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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 40 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta please finally fix your Paypal mess !

It is now over two years that Meta makes people run in circles while pushing them to use credit cards.For how much longer is this nonsense and ignorance supposed to continue until we get working Paypal accounts in the Metaverse ???The support keeps m...

MacOS & Meta Quest 3 Sideloading Format Issues

I have a Mac with the latest Sonoma and just bought a Meta Quest 3. I've also had an Oculus Go in a drawer for about 5 years that I used to view 180 3D and 360 2D images and videos I took with a Vuze XR camera.It wasn't as easy as with a PC to transf...

Resolved! How do I shut off the avatar mirror in the home?

Hey there,I really loved the homes like Mountain lodge and Space station, but now there is a big ugly mirror with the floating torso of my avatar blocking the view and pleasantness of the experience. Is there somewhere in settings to kill that thing?...

Resolved! Vr usage on windows pc

I have already downloaded meta quest games on the headset. Can I re-download the same games on to my gaming windows pc to take advantage of better graphics?

Shadepic by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Avatars

Is it possible to create an avatar using free public software and then import it into Quest 2?

Mellen05 by Honored Guest
  • 4 replies
  • 0 kudos

Can't redeem gift after playing a demo

Last week I activated the demo of Pistol Whip. A friend gifted it to me some days ago but I can't redeem it because app recognize that I used the demo and I ONLY can buy it, not redeem the gift? Any hint, please?

davidrgh by Honored Guest
  • 4 replies
  • 0 kudos

Quest menu blocking double tap passthrough view

Is there a way to turn off the Quest menu and menu bar when double tapping for passthrough mode?I find that passthrough mode is essentially pointless with the Quest menu popping up.The whole point of passthrough mode is so you can get a quick and cle...

Add on not showing up in VR

Hi I’m new to the oculus. I have the quest 2. I purchased the mad scientist pack which shows on my phone app but I can’t find it in my vr. I only have the option to buy it again on the vr. Does anyone know what I can do about this please ?

Resolved! Not Getting a Reset PIN Email

I'm trying to reset my Oculus PIN because I don't remember it, so I did every thing I was told to, typed a new PIN and my password, and now I'm supposed to get a code from my email to continue. But the problem is that I am not getting an email! I've ...

TAKOMAN1 by Explorer
  • 24 replies
  • 4 kudos

Complaints department contact

Hello.I need to contact the complaint department ASAP.Anyone know their detailes? My quest stopped changing, I've sent it back to Meta in January, is is already a month since I'm waiting for the replacement and no sign of it. Naw they don't answer my...

claiming asgard's wrath 2 quest 3

Hi, i had gotten my quest 3 as a gift a while back and before giving it to me they logged in with their own account to test it so now i cant get asgard's wrath 2 for free, so i was wondering if there is any way to transfer it to my account, they also...

aivokolo by Honored Guest
  • 2 replies
  • 0 kudos

Can’t access my settings on oculus app

I can’t access my setting or connect my oculus after accidentally unpairing my controllers whilst tying to connect to another device instead of the previous one please help me the battery’s also are not dead so what do I do

New to Quest VR and need help playing Half-Life 2

I am new to VR and am finding the experience amazing I have only had my device less then a month, but can anyone help I would like to play (half life 2 )on my meta quest but I am a noob to this and there are so many video on YouTube don't now which o...

Blocked sons account

Help! My sons Meta account got a notification asking for a official age verification check, I’ve obliged giving Meta a copy of his passport which I don’t really like sharing with Facebook but to keep his account active obliged, his account has now be...

Headset Overheated

Just opened box and set up Meta 3 headset. Bought 1st app and message popped up to take off overheated headset. Is this a common problem. I want a reliable VR headset that can be used for more than an hour. Was really looking forward to using Mega 3 ...

Resolved! Is their a Support PHONE NUMBER?

hey everyone I'm just wondering if I can contact support by phone as I can not find a number only the ticket system. Thanks if you can help ....

Dchapzx by Protege
  • 31 replies
  • 0 kudos

New Quest 3 referral credits only for referrer

First I accepted the referral link from my boyfriend then setup my quest 3 Unfortunately when I checked wallet no credit is showing, my boyfriend already got his 30€Any help would be nice .

Miralikor by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Controller not working and it is very hot

I try to start my left controller and it's just getting hot.It just gets hot and isn't even showing a light.I tried changing the batteries and tried it with Aluminium foil.Hard reset doesn't work and the only thing I think is to just get a new one

Lyrang0 by Honored Guest
  • 1 replies
  • 0 kudos


Hey,My device and controllers started having issue just after 3 months when i bought , firstly it was little drift then week by week , too much crazy movement like even after not touching Controller , avatar start moving on its own, first compaint i ...

Y0king by Honored Guest
  • 1 replies
  • 0 kudos

cloudy circles centre of lenses quest 2

hi, just wondering if these cloudy circles on inside of my lenses are supposed to be threre. They have been there since i first got my quest, not really noticable when using for games ect, but, if there faulty i would like to know. You can see them h...

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Free trials gone after linking Quest 3 to Meta account

After I linked my Quest 3 to my Meta account, I am not able to see any free game trials in the Quest store anymore. The whole section of free trials is gone and games that do currently have a free trial like Synth Riders don't offer me one.After sear...

Quest 3

Thank you for your quick reply the serial number on the headset is (Redacted) The number on the receipt is (Redacted). The headsets messing up what do I do about this 2 years insurance and they won't do nothing because they don't match controllers ar...

Spotify music glitch meta quest 3

I play gorilla tag a lot and sometimes I like to play music. On my meta quest 2 and Pro I can easily listen to music, but on my Meta Quest 3 I can listen to music, but it is very glitchy and slow. I was just hoping the problem could get fixed.

Meta Quest 3 facial interface

Facial interface would not stay in extended position. I noticed a small metal piece sticking out of left side of facial interface. I removed the interface and the metal piece fell out. The interface will not stay in position to allow user to wear gla...

How To Get Full-Resolution Images Of Our Dynamic Avatars

Hello Meta Community!I hope you're all doing well and enjoying your virtual adventures with your avatars. I have a question and could use your expertise.I've been enjoying customising my Meta avatar, and I love the dynamic poses and expressions it ca...

Accused of having pornography in profile photo

has anyone been accused of this?. I had a picture of me at the pool in my swim trunks and no shirt. The picture was from my upper chest to the top of my head. I was suspended for 24 hours and accused of having pornography for for my profile photo.

Resolved! Refund money issue

Hey I decided to refund Pavlov Shack and my refund has been accepted but I have not gotten my money back how can I fix this?

mrslasher by Honored Guest
  • 1 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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