Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Left and right controller not working

So when I try to use, try to turn on and pair my left controller does now work what so ever in the categories and bad stick drift on both controllersand the right thinks it’s the left when I try to pair it well both left and right idk what to do I do...

NinV1 by Level 2
  • 5 replies
  • 0 kudos

Help me

I cant add a payment method I've tried on 4 different devices and 2 cards. Its still won't work. Help me

My quest keeps crashing whenever I look down

I have searched across all places of the internet to find a way to fix this but no one I have seen or read about has had the same problem as me. the problem started today when I was playing bonelab and I would look down and the game would pause howev...

Resolved! No clock in Quest home scene

I have been thinking about this since a few weeks now, why does Meta not show time on the home scene in Quest 2? Neither does any other app in Quest. There can be several reasons:They purposely do not want users to track time and be shocked by how mu...

Resolved! What can i do with Oculus Go without a Controller

i have a Oculus Go headset, that i factory reset, but can't complete the setup process,and i haven't got the remote (destroyed by battery corrosion), is there any thing i can do with that headset? any idea would be appreciated

Anonymous by Not applicable
  • 5 replies
  • 1 kudos

friends not working

I cant text my friend or join a party with him or send gifts to him but this has worked in the past before but it said that he had messaging turned off but we don't know how to turn it on can someone help me

Can’t add a payment metbod

i’ve been trying to do this since saturday and all i’m trying to buy is bonelab i’ve contacted you guys everyday and all of you guys have said is the same thing everytime. im sick of it.

priah by Level 2
  • 0 replies
  • 0 kudos

Resolved! Correct way to wear headset

I’m totally loving my OQ2, I think it’s going to be a long enjoyable device b/c I never thought there’s so much to explore. My question is: the weight of the headset rests on my face & forehead, is this the correct way to wear it or is the weight sup...

Quest 2 3 dots after Meta logo then black screen.

So after like 8weeks of not using the Quest 2 i start it up to find that it won't boot past the Meta logo. I start it it starts normally it then shows 3 dots then after 5secs procceds to turn of the screen and when woken up just shows a gray screen w...

Resolved! Quest 2 Headphone port damaged

My left earphone recently stopped working unless I point my headphone cable in a specific direction. I have tried using multiple headphones but they all cut out the same way. I have tried both 2 and 3 ring audio jacks but I’m pretty confident that th...

I can't refund the bundle I bought

I bought the mental mettle bundle including please don't touch anything, I expect you to die, and keep talking and nobody explodes. Afterwards, I changed my mind on the purchase and try to refund it on the Oculus mobile app. Every time I try to refun...

Resolved! Can’t invite friend to my home

My brother who has the same Oculus 2 is able to invite people into his home. I cannot find out how to do this, when I invite someone to a party, we are only able to use audio. They can’t travel to my home. Am I missing a setting\permission somewhere?...

XTim97 by Level 2
  • 8 replies
  • 0 kudos

A game refund over 14 days

I had bought a game a long time ago I think it was before the refund system but I would still like to refund it if this is not possible that’s fine just asking if there is a way around this.

Oculus has too much stores

Hi,Some games are nowhere in the windows Oculus store app but findable in the in-quest store app so you can waste your time very easily if you look for a game. Can you fix this please?

Oculus Quest 2 Random Controller Drift

Got my Quest a couple weeks ago and the left controller is drifting to the right, even though I have not been rough with it at all. Most likely dirtiness or a bug with the controller or headset. If its the latter, fix it in the next hardware update o...

CP2_Silu by Level 3
  • 14 replies
  • 4 kudos

I cant buy bonelab

Hello I recently tried to buy bonelab but for 2 days now it didn't let me, I've changed my pin and it didn't work, I've done everything I can but every time I put the pin in it says something went wrong and I should try later, the first time I tried ...

BO5CH by Level 3
  • 1 replies
  • 0 kudos

Lost Games Library with switch to Meta

Trying to log into use our Oculus Rift S on our Windows 10 computer as usual (which worked fine in the past) the platform prompted us to create a New Meta Account. I used my existing Facebook account on the app, as I had previously used in hopes it w...

Pls urget help sistem make mistakes

Pls urget sistem mak mistake all accounts closed l can't open I use messenger we share that grups some videos after sand mesaj in a munite sistem blocked my messenger Facebook and instegram accounts pls if l make wrong why sistem doesn't say to me yo...

Pls urget help Sistem make mistakes

Pls urget sistem mak mistake all accounts closed l can't open I use messenger we share that grups some videos after sand mesaj in a munite sistem blocked my messenger Facebook and instegram accounts pls if l make wrong why sistem doesn't say to me yo...

Problems adding Facebook account

I can’t add my account to my oculus and I have tried everything, I changed my Facebook settings as told to, I powered off my oculus and back on to try again, I deleted the app and downloaded again, still nothing! Anyone have an suggestions??

Need help don't know what's going on

Okay I turn my office off when I was done with it and when I returned to turn it on it goes on but it just shows The Meta logo and it gets stuck there I tried hard resetting and it still goes straight back to that does anyone know what's going on or ...

Quest 2 keeps disconnecting

Rig:Geforce RTX 3060 Laptop GPU12th Gen Intel(r) Core(TM) i7-12700H15.71gb RamKiwi USB 3.0 CableWindows 11 whenever i would use link using cable with my laptop it would always disconnect a lot, or while using it for a good while my headset or game wo...


For the game that recently came out bonelab I bought it played it and it was fun but suddenly when I switched my wifi all my progress got reset back to the hub can someone please help me?

Downloading games

Everything I try to download bonelab it stops downloading or it gets done and restarts downloading

wh20 by Level 2
  • 1 replies
  • 0 kudos
Top Kudoed Authors