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Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! way to actually contact support regarding account issue?

I'm having an issue trying to get my son(12 yrs old) account setup.I'm starting here:'t address my issue. We double-verified ...

Cant download any apps on quest 2

Cant believe I wasted $400 on a meta quest 2 VR just to not be able to download any games apps that are over 2g.For context I was trying the update Ghost of tabor to play with a friend who bought the game because he thought he could play with me, Tur...

Blibybob by Honored Guest
  • 9 replies
  • 0 kudos

Screenshot while in Oculus Link mode ?

Hello,I've recently bought a Quest 2 hence my post here.I'm enjoying my experience on Microsoft Flight Simulator 2020, but I'm wondering how (if possible) could I take a screenshot while being in Oculus Link mode ?Is there any shortcuts, or is it pos...

Quest 3 frozen

Quest 3 randomly frozen. Tried anything: it's not turning off, no passthrough and i can't even reset. Heard people say i should check the app to reset but even that doesn't work because the app thinks my Headset is off when it's just frozen. I'm out ...

Arthur_R by Honored Guest
  • 3 replies
  • 1 kudos

Unsanction payment

Hello, there was some transaction from my card on 05.01.2024 JPY748 mercahant FacebkPrtl Meta Stor> Dublin.Could you please clarify this situation and bring my money back.Thanks in advance!

Meta gift card

Bought gift card and code is invalid. I’ve been getting the run around from both META and GameStop

Roblox VR Crashing on Quest Link

I use both Link and Virtual Desktop at different times. When I use the link in Roblox VR it crashes in under 5 minutes. It goes into an odd state where it shows right footage on the moniter, but on the headset it shows only a portion of the actual vi...

E-gift card does not work/ IP address is blocked

I bought an E gift card which does not work on the app nor the internet browser. After many attempts to use it, my IP address was blocked. The reason I must use gift cards is that The META/ Oculus platform does not allow for Active duty military bank...

L0RDLOUI3 by Honored Guest
  • 2 replies
  • 0 kudos

Social features blocked

Does anyone know why when i try call someone on my quest 2 it says social features blocked ever though my account age is over 18????

App sharing stopped working

Set up main account and secondary account. Shared apps from main account. MetaQ 2 on secondary account, MetaQ3 on main account. Both worked fine. Then controllers stopped pairing on MQ2. Did hard reset. Reset MQ2, logged to main account to allow app ...

AAliP by Honored Guest
  • 2 replies
  • 0 kudos

Can’t add my son to the Quest 3

He is 14. He has an instagram account. I have setup my account on the headset as admin. I am then trying to connect his account. When I start the process, I get to a screen in the headset that tells me to finish the setup on another device and tells ...

Resolved! Updating son's birthday on his account

(note it's not this account but my son's)My son had received a notification on the Oculus app and regarding his age needing to be corrected and verified... So I went through the steps which took us to Facebook and updated and verified his age through...

Mlithog by Explorer
  • 7 replies
  • 0 kudos

Gift Card redeemed and showing $0

Please advise. Redeemed 3x $25 gift cards with 16 digit code (not 25 digit as requested)All 3 redeemed successfully but the balance in my wallet does not reflect the $75. There was a $25 balance but not sure if 1 gift card was added or if it was the ...

Family center not working - can't change setting

Hello there,I want to enable, that my son can play any game he wants. My problem is, that I can't change that setting. It's always set to "enabled" (wich is not what I want) and my son also can't ask me for peremission to install an App either. I am ...

MetaQuest Pro controllers overheating

I have a Quest 3 with the pro controllers. My controllers were working fine for a while, but now give me overheating messages. They don't feel like they are getting warm to the touch. I've also had loss of tracking issues, where the controllers are, ...

Oculus stuck on tracking lost error

Hi - I bought the Oculus for my son and we have tried everything short of a factory reset. The "tracking lost" error is stuck on the screen. The controllers just keep beeping. I want to send it in for repairs as I no longer want to bother with trying...

Quest Link doesn't work.

I have a cable many have deemed suitable for quest link, and it worked fine for about 2 hours, then this afternoon I tried it again and it is now refusing to connect, and when it does, it stops after about 30 seconds. The only info given is "General ...


Will I Lose Asgards Wrath?

Hopefully I can explain this properly. Yesterday I registered my new Quest3 and then installed the Asgards Wrath game that came the Q3 when I bought it. Then I tried to App Share from my Q2 to the Q3 so my wife and I could play multiplayer games, but...

Doo925 by Explorer
  • 3 replies
  • 0 kudos


Will not cast to Vizio P65Q9-J01.Any solutions. Already have done all the bull reset crap! Sad you spend so much and the machine sucks,...may not be compatible. Well **bleep**! Give a FN compatibly list then! Update the software,make it compatible wi...

Two meta 3's, with 3 kids needing supervision

For Christmas we received two headsets to share between our 3 kids, husband and myself. What's the best way to set it up so I can supervise each child no matter what headset they are using? Two meta accounts? Different emails for the kids on each hea...

MulkFam2 by Honored Guest
  • 5 replies
  • 0 kudos

The meta quest app isnt logging me in

I just got the quest 2 and I tried to get the meta quest app to work with it, but it keeps sending me to my browser. And when I sign in with my email and try to continue it says "OopsSomething went wrong. We're working on getting this fixed as soon a...

Verifying my age with birth certificate?

I’ve been asked to verify my age, meta says they accept birth certificates, it’s the only government id I have and I’m at risk of losing my account because meta won’t accept when I submit it as identification, any help?

Resolved! Unable to add Payment Method

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus...
husmen73 by Explorer
  • 126 replies
  • 30 kudos

Oculus Mic not working on PC

Hello,I just got an Oculus Quest 2 for Christmas and set it up to connect to my computer. When I open up Discord, I can see that the mic will work for about a minute or so, but then will randomly stop working. I have to select a different input and t...

Account log in error

my oculus app is saying wrong password or email every time i try to log in. i put in the same password and email every time and I changed just to make sure its correct and it is, i need help.

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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest