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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

New need help with headset

So I'm not the main account on this quest2. (Idk if that matters).. I made an account on the headset, played for a few days. Then it asked me to get the app log in with fb, np. Now I'm stuck.. it says enter a 5 digit code? On / ..I type it ...

Emergency Issue - Unable to pair my headset to the app

I've been in contact with agents about me not being able to pair my headset to the app. I've tries factory reset - soft reset - turn on and off - uninstall the app - and more. They said this is normal and that other players are experiencing the same ...

My lenses

So i was about to play a game when (i have glasses so this happens a lot) i noticed that my screen was dirty so i got a disinfectant wipe and cleaned it but when i put it back on the lenses seem to have broken, i cant see anything and all i see are l...

How to Remove Device from PC App

Pretty much what the title says. Im planning on selling my original oculus rift and im trying to remove the device from the app but the button is always grayed out and not sure why, the rift is definitely connected so not sure why it wont let me


Oculus account and headset issues

My account stopped allowing me to purchase in the headset so i messed around trying to get it to work using suggestions on the meta site.I ended up having to do a factory reset as the app and headset would no longer pair. I'm now using a different em...

Headset Bricked

I turned on my headset today, wanting to get on vrchat like I normally do when I was greeted with a black screen, I tried all the tricks and even factory reset my headset, but it is no use, my headset is now a paperweight. I now own a 200 dollar pape...

Resolved! New Quest 2 battery draining rather quickly

Hello I just got my brand new Quest 2 and the battery is draining 1-2% a hour in sleep mode. I can play a game for 2 hours after fully charged. I am just using the stock battery. Is this normal? I have disabled the auto wake feature but still experie...

Manette droite bug

Bonjourj’ai un problème avec le tracking de ma manette droite, il lui arrive de bug et elle se met a faire ce qu’elle veut, ce qui deconne c’est ca représentation dans l’espace de la piece.En jeu ma main droite va se mettre a aller se balader toute s...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Oculus GO : A warming : Headset is overheat

I bought Go on April .2020 , Every time After I play it about 25 mins, the headset will appear a warming, say my Go is overheat , and suggest me to shut down for a while.I want to know " Is the warming is normal foe Go? " It's always confusing to me ...

J'ai tout perdu

Bonjour suite à une mise à jour aujourd'hui je n'arrive pas à lier mon casque comme il me demander avec leur code a 8 chiffres/lettres J'ai fais comme il le demander de restauré mon casque et puis arriver à la fin j'ai plus aucun jeu sur mon compte J...

Oculus Quest 2 controller blinking and not connecting

I've had my oculus quest 2 since maybe march and about 2 weeks ago my left controller started blinking SOS, so I looked up how to fix it and I've tried everything besides factory reset because that's never fixed any of my problems before. The app say... by Level 2
  • 1 replies
  • 0 kudos

Unable to log into headset

Hii am unable to log in with my headset. The app is fine and logged in with our family email. However my headset is asking me to log in with my Facebook email. Which is sooo old and out of date . It won’t let me switch account . The username field is...

Oculus mobile and linking a oculus quest 2

So basically tried to link my oculus quest 2 to my oculus mobile app and I think I bugged my headset since it doesn't actually link and when I try to link it again it does show up but it doesn't work How do I remove the bugged one from being linked t...

Resolved! Horizon Worlds age limit

I have a question. Will the horizon worlds age restriction be a temporary thing? I would really like to play but I’m not 18

Luigus by Level 2
  • 8 replies
  • 0 kudos

Resolved! Referral Code

I bought an oculus quest 2 and had the referral code sent to me. Followed the link and set everything up and neither of us got the $30. Sent a message to admin on here 2 weeks ago with no response. Who else can I contact about the referral?

Dresda by Level 2
  • 1 replies
  • 1 kudos

Resolved! I can't use anything in my Oculus.

I keep getting the message to go to and enter a code. I do that and my computer tells me that I can now return to my headset but when I go back I get the message that my code expired and that I have to put the new code in. I do that a...

Quest 2 connection issue

I have had my quest 2 for a while and use it often. I tried to play an online shooter and said it would not connect yet I go to settings and says I'm connected. I try other games online and same issue. The weird part is that I can use the browser sti...

Vallick by Level 2
  • 1 replies
  • 1 kudos


My friend is having a problem wich prevents her from adding new friends, inviting friends into groups, other people adding her, friends cant text her, she cant invite people (and she cant be invited) in games that require a oculus invite like echo et...

Oculus link not working with 6500 XT

So I was excited to get my brand new 6500 XT today which says its compatible with radeon VR ready premium as well as oculus devices including link however that was not my case, I was excited to use my (brand new bought specifically for this purpose) ...

Gather Logs Error

When I hit go and it finished I got a reall long error it was a "Error uploading bug report" and said a ton of other stuff is there a way to fix this. let me know if you need to see the error log.

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