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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Not getting money from referral

Hi although we both logged in it still shows only half made?Do i need to do it again or is there some other type of issue?btw we are in the same country and it was yesterday

uu15 by Level 2
  • 1 replies
  • 0 kudos

Can't cast in phone app after changing account

Hello, I was trying to cast a game from phone app, it worked well before, but I had a problem and I had to change account.I changed account on headset and the phone app but it didn't cast it.I saw that my phone can't find the headset.Can anyone help?

Sawka02 by Level 3
  • 3 replies
  • 0 kudos

Refund : I bought a game as gift for a friend several times

Hi everyone,I would offer a game (Zentih VR) to one of my friend to play with him.As we both did not know how work the gift system, i was thinking my purchase did not work.He finally told me that he successfully claim the gift in his oculus. My probl...

Airlink unable to connect to PC

Hi so I tried starting up Airlink for the first time since it got out of beta, (it used to work fine when in beta), but it just didn't want to connect. When starting up airlink I can see my pc in the devices list, and I can click on pair. But after t...


Great experience

I just sat up my Quest 2 so far I’m loving. This is a awesome experience so far.

I guess my question has already been answered

I am having a problem being able to use my laptop for gaming with Quest 2 and OBS, due to my graphics card.NVIDIA® GeForce RTX™3050 Ti graphics. Is there ANY way I can use my laptop to record my gaming experiences, besides purchasing a $500 external ...

Resolved! Air link no longer connecting

I play with my quest 2 exclusively with air link so I can access steam vr. I haven't been on in a while and today decided I wanted to play, but the air link isn't working. they are on the same wifiI've restarted both my pc and the oculus pc app and t...

PCVR does not work

Hello,thanks for clicking on this topic.I am making it because i can't play in link with my quest 2.My setup :Radeon RX 6500 XT (Without video encoding,i know,but i don't care)Intel core 11400f16 gb ram ddr4I made the usb test and it is ok.Do you kn...

reinstall all purchased items in my library?

Some time ago, to troubleshoot an issue with Oculus, under the advice of oculus support, I did an erase and reinstall of everything oculus on my PC. Now, of course, I would like to reinstall all purchased games. My PC has the hard drive space for it....

Bluetooth pairing of gamepad with ver38 SW

In latest SW, ver38, all Bluetooth pairing moved from Experimental features to "real" features.When bluetooth pairing an external unit, it can behave in two different ways:it is sometimes shown as a new device but without the “Input device” feature. ...

GaimItg by Level 3
  • 1 replies
  • 1 kudos

returned game

I returned a game which was 8.1gb and its not been taken off i has 17gb now only 9 how do i get gb back


What years is this, aint it almost 2022?! Since they already got language on their own is using their ear to HEAR and doesn't bother or thought to add subtitles for English for all kinds games for HOH and Deaf communities. I really want to play Room ...

Air link and Link cable not working

So I recently purchased a Quest 2 and ive also bought a Link cable to plug into my pc and quest 2. ive already downloaded the software on my pc and so im trying to connect the vr to my pc with the link cable and it wont work. Ive also used Bluetooth ...

Resolved! CV1 dropping frames but Quest 2 with link is not.

this has drove me mad, back and forth with nvidia with driver logs but no.... its oculus software.specs are 12700k, 3080ti, 32GB ddr4 3200mhzcv1 is dropping frames with random spike dips in the gpu headroom in any game, I'm using beatsaber as an exam...

Resolved! Galaxy S10 Gear VR Compatibility

Hello!Is the new Samsung Galaxy S10 compatible with the Galaxy S9 Gear VR version or will they be releasing a new Gear VR headset?Thank you!

JDWhit by Level 3
  • 9 replies
  • 0 kudos

Can't connect to Oculus Home on laptop

Cannot connect via air link, nor connect via cable link. Now, I have a 1650ti card, and I know if anyone replies to this post, they will try to tell me that this card is not on the compatibility list, but the headset connected perfectly well using th...

Left controller grip button.

Hi, can anyone give me info on where to obtain a left controller grip button. New or second hand, maybe someone has one from controller which has faults in other areas.Regards Mark.

JAYCHLO by Level 2
  • 0 replies
  • 0 kudos

Tracking Fehler beim Starten der Quest

Seit einiger Zeit bekomme ich beim Start meiner Quest 2 die Meldung "Tracking fehlgeschlagen". Diese Meldung kann ich dann einiger Zeit mit häufigem Klicken auf "Weiter" wegklicken - diese Klickerei ist echt nervig. Danach kann ich dann in den Einste...