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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 not doing anything

My son received the Quest 2 for Christmas yesterday. It never would go past the logo screen. I held down the power button and volume down button to select the factory reset option. It did, another screen came up of what looked like an update screen, ...

Suspended account issue

Hey I made a meta quest account in advance for my new meta quest 3s that I got today for Xmas.. i bought many pricey games ready. but yesterday it said my account was suspended. I tried to upload photo Id of my self but it just comes up saying You ca...

Quest 2 does not charge and power on after software update

Quest 2 does not charge and power on after software update, I have left it to charge for a few hours now and still no power indicator light or anything on the screen.

Quest 3s stuck in USB Update Mode

Opened the Quest3s for Christmas to find that it will not boot up past the USB Update Mode. No matter what I select, it still returns. Cannot even turn it off. @MetaQuestSupport

I cant get past this to finish set up

I've tried factory reset and when I go to set it the video or whatever won't play it won't even show up.

Did not get referral money new Quest

My father in law bought a new Quest 3. I also decided to get a new one. He sent me his referral link and I clicked on it. It prompted me to create an account and download the app. Then I received my Quest 3 and I fully set it up. I did not receive an...

How to Delete Meta Account with no Password and No Access to Email

Hello all, I recently picked up a quest 3, 4 years after selling my quest 2. I set up my quest 3 with my current credentials, but when I went to connect it to my FB, it said there was already a Meta account linked. Turns out, I have a meta account al...

Newbie Help needed

Hi AllI've carried out a search but no joy. I have purchased 2 x Meta Quests 3 for my girls to primarily play together. We have Arizona Sunshine remake but when I go onto lobby it's blank, I can't find any game I created on the lobby either. Any help...

Meta quest link boots but goes to a gray screen

My quest link is not working and this happened a couple days ago. I've rebooted my entire pc multiple times and it has not fixed the issue. I can't uninstall because the uninstaller is baked into the app (great design for someone who's app won't work...

Quest3 black screen

My Quest 3 is not working. I tried to force reset it using the power and down volume buttons, but I only heard a sound from the fan. I forced the reset for over 30 seconds, but it still hasn’t reset.

Quest 3 headset battery replacement?

Hi Meta,Is there an outlet that professionally replaces the Quest 3 headset battery?regards,turbo3000

USB menu loop

My Meta Quest 3S is stuck in a USB boot loop. After not connecting to the app I performed a factory reset which brought me to the UBS boot menu. It then said the device was corrupted and now I'm stuck in the boot menu. It's Christmas and my son can't...

Is my laptop good enough to use Meta Quest 3?

I can find a list of system requirements for a PC to link to and use Meta Quest 3 but I'm being rather dim and can't work out if my laptop meets the requirements or notCan anyone advise?I have an HP ENVY x-360 2-in-1 Laptop 13-bf0xxx laptopIt has 8GB...

meta quest3 Golf+

Bonjour, est-il possible de jouer à deux sur le même casque metaquest3 alternativement dans la même partie de golf+, en fait comme si j'invitais un ami ?MErciHello, is it possible to play two on the same headset metaquest3 alternately in the same gam...

Point blanc

Bonjour à tous j'ai un. Blanc qui est apparu du jour hollande je n'arrive pas à l'enlever je ne comprends pas merci

Resolved! cant find user to add as friend

My friend and I both have quests, and whenever I search his username/real name it doesn't show up. He has the same problem as me. We were added a few months ago, but it would show up for me as a pending friend request that couldn't accept. Any way to...

Referral Credit Not Showing Up

I utilized the link provided by my friend and did not receive a promotional credit while creating a new account and activating a headset. Does this normally take time to process or should it be instant?

creare account Instagram per mio figlio di 11 anni

Vorrei creare un account Instagram per mio figlio di 11 anni, con il controllo dei genitori come devo fare?

Resolved! Some games have no sound, but others do

So I encountered a new problem on my Quest pro where a game got updated (vox Machinae) and no longer had sound, as it was an isolated incident I assumed it was a problem with the update, my friends however where not having the same issue, so I chalke...

Stuck in "I'm not a robot" loop on Meta account

After disputing a decision yesterday, I've been unable to access my Meta account. Despite verifying "I'm not a robot," the loop persists since yesterday. I've tried: 1. Updated Chrome 2. Clearing browser data Please assist!

I tried making a Facebook account and it got suspended, will this affect my meta account

I tried to make a Facebook account using my meta credentials and it got suspended. Will this affect my account for VR and the games I have purchased.

Resolved! Missing Free Batman: Arkham Shadow game and free three-month trial of Meta Quest+ with Meta Quest 3s

HelloWe bought the Meta Quest 3s from Very which should include Batman: Arkham Shadow game and free three-month trial of Meta Quest+, however, nothing is in the box I.e. codes etc to redeem. Can someone please help?Thanks

Device restarting

Device is randomly restarting. Has happened at various times and within various apps. It goes to black screen with Metaquest logo. We’ve tried rebooting and changed sleep settings. It happens misplay for no apparent reason

First steps app issue

I'm still pretty new to Quest 3 and recently downloaded the First Steps app. I think the app is an absolute necessity but I'm having an issue with virtual locations. The app is placing the virtual desk on the outside of the boundary and backwards. I ...

Appairge

Bonjour Je viens d'acheter meta qu'est 3sEt je n'arrive pas à appairer le programme reste en chargement et rien ne se passe puis ça échou. Cordialement

Asgards Wrath controller tracking issue

I’m running Asgard’s wrath via AirLink on my Quest 3, the issue I’m running into is my controllers loose tracking when I put my arms down, I don’t have this problem in other quest 3 games, please help .

Oculus Quest 2 won't turn on or charge

After months of non-use I charged my quest 2 headset. After receiving a green light on the headset I pressed the power button. The headset turned on and the Meta logo floated on the screen for about 30 minutes then the screen went blank. I did a boot...

$60 Affiliate Link

@meta, I used an affiliate link to get $60 of Quest Cash when I bought the 3s. When I got the 3s and made an account, I never got the $60 of Quest Cash, how can I get that?

Incorrect display of the eye center and helmet (focusing)

The problem with my meta quest 3 I do not know how to describe it, but I will tell you how it is, I used the helmet without any problems, updated the computer and did not touch the helmet for 4 days, it lay all the time in the closet away from sin, s...

Swearing on game

I had my first try of my husbands meta quest 3s. Whilst standing in the lobby of the first game (on mute) someone came past me and called me a ‘fat c*nt’. As I went to report them they asked why I was reporting them and called me a ‘f*cking weirdo’. ...