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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3156 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pistol Whip: no controllers after update

Since the last update to version 1.5.64.158 I can no longer play the PC version of the game because my controllers are somehow no longer recognized.So I have no weapons/hands and can't even shoot the start button.I spoke to Cloudhead Games about this...

Choleni by MVP
  • 1470 Views
  • 10 replies
  • 1 kudos

GeForce RTX 3060Ti suddenly not supported?!

I've been using my Quest 2 with a link cable since I got it, and it works. On the website it says the 30's series cards are supported, but today after switching my PC to my monitor instead of my PC, I get an error message in the Oculus app that says ...

Controllers not working after headset restart

I just did a factory reset on my headset. Now it is telling me to pull out the little tabs on each controller. I can't see how to get round this to use my Meta Quest VR2. Does anyone have any suggestions?Thank you.

Gift card in US dollars

Hi folks, I’ve been gifted a meta quest gift card for $50 US by mistake - I’m the euro area. Is there any way to get this transferred into euros or otherwise use it in the euro zone?

DBran1971 by Honored Guest
  • 203 Views
  • 3 replies
  • 0 kudos

Can't Enable Developer Mode

I have a new Quest and am attempting to enable Developer mode. I have followed the guide lines published to setup a new organization - unfortunately when I toggle the developer mode which launched the Create Organization requirement in a web page. Af...

Noti0N by Explorer
  • 69210 Views
  • 119 replies
  • 8 kudos

Resolved! Referral code

Hello, I just got a referral code for FNAF VR HW for 10%, and submitted it, but now I got one for 25% and can't use it. what can I do to use the 25% code instead of 10% ?

Vlad935 by Honored Guest
  • 265 Views
  • 1 replies
  • 0 kudos

Can't pair Quest 3

Hi Meta! I just got Quest 3 for Christmas. Which I am very happy and excited to use. I cannot link my account due to it being inactivated. i’ve tried every support/help guide. how can i get personal assistance to link the account up/activate the inac...

Tombo1992 by Honored Guest
  • 114 Views
  • 0 replies
  • 0 kudos

Re: Setting up account for my child

I found the way to create child accounts from a parent FB, however it still requires an email for each child. Mine do not have email yet either, I am also awaiting a reply on this……

Resolved! Refund money

Dear Meta Admin, Someone used my Debit card in Meta Store without my permission. On this Sunday early morning I saw a message on my phone that, 286 USD debited from your account for ( FacebkPrtl * Meta StoreDubli) I don't know what was this. I quickl...

azharveer by Honored Guest
  • 381 Views
  • 3 replies
  • 0 kudos

Provide access to Rec Room for a kid's account

Hello!I have enabled a kid's account on a Quest. For some games (Roblox, Lego), my kid can send me an "access request", that I can approve. But he can't do that for Rec Room. It is PEGI 7, and formally he should be allowed to play this game. But when...

domagesky by Honored Guest
  • 176 Views
  • 0 replies
  • 0 kudos

Quest2 cannot pairing with meta app after factory reset

Hi,My quest 2 cannot pairing with the meta app(iOS 245.0.2.7.119). My headset and cellphone in the same network, phone's Bluetooth is on, but cannot pairing anyway, phone's screen shows: Unable to Connect to Your Headset... as follow picture:There is...

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lovessd by Honored Guest
  • 443 Views
  • 5 replies
  • 0 kudos

Resolved! Quest 2 not pairing setup

I’ve been trying to connect my oculus quest 2 to my iPhone XR using the 5 digit code and it says try again. I’ve been trying for 2 weeks and I’ve had no solutions what so ever, I can’t use my oculus cause I’m stuck on the setup screen please help me ...

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Resolved! Quest 2 Right controller trigger squeak

Hello, my right controller trigger squeaks for some reason and when I keep pressing it quickly for a few minutes it decreases a little bit, but it is still really annoying.This happened only a week after I bought it, it was barely used. Would appreci...

Resolved! Help with teen account and transferring data

Question about adding accounts:My son and I have shared one account with my Quest 2. A nosey elf told me that Santa is bringing the Quest 3 I want to set my son up with his own account so I am not bombarded with all his friend notifications and my m...

LKE2021 by Honored Guest
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 2 turning on by itself constantly

I've recently gotten back into my Quest 2 after not using it for 3 months now, when I got back onto it a couple days ago, I did what anyone would do, go through all the updates it needed, fully charge it. For the last couple of days, when I'm not usi...

SnoieNox by Honored Guest
  • 1015 Views
  • 8 replies
  • 0 kudos

Multipe device connection

How do I connect × 2 oculus quest 2 on one account? I bought 2 usex oculus for my kids for Christmas. I would like to meep it as simple as possible to manage their accountsby having them both under one account and them as "users". Is that possible? A...

Resolved! Can i activate air link without the controllers? Oculus 2

Hello, sorry but my english for not beeing the best, i just buy a oculus 2 but it was very cheap, like 10 euro, but it came without controllers, it works fine like i can use the browsers and the things that u can start in the phone app and apear in t...

1gag by Honored Guest
  • 498 Views
  • 3 replies
  • 0 kudos

Resolved! Meta Pro Controllers

I have a Meta Pro headset and controllers and I want to pair my quest 2 controllers to the Pro Headset.I tried to unpair the pro controllers and pair my quest 2 controllers and it does not show me that option.

Can’t play games on my new Meta 3

I just bought a brand new Meta Quest 3. It is completely set up and will not allow me to play any games. We have synced it to the Xbox and all access to those games. This is. Santa gift and we have worked on hit for 3 days now with no luck. Can someo...

RTX 2700 not compatible anymore?

I'm getting so frustrated with this extremely buggy air link / quest link. It frequently requires spending an hour unpluggin replugging cable, restarting oculus, restarting pc, restarting oculus app and so on. I bought Virtual Desktop and that one al...

Endasil by Explorer
  • 477 Views
  • 7 replies
  • 1 kudos

Gear VR crashes after a few minutes

So I have a gear VR and it worked fine before but now it's broken. Everytime I plug it in two things can happen: 1 it doesn't recognize it and it just gives me the notifications bellow over and over and over again or 2 it connects and starts up but a...

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facebook meta account issues

had issues setting up with facebook account with new quest 3 so setup with a new meta account ,everything and downloaded asguards wrath 2 all went fine but couldnt get it to link to facebook account with the rest of my games. so i did a reset and man...

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