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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Horizon Worlds - coming soon

I have been trying to download Horizon Worlds with no luck. It continuously says: Coming soon. What can I do? I’m in the US not using any special internet connection.

Oculus account gone

So yesterday I made a meta account and merged it with my Facebook. But all my history is gone and it won’t let me go back to my original login. I used to sign in through my Facebook but every time I do it just brings me to my meta account and it won’...

Upgraded Oculus account and now can't log in on device

I went through the account setup process, I was expecting it to walk me through upgrading the quest but that didn't happen so I'm guessing something went wrong or the instructions weren't clear (I'm autistic). Now when I'm on the device it asks me to...

6pyx by Level 2
  • 1 replies
  • 0 kudos

Quest 2 Air Link

I recently purchased the Quest 2. For the first month I used the Air Link without any problems but since the Meta update it just wont work. When attempting to use Air Link, the window appears with the 'Searching for PCs...' but the circle just keeps ...

Air link

When I try to connect my Oculus quest 2 to my computer with Air link it connects and then disconnectsdoes anyone know how to fix this

Horizon world not able to travel

Stuck on the home section, my avatar is missing its skin and is all white like statue eyes too. When trying to enter a world I get unable to travel error messages. Uninstalled horizon, factory restart, turned head set off and on. Nothing has worked c...

Oculus Pattern isn’t working on phone

I have tried again and again to enter my pattern to connect my phone with my oculus device. I am entering the correct pattern, but it is still telling me it is incorrect. All I want to do is be able to cast what I’m seeing to my phone/computer screen...

Lost Public Test Channel after Factory Reset

My headset is currently on v44 as I have been in the Public Test Channel since I first received my Quest 2. I'm also a developer.I had to factory reset my headset and now I've lost access to the Public Test Channel, and the enrollment is showing as f...

Quest 2 pairing problem not found on Android app

I just received my new Quest 2 helmet after a defective exchange, now impossible to pair the helmet with the application on Android. I think I have tried everything, factory reset of the helmet, reinstall app. Oculus on my phone and always the same m...

Anonymous by Not applicable
  • 2 replies
  • 1 kudos

Quest 2 Link stuttering v41/v42

Hello,I got my Quest 2 last week. After playing some demos on the headset itself, I was looking forward to play the VR games I purchased on Steam. I connected the Quest 2 with my msi gaming laptop and started Link. A few seconds after oculus home loa...

Final by Level 3
  • 9 replies
  • 0 kudos

Pls help

Yesterday i buyed oculus quest 2 and i can't do anything i can't pair oculus with phone i can't pair controllers and thats my screen 


Need Help with my Oculus Quest 2

Hello to all users I have 2 brand new Oculus Quest 2 that have the same problem the right controller is not paired and need to pair it again, in the past I do it many times with no problem but today I made a factory reset to the headset and try to pa...

Oculus Quest 2 Message.jpeg

lost my sons account please help

we bought the occulous quest from the website only a few months ago then we have spent so much on games using his birthday money and since this stupid update he cant log inand is driving me crazy starting to think we should sell it and by the vive co...

Will not generate new device code

I updated to my new Meta account now when I launch Oculus, it tells me to enter the new device code to activate it however when you click generate new device code you get a message that says an error occurred please try again. But it will never creat...

Beat saber free with quest?

I recently bought a new quest 2 with beat saber included. Between a mixture of me not know I needed to claim it and not being able to find my quests pin in the headset have led to the claim link expiring before I could.(phone kept saying to check hea...

Horizon worlds

Bonjour j'essayer de télécharger horizon worlds sur mon casque mais ça ne marche pas je clique sur télécharger ça ne fait rien du tout et quand je télécharger horizon venus ça marche mais quand je lance le jeux il me dise télécharger horizon worlds m...

Unable to redeem free Beat Saber

I just bought a meta quest 2 and am unable to find Beat Saber for free..When I search for it, it shows as I need to purchase it full price

Avalyon by Level 2
  • 1 replies
  • 0 kudos

Resolved! ODH can't detect my account

I have set up a developer account but attempting to login into ODH with the same account and password will give me a wrong email/password error...I am able to login here just fine with the same information. any solutions to this?

In game mode

Hi when I play my caricature keeps crouching on won’t stop moving around any ideas on what’s wrong

Post Meta merge - Unable to load profile.

Hi folks, my app updated over the weekend and I was forced to do the account merge - since then I can't see my Profile when I click on it in the Meta Quest 2. Apps and air link seem to work fine and the merge *seems* to have worked but I just get an ...