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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3811 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Air Link is trash

I purchased this to play mostly PC VR games and air link stopped working after one of the Meta updates a few weeks back and hasn't worked since. Even the latest update has had no affect. Oddly enough Steam link works perfectly fine. But I can't acces...

my quest 2 isn't charging to full sometimes

My Oculus(bought before rebrand) quest 2 has an issue where everytime I charge my headset it greenlights and shows on the screen as 100 percent but if I unplug it and let all the lights and the screen turn off when I plug it back in again it shows ex...

Resolved! is it possible to use airlink with a low end laptop?

I recently got a oculus quest and I always wanted to try Air link. The only issue is, the laptop I use doesn't have a great graphics card. I'm here asking for help if there is any possible way to use airlink with a low end laptop. I'm willing to spen...

Factory reset

Good evening. I need help, I had to factory reset my quest 3 and no I lost all my games. How can I get them back pls….

Resolved! Extending Link Cable

HiI have a Kiwi USB 3.0 to USB C Cable that I use to connect my PC to my Quest 3 headset. It's 5m (16ft) long, but I would like to extend it. What do I use to do that?Thank you!

Quest 3 Snapdragon Sound Support

Hi,Can someone from support please confirm whether the Quest 3 supports Snapdragon Sound? It was mentioned in lots of the launch material (for example here ) so I purchased a pair of Bose Quietcomfort Ultra buds that also support Snapdragon Sound but...

Resolved! Oculus 2 - Infinite Loop USB Update Mode :(

Hi everyone, sorry if my english have a few mistakes. I'm from Argentina.My Oculus Quest 2 (64Gb) is stuck in a USB Update Mode since Yesterday. I just turned on like always. The device had just one week.I can't do nothing with it, I will detail you ...

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niachito by Sightseer
  • 1959 Views
  • 11 replies
  • 0 kudos

Logging in to this website

So I INITIALLY went on a forum on this site due to an issue with my Meta Quest 2. When I went to reply to a comment on a forum, I was redirected to "log in." So I log in and it takes me back to the forum. But as soon as I click the button to reply, i...

I feel like I'm being gaslit. No store front page

I own an original quest purchased in 2019 and a Quest 3 that I got on launch day. Sometime around last Tuesday, I noticed the front page of the store was blank, with a message stating "please try again later". I submitted a big report and figured it ...

Oculus turning itself off

My oculus is turning itself off and back on. It’s turns back on the shows “system utilities keeps stopping” and turns off again. I have tried rebooting. My son is concerned if I factory reset he’ll lose everything her has achieved/purchased in games....

Resolved! Referral link not working

Hello,I've an account already paired with a Quest 2 (since 2 years), i've decided to take a Quest 3 and migrate to it (not activate at this time), and my brother (who just take a Quest 3 too) send his referral link, but it's not working.When i click ...

Corax06 by Explorer
  • 415 Views
  • 5 replies
  • 1 kudos

Locked out of account by 2fa

I’ve been locked out of my account due to having 2fa enabled for a phone I no longer have and have tried support since December 9th and haven’t gotten any help at all does anyone have any tips or advice

New account for Child

Hi, my child has been using my profile quest 2 and I now want to give him his in profile so I do not get messages from his new friend on quest. If I create a new profile for him to login to, can I transfer his friends and also game progress (such as ...

AceyDeucy by Honored Guest
  • 398 Views
  • 3 replies
  • 0 kudos

Resolved! I can’t play multiplayer games

I am having trouble playing multiplayer games. I join a multiplayer game and it will kick me from the lobby but not the actual game from 5 to 30 seconds of being in the lobby. I tried doing a factory reset, deleting and reinstalling the game and rest...

Quest 2 - Universal menu pins

Hello,From what I see, the situation is the following: 1. In the universal menu, there is room four about 8 apps (physically).2. The menu only allows 5 icons / apps.3. Of the 5 apps, 3 are forced to be Explore, People and Store.4. That leaves users w...

Couladin by Honored Guest
  • 791 Views
  • 5 replies
  • 1 kudos

Warranty Checking

Hi! Im buying a USED Meta Quest 3 from someone that was purchased 6 days ago. Im wondering how I can check the warranty and what I will need to do so. Please let me know with any information you have.

whoslovee by Honored Guest
  • 307 Views
  • 3 replies
  • 0 kudos

Resolved! Quest 3 automatic updates.

Hi, I have noticed that sometimes when I turn on my Quest 3, it immediately starts updating apps. This never happened on the Quest 2, it allowed me to update if/when I wanted to.Is there any setting for updating when I choose to?

Vr Has Corruped My Hard Drive Twice

I have an oculus quest 2 and often connect it to my pc play steam games and live stream it. Since I started doing that, my PC has frozen twice upon closing two separate games. I brought it to two different pc repair places, and both found that my har...

Quest Pro as USB Drive

I connect to my Windows 11 USB-C, see the Quest Pro in add/remove hardware, but never see it as a drive in Explorer. So frustrating when a simple task to copy files to the headset doesn’t work.

7790 by Explorer
  • 1364 Views
  • 19 replies
  • 1 kudos
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