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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How to get help

I had an account for my Oculus rift s with email_address_1. Then facebook/meta comes in and requires people to use facbook to login etc. I have lost all the purchases i made with my old account as my fb account is on a different email than email_addr...

Metaquest 3 - Meta support Unable or unwilling to assist

I purchased a Metaquest 3 in mid October directly from Meta (first mistake) and from mid December it started developing issues whilst charging, eventually only working on another charger and then not charging or switching on at all. Meta support init...

Golf+ wont load and has a black screen

Ever since the latest golf+ update on the 19th December I can't get golf plus to load. When I load on, the logo appears amd then dissappears and 3 white dots appear and then in left with a black screen. I have restarted my headset. I have deleted and...

Meta Support is not a human. Only A.I.

I now see why Meta help is completely useless.It's not staffed by humans. But only A.I. You ask for help. It picks up key words then copy and pastes the section on the meta policy it thinks applies. Then responds in a way to make you think it's human...

Hacked

My meta account Facebook and Instagram was hacked 

Cant Access Old Phone Number

Hi,My Son is trying to log into his meta account, which is asking to verify by way of mobile number. I have changed my mobile number and no longer have access to the number attached to his account.I need access ASAP, please get in touch. Best Regards

Login Issue: Stuck in a Loop with Meta Quest Link

Hi,I’m having trouble logging into my Meta Quest account. When I try to verify through Meta Quest Link, it redirects me to a page that says, “This auth.meta.com page can’t be found” (HTTP ERROR 404). It seems like I'm stuck in a login loop. I've trie...

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WL_2020 by Honored Guest
  • 411 Views
  • 1 replies
  • 1 kudos

Phone number dilema

I used to have a Quest 2 and spent a lot of time playing it. After a while, I stopped using it and eventually didn’t have the headset anymore. Fast forward to now: I decided to finally upgrade and got myself a Quest 3.Here’s the issue: I know all my ...

Same Country - Referral Ineligible Country Error

Hello, my friend and I (both are US residents) referred me to buy a Quest 3. I purchased a Quest 3 and clicked on the referral link and created a Meta account through the referral link however, I'm getting:"There was an issue accepting this referral....

laterbij by Honored Guest
  • 629 Views
  • 3 replies
  • 0 kudos

ACCOUNT HACKING!!!

Good morning, today when I logged into Facebook they told me that my account is suspended since an ig account linked to my email was terminated for breaking the rules, when I saw the linked account “me_mary121834 I realized which does not correspond ...

Replacement refurbished headset missing items

Hi, I sent my Quest 2 in for a replacement because the recent update bricked my headset. Upon receiving the replacement refurbished headset, I am missing both of the controllers that should have been in the box along with the headset. When I sent in ...

Library greyed out, can't access anything.

Wanted to use my Quest 2 today, and everything was going fine, until I had to reset the headset, and it got stuck in infinite Meta logo spinning, never getting to start, so I was forced to do a Factory reset.After that, the headset finally started, b...

Tearees by Explorer
  • 599 Views
  • 2 replies
  • 3 kudos

"Update your account info by.."

Hello everyone, I can't get past the screen that says I need to update my account by March 29th. I have been all over the website and app to insure all of my account info is up to date and it will not let me past that screen. Any help is appreciated....

Paulmnop by Explorer
  • 9248 Views
  • 23 replies
  • 3 kudos

Resolved! Quest Pro Warranty

I had a very simple question, and I tried looking for the answer and couldn't find it, so I guess I'm doing here cause meta support is no longer a thing apparently.A year ago, I bought an Oculus Quest Pro form offerup, the guy has said it was under w...

Esperem de tudo, menos suporte

meta baniu um monte de contas do insta e do face, e só você procurar #metaresponde no X eles não estão nem aí, e o pior... Baniram por nada! Tá todo mundo louco atrás de suporte, mais na real a @MetaQuestSupport tá pouco se lixandoDevolvam nossas con...

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jukamoura by Honored Guest
  • 130 Views
  • 0 replies
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Unauthorized account from meta horizon

My instagram was hacked and the hacker added a meta horizon account to my ig account. I have since gotten my instagram back but can't find a way to remove the meta horizon account as it is tied to an email I don't have access to. How do I remove this...

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Resolved! Can't get 30 dollar referral code credit

Me and my friend wanted to get the 30 dollar store credit to buy games i bought a new quest 3 but when i tried clicking on a link for store credit it gave me an error and i couldnt generate codes too

epiinopsy by Honored Guest
  • 868 Views
  • 5 replies
  • 0 kudos

Meta Quest link app crashing intermittently

I have had my Oculus Rift S for a long time and used it with no issues when I had an Nvidia 1070 GPU. I hadn't played VR for a while and in the meantime upgraded to a AMD Radeon 7900GRE GPU. Now months after the upgrade having amazing performance on ...

meta quest 2 handtracking

On my meta Quest two The hand tracking setting is not showing up in devices and I do not know what to do so I can activate hand tracking.

my arms are bent in alot of games

This issue simply doesnt stop i have tried alot of things and yet failure sometimes i can fix it with manual heigth calibration but some games do auto calibraiton that keep my arms bent, and in the main home im always either taller or shorter than my...

Shipping?

I ordered my new controller on January 7th and It says it'd be delivered on Jan. 10th but it hasn't even shipped yet?I jus wanna play vr.

Quest 2 battery problem

Hey, lately I've noticed that the goggles load a bit slowly and drain battery really quickly, whether I'm playing VRChat or not. Does anyone have a solution? I can't even submit a ticket because the support page says I should try submitting later or ...

YukiChan1 by Honored Guest
  • 294 Views
  • 3 replies
  • 0 kudos

Мой аккаунт Мета заблокирован

Млй аккаунт Мета заблокирован и я не могу в него войти. Сейчас я создала новый аккаунт, но я не могу подключить свое устройство к новому аккаунту. И удалить свое устройство со старого аккаунта я тоже не могу так как не могу войти. Пожалуйста помогите...

Unable to add additional account to Meta Quest 3

I am trying to add an additional account to the Meta Quest 3 headset. When I log onto the additional account on the computer it shows the Headset is already linked under Shared Devices. However when I power on the headset and click the 2nd account it...

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