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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Gorilla Tag wont install

Something happend with gorilla tag that wouldn't let my play so I tried Uninstaller then reinstalling but won't let me install it again. And the weird thing is my sister's account has gorilla tag just fine but mine doesn't and I have the owner accoun...

Introducing Meta Account and Horizon Profile Problem

I have an Oculus 2 and when I started it, I received a message titled "Introducing Meta Account and Horizon Profile", which required me to set up a Meta Account and Horizon Profile before I could continue using the device. I have done that, and downl...

Cannot reset PIN, unaccessible email

Hello, I am a new Oculus user. I set up my Quest 2 with a Facebook account. I can't reset my PIN because my account is automatically set up with some random email address that I don't own and don't have access to it. ( This...

Quest 2 won't select USB 3.0

I have one type C socket on my mobo which my device has been running from fine since I bought it a while back.All of a sudden the device will not select USB 3.0 and instead selects USB 2.0 with lower bandwidth/performance.-My gpu drivers are all up t...

Meta horizon connection

If when typing my code on my mobile device to connect to my old oculus or Facebook account it’s just give me and error message and asked me to generate a new code. What can be done for this?

Casting to TV without chromecast.

Hi,If you haven't noticed by now, this seems to be a very hot topic right? The reason this is a hot topic is because the casting of this device is hands down the dumbest, poorest, most complicated feature I have ever encountered. Not well thought out...

Buying games

this is the parent of my teens account. I have a pin set up so when games are purchased I have to give permission. Now it’s stating an adult needs to sign in to their own account to give permission for game purchases. I find this crazy, there is a pi...

Refferal issues

Set up my occuluus through a referral, have not seen any way to even check if i have recieved the 30$credit for it. Its been nearly a month already.

Birthday change

Hey I did not mean to put my birthdate year as 2008 I was having too much fun when I first got it and talking and got distracted and put my daughters birthdate year instead of mine. I was wondering if I could get help so I can change my birthdate to ...

Disabled Account - Please help!

Oculus Support Team, My Facebook/Instagram accounts were hacked yesterday and have now been disabled. The automated processes for recovering the accounts did not let me file an appeal. A few hours later, I received an email from Oculus saying my acco...

Resolved! Quest 2 cannot pair with PC with Airlink

Hello. I just acquired a Quest 2 and I tried to connect it to my PC with AirLink. I got a high end PC with a RTX-3080 but I cannot get it to work. When I start the pairing process, from the Quest, I can see my computer appearing but when I click "pai...

Incorrect Timezone on my Oculus Quest 2

Hello ... After I performed a factory reset on my Oculus Quest 2/64G, the menu panel displays incorrect Timezone. It is showing UTC time instead of my timezone EST/EDT. I cannot find anything in the settings to allow setting the timezone. Any assista...

Username change

For some reason it won't let me change my username. I wanted to change it to x_.Moon._x but it won't let me.

problem with my WIFI

every time i connect to wifi my oculus quest 2 freezes every 5 seconds, i disconnect it from wifi and it works normally, i tried everything but i haven't found a way to fix it.

Krypo0 by Level 2
  • 1 replies
  • 0 kudos

Cant follow friend

I can't follow my friend because The follow button won't show up and I can't find anywhere in settings to enable or disable the ability to stop anyone from following. Please can anyone help me figure this out.

Resolved! No referral credit

I sent my friend a referral link which she used when she purchased Quests for herself and her son. So far neither of us have received the $30 store credit. How long does it take to show? It’s been about 2 weeks.

Caiyyd by Level 2
  • 58 replies
  • 4 kudos

Missing Purchases

After being forced to migrate my Oculus account to a Meta account, previous purchases no longer appear in the Oculus app.

Resolved! Vr App sharing

So I have 2 Quests in my house. My main account holder on is on mine, on the one for little brother. Is it possible for us to share our games with each other? So if I have Onward on mine, is there a way to share it so he can play it on his quest?

Headset constantly disconnecting from wifi

My headset disconnects from WiFi at seemingly random intervals. I have messed with my router settings so the issue isn't being caused by band switching. It doesn't matter if I am using my headset online or not either, I'll often be playing beatsaber ...

Right hand oculus 2 controller choppy

I have had issues with my right hand controller not tracking correctly the past week. The controller was not hit or damaged. My hand will disappear or not track correctly every few seconds which is making it unusable. ive tried the following and noth...

galaxies edge bug

Please can someone help me with this. my star wars tales from the galaxies edge game will show oculas an ILM when i load the game, but then it just stays on a blank screen with the music playing in the backround. its been like this for so long :(. i ...

Quest 2 Dot code can’t be reset

Recently, my younger sibling has decided to try using my oculus without my permission, he seems to have somehow set a dot code that he doesn’t remember the combination for, I can’t connect to the oculus via the app, like the advice states, help!

Very very poor customer service

My right controller has splitt down the middle seam. I have since learned this is a known defect with the quest controller. I sent an email to customer support. They asked for photographs of the device. It then took 4 days to receive another email as...

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