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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Left controller keeps disconnecting and reconnecting

hello,ive been playing gorilla tag and my left controller just randomly disconnects and reconnects and my battery on my left controller is at 80% so i really dont know what to do i tried replacing the battery and its the exact same problem.

Resolved! my left controller

My left controller always disconnects if i move it too fast. it makes it hard to play games like gorilla tag or creed rise to glory. no matter how many time i change the batterys the problem keeps happening. any ways to fix it?

My account won’t load

my account won’t load on my quest 2 and I tried everything and won’t even work. I had spent more than $200 on games and can’t even use my quest account


Yesterday when I turned on my oculus quest 2, it started making this buzzing sound. I just played on it an hour ago and yet again it started making the same sound when I powered it on, and continued to while I played for 45 minutes. I have never ran ...

Occulus dashboard in airlink

Hi I'm wondering can you minimise or move the semi circular dashboard in airlink view as I tried to open a game and it was at eye level which obscured my view and I couldn't see the screen and even when I clicked the desk top button it was still ther...

Game does not appear

I just bought FNAF Help Wanted in the oculus store on my phone, but it doesn't appear in the headset for download. I've also noticed that, keep in mind I have good internet; it refuses to connect to the store or even show any other apps than the ones...

How to get support?

I recently ordered Beat Sabre and the money has been taken. But after several weeks of trying I still cannot see this app on my Meta Quest 2 headset so cannot use it. I have gone through multiple websites to try and find a solution without success. T...

Disconnecting from server

Just tonight when I try to play poker VR it keeps saying disconnected from server.. I don't want to Uninstaller and reinstall because I will loose my $233,000.00 chips.Please help me..

Oculus Air link connecting, freezing, then disconnecting

Hey, whenever I use Air Link on my Quest 2, it connects freezes and disconnects.The headset says an error saying it has something to do with my pc, quest or my Wifi.I have had this problem for over a year now, The last time I was able to play my favo...

Syncing Photos to Phone Issue

I've been having this issue for a couple of months now with my Oculus Quest 2. I have the oculus app downloaded on my phone and whenever I have tried syncing my photos onto the app it tells me to connect my headset to the app. When I connect it, it u...

p8rple by Level 2
  • 1 replies
  • 0 kudos

Quest 2 Meta Account

I just made my meta account today and now I can’t login to it on the quest app. I manually updated it but it has no meta login option and when I tried to use Facebook it made a new account for it. Please fix this so I can use the app again! Thank you

Referral bonus

My friend sent me the referral code and I went through All the steps and still have not received the referral bonus. It has been over 3 days now and nothing

Resolved! Referral credit still not received after 30+ days

I have still not received my 2x $30 referral credits in over 30+ days. - Both of the people that used my referral link already received their $30 credits on their accounts (nearly instantly)- Both of the people purchased the Quest 2 headsets NEW, the...

jwdonal by Level 2
  • 1 replies
  • 0 kudos

Resolved! Rift S GPU

Hey people, my pc has the NVIDIA GTX 1650, and when i launch Wrath of Asgard the game freezes and im unable to play, can somoene suggest something please

Resolved! Meta Horizon Worlds PCVR - Crashing On Startup

Hello, I launch the game, i can see the game logo, then a white hourglass appear and after few seconds the game crash.I have this error on my PC : I have tried a lot of differents things : Re-installing everything, testing on another PC, waiting for ...


Resolved! 2fa broken on quest 2

Logging in to quest 2 triggers facebook 2fa authentication on my mobile device with yes no option. Quest expects 6 digit pin. This mismatch is blocking me from logging into my quest

Beat saber is not free?

I just bought a new Oculus Quest 2 and I did not get a redeeming code with a free Beat Saber copy. I do not know if I did something wrong. Please help.

Pawoo36 by Level 2
  • 2 replies
  • 0 kudos

Resolved! PCVR FPS/Stutter issues

Recently bought a usb 3.0 cable and have been trying to use the quest 2 for PCVR. My pc should be perfectly capable of running both non-vr and vr games, I have done a cable test and have a 3.0GBPS speed so that's not the issue either. when running th...

Masked_ by Level 2
  • 3 replies
  • 0 kudos

Guardian issues

My grandson dropped my oculus quest 2 and now can’t turn on guardian and won’t track

Can't Connect to Headset

I used FaceBook to always log in but I tried to setup my vr to the new account and it said that either I had to log out and try again or to factory reset and make a new account.

Resolved! Can you overcharge a Quest 2?

Am still relatively new with my Quest 2 and just went through the not so easy peasy account change to Meta. I've noticed on Facebook several people have the nifty charging units with cool images of what they look like with headset & controllers charg...

Horizon worlds

I recently downloaded horizon worlds and the screen is stuck on "play with friends" and won't let me go past that

Left controller not working properly.

My left controller has not been working properly. It will intermittently the think it's some place else or just be floating in mid air. I have tried to pair and unpair, leave batteries out of the controller for a period of time, and even completely r...

Oculus product

I want to buy my son a oculus for his birthday he only has a Xbox 1s what is the best oculus to get him we don’t have a pc or anything like that the internet is so confusing I don’t want to buy him one and he can’t use it thanks

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