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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Gift Card not working

Hello, I am having difficulties with redeeming my Meta Quest gift card that I have just recently purchased from Amazon for my friend to gift him "Virtual Desktop." Whenever I try to redeem it on the mobile app, I kept getting an invalid code. After t...

Meta Quest 3 Headset Won't Power on

Meta Quest 3 Oculus headset Won't Power on. Have tried holding power button for over one minute, will not turn on. Have tried using different charger and power source plug in charging for several hours and still won't power on. From device, says head...

Resolved! New meta account device code not working

I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and i...

Unable to make in-app purchases - Quest 3

Unable to make in-app purchases - Quest 3l could buy games but one day after getting it, I couldn't buy games, I still cant.l've been unable to complete any in-app purchases. promo code also not working i got this massage (Request cannot be completed...

TikTok LIVE Studio Desktop Panel Support?

I want to live stream using TikTok LIVE Studio but I can't read my chat because the chat window doesn't show up when I go Add Desktop Panel. Can this be fixed soon? TikTok Live Chat WindowOculus Link doesn't detect it

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Resolved! Gorilla Tag Black Screen (after Terms of Service)

I have had the same issue for over a month. I’ve shut down, restarted, deleted, reinstalled etc, all to no avail. I contacted the App developer and never got a response. When you launch the game you have to accept the terms of service. After you do t...

Can’t purchase game

I can’t purchase games because it says I need it file an appeal,, not sure what that is. please help thx John Stengel

STFive by Honored Guest
  • 70 Views
  • 1 replies
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Resolved! Quest 3 Controllers are not aligned in game?

I’ve noticed that in a lot of games, (banter, bigscreen, pavlov, breachers) the hands don’t line up with where my controllers are pointing, instead they point outwards. This is not an issue with the quests menu ui, they line up fine when im navigatin...

raygon2000 by Honored Guest
  • 10477 Views
  • 100 replies
  • 5 kudos

Same meta quest account play at same time?

I just bought my third Oculos. With that being said, I would like to know if I can use the same account and add the games I already have and play on both in the same game at the same time? If not, what’s the best solution?

Meta Quest 2 Pairing

I just received a Meta Quest 2 and have tried everything, they are on the same network, I have factory reset the headset and uninstalled and reinstalled the app, Bluetooth on my phone is on and every time I input the code it say the headset cannot be...

Anonymous by Not applicable
  • 485 Views
  • 12 replies
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People app keeps crashing

Every time I open the people app it’s keeps crashing every time it get done loading and it’s really getting annoying Can anyone fix this problem? Thanks.

ViperAjYT by Honored Guest
  • 3865 Views
  • 36 replies
  • 1 kudos

Help!!! New quest 2

I've had quest to for about 3 days and in all that time I think I've been able to use it for maybe an hour.I have been to many forums and seen many people give suggestions such as making sure it's charged rebooting it all of which I have done and I c...

Quest 2 - Can't boot past spinning Meta logo

Our oculus 2 has been stuck on the spinning Meta symbol , tried the hard reset and it goes through, yet meta symbol is still comes back after rest stuck spinning and beeping again. Where should I go from here?

Resolved! Stuck in Scheduled Break

My son turned off the wifi while playing then the device went into a scheduled break. It now continuously says the device is on a scheduled break until Wednesday at 11am. I am unable to turn on wifi or turn off scheduled breaks. Any ideas?

Nodoo1975 by Honored Guest
  • 233 Views
  • 3 replies
  • 0 kudos

Roomscale lacks furniture and ceiling customization

The Quest 3 does an impressive job of scanning rooms. It allows me to add furniture, doors, and windows, enabling games to use this data for mixed reality experiences. If I turn it on the furniture even appears in full immersion when I’m close, actin...

Cuboluss by Honored Guest
  • 54 Views
  • 1 replies
  • 0 kudos

Lag

my games are extremely laggy and i know its not wifi because i did a speed test where i play and everything was perfect

Lockzvr by Honored Guest
  • 147 Views
  • 1 replies
  • 0 kudos

Asgards Wrath 2 can't select the current cosmic event

I just purchased Asgard's Wrath 2 about a week ago. There's a current cosmic event going on but when I place the pointer over the first one in the list I can't select it by pushing the A button (or any button for that matter).How can a start the even...

mrezz by Honored Guest
  • 68 Views
  • 3 replies
  • 0 kudos

Resolved! PTC v63 Scoped Storage Update

I know this will be a controversial topic, but there has been a enormous modding scene on Quest 1, 2 and 3 with people installing Nexus/Other mods into their games without needing a phone or computer. And the introduction of Scoped Storage in V51 slo...

Five digit code

I am trying to set up my iPhone 13 Pro Max to my Meta Quest 3. I can get it to hook up with Bluetooth but then it tells me to look in my headset for a five digit code. I look in my headset and there is no five digit code, does anybody know where I ha...

Hacked profile

Hello, I believe maybe someone can help me in this issue. I am afraid and freak put from this situation. Yesterday I hacked by somebody, I got emails my email adress has been removed from my account and my password has been changed and I logged out, ...

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