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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't sign in my meta horizon app because of 2 auth factor

Hello,I'm having a real problem with my meta horizon phone app. I had to reset to factory my phone due to several problems, and while it came to reinstall my meta horizon app with my first account (I'm writhing here with second account), the two fact...

Meta outage December 24 deactivated account

Hi, begging so hard for help! meta was down yesterday and it sent me a notification asking for id for no reason- i posted my id and it auto deactivated my account. No reason etc. i need my account for my business. I am screwed without it. Please help...

Stuck with Open Support Issue—No Response

It's been over a month with no response to my support request. I can't close the issue myself, and I can't open a new one because of it. This is really frustrating—can someone help me close this or get it resolved?Thanks.

Issue with Age Verification

Hello Meta Community Moderators,Could you please remove my post regarding the identity verification issue? The problem has been resolved, and I no longer need assistance. I would appreciate it if the post could be deleted.

Right controller not showing in headset

The right controller no longer shows when using the headset. This is what I've tried so far:• leave batteries out (multiple times, for a day)• Unpair / repair in app. Both controllers are listed, and show 100% battery.• Factory reset• Clean battery c...

Meta account was Hacked and the email was changed

So back in July my facebook account was hacked and I reset my password. It seems the hackers changed my meta account email to their own and put 2FA on the account but only for the meta account. I only discovered this as I was trying to set up a Metaq...

Meta Quest stuck on loading screen

Hello, I have been trying to play my oculus for the past week and it’s stuck on the Meta Quest logo, spinning and fading away and it won’t stop and the only thing I can do is hold the power button in the minus button and all that does is turn off my ...

Meta quest 2 left controller not working at all.

It keeps on blinking in Morse code.. 3 slow blinks and 3 fast blinks... I've tried every single solution I can find like unpairing and repairing and battery issues nothing freaking worked, I even updated the controller, it's extremely frustrating and...

Grayed Out Application Library (SOS)

When I try to access the app library, it appears grayed out and won't let me do anything.Thank you.

Inhabilitación de facebook

Desde el 18 de diciembre e inhabilitaron mi cuenta de facebook diciendo que infringi la normas comunitarias y no es así ya que no público nada hace más de 3 años lo que más molesta es que es una cuenta de más de 15 años que solución me dan ya que no ...

Instagram hacked using Meta Horizon

Hi,my Instagram has been hacked through Meta Horizon and i can see it is linked to their meta account. How do i remove my account from their meta account centre and reconnect it to my personal account centre?

An account that is in the same Accounts Centre as your Meta account has been suspended

HiMy Facebook account got suspended today after i received this email An account that is in the same Accounts Centre as your Meta account has been suspended. When i try to login my Facebook account it shows me a this massage :We suspended your accoun...

One Arm Beat Saber limited songs. UPDATE: HERE IS THE LIST OF ALL THE ONE-SABER’ SONGS AVAILABLE

Hi again, After reaching out to everyone I could think of, I received an awesome email from a Beat Saber team member with the list of all the songs that allow us to play with only one saber. Here is the list for everyone to have it:“The following is ...

Gift card

I got a gift card for my vr and I typed the code in and the money never went on my account and disappeared. How can I get it back it was $25.

Resolved! Gift card

Am I not able to use a Meta Quest gift card for Gorilla Tag? It's in my Quest cash balance, but will not allow me to buy the shiny rocks via the ATM within the game.

Unreal Engine's Project Launcher hangs on the Launching step

When I try to deploy my Unreal application to the Meta Quest 3S by using the Project Launcher then the deployment hangs at the Lauching on "Android_.ASTC@..." step. I can deploy the application by packaging it and then use the `adb install` command o...

Quest pro controller update stuck on 0% on quest 2

Got myself some Quest Pro controllers because I broke one of my Quest 2 controllers. They paired fine, but then on my headset, a message popped up saying "Controller update in progress Left (0%) Right (0%)" and it's been stuck like that for days. Saw...

Hacked underaged Instagram account

I recently got hacked out of my account with no 2FA or any way to get back in. All help Center options are exhausted. There is random bank information and underage pictures on there due to the hacked which is a violation. I am sincerely requesting th...

Pro controllers will not update on Quest 3

Pro controllers will not update on Quest 3. Just paired them and the update seems to be stuck at 0%. I’ve done everything, reset, restart, repair, charge, factory reset. Is there a quick fix or solution?

no puedo ingresar a facebook y tampoco tengo la app de autenticacion instalada en mi telefono

Hola buenas tardes!!!no puedo iniciar sesion en mi cuenta de facebook porque tengo activada la autenticacion de dos pasos, y no tengo los codigos ni tampoco configurada la aplicacion en mi telefono. como puedo obtener los codigos? cuando recupero la ...

Help me

I'm still confused about Meta, why was my account suddenly deactivated without any notification or clear reason, not just Facebook, but WhatsApp, Instagram and Thread, all of them were deactivated I don't understand what my mistake is, my account i...

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Lost Account

Hello, I've lost my Facebook account (Account linked to Meta VR Quest 2 and 3) This individual changed the email account from it, the Instagram account and the phone number to THIER OWN SOCIALS. I’ve tried EVERY single article, support link, multiple...

Faulty headset quest 2

Quest 2 headset faulty within warranty but was Xmas holidays. Contacted meta after Xmas to be told it’s a couple of days out of warranty so can’t help!!! Have advised I purchase a new one. A product to this value should last more than a year. I am fi...

facebook account suspended!!

My Facebook account has been suspended due to some activity on my quest 2,...How do I get this resolved, it is also linked to my business page which is my income and i really need..Any help would be really appreciated as I am at my wits end with worr...

I lost my account due to phone number change, how can i get it back?

Happened about 4 month ago but when i tried last time i couldent find anythingWhen i changed phone number i forgoted about meta quest and im not able to get my account back because i do not have any other logging methodIs their a number i can call to...

Resolved! Getting permanent MAC address for Quest 3

Hi, I'm trying to connect Meta Quest 3 to a university internet, which requires registering MAC address. The problem is, the MAC address I see on the phone app or in the device "about" menu keeps changing. I am not sure if turning the device on/off o...

Meta-AI

I recently bought meta quest 3S. In settings under advanced, I tried to turn on me meta AI But it is turning off, and I Cannot take advantage of it. How to use it how it will work

Resolved! I can’t play multiplayer games

I am having trouble playing multiplayer games. I join a multiplayer game and it will kick me from the lobby but not the actual game from 5 to 30 seconds of being in the lobby. I tried doing a factory reset, deleting and reinstalling the game and rest...

Volume Spiking Issue with Quest 3

Hello, I recently purchased a Quest 3 headset, and I'm really happy with it! I've been using it with AirLink to connect to my computer.However, I've been encountering an issue during my sessions where the volume on my headset suddenly maxes out (I se...