Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 16493 Views
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

RTX4060 link and oculus app issues

black box as a desktop view in the Oculus App,,,, even if I use quietly cable and air link to connect perfectly the headset to other app... (i.g. twinmotion)so I guess the problem is the oculus app!Even if useless Whatsapp Meta Support told me the pr...

quest 2 air link wont pair

My quest 2 wont pair with my Microsoft 11 pro pc and I don't know why everything is up to date i even looked in my mobile app.

oculus ding noise

the oculus makes a dinging noise i was wondering if there was a way to turn it off if not would there be a possible update for it soon?

Quest 2 will not pair to Meta App

Have tried the following steps:Reinstalling Meta app on iphone, ipad, and Android phone.Using an old build (193) of the Meta app on the Android phone.Numerous networks.Factory resetting headset and android.Have headset and phones plugged into charger...

Glitch in Apex Construct sending me to the start

I was enjoying playing Apex Construct, but had barely started when my son wanted to play for a bit. I missed a bunch of the lore and missions, so I decided to just start a new game since I was still near the beginning. Now every time I get to the war...

lswan by Honored Guest
  • 328 Views
  • 2 replies
  • 0 kudos

Resolved! Quest 3 airlink making crackling noises

So I recently got my quest 3 about a few weeks ago and until yesterday/today, I’ve had no problems with air-link. It started yesterday when I went in air-link to play lone echo and upon launch of airlink I hear popping sounds and a constant buzzing. ...

Echo1914 by Honored Guest
  • 1345 Views
  • 6 replies
  • 0 kudos

Account suspended

I think the product is good however I will never recommend anyone to buy this. The customer service is complete garbage. This is the third time my account was suspended for the most trivial matters. Because I did not enter my birthday, there was no n...

Resolved! Quest 3 Plugged in Headphones have very bad audio

If I do a google search, I see a lot of people saying the audio is really bad when plugging in external headphones to the Quest 3. I have a good set of headphones but they sound very bad on the Quest 3. Is this a known problem with the Quest 3 and is...

videos not loading on meta app

Videos that I sync from my headset to my phone that are only like 7 minutes refuse to load and the one I've been trying to download is 10, it doesn't even attempt, I press download and it immediately says "download unsuccessful". It makes absolutely ...

mossloll by Honored Guest
  • 348 Views
  • 2 replies
  • 0 kudos

Air Link, steam link, vr desktop all not working

Hi,Recently got a quest 3 and want to use it to play games off my computer to utilize its power. Playing over a cable works fine, however, I have been unable to use any wireless connection.Any time I load into Airlink, steam vr, or virtual desktop, I...

Zedorous by Honored Guest
  • 1507 Views
  • 8 replies
  • 0 kudos

Resolved! App purchased in headset, does not show on oculus app on pc

I purchased Beat Saber a year or two ago, through the app store on my headset, I have my account logged in correctly on my PC, but when I pull it up, it prompts me to purchase Beat Saber again? Is this a known issue? Why don't my games purchased, syn...

Peyat by Honored Guest
  • 280 Views
  • 2 replies
  • 0 kudos

Resolved! call

Can't I just talk to someone on the phone

PCVR extreme lag on meta quest 2

I've recently gotten a link cable to play PCVR games and noticed I get a bunch of lag whenever I play. I bought blade and sorcery on the oculus app on my computer and tried playing it. The game was extremely laggy and I'm unsure why this is(I had the...

Meta isn't responding to emails.

Meta isn't responding to any emails I've sent in the past month in relation to a support ticket I opened. They immediately responded and closed a new ticket I opened after more then 2 weeks of radio silence, telling me to wait for a response in the a...

Kyurzi by Honored Guest
  • 211 Views
  • 1 replies
  • 0 kudos

Meta Quest 2 Not Pairing to Meta quest app

Hello, this is more for my brother rather than me but I guess two instances of this will hopefully get someone's attention. My brother's headset started acting funny after an update he received while on a trip in Texas. From the day he got back home ...

Quest 2 Network issue

Hey, Im currently trying to connect my Quest 2 to my desktop pc via Steam Link.My Quest 2 is connected to my wifi and my desktop is connected via USB Tethering to my phone and my phone is in the same wifi the quest is in. (My PC cant directly connect...

Resolved! The face mask on my meta quest 3 tends to retract to the left side

The face mask on my meta quest 3 tends to retract to the left side when the extension is maximum in order to wear glasses.It seems that the mechansim does not block the extension of the mask.Is there anything I can do ?I have already arranged to buy ...

Zambo71 by Honored Guest
  • 283 Views
  • 2 replies
  • 0 kudos

Resolved! Lost controller

Is there anyway to track both of my controllers with a serial number? 

Pairing issue?

So, I had gotten the whole "access token timeout" error. I went through the log in/out and dl/reinstall hoops to no avail. Ended up factory resetting. The app still shows the device but headset is showing me the 5 digit pin code. So I tried adding a ...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors
Labels