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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Tray Tool error

Hi guys,I have an issue with OTT, it used to work very well, now reinstalled twice and I still get an error message when trying to save settings in "Quest link" panel. The text is in italian but I'm sure you can get the issue, it is related to a valu...

OTT Error message.jpeg

Resolved! Referral not eligible

Hi, i got a Quest 2 recently and i wanted to get the referral code from a friend in the Netherlands, but i am in Czech republic and i get the error. "Ineligible CountryYour country is not eligible to use Referral at this moment. Please ensure you're ...

Sidequest and bugjaeger help

Hello I've done the developer mode when I put the cable into my headset and samsung galaxy zfold3 allow it stats choose an app for USB device 3 apps come up camera importer downloads and gallery I'll press downloads and files files by Google and home...

Oculus being lazy

Oculus is trying to get people to Bluetooth their oculus VR headsets to their devices to just play the games they bought all because they can't fix whatever is going on

Melted port

I plugged it in Over night and when I checked it in the morning it was melted and wouldn’t charge I only used the charger it came with

Multiple Devices under 1 admin for education...

Hello All,I have purchased 4 Quest 2 sets for my vocational program at a local high school. We cannot access FB from district networks, we do not have phone owned by the district, we cannot AirLink due to network security settings. It looks as though...

Game bought without even knowing

Alright so I tried to get a game call job simulator and it said purchase was canceled so I thought nothing of it. Later my sister said job sim is cool and I'm wondering what? So I later see my sister has played without telling me so I checked bought ...

hi there, question

hey question, i have a 3060 gpu(in my dell g15) and a quest 2 they won`t connect, what do i do? Is there a setting i can change or fix

Deleted email address

Hi. I just realised the email on my Facebook, that I registered with, has been deleted by Google so I won't get the code for best saber. Is there anything that can be done please? Thank you.

Quest 2 issue

My Quest 2 is stuck. I power on and see the meta logo, then what looks like a SD card image with a down arrow and a green bar loads at the bottom. Then another screen with the Meta logo that never goes away. I have tried to factory reset, but it stil...

jevey22 by Level 2
  • 2 replies
  • 1 kudos

Resolved! Stuck in a Facebook oculus login loop of death.

Tried to login to use my quest 2, app says to log in using Facebook or oculus. I've already merged the two so I click facebook. It takes me to facebook website, which prompts me to login and go back to oculus app. Once I get back to oculus app it ask...

Quest 2 Air Link Connecting but stuck on loading screen

I'm having trouble with my Quest 2 Air Link connecting to my laptop. I've used Air Link for a while now and it was working fine on the 19th (9/19/2022) before I ran into the issue of it suddenly being stuck on a loading screen whenever I try to conne...

RTX2050 Graphics card is not compatible

Hello guys, my newly purchased notebook is i5-12500h, and the graphics card is NVIDIA RTX 2050. After installing the Oculus client, it prompts that the graphics card is incompatible after startup. I checked that the RTX 20 series are all within the s...


contacting support - a real person

I have a question about setting up my account. Is it possible to talk to a real person or is this impossible? I tried messaging someone but they sent me a link that was not helpful and then logged off. I understand the desire to route customers throu...

Can’t connect to multiplayer lobbies on a few games

I’m trying to play games to socialise with people and make a few friends on the way but when I play a certain couple of games I can’t connect to multiplayer lobbies but when I go on like for example rec room or vr chat it starts working I don’t under...

Spectator Mode for Quest2

Looking for any documentation on how to implement the spectator mode shown recently at a oculus event. Basically the feature is a separate camera casting to a phone or compatible device, that isn't what the user in the headset is seeing. I work in Un...

I need help!

My son purchased games without my permission. Can I please talk to some one who can remove these from my account?

Noeykai by Level 2
  • 1 replies
  • 0 kudos


I don’t have email I started oculus with and I can’t reset pin how can I reset pin

Rift S "oculus sensors can't track headset"

My Oculus Rift S has just started saying "oculus sensors can't track headset" after working fine since I bought it.I have tried dozens of solutions I found online and nothing has worked so far. The only conclusion I have come to is that when I check ...


Anyone know when meta updates their app? Wondering since I’m curious.

ERROR 301 and error 475

I recently got my new computer and occulus rift. I tried to connect it with airlink I got error 475 and error 301. I got a 16ft cable to do it without airlink and I am getting error 301. I have disabled nearly anything related to razer as I was told ...

I cannot log into the old account for my oculus

I have an oculus that my step father bought and when he logged in and used it a long time ago, he had used a different phone. it says that both of his emails never had an account and i dont know the passwords to either. I want to put my account on th...

Daphyll by Level 2
  • 10 replies
  • 0 kudos

Headset not displaying anything but black

Not only that I can’t seem to log in. I’m not young but I’m not that dumb that idk how to login but it simply won’t let me. My headset is just a black screen and I can’t even get into the app on my phone now. What do I do please?

Resolved! App is on sale when I'm logged out, but isn't when I log in

All app on sale price change when log in became normal price (no discount) .when log out price change became on sale again. Only Bundle sale app price on sale when login Problem happen this week All Web Browser PC Android ,Oculus android App ,Oculus ...

not log in.jpg Log in.jpg
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