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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Can someone help me
Can someone help me please I have a metaquest 2 and I'm trying to set it up to a new account but the app is asking for a 5 digit code all numbers but the headset is giving a 8 digit code with more letters than numbers and it won't get let me get any ...
I cant redeem Batman arkham shadow on my Quest 3s
I got this vr for christmas and when i set it up it wouldn't let me redeem batman, even if i go into the store it says i have to buy it for 50$and it doesn't show up under promotions where the quest + trial is.
quest hdmi link app with quest pro
i was thinking about trying it i was wondering if anyone has got a quest pro to work with the hdmi link app using this Hagibis USB3.0 Video Capture Card I have tried the other hagibis capture cable and it did not work even though it was supposed to w...
Mitko
Hello, can someone tell me why the meta horizon app won't pair with the headset 3? I tried resetting the app and nothing. My son is logged into his account (he's 12 years old) and it's paired, but I can't and therefore I can't buy any games. Has anyo...
Return headset
if I am forced to return my headset and get a new one while I lose all my information from my original headset or will that transfer over to the new headset and will I lose all my purchases of apps and games I have bought?? Thanks
Gpu Support RX 7000 Series
I know this has been touched on a couple of times, but the fact that it has taken over a year and still no official support for the AMD RX 7000 series of cards, i have another PC my brother uses with RTX 4060 Ti and it runs fine, while for the 7900XT...
Meta quest 3 face tracking?
I'm planning to buy a meta quest 3, though I really want face tracking to track my facial expression. I am aware that it doesn't have face tracking, so is there any devices I can buy separately so I can connect to meta quest 3 for facial expression t...
Meta Quest Link will not connect to Wifi or says "No Internet Connection"
I've trouble shot all I can here, this is my last resort. For the past 2 hours I've tried everything I can think of to fix my Meta Quest Link app on my PC. I ran Windows 11 up-to-date with every avenue checked and accounted for. I've checked the upda...
black screen and cannot be turned on
I have 4 units of Oculus Quest 2 and they are experiencing the same issue, which is a black screen and cannot be turned on. Before the issue occurred, I updated the firmware, and after the update was completed, everything shut down and would not turn...
Quest 2 stuck on Device Setup is Complete
I had a personal account and it was working fine. Then I tried adding an existing account (my work one) so that I could set up developer mode. When I was setting up this account I got stuck on the "device setup complete" screen. I am able to hold the...
Downloading from VR website to allow playing at higher resolution
This may be an issue with a particular VR website but what I am trying to do is download at higher resolution and then play once saved . This is because my network connection is limited at busy times and 8K is not possible.Any suggestions most welcom...
Can't add payment method
I can't add a credit card on my account is there any solution to this please as won't work any way we try please.
Can't login to meta account
Basically I was logged into a Facebook account that's now been deleted but now I can't access my own meta account to factory reset and start a new one cause it kicked me out now when I try to reconnect it it'll only tell me the account is new I don't...
Controller for MetaQuest 2 is dead
Admittedly, I haven't used my Oculus/Meta Quest 2 in a while. A few years ago I contacted support to inquire about the left controller losing battery within a short time while the right controller held on to battery for months. I was told to send it ...
Need to reset up my account and device
Would you be able to assist me? I set up my son's device with my email but now I can't set up parental controls, timers, etc. I feel like I need to reset up the whole thing but I need some assistance. Is there anyone that can help?
Quest 3 using SteamVR or Meta Quest Link crashes PC! (didn't do it before)
So I have a Quest 3 V63 (V64 is still not yet available for some reason). I used to run SteamVR titles ok (esp. Alyx that I am over half the game). For some reason for about 10 days, my PC crashes after I start Alyx and I reach the intro screen.When ...
No options in No More Rainbows?
Pressing the left controller menu button does nothing. No button brings up options. Don't even know how to go back to the main menu. Is this a bug or something?
Cashapp card
I'm unable to add my cashapp card.
ALVR Shows A Black Screen
Connecting is fine but when I should be seeing the steam menu it’s all black. What do I do?
Previously bought game saying i have to buy again
I bought a game (blade and sorcery)And I factory reset my oculus quest 2 And I got all my games except for blade and sorcery. It says I need to buy it again
Username
Ive wanted to change my username to SH0 but it says I need at least 5 charecters in length. Ive seen people with only 3-4 digits but it's not working
My Son's Meta Account was Permently disabled, PLEASE HELP
I bought my 10 Year old son an Occulus 2 over 2 years ago for Christmas, then I bought him an Occulus 3 for christmas this past year (He is 12 now). We bought multiple hundreds of dollars in Apps, Addons, and he has considerable game progress on many...
Meta app stuck on ' Headset Connected '
I have searched absolutely everywhere for this issue however all suggestions and troubleshoots have come to no avail. Here is what I have tried:Restarting my iPhone and Oculus Quest 2 Headset and then tried again to pair it to the appDeleted the meta...
1 out of 2 updates are complete. Continue with Meta Quest app
Hi all, I'm clueless, I put oculus quest 1 to factory settings as I haven't switched it on for a year.When I connect my phone to the Meta Horizonapp, it installed 1 out of 2 updates and it says : 1 out of 2 updates are complete. Continue with Meta Qu...
Default Download Location Error - Multi-User PC
New to Meta Quest, having just purchased a Meta Quest 3. I'm having a really difficult time with Meta Quest Link software. First of all, I couldn't get the software to install due to my Windows 11 account having spaces in the name (well-known issue i...
Error performing query on the meta quest store
i want to get the free trial of beat saber but when i try to download it a message saying error performing query pops up on my screen
Apps not opening
Hello, any insight on why I cannot open any apps? I’ve only had the quest 3 for a week and now, nothing works. I’ve tried restarting three times, but to no avail. I reported it as a problem, but all I received back was a “thank you for your feedback”...
referral
Hello norman.desmarais.202, You have received a private message in the Meta Community Forums community. Subject: Re: credit problem From: MetaQuestSupport Username/alias Normde / Froben Full name on your Meta Quest account: Norman Desmarais Email on ...
Gift card
I accidentally redeemed a gift card onto this account and needed to add it to my sons and don’t know how to fix the issue
My account has been suspended but I didnt do anything wrong.
Tried logging back into my Meta account so I could use my Quest 2 and its telling me my account has been suspended. I have spent roughly £60 on that account and would like to be able to log in. Can someone help me?
