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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 109772 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How do I remove an Account from Quest 2?

I have two accounts connected to my Quest 2 — my admin account and my friend's Meta account. How can I remove my friend's account from my Quest without resetting it? I can't find any way to do this. Please help.

Meta Quest 3S 2 versions

Hi i see that there are two versions for S3a FCC and EU, I need a letter to release the shipment stating that the S3a locked the frequency and output power by location he FCC version support wifi 7 that not allow in Europe, the EU limited for wifi 6 ...

Ayman1486 by Honored Guest
  • 252 Views
  • 0 replies
  • 0 kudos

Cannot Login in my META ACCOUNT

Hi, It is not my main account.. i had to create it in order to post. I am stuck in an infinite loop where I cant login. I change the user and password, it changes it, because i receive a confirmation email, but promps a error "Mail or password incorr...

Susi25 by Honored Guest
  • 196 Views
  • 1 replies
  • 0 kudos

Audio Link (Wireless) - Not working

Hello community,I just recently bought a Quest 3s, but unfortunately the Audio Link is not working.In my case : I would like to hear the sound of the quest on the computer.I already tried different options :- Repairing the Meta Quest Link software- S...

Away from Oculus for a couple years, trying to restart.

I've been away from my device for a couple years and I tried to start it up again and none of the games I purchased will load. I contacted support and they said they sent me an email. I guess they packed up all my stuff and sent it to me in an email ...

Lenneron by Honored Guest
  • 175 Views
  • 1 replies
  • 0 kudos

Oculus quest 2 Black screen

My oculus quest 2 is stuck on a black screen. When I turn it on I can see nothing. I looked up guides for similar issues but nothing worked. I have an issue with my quest 2. I was just playing then suddenly the screen turned black. At first I fixed i...

Gongdyyy by Honored Guest
  • 10754 Views
  • 28 replies
  • 3 kudos

I need help!

So i bought a Quest 3 from someone and his account has bought games and i don't want to lose them so i tried to add my account and share his apps but it needed to give me an code but it didn't give me anything.

OniON74 by Honored Guest
  • 178 Views
  • 1 replies
  • 0 kudos

Order confirmation email

Hi, I recently ordered the Meta Quest 3S as a gift for a friend and never got the confirmation email that the order went through but money was gone from my bank. I'm wondering if it did go through or not. I never checked the boxes for email updates b...

JaxGorf by Honored Guest
  • 252 Views
  • 1 replies
  • 0 kudos

Controller Battery stuck at 0%

My left Quest 2 controller is having an issue where it won't stay connected to the headset at all. I changed the battery and it says that its at 0%. The right controller's battery is fine, and I even swaped the two to check and it still read as 0%. I...

SoraIzumi by Honored Guest
  • 4141 Views
  • 13 replies
  • 1 kudos

Right Controller no power.

Hi my right controller has stopped working. I have tried replacing the battery with known good batteries but get nothing. No led indications, no vibration, it appears completely dead. Controller is clean of any debris, please advise.

Resolved! Quest 3 Display Issue

I have some interesting display issues. First is that after about an hour of gameplay, the headset gets really hot. The display starts glitching, and i see random pixel patches flickering all over the display, almost like "the matrix" effect. Second ...

APPEAL TO BAN

Good morning.I'm using this account but I'm referring to my alepre3d@gmail.com account since I'm not allowed to write post with that.Yesterday I started using my meta quest 2 again after some time, at the end of a game session I updated the device.Wh...

I am threaten, but gets blocked on facebook

May not the right place, but impossible to get in proper contact with Facebook ore MetaI have a problem with a person who has threatened me and called me very degrading things in a Facebook group and he has sent me many violent messages and even thre...

Population 1 on Rift wont log in

Ive had my CV1 forever and have been playing POP1 for a very lng time. I recently took a break, but upon returning to the game, It sticks on the "Logging in, Please Wait" Screen and i can never get into the game. Ive uninstalled already, and ive chec...

Instagram Account hacked using meta horizon email

My instagram account got hacked 4 months ago. I managed to recover it but unfortunately my Meta account is connected to an email address that I don’t recognise. I can’t delete my Meta account or instagram account. Nothing helps as it sends a code to ...

Resolved! Quest 2 - Beat Saber fails to load after downloading DLC

Ever since I purchased the new Britney Spears dlc, I've had an issue with Beat Saber refusing to load. I get the gray Beat Saber title with the three dots, and I can't even quit the app at that point. I have to restart the goggles just to be able to ...

Immadoit by Honored Guest
  • 756 Views
  • 2 replies
  • 1 kudos

Resolved! Accidentally renamed my Horizon account wrong :/

Greetings, Can any forum staff help here. I accidentally misspelt my Horizon account name. I now seem to have two names appear in my Virtual desktop pc app, I didn't add this myself. I hope this doesn't effect any software I purchased months before. ...

Cannot Follow

Noticed that mine and my friend status not showing and decided to unfollow eachother and follow again, the big problem were having now is that we cannot follow eachother now and not sure if this bug gonna be fixed or not but would like it to be fixed...

SiVzBoyo by Honored Guest
  • 189 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to Purchase Apps Via Card Nor able to redeem Gift Card

I am a Quest + subscriber. Off lately i wanted to purchase Batman game for my account but could not do so as I am unable to make any payment via Card. I tried Multiple cards & even Paypal account. It says card not supported or some strange reason,. F...

Eljogiji by Honored Guest
  • 256 Views
  • 2 replies
  • 0 kudos

Resolved! MQDH 3.0.1 not able to connect to Meta Quest Pro

Hi,I am facing trouble connecting MQDH to Meta Quest Pro. I used macOS Ventura 13.0 (22A380) and downloaded an updated MQDH 3.0.1.I can connect my device to the Meta Quest mobile app but not to MQDH. MQDH was able to find the device but was stuck at ...

Screenshot 2022-11-04 at 9.28.54.png
ansh90 by Explorer
  • 5288 Views
  • 7 replies
  • 1 kudos

Login isues

Whenever I try to login to the mobile app through the Facebook option I complete it and it has thumbs up with a bandage on it and says “Page not available” please help me

Unable to log in

Hi, my Facebook email and Meta quest email are the same, I can log in to FB and Meta app. When trying to log in to headset it's saying log in to a specific email which is blanked out. This isn't my log in email, my log in email has always been the sa...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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