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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Purchased a Gift Card but it never arrives.
In an attempt to get around the fact that i can't add a payment method, i tried purchasing a Gift Card so i could finally try out Desktop VR. I get the "Order Confirmed" mail and if i look at the tracking link, it says "delivered", but i never get th...
Meta quest 1
Hi today I completed a factory reset on the headset as advised online not on the app. I have tried to reconnect my phone to the oculus Meta quest and I cannot get past the safety video now I’ve had tech support on chat and they have told me that I ne...
Facial interface broken
Hi just got the meta quest 3 and the face plate seems to be broken , it wont hold position.just slips back to the smallest position.I cant see a way to contact meta quest .Is there an email address for customer support.All i can see is requesting a r...
Smartphone not receiving 6 digit code.
I cant log into my original meta account,i am not receiving a 6 digit code thats being sent to my smartphone.Getting help to get into my original account is almost impossible Meta support is impossibe to contact.(This account has only been made in or...
Do you need to return the charger and brick during a return for a headset?
Returning my little brothers quest 3 and was wondering if I could keep the charger and brick as backup for my quest, or does it need to be in the box for return as well
Walmart won’t accept returns because of serial number.
The serial number on the box is different than the one on the device. I called meta customer support and they basically said, yeah there’s nothing we can do about that. You have to call wal-mart… wal-mart is telling me I have to contact you. Please h...
Resolved! My son was violently threatened and continuously harassed on gorilla tag what can I do to report
My son created a code on gorilla tag and gave it out so people could join and play along one player decided to take the credit for himself and my son was upset and the other player started harassing him and so did the other players they threatened hi...
app not loading
Hello , I tried to load up the meta quest link on my pc and it isnt loading, i have tried updating my computer and drivers, did a fresh install of the app and its just all grey, if i put the headset on i can see the virtual floor like its loading but...
Resolved! Meta Quest App-mobile- not connecting to device or controllers
hi so i'm having this issue where the app on my phone isn't allowing me to access the headset settings and the keyboard. it's grayed out but when it first happened and i uninstalled it was perfectly fine. now this: my headset isn't connected. it is. ...
OpenXR error
So I haven't played in a while and since then bonelabs has updated to patch 6, ever since it hasn't worked. I'm on meta quest link for PC VR - I've looked at almost everything I could find and it seems like nothing works.If anyone has had this proble...
Complaint
How do I make a complaint to about my headset that's literally days out of warranty and no one will help??
2 sets of Quests 2-s bricked after automatic update - zero help from Customer Support
Hi!I have 2 devices, both Quest 2-s (mine and my sisters) - some time ago (like 2-3 weeks ago) after an automatic update, both of them got stuck in a bootloop where the Horizon Meta-logo appears and afterwards a dark screen. I saw that there is a sti...
Quest 3 constant random disconnect / freeze using link cable
Since I got my link cable 2 days ago, it's been a constant battle against random disconnects. It can happen after 3 minutes or 30, sometimes even an hour. Sometimes it's one after another, sometimes just once. Reconnecting by quitting Link in the hea...
Resolved! RMA seems lost
I bought a Quest 3 in November. After a number of crashes it was determined that I received a bad device and would get a replacement. I received an RMA number and shipping labels. I packed up the Quest 3 and sent it back. FedEx says it was delivered ...
Meta quest 3 installation issue
When installing the headset it asked me to add it to an organization. When I follow this steps in the password it doesn't recognize my email. Please help me
It’s been nearly three months still not getting my replaced Quest3
I discovered a defect in the Quest 3 512G I received in early October and immediately returned it for a replacement. However, after waiting for over a month, I still received no updatesWhen I contacted you at the time, you mentioned it might be due t...
American quest 3 installation issue
When installing the headset it asked me to add it to an organization. When I follow this steps in the password it doesn't recognize my email. Please help me
Charging
I have been trying for a year now to get help. My oculus 2 is not charging. Nothing. I can't even reboot it because it is dead. Tried everything even a new charger. There is no email address for help, no phone number for help, no address for a return...
Resolved! Bug - Left Trigger Does Not Work in Menus (Pro Controllers)
When my pro controllers are paired, the trigger on my left controller does not work in any menu - but works perfectly fine in games.This issue happens on my Quest 2 and on my Quest 3. I have tried factory resets and I have tried unpairing and pairing...
I bought and redeemed a Quest gift card, but at payment it says "not in the corresponding currency."
Yeah, just like the subject line says! I'm in Canada, bought a Q3S last week, went to London Drugs yesterday and bought a $50 MQ card, redeemed it in the MH iOS app, but now when I try to buy anything off my wishlist? "Your Quest cash cannot be used ...
Battery life ending in like 2 seconds after forgetting to charge it (meta quest three)
I forgot to charge my meta quest three but then it displayed it was 40% on the charging screen but when I opened it up it was 23% but then went to 11% but then instantly drained to 1%
Subject: Re: Getting may not be using right account for age message
Pics attached.Subject: Re: Getting may not be using right account for age messageFrom: MetaQuestSupport Date: 01-07-2025 05:08 AM Hi PointyWalrus9728,Thanks for contacting Meta Quest Support. We understand you're having trouble verifying your accou...
Can´t verify my age to help my son out.
Hi, my sons new Meta Quest 3s horizon account is closed tomorrow. Have 3 kreditcards and none of them is working to verify one of them get stick in some sort of loop when meta should draw the small amount to verify. I have reached out in the applicat...
Batman Arkham not redeemable
I just purchased my Oculus 3 today from GameStop and it said Batman Arkham was included. I got home and setup my meta account and found the meta + free trial but Batman Arkham was $49.99. There was no redeemable info anywhere. Game stop said I would ...
Help with meta quest 1 pairing
hello, I am desperately looking for help to connect my meta quest 1 to my phone. I got a quest from my work today, it was given to me.Impossible from then on to connect it to the controllers. I try a factory reboot but impossible to connect it to my ...
Quest 3 not rolling back version after opting out of PTC
I wanted to try the new PTC version that came out recently but I didnt know that it would interefere with quest link. After turning PTC off my device didnt update or factory reset and my version is still 62 even after manually factory resetting my de...
Customer Support avoiding doing anything
Anyone else had trouble getting actual support? Like many others, I've got broken rechargeable batteries supplied direct from Meta as part of one of there over-expensive docks. Support have said they'll replace them, but have kept me in a constant lo...
Code of conduct issue and false complaint
Here is a copy of an email i have just sent Meta.So why am i being blamed and accused due to toxic people just randomly reporting and accusing others for no reason other than being nasty and toxic.Good Afternoon, I have just been sent an email statin...
Resolved! I lost all my games after switching to a Meta Account
So, when I migrated my oculus account to meta, I lost all my games when i look it the "Purchased Items" thing under my Meta account. And I can't get past the 8-letter code thing after switching to Meta because it says it's not linked to the info I us...
Sent gift- Never received refund for game that was never claimed - Support no help
Hi,I purchased my mom 2 games last April, 2024. She never claimed the games. According to the email after 30 days I was supposed to receive a refund. I never received any refund and noticed it today when the Holiday sale is ending soon.I have been in...
