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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 77 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

copy save data of a game between accounts on same headset

Hi,I have a daughter and created her a meta account because she is now 13 years old. Before that she played some games with my own meta account (climb 2 / beat saber). I would like to copy the save files of these games to her account on the same devi...

ceniol by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Account suspension review request

Hello,A few days ago, I have received an email that my Meta account was suspended alongside my Oculus account. The email indicated that I "Have 30 Days to Request a Review" and that I should "contact Oculus Support" if I think the account was suspend...

Oculus link not working with 6500 XT

So I was excited to get my brand new 6500 XT today which says its compatible with radeon VR ready premium as well as oculus devices including link however that was not my case, I was excited to use my (brand new bought specifically for this purpose) ...

The Horizon feed

So.. what is up with the Horizon feed being stuck on a narrow view. I cant resize the window and I have a "add new users" panel on the right I cant get rid of. And all of my SAVED media is nowhere to be found! By that i mean the white chevron looking...


I can’t even access because of this “confirm your meta account” crap, I’m getting tired of it, and you might’ve just gotten rid of my oculus account, it’s literally asking me to send a SMS code to a phone number I don’t even have! And what the hell i...

Resolved! Access Denied while connecting MQTT broker.

Hi oculus community, I have built a .apk file in unity and connecting it to an MQTT broker, I had built the app in unity and installed in my OCULUS Quest 2 using a Mobile VR application available in the meta quest store. When I run the application in...

Replacement headset

I sent my headset back and was supposed to sent a replacement. They have been processing the replacement since 1/21/2024. I've gotten no updates. I've spoken to customer service twice and have sent numerous emails and have received no information on ...

oculus rift s not connecting

hi so i just wanted to play a few games since i havent played vr in a real long timetried to connect my headset per usual and its just saying nothing is connecting, tried reinstalling, plugging into whatever is available, looked at forums, un plug an...

jxllymimi by Honored Guest
  • 3 replies
  • 0 kudos

Facebook Log In Issue

I`m getting this log in loop error after turning off 2FA. Is there something I can do to get this fixed?

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josh_tare by Honored Guest
  • 0 replies
  • 0 kudos

Quest 3 boundary issue

So, I use my Quest 3 in my finished basement. It's the only place I use it. I have set up a roomscale boundary and scanned the room, and even added all my furniture and stuff. For some reason, my Quest seems to come up with a different boundary for m...

Can't view longer synced videos

Spoiler (Highlight to read)I've had no problem syncing shorter videos on my oculus quest 2. Usually 1-3 minutes long. They sync to my phone no problem and I can view them and edit them in the app. But when I sync videos 5 minutes or longer, it'll syn...

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fr0gwin by Honored Guest
  • 16 replies
  • 4 kudos

Can't add a second account to my Quest 2

I set my Quest 2 up today and I'm unable to add a second account to the device. When I select the "Add Account" option from the Quest 2 it tells me to enter a code at When I go to that link and login to the secondary meta account, th...

MDT-48 by Explorer
  • 38 replies
  • 9 kudos

Resolved! Screen jitter on Quest 3 since updating to V 62

My Quest 3 recently updated itself to V 62 operating system. Since then, I am experiencing intermittent screen jitter while using the device. I wasn’t seeing that at all before. I would imagine this is a known issue.Is there a way I can resolve this ...

Tdiz1 by Protege
  • 6 replies
  • 0 kudos

No access to my meta account due to 2fa

I am unable to log into my meta account Red_Badger due to when I enter my email and password it asks for 2fa and says use 2fa account "women" which was what I named the 2fa for some reason but I set up the 2fa on my mothers phone and she deleted the ...

Problems after erasing my business account

Hello. I cancelled my company business account and now I can not connect the oculus 2 glasses to the mobile app because glasses only show the business conection code. No other options. I tried going back to factory se

Controller Joysticks are not working properly

For reason, my left joystick inputs are suddenly reversed. Like when I move my joystick up and down, it goes left and right and vise versa. I don’t know if I damaged by cleaning my joysticks with rubbing alcohol or what because I don’t know what to d...

lXDin0Xl by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! How to contact support?

Hello everyone, I am kinda lost here. I had/have a really old oculus account´, which I used with a rather old e-mail account. I switched from that E-Mail Account to a more recent one and then (since I sold my Oculus Rift) changed the e-mail address a...

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DrPsyren by Honored Guest
  • 4 replies
  • 1 kudos

Walmart thinks we’re thieves because of meta

Why on earth is the serial number on the box different than the serial numbers on the device/s inside different? And why are they at least not also printed on the same label. I just spent the last 3 hours trying to exchange my quest 3 with dead pixel...

Kcvpr by Explorer
  • 8 replies
  • 1 kudos

Meta Quest 2 no blutooth connection

I bought 2 of these for my girls for. Christmas. They worked for 2 days. Today i tried to get them to pair with the app. My phone can't find them. They do not seem to go into pairing mode. The Quest menu button on the right controler refuses to bring...

tbakowsky by Honored Guest
  • 3 replies
  • 0 kudos

Pro Controllers (Quest 2) loose connection randomly

I am using Quest 2 with Pro ControllersI have a similar issue to those experienced by a number of users where the controllers randomly loose connection and have to be manually re-paired.My most common issue is that when playing a game requiring fast ...

Replacement controller

I cannot get my Oculus to pair with my new remote. The handset in the app will attempt to pair but it fails every time. I tried a factory reset, and now. It's saying that the headset is link to an account. But I'm Logged into the account. I'm not sur...

Quest 2 - Grainy Screen

Hi, I charged my headset and when I turned it on i get a real grainy screen??I have only had my Meta 2 months. I also bought a power pack because I workout for more than a hour. and I did just today put it on. How can a get a clear screen again??

Tazzi7Div by Honored Guest
  • 2 replies
  • 0 kudos

Unable to accept referral

When I click referral link got error message:“Unable to accept referralThere was an issue with accepting this referral. You may not be eligible because the country or region is ...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest