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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

White orbs looks like starlink

Have my Quest 2 for less than a year. Everything was going fine until I powered it on yesterday and I have these 3 or 4 white orbs on a diagonal line. It looks like the starlink satellite if that makes sense? Some are saying it sun damage but I don't...

Accidentally block my friend

I have block my friend for error, now i can't him see anywhere, how i can unblock him ? Plz help me because i would play ultimach 

Update Account Information

So I created a ticket maybe a week ago about changing my username. And long story short I figured out how to change it and assumed the ticket would be dismissed. But now, I need to change it again because of a change in my esports team.So I created a...

Cannot get horizon worlds in Israel

Hi Team,I cannot get horizon worlds in Israel - says coming soon. I wanted to explore the new thing and see if I can express my creativity there... frustration meanwhile.

Changing password

I tried to change my password for the new Meta account but I never get the email with the code I did check the email address and it is correct any help would be appreciated

Resolved! Golf + quit game

Hi everyone, does someone know how to quit the game without restarting the head set? Thanks

Resolved! Brand new Quest 2 - Damaged screen

Hi everyone, I just recieved my Quest 2 from Amazon (seemed to arrive unharmed), put the siilcone cover on, took off the little plastic bits on the lenses and I'm greeted with a horrible thick band of corrupted vertical lines only through the left le...


Getting beat saber for free

I bought my quest on a different account and then when i tried to log in it wouldnt let me log in with the account i bought the quest with. is there any way to merge the data and get beat saber.

Meta Quest 2 Preview video for Apps not showing!!

On a new 256 gb quest 2 had it for 4 days now and the app store stopped working right. Preview video for Apps on the app store are not showing while playing but there is sound for the preview video. What's weird about this it's just the apps store vi...

Resolved! Referral credit

I recently bought a quest 2 somy neice sent the referral link. I created account with what I thought was my FB & duly activated quest 2. I then realised the account via linkhad used instagram instead since on phone so finger must have slipped slightl...

Resolved! Oculus stole my device

So, oculus stole my device. My quest 2 got bricked after a software update (duh), so I had to send my device back to oculus. They received it on August 10. Based on the company policy - I should have received a replacement in 8-12 business days. I al...

Resolved! Best upgrade from Rift CV1?

Hey all, Long story short - my dog ate through my Rift CV1 cable. Yep, that timeless excuse is an actual reality for me now and, sadly, I'm told by Oculus that I cannot purchase a replacement cable, leaving my beloved and perfectly-working headset, t...


Can’t pair replacement

I got a replacement Quest 2 today but can’t pair it. I got 5 numbers in the app and the glasses and app is connected but after a while it says can’t pair. I have restarted everything, uninstalled app, nothing helps. In my app account I still see my o...

Resolved! Quest 2

Just turned on my headset and my profile and all my apps are gone! Since this has changed to META which sucks btw! Nothing works! Unable to get any updates and apps I paid for are not there. FuriousGreyrider

dsladen by Level 3
  • 9 replies
  • 1 kudos

Changing My Username

So I created a ticket maybe a week ago about changing my username. And long story short I figured out how to change it and assumed the ticket would be dismissed. But now, I need to change it again because of a change in my esports team.So I created a...

Resolved! No "Connect Move to Oculus Mobile App" in Move app settings

Hello,I am hoping to connect the oculus move app to my apple health app. Unfortunately, I do not seem to have that option available even though it was suppose to have been released to everyone. I am on the latest software, and even tried factory rese...

jmbjmb98 by Level 2
  • 43 replies
  • 1 kudos

Lost game library

Hi, I lost my game library. I submitted a ticket to but the sytem does not work. It says I don't have access to see anything. I keep getting e-mails that ticket is updated, but I cannot see what they are writing, I cannot call them...

Oculus help

Does quest link work with windows 11? If so what do I do to fix it all I get are three white dots

games bought on head set or app not showing any more

why for a luddite non rocket scientist tech like me can you not just get through to the support centre with a question to ask with an answer maybe telling me what to do i’m sent everywhere asked to log in numerous times it is made so difficult for th...

Oculus pairing issue- no resolution

Purchased oculus in December. In august began to see horizontal lines on the screen of the device. Troubleshooted and oculus support determined I needed to return oculus headset and they set me a refurbished one. It would not pair with my oculus acco...

Can't get rid of pairing screen.

Started the Meta Quest 2 Headset. It asked for and got a WiFii connection and then updated the headset and controller. So far so good.Installed the PC Oculus app and configured for the headset. It accepted the USB connection, tested it and found if O...

Kapock by Level 2
  • 3 replies
  • 0 kudos

Stop delete

My account is set for deletion - and I am desperate to stop that - but I dont know what to do? The support doesnt anser..