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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 33701 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta Quest App can't log into Meta Account

So I got my Meta Quest 2 today.I already created a Meta account yesterday.Installed the Meta Quest App on my iPhone 6S, iOS 15.7.When I want to log in with email, it asks for access to auth.meta.com, then login prompt.Nothing happens after putting in...

grembel by Level 3
  • 1892 Views
  • 2 replies
  • 0 kudos

Controllers stopped working

Both my controllers do not operate correctly. I will not move at all on my controller but my avatar will move on it’s own, I have to use the toggle in the opposite direction to counteract it and stop it from moving. I cannot control where my Avatar i...

rshonyo by Level 2
  • 108 Views
  • 1 replies
  • 0 kudos

Air link and cable not working for Oculus quest 1

When I open air link or connect via cable, my quest (1) it opens the air link menu(with the white background) and it just freezes, i cant open any games. I can only play oculus games on the normal oculus menu and not any steam games. how do i fix thi...

Help

Dude my oculus keeps doing a black screen even when I hold the button down to turn it off it says it's ok but it's just a black screen no matter what I do it's a black screen anyone have a solution to fix that

No customer support?!

They already don't have a number to contact them to issues that are beyond basic Q&A and in need of a live human. So you would expect them to at least have another way to reach out for series issues and to help troubleshoot. Like a live chat or somet...

Redeem store code option doesn't work

I get a notification from the store to get 25% of when I use code: WELCOME25 When I go to put in the code in the storecode option box it doesn't work or respond like it should. I try both in Quest store and on the app. Neither works. It's a limited t...

Oculus 2 isn't charging and is flashing on and off

My friend is having an issue with her quest. There was liquid damage and it broke her quest at least a month or more ago. She tried to fix it however. I don't do VR repairs and can't help her unless I study up on it. She plugged it in and the port wa...

Can't redeem or look at terms for the "WELCOME25" promo code

Just received a notification on my phone saying I have 25% off my next app purchase as long as I quote WELCOME25 at the checkout. Went to purchase something and the code isn't valid for this purchase. There is a link for the terms at the bottom of th...

Brand new Quest 2 stick drift

I just got my Oculus yesterday. It seemed to have minor stick drift on right analog but chalked it up to me not being used to the controls.Only to notice the following day massive issues with the right analog continuously scrolling up when I want to ...

New product support

So I've had my quest 2 for 4 days now and have been experiencing left stick drift since opening, after following all the trouble shooting steps meta now require me to send back my controller before they will send me a replacement. Is it just me or is...

Can't change oculus account email or username

I got my quest 2 about a week ago and have been loving it, but I really want to change my username. I put something random in during setup because I didn't fully understand the consequences that decision would have. When I signed up with my Facebook ...

nsp246 by Level 2
  • 1241 Views
  • 2 replies
  • 0 kudos

Beat Saber

I just bought my Quest 2 and I used my Facebook account to register. It still says that I need to pay for Beat Saber. How I can redeem my free copy?

Can't pair a new headset

I just got a used headset (factory reset) cause my old one broke. It's stuck on the pairing screen and won't pair the controllers. I tried going thru the app, but it just keeps giving me an error message every time I put in the code. It's a new heads...

Can't login to or use Quest2 after fb->meta migration

Since i was forced to 'migrate' to a meta account i can no longer login or use my quest2. I contacted support over a week ago, and no update. They can see my account, see my purchase history, see my quest2 S/N and it is all linked nicely in their bug...

I can’t access my account

Hi. Apparently, I can’t access my account and lost my downloaded games. I haven’t use my device for a while and this happened. I tried logging back using the same facebook account and my games were gone. Please help.

Oculus Quest 2 not charging while pluged to my pc.

Hello, I really need help with something that is really annoying to me lately. Since the update v26, I'm unable to charge my quest 2 with my computer, as in, when it's plugged to my pc via the official link, I only get 2 hours of play time. I must st...

Hiroyko by Level 3
  • 9431 Views
  • 12 replies
  • 4 kudos

Rift S cable replacement

My cable has broken and I need a new one, I don't want to buy a new headset because that would mean I'd have to throw out a perfectly functional headset...

Offline Install?

I've been trying to get the Oculus software to install for 2 days, I have a slow internet connection and I end up leaving the install running only to come back to a "Check Connection" error. I am wondering if there's a way to get the installer to use...

my right hand quest 2 controller wont track

only my left one works properly the right controller vibrates and I can use the oculus button on it but that is all, it does not track either so I can not move it around.I have tried.restart.factory reset.cleaning it.replacing batteries.recharging th...

Connection Issue

On oculus my internet works just fine. I can talk to my friends on party and do everything outside of games. But when I load a game, it won’t connect to the internet all of a sudden. The quest will still work with internet but the game won’t detect i...

No beat saber

Hi i got my quest 2 and i didnt get my free beat saber. I hope the problem can be solved

How to redeem my free beat saber

Hey, I bought Quest 2 for my son and we set up a Facebook account to register. It still says that I need to pay for Beat Saber. How can we redeem our free copy?

Can Oculus Quest 2 controller be used with Rift S?

I want to buy a replacement left-hand Oculus Touch controller for Oculus Rift S, but the Oculus store says its "not available". Does anyone know if the Oculus Quest 2 controller can be used with Rift S? My Rift S is virtually useless without two work...

Anonymous by Not applicable
  • 5496 Views
  • 2 replies
  • 0 kudos

left controller trigger presses itself

hey,I have been having this problem for a long time, but lately it has been more and more present. The thing is the trigger in my left controller goes on, on its own. The trigger keeps on (as if i was holding it) and it goes on and off. I can not do ...

List of issues with the Oculus Quest 2

Hi to all,Owner of an Oculus Quest 2 since several months, I encounter many issues since two months, mainly since the V28 firmware, which still occur with the V29 et V30 firmwares.I will report them here and how I managed to deal with, I hope it will...

VRSEB72 by Level 5
  • 6072 Views
  • 8 replies
  • 3 kudos

Controller Battery stuck at 0%

My left Quest 2 controller is having an issue where it won't stay connected to the headset at all. I changed the battery and it says that its at 0%. The right controller's battery is fine, and I even swaped the two to check and it still read as 0%. I...

Managing Multiple Headsets

We have 4 Quest 2 headsets that we are using at our University Makerspace, but are really struggling with how the account management should be set up.I have no problem having multiple headsets on my account- I can see them under my devices.What I am ...

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