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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Stock in the USB update mode screen

I cant move from the screen USB update mode.Nothing happens in any of the options given: Boot Device, Device Info, Factory reset, Sideload updates or even Power off - indeed, it wouldn't power off.It has just been opened. It was the Christmas present...

Nakoo182 by Honored Guest
  • 280 Views
  • 2 replies
  • 2 kudos

Sponsorship

Hello,I just received my VR headset thanks to a friend who sponsored me, I created my account thanks to his sponsorship links except that when I configured my headset I did not receive anything on the sponsorship, can you make somethings for it pleas...

Damateros by Honored Guest
  • 159 Views
  • 0 replies
  • 0 kudos

Nephew spent over £200 bill in gorilla tag

My nephew used my vr to play gorilla tag on sunday and i discovered he had somehow spent over £200 of in game content despite me having a pin in place. He was never asked for a pin nor was he aware a transaction was taking place. He told me later tha...

Batman promotion missing

Hi I purchased a qualifying meta quest 3s with free batman game for my son for christmas and there is no promotion for this game in the promotion section plus I have to pay if it is selected in the store.. Any help please who do I need to contact.. T...

Hi need help with sign in

Hello i just get meta quest 3 for christmas it was already used but I cannot sign in im stuck at 8 digit code when i go at the Link i cannot sign in because(A profile was used to set up the headset, which is now deleted. Reset the headset to factory ...

1max9 by Honored Guest
  • 121 Views
  • 1 replies
  • 0 kudos

USB mode loop issue

Hi, our new mata quest stuck on usb mode loop, no matter press any button, it keeps going back to the same page. Power + volume down also used, but not worked.

Oculus core mobile service keeps stopping loop

I’ve tried every troubleshooting method but the factory reset. I’ve rebooted hard/soft and still the Oculus quest 2 continuously shuts down shows the error "Oculus core mobile services keep stopping" and then restarts again in a never ending loop. Yo...

rackadj by Explorer
  • 39504 Views
  • 30 replies
  • 3 kudos

Referral Link from a friend not working

I just received a referral link from a friend and wanted to activate the referral. it says (translated from german)I just created the account a few days ago . What do I need to do? I do not want to send the headset back nor create a separate account....

Anonymous by Not applicable
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! 3 dots when trying to enable Oculus Link

So am getting 3 dots when trying to enable oculus link i turned on the debugging mode and i found a lot of errors when trying to enable it was like not enought ram when i was having ram in pc pls help Also heres the error just translate it becuase am...

3 month free meta+ subscription.

I'm trying to redeem my 3 month free subscription via the app, it asks for a payment method for when the free trial ends, but then tried to charge my card immediately and not at the end of the trial.How do I redeem my free trial and pay in March and ...

Samlanalf by Honored Guest
  • 382 Views
  • 0 replies
  • 0 kudos

meta quest

i’ve just bought a meta quest and it’s saying it does not recognise my email address what can i do to rectify this problem

Quest 3 Spatial Tracking Issue

I have been having an issue with my Quest 3 that is hard to explain. It seems like it is having trouble figuring out where it is spatially and the result is that objects like the quest menus or things in game like a table will jitter around slightly ...

miliyn by Honored Guest
  • 159 Views
  • 0 replies
  • 0 kudos

A problem with new promotion

Hello every one! Lately a bought a new meta quest 3s with 256gb od memory, and on the site there is written that I should supousdly recive 30€ in quest cash , and i didnt recive afrer logging on my vr headset.

Oculus 3

I just bought my son the new Oculus 3 and it will not charge at all! The light will not even light up at all with cord that came with it, my PC charger, or any other chargers. It's brand new and should have no debris etc. how do I fix this! Ridiculou...

Tazia81 by Honored Guest
  • 129 Views
  • 1 replies
  • 0 kudos

PCVR Game Recommendation from Steam Sale?

While the Steam Sale is going on, I'm looking for PCVR game recommendations to take a look at. Anyone have any games they enjoy that they would recommend? I have my eye on Metro Awakening and Red Matter 2, any thoughts on those two games?

hilotbo1 by Honored Guest
  • 119 Views
  • 0 replies
  • 0 kudos

help me please

can someone please tell me what to do because when i try redeeming my gift card code it says “error performing query.” what do i do ?

Zyscy by Honored Guest
  • 113 Views
  • 0 replies
  • 0 kudos

Batman Arkham

I purchased a meta quest 3 on 22/12/24 but it’s saying I have to purchase Batman I thought I came free ?? thanks

Apps won’t download

I purchased a renewed/refurbished oculus go for my son for Christmas and WOW!this thing is a f**cking joke. Not user friendly at all. Won’t download any apps/games.

<!> ATTENTION <!> DO NOT UPDATE TO PTC V71

Hi community, V71 killed my quest experience and now i'm stuck, i can't rollback to V69 even if i'm factory reseting my headset. I'm exclusively using my quest to watch movies on cinema VR through an awesome app called movie deck for plex. V71 caused...

App Updates Stuck on Installing

I am on Q3, software is up to date. I am having trouble getting updates on games. I even uninstall and reinstall, sometimes they update and sometimes not. No matter what I do, even if I get the update, when I hover over the game, it always says "inst...

DocCincy by Honored Guest
  • 142 Views
  • 0 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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