can't link the account my meta account will be blocked. Then I will have no acces...

FEJ1000 by Explorer
  • 1 replies
  • 0 kudos

Payment error

I am trying to add a visa card onto the payment screen but it keeps popping up unable to add card at this time. I have been trying for the last couple of days and also different cards and same thing keeps popping up. It let me add a gift card. I am w...

Using the Oculus quest, two for research

I want to use my Oculus Quest 2 headset to conduct tracking research. I have prepared some VR videos of people being interviewed. I want to do an eye-tracking study to see how users wearing headsets gather visual information when listening to someone...

zindauk by Honored Guest
  • 3 replies
  • 0 kudos

Quest 2 Black Screen after Meta logo

I'm writing a new thread in this forum today because I've had a big problem with my headset for around 2 weeks. Every time I turn my headset on, it loads in correctly it shows the meta logo and I hear the boot sound. But it doesn't show anything othe...

i-Saw-1 by Explorer
  • 0 replies
  • 2 kudos
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