How to get help

I had an account for my Oculus rift s with email_address_1. Then facebook/meta comes in and requires people to use facbook to login etc. I have lost all the purchases i made with my old account as my fb account is on a different email than email_addr...

Metaquest 3 - Meta support Unable or unwilling to assist

I purchased a Metaquest 3 in mid October directly from Meta (first mistake) and from mid December it started developing issues whilst charging, eventually only working on another charger and then not charging or switching on at all. Meta support init...

Golf+ wont load and has a black screen

Ever since the latest golf+ update on the 19th December I can't get golf plus to load. When I load on, the logo appears amd then dissappears and 3 white dots appear and then in left with a black screen. I have restarted my headset. I have deleted and...

Meta Support is not a human. Only A.I.

I now see why Meta help is completely useless.It's not staffed by humans. But only A.I. You ask for help. It picks up key words then copy and pastes the section on the meta policy it thinks applies. Then responds in a way to make you think it's human...

Hacked

My meta account Facebook and Instagram was hacked 

Cant Access Old Phone Number

Hi,My Son is trying to log into his meta account, which is asking to verify by way of mobile number. I have changed my mobile number and no longer have access to the number attached to his account.I need access ASAP, please get in touch. Best Regards

Login Issue: Stuck in a Loop with Meta Quest Link

Hi,I’m having trouble logging into my Meta Quest account. When I try to verify through Meta Quest Link, it redirects me to a page that says, “This auth.meta.com page can’t be found” (HTTP ERROR 404). It seems like I'm stuck in a login loop. I've trie...

Phone number dilema

I used to have a Quest 2 and spent a lot of time playing it. After a while, I stopped using it and eventually didn’t have the headset anymore. Fast forward to now: I decided to finally upgrade and got myself a Quest 3.Here’s the issue: I know all my ...

Same Country - Referral Ineligible Country Error

Hello, my friend and I (both are US residents) referred me to buy a Quest 3. I purchased a Quest 3 and clicked on the referral link and created a Meta account through the referral link however, I'm getting:"There was an issue accepting this referral....

ACCOUNT HACKING!!!

Good morning, today when I logged into Facebook they told me that my account is suspended since an ig account linked to my email was terminated for breaking the rules, when I saw the linked account “me_mary121834 I realized which does not correspond ...

How to find forgotten e-post for the Meta Quest account

My son has forgotten his e-mail for MetaQuest account. How can we find this email?

Replacement refurbished headset missing items

Hi, I sent my Quest 2 in for a replacement because the recent update bricked my headset. Upon receiving the replacement refurbished headset, I am missing both of the controllers that should have been in the box along with the headset. When I sent in ...

Library greyed out, can't access anything.

Wanted to use my Quest 2 today, and everything was going fine, until I had to reset the headset, and it got stuck in infinite Meta logo spinning, never getting to start, so I was forced to do a Factory reset.After that, the headset finally started, b...

"Update your account info by.."

Hello everyone, I can't get past the screen that says I need to update my account by March 29th. I have been all over the website and app to insure all of my account info is up to date and it will not let me past that screen. Any help is appreciated....

cant accept eula agreement on ghosts of tabor

I cant accept eula agreement on ghosts of tabor, theres no button or anything or indicator of where my cursor is

Allow child’s account to cast

Looking to allow my child’s account to cast to device but I see this is something in the works? Will this be updated soon?

Esperem de tudo, menos suporte

meta baniu um monte de contas do insta e do face, e só você procurar #metaresponde no X eles não estão nem aí, e o pior... Baniram por nada! Tá todo mundo louco atrás de suporte, mais na real a @MetaQuestSupport tá pouco se lixandoDevolvam nossas con...

Unauthorized account from meta horizon

My instagram was hacked and the hacker added a meta horizon account to my ig account. I have since gotten my instagram back but can't find a way to remove the meta horizon account as it is tied to an email I don't have access to. How do I remove this...

Meta Quest link app crashing intermittently

I have had my Oculus Rift S for a long time and used it with no issues when I had an Nvidia 1070 GPU. I hadn't played VR for a while and in the meantime upgraded to a AMD Radeon 7900GRE GPU. Now months after the upgrade having amazing performance on ...

meta quest 2 handtracking

On my meta Quest two The hand tracking setting is not showing up in devices and I do not know what to do so I can activate hand tracking.

Meta Quest 2 Link Crashing midway relying on pc and quest restart to temporaryly solve the Issue

Currently experiencing meta quest link software just stops sending info the meta software thinks it's still connected the headset is stuck in the one frame and when you move about it like merges the image duplicating it when you turn this issue to te...

my arms are bent in alot of games

This issue simply doesnt stop i have tried alot of things and yet failure sometimes i can fix it with manual heigth calibration but some games do auto calibraiton that keep my arms bent, and in the main home im always either taller or shorter than my...

Ongoing Unresolved Case: Meta Store Support Disregarding Key Details (Case #07642280)

I am reaching out to the Meta Community for assistance with an ongoing and frustrating issue involving Meta Store Support. I have been trying to get a pair of defective Quest 3 controllers replaced under warranty, but my case has been repeatedly mish...

Shipping?

I ordered my new controller on January 7th and It says it'd be delivered on Jan. 10th but it hasn't even shipped yet?I jus wanna play vr.

Quest 2 battery problem

Hey, lately I've noticed that the goggles load a bit slowly and drain battery really quickly, whether I'm playing VRChat or not. Does anyone have a solution? I can't even submit a ticket because the support page says I should try submitting later or ...

Changing Email, and cant access my account

Мой аккаунт Мета заблокирован

Млй аккаунт Мета заблокирован и я не могу в него войти. Сейчас я создала новый аккаунт, но я не могу подключить свое устройство к новому аккаунту. И удалить свое устройство со старого аккаунта я тоже не могу так как не могу войти. Пожалуйста помогите...

Unable to add additional account to Meta Quest 3

I am trying to add an additional account to the Meta Quest 3 headset. When I log onto the additional account on the computer it shows the Headset is already linked under Shared Devices. However when I power on the headset and click the 2nd account it...