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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Red blinking light, stuck in an endless loop. (Solved)

(Solved)So uhhhh... I use the wrong charger... I used my phone charger instead of the one that cam with the Oculus Quest 2.... Hello everyone, Intro (don't need to read this)My Oculus Quest 2 has a red blinking light, meaning (what I read online) Its...

Pairing oculus to multiple accounts

So I have my Oculus paired to my dad’s account which is the admin and I made my own account and it won’t let me pair that account with my phone. So, most social apps I can’t use because it says it failed to authenticate my account. Whenever I try to ...

Left trigger is no being read by games

Hi i don't know why but after some time my left trigger stopped being read by most games so i can't access normal actions and only works on the oculus menu and home i tested it before comparing VRchat with Pavlov shack, on VRchat y found out when I c...

Quest 2 "limited connection" can't proceed with setup

Just got my Quest 2 today and upon setup I connected to my wifi, but it says "limited connection" the the 'done' button is still grayed out. I can't do anything else. I disconnected/reconnected, restarted my router, the quest, did a factory reset, do...

Vr Has Corruped My Hard Drive Twice

I have an oculus quest 2 and often connect it to my pc play steam games and live stream it. Since I started doing that, my PC has frozen twice upon closing two separate games. I brought it to two different pc repair places, and both found that my har...

Unable to connect with oculus servers as of 4th October 2022

Unable to connect with oculus servers as of 4th October 2022Is there any reason I can't connect any longer? One day it works the next it's dead. Do you have to have a meta account already, I thought it was 1st Jan 2023. Uninstalled/reinstalled 3 time...

Controller battery power stays at 100%

I believe it's been since the v35 update the battery indicator on the controllers no longer functions. It constantly displays as 100% on the menu and the controller itself. Even if you have low battery power, the controller does not show an accurate ...

Oculus Quest 2 - Stuck on Link Black loading screen 3 dots

Spoiler (Highlight to read)Hey guys so recently I had a problem where when I tried to launch link through my quest 2 with a usb c cable it would get stuck on a black loading screen and take me back to the quest 2 menu, what I found out through Reddit...

Resolved! Quest 2 and Air Link - random image corruption

Whilst using Air Link I randomly (I'd say around once every 2 - 3 minutes on average) see small to medium parts of the image get corrupted (blocky discolourations). Everything looks normal on the monitor. If I look away and back the corruption disapp...

Oculus airlink won't launch

So I've been trying to turn on the airlink.I have v28 both on the app and on the Oculus quest 2 hardware. I form the connection and press thelaunch button.Once I do that, the screen turns black as if it's about to load something, but then the normal ...

Left Gamepad doesn't react after battery changed.

hi I have a problem with my gamepads : boths were off after long time not used. So I decided to change the batteries : the right gamepad swift on and I can connect to my Oculus Quest (1), but the left gamepad didn't swich on. I cannot see any light o...

Oculus link wont recoginze usb 2 cable

Hello everyone. I cant link using my USB 2 cable and it would just charge. But it does work with my phones USB 3 cable. The USB 2 cable used to work before and i tried to use it now after almost a year and it wont work now

Sneakoz by Level 2
  • 44 Views
  • 0 replies
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It won't let me log in

Every time I type in my email and password into the oculus app it just says "something went wrong." It won't let me play any of my games on my quest so it's super infuriating, I've reset my password about 5 times and tried typing it in like 100 times...

Anonymous by Not applicable
  • 8668 Views
  • 3 replies
  • 0 kudos

Rift-S Crashes are Caused by Audio Drivers

I have had the Rift-S for years now and it has always had issues, it has never just worked, from everyone that I have spoken to, this seems to be the norm. I have encountered many issues and most of them have been resolved. Support has sent me an ent...

Resolved! New Forum... is not legible due to font.

There is no category to post opinion about the forum, so I use help category. The font of current forum is different from before, it's not legible. Please change it.

tanubon by Level 7
  • 266 Views
  • 6 replies
  • 2 kudos

Left Controller Analog Drifting

I've tried everything I could find to fix the drift, but to no success. I finally decided to look into getting a replacement and my serial number for the remote says its eligible, but when I sign into my account to create a support ticket for it I ca...

Resolved! Unable to link headset with meta account

Okay so I just merged my Facebook account with the new meta account. I went to get on my headset and it’s asking me to go to meta.com/device So I went there and put in the code that my headset gives me and it starts to look like it works then it says...

Crossbuy bonelab Not working

Hello there!I bought Bonelab on the ocolus store a few days ago and Played it First on my Quest. Now that i finished the Game i wanted to Play it in my PC but the issue is that i need to Rebuy the Game even tho its "crossbuy". I dont know if its a bu...

GoloMC by Level 2
  • 184 Views
  • 5 replies
  • 0 kudos

Horrible Oculus Customer Care & Warranty Support

Heed this warning and buy your Oculus equipment from a reputable retailer like Best Buy and pay the extra money for a protection plan if you can. You will be grateful you did if you have any warranty issues.Also, make sure to keep all receipts and lo...

Can't redeem gift after playing a demo

Last week I activated the demo of Pistol Whip. A friend gifted it to me some days ago but I can't redeem it because app recognize that I used the demo and I ONLY can buy it, not redeem the gift? Any hint, please?

Oculus Controller Issues.

Okay, so I own a oculus variant of the oculus quest 2 (the one with oculus not meta symbol.) I've had it for about 6 months now. For about a month I've been running into this odd issue and it just randomly started. Both my left and right controllers ...

My occulus games wont show up in the library

So today I went to fire up my oculus but when I went to the library I was greeted with none of my apps being there and when I try to re download them the app store wont show anything it will just say Oops nothing to show here!this is really frustrati...

Can’t get a refund

I bought beat saber with the imagine dragon songs and did not like it that much so I decided to refund it. I went to refund it and it says REFUND NOT AVAILABLE. Even though it between the 2 weeks and 2 hours of playtime.

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