Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 33589 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Cant Reach Oculus Service

Hello, so since today I can't seem to get into the Oculus Link app. It says "Can't Reach Oculus Service" "Please try restarting your computer." But this doesn't help, I've also tried repairing the app, without any result. Tried reinstalling the oculu...

Resolved! Avatar creation error? (Network Connection Error)

I’ve been experiencing this weird profile error regarding my oculus avatar. Weirdly, I’m still able able to see my avatar in-game, through both oculus parties and Pokerstars. I guess my issue is that it won’t show up on my horizon profile. Any fixes ...

D74399C2-18FB-4C0B-8B64-EC6AFF23C433.jpeg

[Quest 2] Stuck in pair screen

My Quest 2 is stuck in the screen that shows the 5 digit code to pair it with the app. It is already paired with the app, it says "connected" but i can't get the Quest to advance to the next step. I already did a factory reset and tried it again with...

Replacement of Oculus Headset

Hi, We have ongoing issues with getting our Oculus Headset replaced. This headset was purchased in November by my 11 year old son with his birthday money. He was really enjoying using the headset until a dead pixel appeared. We contacted Oculus Suppo...

Trouble connecting controller's to meta quest 2

I've had a replacement headset due to a faulty one. Third replacement to be honest. All previous replacements didn't get to the point of connecting controller's before fault found. As they only replace faulty part ie head unit how do I connect contro...

Oculus Quest 2 being bricked solution.

You may have connected your oculus quest 2 to your PC or charged it and for some reason it’s stuck in USB mode. I have a solution! This may not work but what I did was scroll to the bottom and hold the volume and power button for nearly 45 seconds. T...

JoyfX by Level 2
  • 164 Views
  • 0 replies
  • 0 kudos

Resolved! Incorrect language on notifications

I have my Quest 2 language set to English(UK) but I am located in the Netherlands. Despite my settings, all notifications are shown in Dutch which I do not yet speak enough to understand. Is there another setting for notification languages? Although ...

Network Connection error when creating Avatar

Hi there, I'm having trouble creating an Avatar... I'm on the latest public test build and when trying to edit my avatar I get a Network Connection Error, as in the screenshot.I've tried restarting, I can browse the internet, everything else works, e...

IMG_7345.JPG

my rift s doesnt work and i want it replaced

i still have the warranty. the headset doesn't work. at first, 2 months ago, i couldn't get it to work as it didn't recognise either the usb or the display port being plugged in and would switch to the other one not working if I unplugged and replugg...

Oculus link crashing/not working on startup

I’ve tried unplugging, replugging, switching the usb, disconnecting it from the headset yet i can’t seem to get it working. There’s nothing wrong with the cable since it registers that the quest is connected. I get 3.1 GBps connected to usb 3. Everyt...

Air Link suddenly not working - potential fix

Like many people here, I've had an issue with air link not connecting recently, but have found something that resolved the issue (at least temporarily). It's not an absolute fix, but might provide some insight for someone to work out what's causing t...

Resolved! Oculus Win10 app won't install, connection failed

Hi!I can't install the Win10 Oculus app, it won't even start but just says (translated from german): "Connection failed, can't access oculus servers."This is NOT a problem with a download stuck at xx%, the download won't even start.I installed as adm...

Refurbished headset wont pair

I fell and broke my headset sucks but I was so excited to get approved for refurbished. I sent in my original headset and got my refurbished one back one day FedEx!! I was so happy. I got home from work excitedly went to hook it up and got stuck on t...

Touch Controller Blinking Constantly and Won't Pair

I had this issue with my left controller before and somehow got it to work after like 100 tries and after feedback from Oculus Support pretty much just having me re-install everything. They obviously didn't know how to fix this exact problem. Now the...

OcuBrett by Level 3
  • 58745 Views
  • 16 replies
  • 6 kudos

Refund not working

So basically I asked for a refund on time stall because it wasn’t working but the next day I thought I’ll try it again just to double check that it doesn’t work and then I pressed open on the game since I hadn’t revived the refund it was still in my ...

Controller?

Is there any way of fixing the inside crack or can I get a replacement, we've had it for nearly two years now.

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 9416 Views
  • 68 replies
  • 8 kudos

I lost paid game apps when I switched to Meta

Oculus 2 was associated with a Facebook account. Went the route of signing up a Meta account using my email. Ended up doing a factory reset to my headset. Now all games/apps that I previously paid for are not in my library.

Resolved! Lost Games

Just updated to meta and now all my games are missing. Tried the logging out of mobile app and logging on. No luck. How do you get to support or any support from meta oculus.

Anonymous by Not applicable
  • 377 Views
  • 5 replies
  • 2 kudos

Oculus Quest 2 Left Controller Drift

The left analog stick on my Quest 2 controller is drifting, and it has gotten worse over the past few months, and now I can't even move or use the menu properly. How do I get a replacement?

Quest won't stay turned off

So I'm having intermittent charging issues like alot of other people. Mine seems to charge better when it is turned off... however there's a switch in the Settings to "Turn on when detecting activity", so I switched that off. Then I just turn the hea...

RHunterr by Level 5
  • 9354 Views
  • 43 replies
  • 3 kudos

Referral query

Me and my partner brought new quest 2 each my partner had hers a month before me so hers is already activated .we saw the link for the promotion for 23 pound each my partner sent me the link to accept the referral which I did yesterday I activated my...

No referral

Hello its been over 30 days and me and my partner still havent recieved our 23 pound credit i brought my oculus quest 2 0n the 20th of august i accepted my partners referral link that day then the 21st of aug i activated my headset is there anyway yo...

New quest 2 blank screen

Just got a quest 2 and it turns on and you can hear it and the light on the side shows it's charging or on or charged and you can hear the on and off sound when you hit the power button. I tried covering up the sensors with tape. I tried to hold the ...

Quest controller inner ring popped out

Hi all,was playing earlier and noticed tracking was not working well. On inspection I noticed the inner ring has popped out. Not sure when or how this happened. I struggling to get it back in. Anyone had this happen and know of any tips to fix?Cheers...

Replacement controllers

Hi, my controllers have drift but also the index trigger on the left controller is broken (does not spring back out unless you tilt it to slide out) and the same is starting to happen on the right controller. Had the OC2 since May 2021, I’m not getti...

Labels