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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controllers wont pair no matter what i do.

I've tried everything, i've tried reseting my controllers, taking the batteries out of them and putting them in again. restarting the headset, i've tried to also factory reset my headset but the screen just turns black and the fans go full blast. but...

Cruor by Guest
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  • 0 replies
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Safety cideo

Trying to set up my meta quest and it's stuck on the health and safety video past it someone please help fix [Mod edit: protecting your privacy, we removed your sensitive information.]

Meta quest pro eye tracking no longer working

Hey all, i have recently encountered an issue where my meta quest pro eye tracking has completely stopped working in VRchat and the aura app, it shows minute data input when i look at the debug tool in aura. It works when i calibrate it, it follows m...

Resolved! Can’t Purchase Add-On for Child

My son has “No Clip VR” and wants to purchase an add-on support pack. The app is rated 10+ and his account is for that age. When I try to purchase the add-on using his account, it says I can’t due to age restriction. How can I buy add-ons for a child...

Meta Quest 3 flickering white pixels

Had my meta quest 3 for a few days been playing primarily asgard's wrath 2. I had noticed on occasion that I would see these random lines of white pixels flickering on loading screens and occasionally in dark scenes.. It didn't seem to do it that muc...

Quest 2 / Visible jitter around edges of shapes

Hi,After receiving my replamcenet Oculus 2, I started to notice a jitter around the outside edges of shapes, looks like some small diagonal spikes moving. This effect is also visible on white text on black background and also on the outside edge of t...

BogdanTi by Honored Guest
  • 1628 Views
  • 2 replies
  • 2 kudos

right controller death

My Oculus 2 right controller not working. I am frustrated and have not used the Oculus 2 in years, as my account did not work before and I had to wait many months to make it accessible again. Immediately after fixing this problem, I encountered conne...

None of my multiplayer games are working on Quest 2

Last night my son was playing Yeeps as he does most evenings. Everything was fine. This morning none of his multi player games will work. I went through troubleshooting and nothing worked. Software is updated, we did a hard reboot, we have checked an...

Meta quest divice

Cree una cuenta en meta, cuando voy a meta quest divice, para vincular con el codigo que me da mi meta cuest 3s, me salta que no existe una cuenta tal cuenta asociada

Workrooms personal office mic

Hello!I use workrooms personal office daily for productivity and I enjoy a lot the setup with 3 massive virtual screens, but I cannot use the quest3 mic as an audio input for my pc.Is that not supported yet or am I missing something?

Hazin by Honored Guest
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Not getting usb prompt in quest 3s

pc for some reason is not detecting headset i have dev mode enabled its only charging the headseti am using the same data cable i used with my quest 2 and only difference is im using windows 11 i tried to kill the adb server in command prompt and it ...

I have (no) devices

I have two devices registered to my account. But the problem is, I also have no devices registered, according to Meta, so I can't get customer support.I can't get any help from anyone. Please, can someone from customer service please, please help. Th...

Wifi not working on access point

Hey,again and again, Q3 refuses to connect to my access point (Linux Mint). All my other devices connect with no issue.Normally, I "forget" the connection on Q3 and retype password (~5 times until (sometimes) it works, I also need to re-create the ac...

rph-occ by Honored Guest
  • 94 Views
  • 1 replies
  • 0 kudos

Resolved! Not able to logging in with Meta Quest Remote Desktop

I just upgraded Meta Quest Remote Desktop on my PC: 3.15.0.2.113But during the logging in process, it asks me to continue on my browser, which I do, but when I did it on the browser nothing happen in the app.I tried to change the default browser in W...

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grozeille by Honored Guest
  • 4106 Views
  • 10 replies
  • 1 kudos

Glitchy Meta Horizon App

Hi there,Recently on the Meta Horizon App I've been having alot of glitches and bugs such as not being able to see my friends profiles... Links not sending and turning into dots... Same with sending images too. Also my avatar on my profile page glitc...

Can someone please explain this

I'm going to factory reset my quest because my other account is taking up too much space and I need some space to reinstall a game. So when I go to back up games to the cloud it says go to a link to see my cloud on my quest but when I go to the link ...

Using quest 3 on a moving ship

I was trying to play my quest 3 yesterday while offshore and my ship was moving some due to weather. It wouldn't work right due to tracking issues. Is there a fix for this or wont work while any movement is going on? TIA

Brent2553 by Honored Guest
  • 1572 Views
  • 6 replies
  • 2 kudos

Proxy setup in Oculus Quest 2

I need to set up a manual proxy in the wifi setting (to the wifi network my Quest 2 device is connected), inorder to record the the incoming and outgoing network traffic from Oculus Quest 2 device. I tried to set-up the proxy by long pressing the WiF...

Meta quest 2 UI is messed up

Recently I’ve noticed my UI is now a gray color unlike the old dark but colorful fade. Also it seems like the ui is janky and not properly working. Like in the picture the pattern dots are covering the button which is obviously not something meta wou...

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Phowg by Explorer
  • 690 Views
  • 16 replies
  • 2 kudos

Vader Immortal wont load

I have Vader immortal episode 2 for Rift and it played fine for a while. Now when I try to play it I get "Loading" screen but it never loads. Will not load and have to Ctrl+alt+del to end task. It says not responding. I have rebooted, uninstalled and...

Is it safe to use compressed "canned" air? - Quest Pro

Is it safe to use compressed on my Quest Pro? I never used it on my old Quest 2, because the lenses have large plastic gaps that small particles (dust, dandruff, tiny hairs) could potentially slip through and end up getting stuck on the screen. I rea...

EvyWags by Honored Guest
  • 76 Views
  • 1 replies
  • 0 kudos

Meta's Music Section

How To Contact Meta's music section for a discussion about providing our copyrighted audio contents directly.

Resolved! Oculus App Status: Can't Reach Oculus Service

Trying to set up two new machines and neither one of them will run the Oculus App. They run for a while showing "checking the status of your oculus app" then come back with an error "Can't Reach Oculus Service." Then it wants me to try Repair and the...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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