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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Resolved - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Ryanality by Community Manager
  • 14 replies
  • 4 kudos

Can't get past the pairing screen

I had to send in my Oculus 2 headset and they sent me a refurbished one. When I turned it on it took me straight to the pairing screen with the controllers pulling out the tabs. It won't let me past the pairing screen in order to set up wifi and the ...

Warranty is a joke avoid this product like the plague!

Don't buy!! My Meta Quest 2 had a fault after 2 months, sent back for replacement and still waiting one month on... "search meta quest 2 warranty issues on Google to realise how many people are having the same issues!.. All I'm being told is that the...

GraphQL server responded with error 1353054

GraphQL server responded with error 1353054: Your PayPal payment could not be completed. Please update your PayPal information or try using a credit card. If you continue to experience this problem, please contact PayPal.

skyding by Level 2
  • 1 replies
  • 0 kudos

can't get back on headset

Hi there,I missed an update or three on the headset. Also moved so have a new wifi. The app will not recognize the headset since I have no way to reset the wifi address on it. I see a new pattern now to unlock the headset, which I never set up but it...

Oculus Quest 2 Parental Dashboard not updating

Last week I got set up with Parental Supervision over my son's oculus account. I can get notifications of the games he's buying, but the time spent in VR never updates. That's mainly why I set up the account - to keep track of how much time he is spe...

Oculus refund replacement controller

Hi do I recently sent my left controller to the Texas place that y’all told me to send it to to get a replacement the message said when it’s delivered I would get a email about it and how long I would have to wait to get my replacement controller it’...

All my purchases and old account gone.

After the Horizon merge my account got weird. My email was no longer linked to the account. It changed to @RaidenTheRipper (my username) and I can't find any way to log back into that account. When I choose log in with Facebook? Gone. Logs me into my...

Not able to install updates

Anybody else having troubles installing the updates for , Echo VR, Endless riff, Oculus medium, and Skybox video player? It tries to install and fails every time. I have had 2 updates to the rift and another program successfully. Access isn't a probl...

Can't login via Facebook on Oculus/Meta PC App

After hours I can't figure out why it won't log me in on the PC Oculus/Meta app. It's the latest version and gives me the 4 options of "login with facebook" "login with Instagram" "login with E-mail" and "login with Oculus". I'm wanting to do it via ...

unable to get order id

Hello All, I bought an app recently, I am planning to return it. I have used it for less than 2 hours. when I return oculus is asking for the order id. neither am I able to find the order id in the email nor am I able to fund my purchase history? how...

Karges by Level 2
  • 2 replies
  • 0 kudos

Resolved! Controller

Hi oculusi have bought the oculus quest 1 bit the controller is not working what should i do?

Oculus Quest Store error / FitXR

Hello, I have a strange issue. I can't access the FitXR item in the Oculus Quest Store, I get this error when trying to access, something went wrong.We're working on getting this fixed as...

Resolved! Rift S controllers

are the inboard side buttons suppose to function? the ones that would be used by the thumb action. mine seem to do nothing

Install game on oculus device not on pc

HiiI bought boneworks game through my pc oculus app store, and I have problems playing it on my oculus can I install the game only on the quest device without connecting it to PC?Is the PC required to run the game?

Oculus software setup without headset?

I no longer have my Oculus headset, but I still have two working controllers and sensors. I was hoping to be able to still use them in some way while playing games and such in 'desktop mode', but i'm not sure if thats possible. The software setup req...

razrien by Level 2
  • 2 replies
  • 0 kudos

Air link

So my air link used to work just fine up until Thursday Oct 6 when I tried to boot it up and I couldn't launch it. So I tried removing the device from my oculus PC app and repairing it. Now anytime I try and pair the headset to the oculus app the app...

E779li by Level 2
  • 1 replies
  • 0 kudos

Oculus Controller Replacement No Updates

I've sent off my controller for a warranty replacement with only a damaged thumbstick to meta in September, it arrived September 22. I contacted support later on September 24 and they said they should send out my controller the following Monday. it i...

Resolved! Adapter for USB-C to USB should come in the box

I just got my Oculus Quest 2. so i'm new at it. My CPU does not have a USB-C port. i think it is silly that they do not include this adapter in the offical Oculus link cable box. the adapters off amazon are saying they will charge the unit, but cant ...

Resolved! Unable to add payment methods

Don't know what to do. I've tried multiple cards and even tried to add my paypal, but nothing will stick. Every time, it gives me the same error saying it can't add my payment method. Getting annoyed and really would like a solution or to receive a m...

Horizon Worlds- Unable to Travel

Since the update I have been unable to travel in Horizon Worlds. I have tried to restart the headset, uninstall the app, and ensured my language was set to English. Contacted meta support, which hasn’t been much helpful considering I just get sent to...

Oculus quest 2 controller randomly disconnecting

I have an oculus quest 2 and it has suddenly stopped recognizing my controllers all the controllers do are vibrate repeatedly and have a flashing white light . It randomly worked one today and then went back to its current state . I’ve tried unpairin...

DxPxS by Level 2
  • 1 replies
  • 0 kudos