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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 76 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta is associated with an email address I can't access

I haven't used my oculus in several months. I recall sometime not too long ago being prompted to create a meta account. I was not paying attention at the time, and the new account apparently used a very old email address that was previously associate...

Lost 2FA

I created my account a a year back and since then I changed phone so I can't connect anymore. It wasn't a problem before because i was still connected to my oculus but now I got disconnected so I can't play my games anymore.Please help

Headset is already linked to a meta account

I've Paired my oculus with no problem but after 3 hours the headset unpaired its self from the meta app so like any other person I re-paired it but instead it said headset is already linked to a meta account I've tried factory resetting my quest it w...

Resolved! Casting 3 headsets in the same time

Hello everyone,I would like to know one thing before buying 3 Headsets. If I have 3 Quest 3 headsets with the same administrator account on each headset, is it possible to cast the 3 headsets simultaneously on 3 different mobile devices if the 3 mobi...

Friends headset has lines appearing

My friends headset has lines appearing on it, they seem to be different colors, restarting does nothing, they are growing in numbers, started out with 4 and there is 14 now, any suggestions? Is his headset permanently damaged?

Resolved! Touch Controller Killing Life of Battery in a DAY!!

Ok my right hand Touch Controller suddenly started draining the full life out of brand new AA Alkaline batteries in less than 24 hours. Package of Batteries recently purchased and still a long way from reaching shelf life. Have replaced with Energize...

Resolved! Oculus Rift S has gone green

Hello, I have just restarting playing VR after about a month break and now everything is green in color. I have updated my drivers, reseat the rift S, and reseat the display cable connected to the headset. I don't know what else to try. Thanks in adv...

Remove Two Factor

Im using several Quest devices that I switch from often. I sometimes to screen cast from the mobile app and will log in and out off account to switch to the device I'm using, When switching accounts on mobile, it always requests two-factor. id like t...

Add-In Purchase Not Showing

I bought Walkabout Mini Golf: Alfheim - Land of the Elves for Walkabout Golf.I received the receipt in my email but I can't find it in my purchase history nor is it showing IN the app itself.Please advise!

My account

I haven't used my Oculus in awhile. Now it won't let me logg in or play any of my games. It keep showing me this code I need to logg into my Facebook email and I don't know where that's at. I go to the web site and it's asking for a work email and I ...

Quest Link stuck on 3 dots then it closes

when i start quest link it is stuck on 3 dots then it closes after 1-8 seconds when i tried going with airlink it worked normally but when i try with quest link it doesnt work at all i tried everything and it still doesnt work

Resolved! Other apps install, Ghostbusters won't.

I purchased the Ghostbusters game, and it shows in my purchase history, however it is not in my library and won't download. Where the button would normally be in the store to purchase or download a game, it's just a spinning blue circle. I restarted ...

Resolved! Cant remove old headset from my devices

Its an old meta quest 2 i returned after factory reset etc a long time ago When I attempt to do the remote wipe as in though the Web I eventually get to the stage of where it says in red and I quote "An operation was requested for an unknown or inacc...

Resolved! Oculus Rift S Sensor issue

My Oculus Rift S is not working because of the Sensors is displaying the Oculus Software. And there is an "blackscreen" with the Loading Symbol.This is my Hardware: CPU: AMD Ryzen 3600GPU: RX6800XTRAM: 32GB 3200mhz(Every picture is in the German lang...

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Louiskio by Honored Guest
  • 8 replies
  • 0 kudos

Oculus TV Keeps Stopping

I am having an issue where Oculus TV crashes whenever I try to open it, It eventually tells me "Oculus TV keeps Stopping" I tried contacting oculus support but they were unable to help me and has taken our chat to an email where I was told they are l...

Stuck grip button

Hi,my oculus grip button is stuck halfway and can be pulled all the way out but it just shoots right back halfway in,this happened while playing gorilla tag,yes,gorilla tag,that game is deadly man,but anyway,I hit the metal on my chsir because it is ...

My meta Quest 2 melted at charge point

Hi trying to contact someone at Meta. My sons Meta Quest 2 has melted at the charging point and is a fire hazard. Cost me a lot of money when purchased and now I am very concerned as this is a fire risk and I have small kids. Only had it for a while ...

meta quest pro right controller wont connect

@MetaQuestSupport my left meta quest pro controller wont connect to my meta quest pro headset.the LED will turn blue and blink then shut off again. i have tried restarting the headset and controller but nothing works. My left controller works fine bu...

Maxycaz by Honored Guest
  • 3 replies
  • 0 kudos


There has to be a way to turn off the system sounds! The clicking when I scroll is soooo aggravating! I don't want to have to mute my environment sounds so... c'mon tech geniuses! This is an easy one, right? How do I turn off the system sounds (or ev...

Resolved! Account deletion

I've had a email telling me that my oculus account will be deleted on the 29/3/24 and I will lose absolutely everything on my oculus if I don't migrate it all to a Meta account!!?? Now I don't understand this and can't find any information on how to ...

Live overlay not available

Using screencast from quest 2 to iPhone 14 pro max.All software in all devices is updated to the latest.all devices in same 5g network.headset will cast to the phone in the oculus app no will record in normal mode.Other modes are not avail...

VRking-1 by Explorer
  • 19 replies
  • 2 kudos
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