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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3770 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Blade and sorcery U11.3 crash

Since I installed U11.3 blade and sorcery keeps crashing randomly. Can someone please tell me what to do.(it even crashes without mods)

Yoyogb by Honored Guest
  • 2135 Views
  • 12 replies
  • 0 kudos

Clouding and fly screen quest 3

Hello, I now also have a Quest 3 and suspect that the lenses are already defective. When the image is bright you can see small spots and the fly screen effect is clearly visible when the text is further away. I was able to compare the image with my Q...

Refferal issue

Hi folks, so the credit for refferal did not appear on either account involved so sent a support email and had an initial reply asking for the details for each account so I replied, that was 6 days ago and I've heard nothing since. Does the live chat...

Haz2901 by Honored Guest
  • 137 Views
  • 2 replies
  • 0 kudos

Account editing

Hi, sorry to be abrupt here but I’m on the end of my tether with meta at the moment, can anyone here actually physically resolve my issue here, basically my 13 year old sons account I set up was set up using his moms/ my wife’s email as you seemed to...

quest 2 qr code

Hello everyone, community! This is my first post, and I've owned the Quest 2 for 10 days now. I want to mention that I use it for work; in fact, my architect developed a 3D render of a house and sent me the QR code to view it through the headset. How...

Sirio187 by Honored Guest
  • 297 Views
  • 1 replies
  • 0 kudos

Boot Loop

My daughters Meta Quest 2 is stuck in a boot loop. The logo pops up spins once makes the usual sound then glitches and turns off starts over. We have done the factory reset and it continues to happen. We have turned it off and charged it for 24 hours...

Games / apps won't complete download.

Hi,Since I put my headset on yesterday, none of my apps / games will complete their download.I noticed it when I went to download Asgard's Wrath 2 on my Quest 3.I haven't changed a thing from a couple of days ago when everything was working fine.Afte...

Evolvic by Adventurer
  • 587 Views
  • 6 replies
  • 2 kudos

Poor Service and Delivery

Ordered my quest 2 on Monday 27th got an email saying it would be delivered on the Thursday 30th Nov, no tracking information, No customer chat service had too send an email to find out what time I could expect it and was told I wasn't going to get i...

Referral link not working - no credit given

I currently have a quest 2, and I sent my sister a referral for her quest 3. We both live in the United States.At first, she set up her account and accepted my referral link. I also saw her referral acceptance in my mobile app. Then, just before she ...

Stegoman by Honored Guest
  • 235 Views
  • 2 replies
  • 0 kudos

My quest 2 died and it wont turn on

So I was using airlink and my battery started to drain faster than usual, so I charged it and when I was charging it, it died, so I charged it and I waited for 10 minutes and I held the power button and it said "3%" (Note: I have that meta developer ...

Iawcy by Explorer
  • 385 Views
  • 5 replies
  • 0 kudos

Mensaje "Activar Quest Link"

Buen día @MetaQuestSupport: Ayer, al conectar las gafas Meta Quest 2 al ordenador, cuando me apareció el mensaje "Activar Quest Link" le di por error a "No volver a mostrar más". ¿Cómo puedo hacer para que vuelva a parecer?Gracias.

Merygold by Honored Guest
  • 374 Views
  • 7 replies
  • 0 kudos

Charging port melted

Does Meta replace devices with melted charging ports? This appears to be a reoccurring problem.

YBQcrew by Explorer
  • 1045 Views
  • 14 replies
  • 2 kudos

Feature Request: Shared Folder

When setting up an account for a family member I noticed a problem....SHARING things like photos or recording between the owner and guest account seems impossible.This is quite a bummer if you edited and uploaded some nice 360 degree videos from the ...

Resolved! HELP ME PLEASE

MY OCULUS APP IS TELLIN ME TO UPGRADE MY GRAPHICS DRIVER AND I TRIED BUT MY PC ISNT COMPATIBILE WITH THE GRAPHICS DRIVER 17.11.2. SOMEONE HELP OR JUST REMOVE THE GRAPHICS UPDATE IN A WHOLE

Tappiv by Explorer
  • 391 Views
  • 5 replies
  • 0 kudos

Why can't I redeem a referral?

My friend from a Facebook Forum suggested that I take advantage of some of the Holiday offers and get an Oculus Quest 2. So I did. I set it up this morning and tried to redeem her referral code and was told "This Facebook Account has already set up a...

HitmanDJS by Honored Guest
  • 5176 Views
  • 12 replies
  • 2 kudos

Resolved! Supervised Account and Primary Account?

I recently created a user account of my own so that I could create the “supervised” account for my kid. When the headset is turned on it defaults to my account profile so he uses that and can totally bypass any supervised setting/limits. Can I either...

Quest 2 or 3 with DT770 headphones

Does anyone know if the quest 2 or 3 supplys enough power for the dt770's to sound loud enough? I just haven't really seen people ask about the headphone jack output.

Asguard's Wrath 2 free game issue

I got my shiny new Quest 3 a few days ago and all setup fine. I followed a pop up in the headset for the free game Asguard's Wrath 2. I understand that it is not released yet. However the game does NOT say purchased in the store (my brother also boug...

WAVY effects on asgard's wrath on quest 3

I have a quest 3. I have used both air and quest link with a quest 3 link cable.on asgard's wrath using both methods sometimes the game works fantastic. And sometimes I have these WAVY effects as I look around the landscape like a mirage.This is even...

Download stops

My download stops after the first half, the Oculus support couldn't help me so far.Can anyone help me with my Problem?

Lots of oculus go games no longer downloading

I have 166 games and about 40 I can no longer download. They either flash and stop downloading immediately or get 19MB-120MB stage and jam. I have plenty of space and no issues downloading the other games.This has happened after our account "upgrades...

Can you share games from Meta Quest 2 > Meta Quest 3

Can you share the same games on 2 meta quest 3 headsets? I have the same admin on both headsets but when we go for example to the bowling game it says you can’t both be on it at the same time. Is there a work around so that we don’t have to purchase ...

Mindi1975 by Honored Guest
  • 272 Views
  • 1 replies
  • 0 kudos
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