Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

White screen

My oculus have a white screen? Tried to reset it but nothing working?We've only had it a couple weeks, does anyone no what it might be? It's litrally just pure white.Thanks

Credit card charges and no way to track what they are for.

I have a recurring charge of $20.56 monthly and can't find what it is for. Also other charges for $4.32 and $2.92.There is nowhere on the site to see my account with credit card charges. How can I find this information?The card statement has them lis...

Oculus Home keeps stopping when trying to edit avatar

My quest 2 is updated to the latest firmware all my apps are updated as well. When I boot Horizon Worlds I’m told I need to edit an avatar, I click edit then I’m told I have to get the new avatar experience, I click yes and there’s preset avatars I c...

Airlink see PC on the Quest but cannot connect

I am trying to use airlink for connect my Quest2 to my windows 10 PC.I get the Oculus software on windows to the poitn where I want to connect a Quest 2 device to my PC.On the Quest 2 headset I can go to the Quest Link aettings and enable the Airlink...

Why was I denied access when I tried to post?

I am new to the forum and I was denied access to post. I went to my security settings and changed a few things but its still not clear to me why I was denied. Is there some screening Meta does in the background to process my application to join the c...

Clanlan by Level 2
  • 1 replies
  • 0 kudos

Lily Collins hackers

My Facebook page and account has been hacked by the Lily Collins hackers. Please HELP as I have more than 13 years of data and photos on my Facebook page that are my memories. PLEASE HELP

Samsung Gear VR Samsung Galaxy S7

Hi,I recently got a Samsung Gear VR (Oculus) headset. Brand new in it's box. "Compatible with Note5/S6 edge+/S6/S6 edge/S7/S7 edge", it says on the front of the box.I have a Samsung Galaxy S7 so I thought: "Nice! That should work!Not...When I connect...

Lily Collins Facebook Hack

I just sent a complaint form to the FCC!!!!! Request received: Lily Collins Facebook HackInboxIconDescription automatically generatedFCC 10:01 AM (4 minutes ago)to me##- Please type your reply above this line -##Hi Barbara,Thank you for your submissi...

Cant Login Samsung Gear VR

Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus app...

SaviddL by Level 3
  • 76 replies
  • 21 kudos

Clothes wont change

I am a new user. I tried to change my avatar's clothes and appearance from one of the default templates. When I tried to change my avatarand hit 'save', the physical features would stay (only once), but the clothes i picked would not. The default out...

My Quest 2 won't play MP4 videos anymore :(

Edit: I have tracked this down to h.264 videos no longer playing (I've found some others that are having this same issue). h.265 MP4 videos seems to work ok, but anything encoded with h.264 won't work anymore.I have been playing MP4 videos in the TV ...

can't update device

When I connect my Meta Quest 2 to the Oculus desktop app, I am prompted to do a software update. However, when I click on that, it brings me to my account page on the Oculus browser, and there is no way I can update the device from there. I've tried ...

Resolved! IOS App Landscape Rotation not Working

Hopefully someone here can help if they have dealt with this or maybe just missed a tutorial somewhere or something. Every time I cast from my Quest 2 to my iPhone the casting feed is always in portrait. Is there any way to force the cast feed to be ...

Resolved! Controller

Hi oculusi have bought the oculus quest 1 bit the controller is not working what should i do?

Casting problem

The app on my phone won’t let me stream or connect to my phone it says connecting then it stops and keeps going is there a way to fix this?

Left controller thinks it's laying on the floor

I got my Quest 2 working last night for the first time in a few months. I was using it to play DCS world and all was well, except for I couldn't seem to get any response from my left controller even after a battery change. Then one time I was enterin...

Can’t find inventory

Hello friends, I just started on Quest 2. I’m really excited with this VR system but the menus are being confused for me. I still looking for the place (room) where the game head me and I was able to move items from my inventory also move and resize ...

LKimera by Level 2
  • 1 replies
  • 0 kudos

Oculus glitching

when I turn on my oculus it asks me to set up a boundary but i cant because the whole thing glitches including the controllers, and even if I can set it up it just resets the boundary and tells me to make a new one. I tried cleaning the lenses and ch...

Random Encoder Framerate Drop in Link/Air Link

I'm getting random encoder framerate drop in Link/Air Link. Some people experienced random framerate drops the other day, but now my problem is framerate drops on the encoder side. Looking at the graph, it seems that the unstable decoding time is the...

linkinfo.png decode.png
tanubon by Level 7
  • 1 replies
  • 0 kudos

Oculus Link Constantly Disconnecting

My Quest 1 keeps Constantly disconnecting every time I'm playing games it just keeps disconnecting any solution to stopping this CPU i7-11700F GPU RTX 3060TI RAM 16GB


Purchased the app and add on. When I goto my app to download it just says purchased. And I can’t download the game on to the VR. How do I go about downloading Golf+