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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 82 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Rift S Black screen

I haven't used my oculus rift s in a while, thought it has always been plugged into my pc. My device will not show anything at all in the displays, only black screens. I can run games/programs and watch it from the window that is open on the pc monit...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Meta Quest 3 controller tracking issue

Hello. A week ago I purchased Meta Quest 3 and 3 days ago I encountered a problem that when working with the right controller it shakes and in the quick access menu where the charging of the controller is shown a question mark flashes with the inscri...

A claim of refund

Hi, I manage my 10 year old's account, he asked for some Shiny Rocks in Gorilla Tag game, so I purchased a package for his account but he cannot use it, it was credited to my adult account. Is there a way that I can transfer this to his account? I tr...

getting pixcels on screen while playing games

can someone help my son got the meta quest 2 for xmas just passd now irs started displaying white pixcels down side of the screen when playing games i dont have any clue about this sort of stuff how can i sort this problem thanks

Stuck in rift s loading screen

G’day all,Rift s is displaying a loading icon when I put the headset on, drivers are updated and everytime I try to readd the headset it says sensors not working.Is the sensors the reason why display isn’t coming through? If so how do I fix it?Thanks...


The directional line when putting will not work. any suggestions on how to turn it on again.


Hi team, a question for you, Is it possible to experience OCR?is it possible to use Metaquest to enter Google arts and culture?iThanks in advance

Resolved! No replacement, need help

I need help! I don't know what else to do at this point. Meta Support is supposed to send me a replacement controller. It's been a month and nothing yet. I even paid for warranty plus. How can I escalate this issue? I've tried a complaint with the BB...

Jash411 by Explorer
  • 15 replies
  • 1 kudos

Meta Quest 2 stuck in boot loop

Hello. My Oculus Quest 2 seems to be stuck in a boot loop. The device is fully charged and, when powering on, I see the Meta logo appear, do its little spin, then am promoted to confirm the user profile. Once I confirm, a grey window appears that say...

Updates- Apps on headset

Hello, I just updated my Meta Quest 2. I have 2 apps, Blue Earth VR, and Guardians of the Frontline or whatever they're called. They both have updates. They were both in the queue. It was the first time I tried updating them. My headset wasn't fully ...

Resolved! refferal code not working

hi ,i sent a referal code to a friend, who purshaed the quest 3 using the link.i don't see anywhere if the referal code worked?.i also sent him referal code for app purchase, and this worked fine (i see the 5€ a recived in the app)is there something ...

corn666 by Honored Guest
  • 4 replies
  • 0 kudos

Without device Meta store took my Quest!

Anyone else having problems with a bricked device in the UK? I was required to send a Quest 2 because of a botched software update which bricked the device, since then they haven't sent me a replacement and customer service seem lost as to what to do...

Meta account migration

I just received and email about my oculous account being deleted and all my information would be gone if I don't migrate to Meta. I believe I have already done this a while ago but I wanted to contact support and see if this could be double checked. ...

Resolved! The Climb 2 (demo) caused quest 2 to crash

I downloaded and installed the free trial of The Climb 2.When I started the game on my Quest 2, there was a large banner on top saying that there was no server connection. I suppose that is because I was running the free trial.So I started the tutori...

Help with child account

Hi there I'm feeling increasingly frustrated by current situation. I have set my child up with an account, however I have no idea how to access it and so when she uses my device, I can't find her account to download things? Shouldnt her name appear a...

jdog1986 by Honored Guest
  • 1 replies
  • 0 kudos

Session Expired

Every time I open the Meta Quest app it says the session expired whatever that means and every time I go on the website it says that there is no device linked to my account, and I need to know if my games are still linked to my account and how to sig...

Menu not popping up on quest 2

I'm having trouble with my quest 2, it won't load my menu screen. I push the button and it makes the sound but nothing is popping up. I signed out then back in on my meta app. I turned my headset off and back on and still nothing. Any advice?

Chuizit by Honored Guest
  • 19 replies
  • 1 kudos

*Account Migration*

OK, this is getting annoying... When I logged into my Quest 2 one day I was advised I needed to create a meta account and so I did. As far as I know I migrated my account when I did this. I still have access to all my games, etc.Why am I receiving th...

xusnlivin by Honored Guest
  • 7 replies
  • 0 kudos

Screen recording not capturing player audio

So I dont know what’s going on but this might not be on Meta. When I screen record playing Ghosts Of Tabor my mic audio and others don’t pick up any of what’s being said, but it does pick up gun shots and environmental noises. Is there like a setting...

Controller help on quest 2?

My right controller will occasionally disconnect and/or drift away from me and I've tried multiple steps to fix this but it is nothing to do with tracking. I don't want to factory reset my Quest 2 because I cannot remember the email and password I ha...

My oculus 2 died while I was sleeping

It’s dead. I have no other way to sum it up. It was fine and at 70% when I finished playing the night before. I woke up and nothing is responding. It lost all battery. It won’t charge. No lights. No reboots. Buttons are completely unresponsive. Any i...

Mjkiller1 by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Full BACKUP???

HiI must reset my QUEST 3 already second time because sending it to support... Is there a way to make full BACKUP of my Quest 3 with all AP's and all passwords already saved all logins and and and?What I'm talking about is FULL BACKUP cu Prana~~~

neoprana by Honored Guest
  • 1 replies
  • 1 kudos

Migration Related Query

Hi there,i have got one email from Please find the below screenshot for the reference. I do not know what has to be done. Please suggest to me, asap so that i can take the necessary steps. Can you please also explain why ...


Bluetooth mouse wheel scrolling painfully slow

Hi, I have paired a bluetooth mouse to my Quest3 but the mouse wheel is scrolling painfully slow. I need multiple revolutions to scroll like half the page. I cranked up the scroll sensitivity in the settings to the absolute maximum already. It works ...

Re: can't set oculus as active openxr runtime

Just to add to this lengthy discussionI encountered the same issue. I had to install Oculus Link on a PC within a user-controlled organization. Although we had "admin-level" permissions for installation, we still faced issues with activating the "Set...

Alakelele by Expert Protege
  • 2 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest