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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to Refer

Hi, I've got a Quest 2 and I am wanting to refer a friend who is about to buy a quest 2. I cannot see any option on the referral page to do this nor any option in the app. Is there something with my account stopping me from referring? Thanks

Cant find my discount code

i was going to purchase a game with a discount code that had appeared in my notifications on the app, but when i went to go find the code it was nowhere to be found. and it didn't expire till September 11th and im wondering how to try and get that co...

TinyNix by Level 2
  • 1 replies
  • 0 kudos

Can't sync videos and pictures to my phone on quest 2

I am trying to sync my videos and pictures to the oculus app, but whenever I look up how to, they say click on the cloud icon and it will sync. There is no cloud icon and the 3 dots in recent aren't working. Can someone please explain what I am doing...

Grey Screen Update and new issue (Meta Update)

Ok people I have officially been left in the dark by the oculus staff team and I also noticed something and wanted to wait untill a future update. "Some IP addresses from internet providers wont let you make a meta account and will brick your headset...

Quest 2 - Lost apps & subscriptions on migration.

Quest2 - After some issues I was able to create a Meta account and link my original Facebook account, however for two weeks after wrangling with Meta support, I still can't access the apps and subscriptions on that account.Yesterday I received an ema...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Class Action Lawsuit?

So I spend hundreds of dollars on a VR headset, another couple hundred on games and my unit is useless? I can redownload apps that disappeared yesterday but now I have to PAY FOR THEM AGAIN? What a scam! Just let me redownload the games I already pai...

Anonymous by Not applicable
  • 2 replies
  • 1 kudos

Son got on and it asked for a code. So he went onto his phone to get a code sent to him and asked for email and he put in a wrong email and has not been able to get on since. How do we change his email

Cannot sign in from Oculus PC App

Hi there,I was trying to use Quest Link and it asked me to sign in Oculus PC app first, however, the app just showed nothing like the screenshot. I tried to uninstall/install several times with deleting all oculus data in AppData and had no luck. Any...


Nintendo Switch Pro does not work with Oculus Go

Hi, I'm trying to use a Switch Pro gamepad with the Oculus Go. Connecting it via Bluetooth works, but the gamepad doesn't flash or anything and none of the buttons seem to work (I've tried some games on the VR). Using it on my PC only worked after st...

Rift S Problem

All the sudden I now get an error saying usb cable not reconized and I have updated everything and nothing has been working its like it crashes my oculus it turns off but it also make a wierd staticy noise as its shutting off and I have checked if ev...

Can't see friend online

I have a quest 2 and after the recent update i can't see him online if i go to his profile it always stands as offline although i know he is online. He can also not see me online

Ojan007 by Level 2
  • 2 replies
  • 0 kudos

Unable to login to Meta account

Hello,I just changed my PC, and when installing the Oculus software, everything goes fine except logging into the Meta account, the browser opens fine and asks me if I want to continue with my Meta account.And I am then redirected to the oculus softw...

PC version of Horizon world

So i have everything downloaded, Im hooked to my account but i am not seeing where i can sign in to Horizon Worlds it just says purchased but gives me no options to play it or anything else?? Would love to get on when i dont have my headset but no ca...

It seems I have managed to make a doppleganger account.

When I was trying to convert over to meta yesterday, I went through the normal steps and completed it on my first account. Lets say the email is 123@email. Well that one went through smoothly until I didn't want to complete the merge and just wanted ...

Trouble with my oculus 2

I am not able to access my downloaded games. I havent used my oculus 2 in a long time. When i tried to log in using facebook i was prompted to use a code and it still wasnt allowing me to log in with my old account. I cant remember my info. Is there ...

Deals not showing when logged in

Hi, I was looking in the Oculus Quest 2 store on the website, and I saw some offers ( like Myst and Superhot VR ). But then when I logged in, all apps show with full price... When logged in, there's not a single game with a deal or offer, all of them...

login problems

It wont load my account so i tried adding and alternate account to the oculus but it keeps tell me it doesn’t exist and when i use a code it tells me an error has occurred

Can't use mail address with "-" and can't make support tickets

I want to change the email address of my Meta account but never get confirmation code mails (apparently because the "new" address contains a hyphen). So I tried creating a support ticket about it, but can't do that either, it just says "Something wen...

itkXR by Level 2
  • 1 replies
  • 0 kudos

Explorer keeps opening

So i have my quest2 open for a hour or more way past start up and when i start playing a game usually happens in vrchat after a while it will black screen and open up explorer how do i disable it or just get it to stop doing that?