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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't log into oculus app, and therefore can't use Link Cable.

Every time I try and log into the oculus app, I get sent to a browser page that tells me about Horizon Followers. Cool, I don't mind. I set up my options, finalise, and it says "Something went wrong." So I try again and do my settings again, same thi...

Swenyis by Level 2
  • 1 replies
  • 0 kudos


How to integrate new oculus quest interaction sdk with photon


I’m haven’t an issue where I can’t see my friend or txt him I found out the only way I can invite him to a party is if I see him in a party on a game of some sort I also can’t see him on the app it doesn’t give me the option to invite or friend him a...

How to change email in oculus community

I recently changed my email associated with my Meta and facebook accounts, but the Oculus community continues to show the old email, and I cannot find where to change it. I have looked all through the settings and profile areas where my email shows, ...

Unable to see friends list

When I go in VR and want to see my friends list and check who is online it wont show, in community it only shows party, avatar and events.

Pantalla bloqueada

Bloquie la pantalla con el patrón de puntos y no recuerdo el patrón ahora para desbloquearla que puedo hacer?

Disconnecting Link Cable Quest 2

My Oculus Quest 2 keeps randomly disconnecting from 0-60 minutes after being in use, Oculus link works fine with other USB cables and I have written out the possibility of it being a faulty Type-C port or cable by testing different combinations. I ha...

Tonicc_ by Level 2
  • 10 replies
  • 3 kudos

Controller firmware update stalled out after factory reset

I seem to have had the same problem as others - after the Meta forced update, the headset wouldn't let me login without getting the update but I couldn't get the update without logging in. I did a factory reset. That seemed to work for a bit, but as ...

Changing my account type

I wanna change my account from a normal one to a developer one so I can change the look of games if the quest. How do I change my account type?

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

NO HDMI for my oculus Rift, only DisplayPorts on RTX A3000

Hello, at school they installed new computers with RTX A3000 GPU. They have no HDMI connectors on the GPU, only 4x display ports. How can i connect my old Oculus Rift that has only a hdmi connector to my PC? Any good adapter from DP to HDMI with audi...

£23 Referral expiration time?

Hey all. I purchased a Quest 2 in December 2021. Sent a referral link to a friend, she purchased one in January this year, we both got £23 credit. I totally forgot about the store credit and having checked today it's disappeared. I was under the impr...

Amazon Prime error 4104

I see lots of posts about 4107, but I am getting 4104 when app is launching. I have deleted the app…deleted data…gave storage permissions… nothing works. It never even prompts me for sign in info. Any ideas? How hard can it be to put a description of...


For some reason I can’t pair my left controller to my headset and I do not know why the headset is not connecting to the phone app I think it’s because it needs a software update but I do not know it to get to the universal menu which is confusing I ...

JayyLuv by Level 2
  • 2 replies
  • 0 kudos

Right lens keeps Fogging up

I've had my Oculus quest 2 for about a year now and just recently my right lens has been fogging up. The lens usually fog up during beat saber but it's fogging up even when I just put my headset on. I've made sure that my hair doesn't get in and stil...

Can you help with my acount

I was just wondering, if I factory reset my ocuals quest 2 and signed back in, could I get my games back. If so, would the data be saved. And would I have to repurchase the games?

new in oculus quest 2

hello i am new in VR so yesterday i bought quest 2 and the courier delivering now but what to do to get games or how to get beat saber ?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

The add button wont show up

I'm trying to add my friend on oculus but when I look thier name up it won't show up. It does this even when they try to add me. Please help.

Screenshot_20220918-153848_Meta Quest.jpg

trying to cancell a app

i recently bought a program from the quest store, and have 14 days to return it. i would like to return it, but unable to find out how. and there is no customer support anywhere.

sk212 by Level 2
  • 1 replies
  • 0 kudos


Greetings, I'm having problems with my oculus referal.I've waited 30 or more days but i still didn't get it,Please help

Jack_The_Multiversal_Proto_0-1663539951700.png Jack_The_Multiversal_Proto_1-1663539970902.png Jack_The_Multiversal_Proto_2-1663539993834.png Jack_The_Multiversal_Proto_3-1663540007180.png


So I bought a game with a gift card and want to return the game but don't want it to go to the card how do I get store credit for the refund?

refer a friends

Last wed. I asked about missing credit my husband and I should have received when he activated his quest 2. I received a private message from support asking for information and replied. I have not received any response. Can you confirm you received t...

Resolved! Connect to Oculus Developer Hub via bluetooth

I want to connect my Oculus Quest 2 to Oculus Developer Hub via bluetooth but ODH can't find it. Bluetooth is on and both are connected with my VERIFIED developer account. How can I do? Thanks.