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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Adding files to 2nd account

I need help trying to add files to the secondary account via Andriod File Transfer. I know you are not supposed to be able to do this, but I did. I don't know if I got lucky or what, but I was able to add some files to the second account and they can...

Unable to log in using email address

Hi, set up a new Meta Quest account using the Meta Quest app on my iphone, and have logged in to that account online via chrome using same user name and password. Even managed to pair with my Meta Quest 2 headset. Now can't log in to app on iphone, i...

oculus randomly stops showing up as a file on my pc

i plugged in my oculus to my pc to download a bonelab mod. I remember clearly pressing allow access to data on my oculus, but after downloading one mod it randomly stops showing up on my pc as a file. I tried everything I could think of. when I look ...

Quest link issues with Razer Blade 14

I have spent almost the entire day trying to figure out why my Meta Quest 2 is saying all systems go for the Quest link, but I get the 3 loading dots and nothing every single time. I have to press the oculus button to back out, try restarting from bo...

Oculus quest 2(link cable) freezing when running steam vr

Recently I've been having a problem with steam where when i open any steam vr game, it will just lag me and my pc out to no end, and ultimately having to restart every time, which is a shame because I haven't gotten to experience zenith. For a little...

Can a Horizon World have Custom Images (posters)? and:

I want to make a world that is all about my upcoming app, a place where I can organize my updates, have a 'progress wall' of text, arrows and images,. have people able to view suggestions, read text, even see video? Like Artstation for VR... THANK YO...

Woody3D by Level 4
  • 1 replies
  • 0 kudos

chat tab is gone

I received an update for the Oculus PC app this morning. Now when playing with a linked Quest I no longer have chats in my social tab - my Rift S is broken, so I don't know if it would be the same when I would use a Rift.The PC app is v41, Quest v40 ...

Choleni by Level 7
  • 4 replies
  • 0 kudos

fresnel lens polishing/replacement

i let my niece use my Quest 2 a few days ago and by accident she hit the lenses with her eye glasses and has left 2 small scratches on the left lens. is there a way i can either polish out the scratches or have the left hand lens replaced?

How/when can I use the private workplace feature of Workrooms?

In the last Meta connect they talked about this private workspace feature inside Horizon workrooms. They also said it would launch that day. Unfortunately there isn’t much about this feature to find info about. I am really looking forward towards thi...

Cheizer by Level 3
  • 0 replies
  • 0 kudos

Les Mills Body Combat on Meta Quest 1?

Hello Guys,does anyone has ever tried this game on Meta Quest 1. Because when I try to buy it on store, it says that this game seems not to work on Quest 1. But when I look on the webstie of the game seems that it should work on both.Thanks for helpi...

Emirozz by Level 2
  • 1 replies
  • 0 kudos

Can't Enable Developer Mode

I have a new Quest and am attempting to enable Developer mode. I have followed the guide lines published to setup a new organization - unfortunately when I toggle the developer mode which launched the Create Organization requirement in a web page. Af...

Noti0N by Level 3
  • 116 replies
  • 7 kudos

My old account was deleted

Hello,I am writing on my son’s behalf. It seems his account was deleted. I do not know what he needed to do to retain it, but first can the “stuff/progress” be recovered? And how can this be avoided again? Thank you. Again anything I can do to make y...

Quest 2 - Recording Video Corrupted

Hi, I have recorded several really important videos before which relate to my study. Today, I try to move them to my computer and find out they are all corrupted, the size becomes extremely small and the video can no longer be played.I then put them ...

Dreadful refurbished units!!

I had a fully functioning Oculus Quest 2 in mint condition that I primarily used for my flight simulator. After a software update it just couldn't run the sim smoothly so I contacted Oculus who insisted that I return my headset to them and they would...

Resolved! Can't download Horizon Worlds

Hello, does anybody know why i cant download horizon worlds? because when i go to the store i cant download it. i live in the netherlands maybe thats the reason

Kaya1998 by Level 2
  • 19 replies
  • 1 kudos

5 digit code - black screen issue

Is there a way to recover the oculus 5 digit pairing code without see it on screen? My quest is stuck with black screen issue and nothing that i did solve it (factory reset, hard reboot, everything). I reinstall the mobile App and wipe data because I...


会社でOculusLinkをインストールする際、認証先やインストール先を申請し承認しないといけません。"Oculus Go サーバーに接続できませんでした"のメッセージが表示される - メタコミュニティフォーラム - 725171 (このページを見て申請先を確認したが,、* はどんな目的で接続が必要ですか?

AI_yubu by Level 2
  • 0 replies
  • 0 kudos

Party problems

It will not let me exit a party chat and if I try join a Freinds party it says error couldn’t leave party ?

ErenXxX by Level 2
  • 2 replies
  • 0 kudos

Oculus Link Not Working

If I could get some help...My Oculus link stopped working, I did nothing, every time I try to connect with the link cable I see all of a sudden my laptop is missing resources. I try to connect, the headset screen goes black and then back to the heads...

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Can’t Pair

I just bought a used Oculus Quest 2, and when I turn it on there is no menu option. When I try and pair the headset it tells me it needs a system update. I tried factory resetting it and the same thing happens. would love some advice

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Link Crashes

This happens on both airlink and wired Link. It shows my PC and it meets requirements. I click to connect and I see the 3 loading dots and it brings me right back to the Main VR menu. While in Airlink it acts like my connection was lost and it instan...

controle air link with mouse

Hello,My problem is that when i start air link i don't have the mouse and keyboard controle anymoreand i need to start configuring a game with my mouse before playing it with the controllersany one has a solution to controle an oculus game from compu...

Geographic Location Lost

Since updating to Meta from Oculus, now, when I Sign in to Beat Saber, I have to choose my location (North & South America) every time. I've been playing for a year and a half and when it was still Oculus, it remembered my location. Is there a way to...

Playing with friends

Hi, if my mate buys one of these too, how many games are there we could play together over Wi-Fi from our own houses?

Unable to buy games - Purchase failed error 1353048

Hello, I am from Portugal and added a MasterCard payment method to my account. I tried to buy the "Bonelab" game however it gives me the following error: I tried multiple cards with no success, on the online store (through a computer).I also tried mu...