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Forum Posts

Meta Support is not a human. Only A.I.

I now see why Meta help is completely useless.It's not staffed by humans. But only A.I. You ask for help. It picks up key words then copy and pastes the section on the meta policy it thinks applies. Then responds in a way to make you think it's human...

Hacked

My meta account Facebook and Instagram was hacked 

Cant Access Old Phone Number

Hi,My Son is trying to log into his meta account, which is asking to verify by way of mobile number. I have changed my mobile number and no longer have access to the number attached to his account.I need access ASAP, please get in touch. Best Regards

Login Issue: Stuck in a Loop with Meta Quest Link

Hi,I’m having trouble logging into my Meta Quest account. When I try to verify through Meta Quest Link, it redirects me to a page that says, “This auth.meta.com page can’t be found” (HTTP ERROR 404). It seems like I'm stuck in a login loop. I've trie...

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WL_2020 by Honored Guest
  • 416 Views
  • 1 replies
  • 1 kudos

Phone number dilema

I used to have a Quest 2 and spent a lot of time playing it. After a while, I stopped using it and eventually didn’t have the headset anymore. Fast forward to now: I decided to finally upgrade and got myself a Quest 3.Here’s the issue: I know all my ...

Same Country - Referral Ineligible Country Error

Hello, my friend and I (both are US residents) referred me to buy a Quest 3. I purchased a Quest 3 and clicked on the referral link and created a Meta account through the referral link however, I'm getting:"There was an issue accepting this referral....

laterbij by Honored Guest
  • 634 Views
  • 3 replies
  • 0 kudos

ACCOUNT HACKING!!!

Good morning, today when I logged into Facebook they told me that my account is suspended since an ig account linked to my email was terminated for breaking the rules, when I saw the linked account “me_mary121834 I realized which does not correspond ...

Replacement refurbished headset missing items

Hi, I sent my Quest 2 in for a replacement because the recent update bricked my headset. Upon receiving the replacement refurbished headset, I am missing both of the controllers that should have been in the box along with the headset. When I sent in ...

Library greyed out, can't access anything.

Wanted to use my Quest 2 today, and everything was going fine, until I had to reset the headset, and it got stuck in infinite Meta logo spinning, never getting to start, so I was forced to do a Factory reset.After that, the headset finally started, b...

Tearees by Explorer
  • 616 Views
  • 2 replies
  • 3 kudos

"Update your account info by.."

Hello everyone, I can't get past the screen that says I need to update my account by March 29th. I have been all over the website and app to insure all of my account info is up to date and it will not let me past that screen. Any help is appreciated....

Paulmnop by Explorer
  • 9297 Views
  • 23 replies
  • 3 kudos

Resolved! Quest Pro Warranty

I had a very simple question, and I tried looking for the answer and couldn't find it, so I guess I'm doing here cause meta support is no longer a thing apparently.A year ago, I bought an Oculus Quest Pro form offerup, the guy has said it was under w...

Esperem de tudo, menos suporte

meta baniu um monte de contas do insta e do face, e só você procurar #metaresponde no X eles não estão nem aí, e o pior... Baniram por nada! Tá todo mundo louco atrás de suporte, mais na real a @MetaQuestSupport tá pouco se lixandoDevolvam nossas con...

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jukamoura by Honored Guest
  • 131 Views
  • 0 replies
  • 0 kudos

Unauthorized account from meta horizon

My instagram was hacked and the hacker added a meta horizon account to my ig account. I have since gotten my instagram back but can't find a way to remove the meta horizon account as it is tied to an email I don't have access to. How do I remove this...

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Resolved! Can't get 30 dollar referral code credit

Me and my friend wanted to get the 30 dollar store credit to buy games i bought a new quest 3 but when i tried clicking on a link for store credit it gave me an error and i couldnt generate codes too

epiinopsy by Honored Guest
  • 875 Views
  • 5 replies
  • 0 kudos

Meta Quest link app crashing intermittently

I have had my Oculus Rift S for a long time and used it with no issues when I had an Nvidia 1070 GPU. I hadn't played VR for a while and in the meantime upgraded to a AMD Radeon 7900GRE GPU. Now months after the upgrade having amazing performance on ...

meta quest 2 handtracking

On my meta Quest two The hand tracking setting is not showing up in devices and I do not know what to do so I can activate hand tracking.

my arms are bent in alot of games

This issue simply doesnt stop i have tried alot of things and yet failure sometimes i can fix it with manual heigth calibration but some games do auto calibraiton that keep my arms bent, and in the main home im always either taller or shorter than my...

Shipping?

I ordered my new controller on January 7th and It says it'd be delivered on Jan. 10th but it hasn't even shipped yet?I jus wanna play vr.

Quest 2 battery problem

Hey, lately I've noticed that the goggles load a bit slowly and drain battery really quickly, whether I'm playing VRChat or not. Does anyone have a solution? I can't even submit a ticket because the support page says I should try submitting later or ...

YukiChan1 by Honored Guest
  • 301 Views
  • 3 replies
  • 0 kudos

Мой аккаунт Мета заблокирован

Млй аккаунт Мета заблокирован и я не могу в него войти. Сейчас я создала новый аккаунт, но я не могу подключить свое устройство к новому аккаунту. И удалить свое устройство со старого аккаунта я тоже не могу так как не могу войти. Пожалуйста помогите...

Unable to add additional account to Meta Quest 3

I am trying to add an additional account to the Meta Quest 3 headset. When I log onto the additional account on the computer it shows the Headset is already linked under Shared Devices. However when I power on the headset and click the 2nd account it...

The Abyss of Customer Service: A Meta Catastrophe

If you’re seeking help from Meta's customer support, prepare for an ordeal. My repeated attempts to resolve an issue were met with a Kafkaesque loop of automated responses and ignored emails. After submitting my information three times, they did noth...

Kebucc by Honored Guest
  • 207 Views
  • 1 replies
  • 1 kudos

Total newbie needs help

I'm new to gaming, new to VR (quest 3). I can get Batman to start, but then it just sits there. Any explanation around of how to use this system for a total newbie?

Resolved! Meta Store Freezes When Attempting to Download Game Trials

I've researched this subject quite a bit and there doesn't seem to be any sort of clear answer. The only solution I've seen support post is to do a factory reset, and even that doesn't seem to be working. And these posts were from over a year ago.I c...

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