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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beware - Meta Horizon Security Weakness

This is my first post & I wish it was about something more positive-yesterday, someone made a Meta Horizon account impersonating me and used their Facebook profile to create an Accounts Center. From there, they were able to unlink my personal Instagr...

preparing to ship for 5 days

some gtag kid stole my oculus while i wasn't looking and i got it back with a broken left controller. so I ordered a new one and I've been waiting for 5 days but the status hasn't changed from preparing to ship. I ordered it at an address that they d...

Quest 3 Headset - No money refund

Hello,I’m reaching out to the community for help as I’ve hit a wall trying to resolve an issue with my Quest 3 headset refund.Here’s what happened:• The defective unit was returned on December 14, 2024.• I requested a refund on December 17, 2024 due ...

META REFUSED to ship ITEMS I PAID for!!!

This is the absolute WORST customer support experience I have ever had with a major company. I purchased two Meta Quest 3 Units and accessories. Only one was delivered. The shipping label indicated that the box should weigh twice as much as it did, a...

Berik24 by Honored Guest
  • 195 Views
  • 1 replies
  • 1 kudos

Quest 3 Battery Pack

Hi,I ordered a Quest 3 from Amazon when it first released, I rarely used it. Still do, I use it occasionally for short periods of time. I got the best model available, and I just realized thats something is off with the battery. It seems my battery p...

RIFT . problem with nvidia driver

hi. thanks to your time if you want to help me!i have an oculus rift and i up date the software of oculus and Nvidia but recived the message that my driver of nvidia rtx 3060 isnt't ok. and i have to reinstall it. i tried many times but the problem p...

Issue with Link Cable - Speed and connactivity

Hi all,For the past few days, I've been experiencing a strange problem. My headset keeps disconnecting from the PC, and when I test it, the connection speed varies constantly between 0.4 and 2.9 Gbps.I've tried using different cables, including the o...

Two Factor Authentication

I had two factor authentication turned on. However, I lost my phone and have no access to it now. I have been trying to log in to my facebook account. I tried to take a photo of my proof of birth and company ID but was rejected— facebook been sending...

Meta account suspended

My meta account was suspended, no email, nothing! Asking with that, my Facebook was, too! All of my kids pictures and videos are on there! Said I went against community standards but I have no idea what I did!!!! The money I spent on the games, gone!...

PCVR が開かない

【Meta Quest編】PCVRのセットアップ(接続方法)の仕方をまとめて紹介! - ぶいなびの Quest Link の「『有線』接続の設定」にしたがって PC 側の設定を済ませ、Oculus Quest 2 内でクイック設定 > リンク > 利用可能な PC PC (接続済み) > 起動すると、ゴーグル内に Meta のロゴが表示されたままになります。PC は、サポート対象外の alienware (ゲーミングノート)ですが、PC をクリーンインストールし、Quest 2 をファクトリーリ...

Population One ban - how to appeal account

I was in a match and people were saying stuff to me and next thing I know I’m getting kicked off of population one when I did nothing wrong and they reported me because of what they were doing. How can I get my population one back I got banned

vipbolt57 by Honored Guest
  • 1726 Views
  • 5 replies
  • 0 kudos

Hack disabled

דרושה עזרה דחופה: חשבון מושבת לאחר פריצהשלום,אני זקוק לסיוע דחוף בנוגע לחשבונות המושבתים שלי. חשבון האינסטגרם העסקי שלי וחשבון הפייסבוק שלי נפרצו ובהמשך הושבתו עקב מתקפת פישינג. ניסיתי ליצור קשר עם תמיכת Meta אך לא קיבלתי תשובה.מישהו יכול להדריך אותי...

The Meta Quest Link itself works, but it's kind of weird.

I have a license to play Eleven table Tennis. Purchased through the Meta app. The game was installed in the Meta Quest Link without any problems. But he doesn't want to launch. I frayed two tambourines while I was trying to launch them. The glasses a...

Meta acccounts banned thanks to hacker - nowhere to turn.

So, on Wednesday of last week, I woke up to find an unknown Instagram account attached to my Meta account, and all my accounts were banned - Facebook, Instagram, Meta VR (this is an old account) - all of it, gone after 18 years. If I wanted to appeal...

CJTO by Honored Guest
  • 188 Views
  • 0 replies
  • 0 kudos

Irritating Detached keyboard

A long time ago, when I first started using the Quest 3, whenever I wanted to use the keyboard, it was conveniently attatched to the bottom of the browser window. Lately, however, I was going thorugh my browser, wanted to type something, and when I c...

Lukerzy by Honored Guest
  • 473 Views
  • 2 replies
  • 1 kudos

Email no longer exists

My previous account with all my games and apps was on an email address that was incorrect. I was logged out because of a software update now when I try to log back in the email address is invalid and I have no way of getting into my account with the ...

Resolved! Hand controllers not recognised by Meta Quest 3S headset

I've had my Meta Quest 3S a few months, but suddenly the hand controllers weren't detected. I put in new batteries, made sure the camera lenses were clean but they still weren't detected. I've done a reboot and it's still the same problem unfortunate...

My VR isn't loading my password screen.

I turned on my VR like usual, working fine at first, but when I go to enter my password, I don't see the password screen! I don't know what is going on, but when I turn my head to the right quickly, I see my password for a split second, then it disap...

Charge Control App - Meta Quest 3

how does the Charge Control App work? (ChargeControl)What does "enable charge limit" do? when i click it i can toggle between "disable charge limit" aswell???

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Resolved! Quest link not working with any quest devices

Hey guys, So I tried to connect my quest 3 to my pc to play some old rift games and when I plug it in quest link pops up and recognizes my device but never goes past the headset screen. In my quest it says “ continue setup in link app on your compute...

COMPLAINT - Consumer Warning - Don’t Buy Meta Products

The Meta support team is by FAR the worst support team on planet earth. Why not just save us all time and not even offer support instead?I’ve been working with your support team for over 5 months and EVERY response I get from them is a robotic copy/p...

mob.boss by Honored Guest
  • 623 Views
  • 2 replies
  • 3 kudos

Unable to access Accounts Center - Losing my mind

I want to change the email to my meta account, but for some reason, my Instagram account was suspended when I barely used it and now I can't access the accounts center. I went to the accounts center to try and delete the account but I can't access it...

xero.fv by Honored Guest
  • 3857 Views
  • 6 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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