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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't migrate test user account to meta accounts

On Org Manager, my test user accounts now indicate that the accounts are inactive and must be migrated to Meta accounts. When I attempt to migrate a test user account, I receive an error that the test user email is alread...

Oculus Social doesn't work

My Oculus social doesn't work at all, I have a Oculus rift S and I am trying to join join a party with my friend who is on a Oculus quest but some reason when he sends me a invite i get it but then cant join it. I go onto any of the social categories...


"Verify My Id" Is Broken

Hello, my issue isn't nessissarliy Quest product specific but it does affect it. Considering how Meta has made it nearly impossible to speak to a human being on Account Issues/Customer Support I am trying any available solution to get human support. ...

Ive lost all my games!!

I was getting sidequest to work and because it wasn't authorizing i saw someone said to do a factory reset which did work, but in return got rid of all my games, and ones ive paid for. They dont appear in library, in store it doesnt mention anything ...

Stuck on Download Queued for Apps on Quest

Ever since an update for Beat Saber earlier today, I have not been able to install any apps on my Quest using the device or my connected phone because I am given the message "Download Queued..." forever when I select an uninstalled app to install. I ...

Predhelt by Level 3
  • 30 replies
  • 4 kudos

Unable to pair with bluetooth

We just purchased a new occulus quest 2. We had the device paired with our phone, but the one controller was acting strange. We umpired everything and are now unable to pair with the phone. Any suggestions? We restarted all devices. Thanks

Left controller analog stick jittering down

My 1 year old controller's stick started jittering in calibration when pushing up. I replaced the controller with a brand new one and the stick now has the same issue and jitters down when pushed up after 2 days. Is this some kind of software issue? ...

Claiming my beatsaber free with quest 2

Hey I just got my meta quest 2 and I’ve set it all up and when I go to play beatsaber it’s still saying I have to pay for it. When I brought the bundle of the vr headset and beatsaber together but I can’t claim my free beatsaber


Anyone know how to change your age on the quest 2 I put 15 on accident I’m actually 17 and now I can’t play Arizona sunshine or gorn and other games I wanna so if anyone knows how to please reply to this

Oculus Link randomly kicks me out

So I've been running pcvr from my quest for a year now with no issues. I took a 2 month break and came back to finish Half life alyx and noticed after around 30 minutes one of two things would happen: It would kick me back to oculus home and I'd have...

Are these specs enough for VR?

Hi, I'm buying a PC because my current one is pretty bad, and the specs seem pretty good. I was wondering however, if it can run VR? I currently have a Quest 2 and im looking to do Air Link or the Link Cable. The specs for the PC are below. Thanks! N...

Unable to share videos

everytime i share a fken video it says unable to share videos i connected my facebook i restarted my headset i feel like smashing this stupid thing on the floor such bull**bleep**, i post on youtube all the time now it doesnt work oculus is BS.. now ...

Broken Tracking, Broken Boundaries

I never know where to begin with Oculus products. They always seem to be in a constant state of a decay. Once a problem starts it never seems to go away. Its fine one day, broken the next day. And you spend most of your play time just trying to fix t...

forgot pin link not working, cannot make a pin.

Setup a new quest 2, and wasn't given a pin. I tried to buy an app and obviously asks for the pin (I don't know it because I wasn't given 1)When choose "reset pin" on the phone app, it asks for old pin grrr. I eventually use pc to request a pin reset...

I can't install Oculus software on Windows 10

I have an Oculus Quest 2 virtual reality helmet and I used to calmly play PCVR without problems. Today I decided to clean my pc from garbage using the CCleaner pro program and after that the Oculus software stopped opening and installing. Please help...

Malfunction in connection to PC

I hadn’t used Quest 2 for two days. When I connected them up today, I started updating. I don’t know what about Meta. The problem came when at the end, it has cost me horrors to connect to the pc both by Air Link and by cable.I finally made it, but w...

Pin reset Never had a pin No email received

Help please!!cannot reset pin as never had one on oculus setup. Tried to request email for 2 days and still nothing!! after checking sent folder nothing has been sent either from the reset email page on metaRather fed up now

Sick of chasing Augustus boy

Why the multi-tiered snipe hunt for signing over to the new "Meta" / FB account? Instead of enjoying my $300 this Sunday morning, I spent it trying to outwit a bunch of pinheaded "engineers" at "Meta". Get a clue and make it easy for your customers.

HeavyR by Level 2
  • 0 replies
  • 0 kudos

Quest 2 Cooling Fan Malfunctioning

I was using my Oculus Quest 2 when I got the notification that my cooling fan malfunctioned. I let it sit overnight and tried to use it again but it still told me to contact Oculus support. I tried submitting a ticket but there is nothing for a malfu...

Saber Beats - Missing Play Button

Saber beats has been missing the “play“ button for almost 2 months now, and I get absolutely no response from anyone anywhere! I also can no longer request a refund. I cannot be the only one experiencing this issue. But no one seems to have a solutio...

Oculus won't connect to multi player games

HiOur oculus won't connect to multiplayer games today.It hasn't been used for a while but did an update etc when turned on and successfully converted from Facebook login to the new meta / horizon account. We can hear friends in a party and download g...

wombub by Level 2
  • 0 replies
  • 1 kudos

Resolved! Horizon worlds

Hello I would like to know how can I connect to horizon Word with my quest 1 other than through a computer.

Oculus recien comprano no empareja

Desde que lo compre no puede emparejarlo (ni usarlo), aun poniendo el codigo de las gafas, por los que no puedo usarlo ya que queda en la pantalla de emparejamiento. probe todo. resetearlo de fabrica, cambiar de dispositivo, cambiar de wiffi, resetea...

Resolved! OC2 does not pair with APP

Hello fellow sufferers  I´m having a problem setting up an OC2 (v43) with the most recent APP v176.1 on IPAD on most recent IOS 15.6.1BT Code is 100% right - System is shown as connectedPW of Account is 100% rightWirelessLAN works 100% (systems can ...

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what is the confirmation link?

Hello, I keep getting this start on my web browser when I open my browser, to confirm my facebook account. then some id stuff, just did the confirmation link on my daughters computer and it comes up with and someth...