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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

i cant recory my account

hi, my mom delete my VR and i forget my email and password from my username from VRchat ... how can i recover my email?help me please

Unable to receive the 2fa sms code

Hi, I'm posting from an another account. I can't log into my main account because I always getting the message "You've requested too many codes. Please try again later." when trying to get an SMS code for authorization. Can you provide to me the good...

How to make a formal complaint to meta quest 3

Greetings from London. I bought a meta quest 3 from amazon July 24th. Since buying it I have spent more time on WhatsApp communicating with customer support than actually using the headset. Whether it's with a bot or a call centre in India I do not k...

beesab69 by Honored Guest
  • 337 Views
  • 1 replies
  • 0 kudos

Not able to login to account

Hi Meta team, I am Karthikeyu Busa. My meta account name is @karthikeyu. Recently, I moved to new phone and the meta account is not appearing in my Microsoft authenticator app. Therefore, I am not able to login to the account. I tried contacting cust...

Busa by Honored Guest
  • 825 Views
  • 5 replies
  • 0 kudos

Facebook logged out

I never setup 2fa on my Facebook but I'm logged out and it won't let me back in because it wants a code, which I don't have. Suggestions?? Please help!

Locked out of Facebook due to 2FA

I am experiencing an urgent issue with accessing my Facebook account, and the situation is quite complicated. I have two-factor authentication (2FA) enabled on my account, but unfortunately, I lost access to the original device where I used to receiv...

META WONT HELP ME

i have tried to contact meta and they just keep going around in circlesand now its saying i have sent the max amount of msgs im aloud to send?i have tried to change my childs age in my parent account and it says i have to contact them but when i do t...

2 factor Authentication failure (can't receive sms)

Years ago i had enabled my 2 factor authentication on a contact number no longer in use, because i chaged country, now I cannot access Meta, because was using my FB account (which I no longer have access) to login to META. I have tried EVERYTHING, re...

BiEleni by Honored Guest
  • 121 Views
  • 0 replies
  • 0 kudos

Meta account

I can't log in to my meta account. When I enter my details, I have to verify that it is me by entering a code that is sent to me, but you don't even get that code. The 2nd option is a recovery code, but you never received that, so now I can't access ...

The image on my Quest 3 keeps cutting out during use.

Summer is over, so I have time to play VR again, but I have a small problem. Over the weekend, I wanted to play a bit, but I couldn't because of an old issue that I've been facing since day 1, making my headset unusable. When I got my headset last ye...

I have a problem logging in.

My Instagram account was hacked because someone created a Meta account in my name, linking my Instagram and Facebook accounts. Now I have no way to try to recover my account and get to my website https://payforessay.net/ since all the information was...

Can't View My Library Out-of-Headset

I can no longer view my library outside of the headset. This has been going on for several months already and is very frustrating. On phone: The Android App seems broken. It shows only 9 Apps at a time. I've restarted the app, the phone, etc. On PC: ...

Meta account hacked and email address changed

@MetaQuestSupport , I have just now send a private message detailing an issue about my partners Meta account, wherein she received a notification saying that the Meta account email address was updated.Please can we have your urgent help on this as he...

AntoJohn by Honored Guest
  • 1060 Views
  • 9 replies
  • 0 kudos

Download of purchased game not starting Quest

Hi, I was able to purchase some free games a few days ago, so I purchased 2 today. These are not starting to download at all. They download is always cancelled immediatelly. Triedbwith a fre game too, same issue.I know support for Meta is running out...

VR controllers

I am able to use my vr controllers in the main screen but as soon as i go onto a game my hands in vr suddenly go to my waist and i cannot do anything in game

Mazann by Honored Guest
  • 160 Views
  • 1 replies
  • 0 kudos

Meta account blocked?

Hello everyone,I tried to register with FACEBOOK a few weeks ago. I haven't done this for years because I don't want to publish my name. At least not at first sight. So I put in my details, write my first name, my last name. On the next page I should...

Seamless multitasking feature not stable

When I play a light game it really good to using seamless multitasking, we can open window or whatever, but when I play heavy game like AC nexus, it kinda stutters my game. its really annoying. I know it take a lot of resources for this features, but...

From one frustration in to another!

Since last week i was happy to call myself an Metaquest 3 owner.However, this all comes to a slightly frustrating end to say the least!I've been trying to play Elite Dangerous thrue Steam on te Metaquest, it just keeps on crashing randomly.I've insta...

Xtrillion by Honored Guest
  • 118 Views
  • 0 replies
  • 0 kudos

Still can't share wishlist

Is anyone in the U.S. able to share their entire wishlist yet? I thought an update to the Meta Quest app was supposed to come out a couple weeks ago that would enable this. I'm on Android (Pixel 6 Pro, fully updated app). If they haven't released it ...

Raison75 by Protege
  • 5599 Views
  • 34 replies
  • 2 kudos

My instagram account disabled

I am writing to appeal for the reinstatement of my Instagram account [nitinrajput6034], which was recently disabled. I understand that this was due to my mistake of sending multiple reels to my friend that went against Instagram's guidelines. I apolo...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

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