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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I can't add a payment method.

Hi Community.I've been trying to add a payment method to my Oculus account for the past month now without any luck.I've tried literally everything. Visa, Master Card, American Express, both in Debit and Credit card. I've also tried Paypal without any...

adrev by Level 2
  • 12 replies
  • 0 kudos

Rift S Screen turns black after 5 secs

So recently purchased a Rift S which is in great condition from my cousin ... he even let me demo it round his hence the reason I bought it ..Now my rig isn't amazing however I do believe it's passableNvidia Geforce 1050tiIntel i5 2500kIntel DQ67sw m...

Oculus Quest conection

Hello,I cannot connect, via application on my mobile phone using the five digit code,my Oculus Quest headset.I tried many times and no result.please, can you help me?Thanks

arghirc by Level 2
  • 2 replies
  • 0 kudos

Audio crackling - Link/AirLink

Most recent update here: Crackling noises are heard at certain sound frequencies when streaming via Link/AirLink. Especially human voices. The issue seem ...


Oculus quest crash?

I tried turning on my quest and a chip with an arrow pops up with a green loading bar it finished and then it stays on the logo screen like pulsing and it stays stuck there. I’ve tried powering it down and back on and it just keeps repeating

Meta Quest 2 Order Problem

Hi, I ordered a Quest 2 9 days ago, my order got cancelled about half an hour after I submitted it. I'd have no problem ordering it from Amazon but the payment went well so I got a cancelled order and my money taken.I've been talking to the support t...

Не обновляется

мой oculus quest 2 не обновляется до последней версии. Сбросил настройки до заводских и теперь не могу связать мобильное приложение и сам шлем. Скажите пожалуйста, что я могу сделать в данной ситуации 


Will a factory reset be the fix to this..

When I turn on my Meta Quest 2 Headset it defaults to the home environment for about 8-10 seconds before being able to confirm the guardian. I want to make sure everything is okay with my headset. I tried doing a soft reset, but that didn't fix the p...

Resolved! and this happened

Just recent When trying to find out why my quest decided to not let me use my apps once the new update came I in desperation so stressed out trying to figure out to get it to work I accidentally deactivated my account and need help reactivating it so...

Resolved! 8 digit code ruining my game

I’m now having issues where it said to go to to put in the 8 digit code on my screen however it I have had this issue before and I had to factory reset so instead I tried to restart the headset and now I can’t even see what apps I hav...

How to remove Quest 1 from my account

On my oculus app on devices it shows a quest 1 on my account and when i go to the quest 1 doesnt show but it also shows that i have a quest 1 on my account information so can someone help me remove the oculus 1 from my account thank...

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QJ_a_qt by Level 2
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Why cant i access my games after meta update

When starting my oculus 2 I was prompted to update my device and then merge my facebook account with the new Meta account. I had some trouble but managed to create one but I couldn't select my old name, I had to add a "_" and this account is seen as ...

Beat saber

I bought my quest 2 recently and i recieved beat saber with it is but it doesnt come up in the oculus files with the game and if i search for it in the oculus app with the same account i need to rebuy it is there any way i can get it on my pc without...

Resolved! How to install Oculus runtime?

I would like to use OpenVR to communicate with Oculus runtime, so that OpenVR can retrieve info from the Oculus Quest 2 device. How to install the Oculus runtime? p.s. I might be wrong, but should I look into something like

Age Restriction with new update on Meta

Now with the option to use the Quest 2 without a Facebook account I am curious as to more restrictions have been more such as added security and further in depth parental controls allowing kids under 13 years of age to use the Quest 2?Thank you

How to change pfp?

Help all. I’m never used a forum before, so bear with me. I have a quest 2, and since I am not the admin account on it, I can’t hook it up to my phone to change my Pfp. Is there any possible other way to do so? I also don’t have a pc, if that helps. ...

Using Meta Quest 2 for 20 students

I just purchased 20 headsets for my college. I would like to use them in my chemistry labs. Can anyone help me learn how to get 20 headsets up and running?

Guardian moving with me

i have a weird issue that is anoying my experience for some months. My guardian is moving whe i move too. Example: When i crouch to set the floor, the guardian floor moves down with the headset and i set the floor, but the distance is relative of my ...

Add the Arabic language to Meta quest 2

Welcome Is it possible to add the Arabic language in the near future, knowing that there are many Arab users but the language has not been added And there are many languages only Arabic does not exis we wish you to review the matter and add the langu...

iaii by Level 2
  • 1 replies
  • 1 kudos

Oculus quest 2

I just got my oculus and with trying to set it up and connect it to the oculus app but it wont connect. the app says I have to update software before using so it doesnt Do a factory reset and it just has a try again button..... What do I do?

Possible to choose new email for Meta account?

I have a question that I haven't seen addressed anywhere. What if I want to un-couple my Meta account from Fb, but I want to associate it with a NEW email address?The account in question was an old Oculus account from Quest 1 times, which then merged...

My oculus quest 2 won’t do anything!!! Please help

I used my quest 2 for about a month and a half but when my daughter was born I put it in the case and haven’t touched it in about 6 months… now it won’t charge or cut on or anything… I’ve tried to reboot it, factory reset it, and I also know that the...

Contacting support

So i've contacted support and they send me an email saying that they have updated my request.They don't send the answer or info via the email, so there do they send it????

RMA Headset does not connect to Oculus App

I just received my RMA Quest 2 Headset on Friday and was unable to connect the Quest 2 to my phone. I just tried to connect the Quest 2 to a new phone assuming that it would work, but no dice. Customer support said that it was due to some update in t...

Aulain by Level 3
  • 1 replies
  • 0 kudos

Charged twice for the same game

My brother used my headset and bought a game, requested a refund, then bought it again, im willing to keep the game by now but will i get refunded for the first charge?

oculus e windows

salve se provo ad avviare il programma oculus su windows 11 mi chiede di accedere con il mio account,ma una volta aperto il browser mostra un messagio di errore dove scrive Siamo consapevoli di questo errore stiamo lavorando per risolvere.Piu di una ...

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