Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

OCULUS RIFT - NOT FINALIZE TOUCH CONTROLLER SETUP

Good morning, during pairing of the left touch, by pressing the down button + Y, the controller starts flashing and after a few seconds OK appears both in the controller search and in the controller pairing. The last controller finalization step rema...

luxe001 by Honored Guest
  • 88 Views
  • 2 replies
  • 0 kudos

Resolved! Meta Quest Remote Desktop stuck on "Loading" on macOS

Install Meta Quest Remote Desktop. I will see the virtual audio driver in the sound menu but cannot select it. When I run the Meta Quest Remote Desktop app the virtual audio driver disappears from the sound menu and the app is stuck on the loading sc...

dixonsix by Protege
  • 2802 Views
  • 29 replies
  • 1 kudos

Activation Code displayed just out of sight Quest 2

Quest gurus,I have a quest 2 that i powered up after a break and it appear it has me in a frustrating loop.It would like me to activate the device again but the activation code is displayed just out of sight and with now way to scroll, zoom, or get t...

Display port Connection Failing

So, I just got a new PC and i started playing games in VR but randomly my screen would freeze then turn black for about 10 seconds then turn back on and on some games when it turns back on id have to restart the game. My oculus app says my display po...

My oculus says tv storage failed

I try to turn on my oculus it gets into a loop where it just keeps turning on and off, I tried using the power button and volume down button but that didn’t work, please help. I haven’t been able to play any of my games. I also had 500mb left.

Storage Space Bug

I have over 200 GB of free space available on my Oculus Quest 2. There is an update available for my Golf+ application but I get an error message stating that I do not have enough space available.I have plenty of space available.

Resolved! Air link randomly stopped working

As said, air link randomly stopped working. It started by having the button unavailable one day. I restarted my quest and pc, same thing. I unpaired and tried pairing again, when I hit pair I don't get a code. It detects it fine, paired to my phone f...

Mudd47 by Honored Guest
  • 13229 Views
  • 40 replies
  • 5 kudos

Constant RED light when charging

I plug my Quest 2 in to charge. The charging light goes from White to Red. I leave it plugged in overnight and the light USED to change from RED to GREEN. Now it stays a constant RED. But...it still charges.Should I be concerned?I am only using the c...

CanyonVR by Honored Guest
  • 75 Views
  • 2 replies
  • 0 kudos

Referral Games not Showing

Hello, so I was just getting my games and I wanted to referral my friend, but they weren’t there. So I checked on google and I’m not the only one. I referred the games to my friends before they disappeared and now it shows invalid link. If anyone cou...

nbh420 by Explorer
  • 87 Views
  • 2 replies
  • 0 kudos

Http229

Nice work good game but I keep having this problem where i try to sign in and it says http229 login failed retrying I know its not my internet I run on 1GB per second I deleted and installed it 3 times I also made sure the game was updated and I also...

Quest 3 cast to iphone no mic audio

Hi everyone, as per title I am trying to cast to my phone app (Iphone) some gameplay, split screen of what I see in VR and my phone camera... the problem is that the game audio is perfect but no audio from the Q3's internal microphone... not even an ...

Hand tracking issues

I have this issue with hand tracking that the virtual hands are never completely still which makes playing games like Demeo very hard with hand tracking.I have tried unpairing and re-pairing the controllers, different lighting such as ambient, very b...

Can someone help me with a device identity error

Anytime I try to add a new meta account to my quest 2 it says "please try again later" and just under that it says "device identity error please contact meta support" which I tried searching it but couldn't find anything so does anyone have any solut...

Asgards Wrath 2 uninstalled randomly

I got onto my Oculus 2 to play asgards wrath 2 to find it had completely uninstalled and the thing said “corrupted”. Has Anyone else experienced this issue? I’m so frustrated. I literally just purchased this game and deleted All of my other games And...

Resolved! Installing Oculus App on Drive OTHER THAN C: Drive

Hi,I have spent the past several hours attempting to run the initial Oculus Setup, but every time I get past the Terms and Conditions I get a screen saying that I cannot connect to the Oculus Servers (which I know is false--my Internet is working fin...

trkent26 by Explorer
  • 124746 Views
  • 104 replies
  • 1 kudos

Resolved! Worst Warranty replacement - Meta lost my headset

I sent my original Oculus 3 back for repairs on Feb 3rd. As soon as Meta received my headset they sent a replacement right out. Unfortunately, the one they sent me was stuck in a bootloop. I sent the 2nd headset back. I never received a confirmation ...

Quest 3 menu wont open

So, when I press the menu button, it won't open and my mic stops working so no one can hear me. I've tried powering it off and on again, even hard rebooting, but it still won't work. Any suggestions?

Broken controller

Hi. One of my sons controllers broke, I believe it was something internal as it does not track anymore. I'm sure it's not a pairing issue, as it does seem to be physically damaged. Looking for thoughts on replacements as they do seem to be pretty exp...

Cant download games on the quest gen 1 anymore.

I'm wondering if this is related to the gen 1 loosing support last year, when I try to download games from the phone app or inside the quest store, a loading circle appears followed by the VR set crashing. Everything else is working great and I can p...

pairing and headset not connecting to app

so ive been trying for the past 3 days to pair a new controller to my quest 2 and for some reason the headset wont connect to the app when they are both on the same wifi and it keeps saying that it was synced a day ago when it didnt say it was connec...

WIN_20240226_21_28_27_Pro.jpg WIN_20240226_21_28_39_Pro.jpg
Labels