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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Horizon account setup removed all my apps

Hi there - it appears that in setting up the Horizon accounts I've made an error. Using my Facebook for login previously, when prompted to create the new Horizon account on the oculus I created a new username (@xyz). I kept all Facebook login informa...


Just had to say it, how is it that we can all get excited for meta connect, I even got an email inviting me to watch it on my Oculus quest 2, but yet my headset hasn't worked for over a month now? So not only is that a slap in my face, but how can me...

Resolved! Beat Saber 1.24.1 will not launch on Oculus Rift CK1

I have played beat saber for quite some time, it has always worked fine for me but coming back to launch it today it will not boot on my Oculus Rift. It attempts to load but crashes out before the game opens every time. I have tried reinstalling the ...

Controllers out of stock

What's the deal with the Quest 2 controllers being out of stock?My right controller is not working correctly and I am unable to replace it?Is there any new on when we should expect to have some more available?

Vinbul by Level 2
  • 2 replies
  • 0 kudos

I got fully charged

I bought bonelab with coupon OCULUS30 and it showed me i would be charged 27$ but when i went into "Bank Id" to comfirm my purchase and it showed me the full price of 39$. I later read online that it just was the wrong price on bank id and i purchase...

uvota by Level 2
  • 1 replies
  • 0 kudos

Can’t change PIN

I am taking this **bleep** back!!!!! I can’t change my pin!!! I had to do a factory reset, LOST ALL THE **bleep** GAMES I ALREADY BOUGHT!! This is unreal!!!!

Quest 2 not charging?

One day my quest turned off and when I plugged it in and the light on the side flashed red and it would put the loading screen and then shut off again and the light keeps on flashing red and it just repeats over and over. I tried charging ur for 5+ h...

Vino06 by Level 2
  • 1 replies
  • 0 kudos

Cross buy Bonelab

i bought bonelab on my phone with the oculus app i played it on quest and i wanted to play it on pcvr too and its not in my library even tough its supposed to be crossbuy

Left Lens screen will flicker then go black

I got my quest 2 on Christmas and enjoyed it for one day before the left screen started flickering for a few minutes then went to black. I contacted Oculus customer support and made a ticket. Turning it off and leaving it for an hour or two would fix...

Controller wont connect to my oculus quest 2

I have the Oculus Quest 2 and everything has been working perfectly until recently. The right controller on my quest just decided not to connect anymore so I restarted the headset still didn't work, replaced the battery multiple times, and factory re...

Unable to pair phone to headset

I am trying to access the quest 2's settings via my phone to turn on developer mode, and I found out my oculus isn't registered under my devices. I went through my settings on the headset itself to find the pairing code, and went through the process ...

Logged out and no wifi

I got logged out and i cant do anything bcuz it says:connected,no internetso im stuck with this for the past few days i cant get wifi no account i cant do anything pls help me its the quest 2

Unable to add Payment Method(OQ2)

Recently made a successful online purchase from a US merchant? Yes.Check to see if the financial institution placed any restrictions? Yes.Try another network connection type: I did. Didn't work.Try another network location: I did. Didn't work.Try dif...

Are these games obsolete?

These are all games I purchased a long time ago. Some of them I have played before. They were deleted from my drive during troubleshooting. Now I'm trying to reinstall them, but with each one, I get the message that there was a problem installing it ...

Problem with oculus link now bevor it worked.

My problem is maybe simple, the oculus link worked fine. then i was testing some games over mobile and hat do this code in everything fine. Today i want to use the link again i shows everything fine but i don't see my desktop anymore they are gone wh...

Resolved! Live Support

Ok so I am having this problem where I`m trying to have a talk with a live agent in support because my right controller is damaged and when I go to support ticket> meta quest> meta quest 2> Right controller> thumbstick> thumbstick damaged then it doe...

4Nors9 by Level 2
  • 2 replies
  • 0 kudos

Can not use my quest 2

For the last 24 hours my quest has been in pass through mode. All I see is through the cameras. I’ve reset and reboot it many times and I’ve left it alone. I’ve sent in reports everywhere that is available and posted on Reddit for help because I don’...

Spazbat by Level 2
  • 1 replies
  • 0 kudos

Can’t add payment method

I can’t add any payment methods I have tried everything I can find and nothing will work, am also worried that even if I could add it and get the game I want their is a lot of people saying bonelabs isn’t even showing up in there library or purchases...

Unable to Gift Games to a Friend / Constant Loading :(

Hello everyone! Basically I have an Oculus Quest 2, and my friend is trying to gift me Beat Saber. My friend doesn't have a VR device and made an account specifically to gift me, but the store just won't let them buy it. They use the mobile website a...

AeBee- by Level 2
  • 2 replies
  • 3 kudos

Resolved! Check My device - Oculus Quest 2

Hello, ive just bought an Oculus Quest 2 (it says oculus, not meta in the box) and when I opened the package it had 2 Big stickers that said REFURBISHED. The seller keeps saying thats New and not refurbished, etc. But the box clearly says it is! I wa...

Cant login to oculus

Hey I cant login to my oculus account it just keeps saying no network connection even though my data works in other apps

Cant sync screenshots

I cant sync any of my screenshots to the meta app, nor can I share any to my Facebook feed, groups or direct message, the 3 dots to sync media is grayed out and unlclickable and whenever I try to share via Facebook all I get is "Unable to share at th...


I'm trying to reset my Oculus PIN because I don't remember it, so I did everything I was told to, typed a new PIN and my password, and now I'm supposed to get a code from my email to continue. But the problem is that I am not getting an email! I've w...

OCULUS30 Promo Code

I'm trying to use the OCULUS30 promo code on bonelab, but when it asks for confirmation it wants me to pay the original price, even though I used the promo code. I've tried buying it on the desktop app and on the mobile app, still the same issue.

Jxnus4 by Level 2
  • 1 replies
  • 1 kudos

Link and airlink

 my little + butten is gone sinds the last update is there any fix and there is no avatar editor anymore these were the things i liked about link/Airlines hope there's a fix for it


Certain websites unreachable

Hello,when trying to use a specific type of website on my oculus quest 2. it keeps giving me an unreachable notice when trying to connect. I am able to connect and use other websites like google, youtube, etc. I am able to use the website on my pc. i...

OCULUS30 Promo code

Gentlemen,I hope all of you are fine.I have received a an OCULUS30 Promo code by e-mail a few days ago, which shall be expiring tomorrow. I intend to purchase Moss: Book 2, which normally is £29.99. When I apply the above promo code the overall amoun...

Kacgar by Level 2
  • 1 replies
  • 0 kudos