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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 controller blinking and not connecting

I've had my oculus quest 2 since maybe march and about 2 weeks ago my left controller started blinking SOS, so I looked up how to fix it and I've tried everything besides factory reset because that's never fixed any of my problems before. The app say... by Level 2
  • 1 replies
  • 0 kudos

Unable to log into headset

Hii am unable to log in with my headset. The app is fine and logged in with our family email. However my headset is asking me to log in with my Facebook email. Which is sooo old and out of date . It won’t let me switch account . The username field is...

Oculus mobile and linking a oculus quest 2

So basically tried to link my oculus quest 2 to my oculus mobile app and I think I bugged my headset since it doesn't actually link and when I try to link it again it does show up but it doesn't work How do I remove the bugged one from being linked t...

Resolved! Horizon Worlds age limit

I have a question. Will the horizon worlds age restriction be a temporary thing? I would really like to play but I’m not 18

Luigus by Level 2
  • 8 replies
  • 0 kudos

Resolved! Referral Code

I bought an oculus quest 2 and had the referral code sent to me. Followed the link and set everything up and neither of us got the $30. Sent a message to admin on here 2 weeks ago with no response. Who else can I contact about the referral?

Dresda by Level 2
  • 1 replies
  • 1 kudos

Resolved! I can't use anything in my Oculus.

I keep getting the message to go to and enter a code. I do that and my computer tells me that I can now return to my headset but when I go back I get the message that my code expired and that I have to put the new code in. I do that a...

Quest 2 connection issue

I have had my quest 2 for a while and use it often. I tried to play an online shooter and said it would not connect yet I go to settings and says I'm connected. I try other games online and same issue. The weird part is that I can use the browser sti...

Vallick by Level 2
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  • 1 kudos


My friend is having a problem wich prevents her from adding new friends, inviting friends into groups, other people adding her, friends cant text her, she cant invite people (and she cant be invited) in games that require a oculus invite like echo et...

Oculus link not working with 6500 XT

So I was excited to get my brand new 6500 XT today which says its compatible with radeon VR ready premium as well as oculus devices including link however that was not my case, I was excited to use my (brand new bought specifically for this purpose) ...

Gather Logs Error

When I hit go and it finished I got a reall long error it was a "Error uploading bug report" and said a ton of other stuff is there a way to fix this. let me know if you need to see the error log.

Help! Link crashing every 10 -15 minutes!

Spoiler (Highlight to read) This problem has only recently started happening to me, I will boot up a game and play it for about 15 minutes and coincidentally whenever I'm about to accomplish something Link will freeze and I will see a still image of ...

Oculus link black screen / white dots

I was actually able to play for a very short while; although now, no matter what I can't load it up. It stays on a black-screen with three white dots and after that it just shows black with the guardian boundaries. Also comes up with errors on the so...


Low Oculus link framerate

For some reason, when i use Oculus link (USB C cable) to my PC the framerate of my headset (Quest 2) drop to around 5 fps, i've tried launching Boneworks on steamVR, the game in my PC ran perfeclty at max graphics, but the headset had the same 5 fps,...

Error when trying to make multiple accounts Quest 2

I am trying to add 2 more users to my oculus and when I go to do it and press the add accounts button it comes up with the Meta code and when I put it in it says error, try again. I have already linked the headsets with new Meta account. I have 3 hea...

Sync media to phone

im having trouble syncing my Oculus quest 2 media to my phone, the cloud icon isnt. in the files app and the three dots are grayed out. Can someone please help me . by Level 2
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Doubts about PCVR resolution

Hi,Have some small questions about resolution. Trying to play Elite Dangerous on an RTX 3080 with Quest 2 Air Link, what would produce better quality and performance? Setting res at max on Oculus software and then upscaling through the game to that r...

Keyzr by Level 2
  • 2 replies
  • 0 kudos

Purchased not playable on PC

HI there, I just purchased the following game as it was marked as Cross Buy: However, I just went to play it on My Oculus Rift CV1 but the game doesn't appear in my PC Oculus library, even tho...


Beat saber

Hi have not long had a oculus quest 2 I won in a competition and have not received or noticed the free beat saber can you help please

Issue of initial setup Quest 2 produced last year

I've bought Qculus Quest 2 from local dealer and find it was produced in 2021 year end. During the initial setup, the headset reports 'limited connection' after connecting to WIFI. Normally, we need to use app to pair the device to complete all setti...

Can't install Beat Sabre Update

An update for Beat Sabre appeared on my Quest last night, but when I attempted to install it, it said the installation failed.I suspect that this is because I have custom songs installed. Fair enough.So I thought I'd uninstall Beat Saber and install ...

Multiple profiles

I want to find out if I can have multiple profiles on my quests.I purchased 2 so we could play games together but I can not add a friend if it has my name. Is there a way I can achieve this without making a whole new account? Or do I need to reset 1 ...

organize 360 media into albums and view them

Hi, does anyone know of a way to organize photos and videos in the Quest 2 headset. I copied the 360 photos, with folder structure, into the Quest 2 headset by USB connection from PCI tried the File app and TV appthe File app can navigate through fol...

Sending links through messenger

Hello! I recently tried to contact meta (oculus quest) support with a single question. However, I cannot seem to find the tickets or support threads anywhere and the website is deceptively shallow in terms of finding what you're looking for. Anyway, ...

jandev by Level 3
  • 4 replies
  • 0 kudos

Change to Meta

I really stuffed up my conversion to Meta. I must not have followed the steps appropriatly. After becoming quite frustrated with the process, I decided to reboot the Oculus, delete my account, change my username and then make a cup of tea. I now have...