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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't View My Library Out-of-Headset

I can no longer view my library outside of the headset. This has been going on for several months already and is very frustrating. On phone: The Android App seems broken. It shows only 9 Apps at a time. I've restarted the app, the phone, etc. On PC: ...

Meta account hacked and email address changed

@MetaQuestSupport , I have just now send a private message detailing an issue about my partners Meta account, wherein she received a notification saying that the Meta account email address was updated.Please can we have your urgent help on this as he...

AntoJohn by Honored Guest
  • 1064 Views
  • 9 replies
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Download of purchased game not starting Quest

Hi, I was able to purchase some free games a few days ago, so I purchased 2 today. These are not starting to download at all. They download is always cancelled immediatelly. Triedbwith a fre game too, same issue.I know support for Meta is running out...

VR controllers

I am able to use my vr controllers in the main screen but as soon as i go onto a game my hands in vr suddenly go to my waist and i cannot do anything in game

Mazann by Honored Guest
  • 161 Views
  • 1 replies
  • 0 kudos

Meta account blocked?

Hello everyone,I tried to register with FACEBOOK a few weeks ago. I haven't done this for years because I don't want to publish my name. At least not at first sight. So I put in my details, write my first name, my last name. On the next page I should...

Seamless multitasking feature not stable

When I play a light game it really good to using seamless multitasking, we can open window or whatever, but when I play heavy game like AC nexus, it kinda stutters my game. its really annoying. I know it take a lot of resources for this features, but...

From one frustration in to another!

Since last week i was happy to call myself an Metaquest 3 owner.However, this all comes to a slightly frustrating end to say the least!I've been trying to play Elite Dangerous thrue Steam on te Metaquest, it just keeps on crashing randomly.I've insta...

Xtrillion by Honored Guest
  • 118 Views
  • 0 replies
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Still can't share wishlist

Is anyone in the U.S. able to share their entire wishlist yet? I thought an update to the Meta Quest app was supposed to come out a couple weeks ago that would enable this. I'm on Android (Pixel 6 Pro, fully updated app). If they haven't released it ...

Raison75 by Protege
  • 5604 Views
  • 34 replies
  • 2 kudos

My instagram account disabled

I am writing to appeal for the reinstatement of my Instagram account [nitinrajput6034], which was recently disabled. I understand that this was due to my mistake of sending multiple reels to my friend that went against Instagram's guidelines. I apolo...

Meta did not response my appeal instagram request

Hi Meta team,I look at other forum that if I want to request instagram to review my account I can reach from here. can you help me to review? if been more than 6 months that my account got suspended (I'll take it as wrong suspension since I do not fe...

depon4778 by Honored Guest
  • 183 Views
  • 0 replies
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Resolved! account setup

I know there are many other similar posts, but most seem convoluted and outdated. I am having trouble getting precise info. My situation is as follows:4 family members (2 adults, 2 children), 2 quest 3s headsets, 1 account.I would like to have 2 peop...

Meta Horizon store

I got my Meta Quest 3 today but when I try to open Meta Horizon store it says "Cannot read propery ´display_name´of null. How do I solve this?

v72 Seamless Remote Desktop Pairing Issues - Cannot connect

Hi!!Meta Quest 3 on v72 is unable to connect to my Win 11 PC when scanning the QR code. I cannot connect to my PC wirelessly at all, including using Airlink.I currently am using a 1Gbps Mediacom x Eero network and verified the settings and criteria o...

Kharma7 by Honored Guest
  • 245 Views
  • 0 replies
  • 0 kudos

2FA issues

Hi - I'm not sure where to post this but I'm locked out of my FB account due to the fact I no longer own the phone/phone number that was used to set up 2FA for my account. I have seemingly exhausted every approach I've researched to get back into my ...

Masnole by Honored Guest
  • 113 Views
  • 0 replies
  • 0 kudos

Quest 2 (Meta Quest Link) stopped working after driver update

Hello,I have a laptop with NVIDIA RTX 2000 Ada generation laptop GPU.Quest 2 was working normally with it. Until today.I opened Meta Quest Link and inside settings it told me my drivers needed to be updated. I clicked update, and now Link is saying G...

Oporim by Honored Guest
  • 185 Views
  • 0 replies
  • 1 kudos

PAGE WITH NO ADMIN

Hello there, I somehow removed myself as the admin of my organisation's page, so now our page has two editors but no admin! I got into a rabbit hole, trying to solve this, and get access as admin. It has been impossible to get someone to fix this for...

Can't login into Meta View app

Hi can't login into the Meta View app. Keep getting the message, "Something went wrong." Did lots of research and tried all the tricks and no luck. Any help appreciated. email: *redacted*

instagram account disabled

they tried to hack my profile, I installed two-factor authentication as Instagram said and I managed to get my account back. I had reported it to Instagram anyway. I received an email to make a video to make sure it was me, in response they disabled ...

Marisa__c by Honored Guest
  • 222 Views
  • 1 replies
  • 0 kudos

Phase Sync adb not working ever since v71

Ever since v71, Phase Sync has stopped working again (most likely purposefully disabled)This has happened before, on v65.Using debug.oculus.phaseSync 1 works fine for a single second. Then it just turns off.Same thing happens using debug.Meta.phaseSy...

I can't confirm purchase in store

I can't buy any apps or games.When I confirm purchase, it appears error message like this   my account name:Wayne19850814 [Mod edit: protecting your privacy, we removed your private information.]  

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Resolved! Quest 2 - Link has no video (wired or wireless)

I use a wired link to my Quest 2 to play MSFS-2020 in VR, but recently Link has stopped working. I get audio but no actual video in the headset. The guardian still works, but I'll either get the 3 dots 'wait' symbol or nothing at all while the PC scr...

Axeman3d by Honored Guest
  • 11847 Views
  • 8 replies
  • 0 kudos

Link endless loading after resolution set to non default

Hey guys, after whole Windows reinstall I've figured out what causes never ending loading of Meta Link with Quest 3.Its cranking up the resolution v Link app higher than default 1.0.I rly have PC which could do nice with higher resolutions but no luc...

sachtikus by Honored Guest
  • 111 Views
  • 0 replies
  • 0 kudos

Facebook

Why has my Facebook account been suspended or disabled? I have not done anything wrong.

instructions to setup THREE 3s headsets for sharing

All the adverts show multiple people playing together, so why is this so difficult? And not a single thread online anywhere on how to set this up. I'm VERY dissapointed. Not even an online chat or a phone number to actually speak to a human about thi...

buickmack by Honored Guest
  • 304 Views
  • 2 replies
  • 0 kudos

Referral credit

I have meta quest 3 headset and planning to get second one. I am able to send referral link to myself and add another headset to my own account to get the promotional credit? Or does it have to be someone else creating new account?

Resolved! Is it possible to buy a game that has been claimed on meta +

Hi, i don't plan on keeping my sub to meta + when it ends in a couple of months. So now that the sale is on i'd like to buy some of the titles from meta + even though i've already redeemed them. On the headset it won't let me buy them as it says rede...

woolman by Honored Guest
  • 269 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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