Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cannot get logged into Oculus

There was an update on my phones Oculus app. Then started Oculus and it’s having me login. I attempt logging in through Facebook, like always. I enter my phone and password. I get an alert on FB which is approve and I also receive a 6 digit code whic...

Dear Community i need Experienced Help

I Got the Oculus Rift today from a Friend, and i want to have a good Experience in VR (FPS is Priority) and as second the Resolution (but i dont want to look at a Pixel Mountain) so these are my Hardware components) please help me giving me good Sett...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

All my games have disappeared

I haven't used my Quest for a number of months now, I turned the headset on and looks like I need to do a reset. I log into my account on the website (and mobile app) and ALL of my games have disappeared. How do I get my games back? I have paid for t...

my controllers Drifting

hello my controllers keep drifting and getting worse is there a way i can fix them i did get stuff people used to fix but it never worked

😱 Scared!!

I’m new owner of a Quest 2. I’m not sure if I should keep it because of the issues people are having with the device.

Developer Mode

I am upset the oculus is a product that we buy, but as Consumers We Get No help with device issues. My son plays the oculus and is trying to get developer mode he used my Facebook account and verified my phone number and then we I put my credit card ...

Resolved! Population One refund for Quest 1 users

I got an email saying I can get a refund for purchasing Population One in the past 6 months as it will no longer be compatible with my headset (Quest 1). I enter my email and order number into the refund area of the metaquest page and it does not ass...

Oculus Rift S 'breaks' my audio settings.

Hello! Brand new Rift S user on a newly built computer. Anytime I have the Rift connected to my comp it overrides my Input and Output devices to the Oculus to default and (more importantly) changes my normal Headphones to "Headphones (Oculus Virtual ...

missing multiple accounts and library sharing

Hi, for a couple day we buyed 2 pieces of oculus quest 2, after start we realized that we have version I think it is the latest version. Can not find the multiple accounts and library sharing button in the experimental featur...

Not getting money from referral

Hi although we both logged in it still shows only half made?Do i need to do it again or is there some other type of issue?btw we are in the same country and it was yesterday

uu15 by Level 2
  • 1 replies
  • 0 kudos

Can't cast in phone app after changing account

Hello, I was trying to cast a game from phone app, it worked well before, but I had a problem and I had to change account.I changed account on headset and the phone app but it didn't cast it.I saw that my phone can't find the headset.Can anyone help?

Sawka02 by Level 3
  • 3 replies
  • 0 kudos

Refund : I bought a game as gift for a friend several times

Hi everyone,I would offer a game (Zentih VR) to one of my friend to play with him.As we both did not know how work the gift system, i was thinking my purchase did not work.He finally told me that he successfully claim the gift in his oculus. My probl...

Airlink unable to connect to PC

Hi so I tried starting up Airlink for the first time since it got out of beta, (it used to work fine when in beta), but it just didn't want to connect. When starting up airlink I can see my pc in the devices list, and I can click on pair. But after t...


Great experience

I just sat up my Quest 2 so far I’m loving. This is a awesome experience so far.

I guess my question has already been answered

I am having a problem being able to use my laptop for gaming with Quest 2 and OBS, due to my graphics card.NVIDIA® GeForce RTX™3050 Ti graphics. Is there ANY way I can use my laptop to record my gaming experiences, besides purchasing a $500 external ...

Resolved! Air link no longer connecting

I play with my quest 2 exclusively with air link so I can access steam vr. I haven't been on in a while and today decided I wanted to play, but the air link isn't working. they are on the same wifiI've restarted both my pc and the oculus pc app and t...

PCVR does not work

Hello,thanks for clicking on this topic.I am making it because i can't play in link with my quest 2.My setup :Radeon RX 6500 XT (Without video encoding,i know,but i don't care)Intel core 11400f16 gb ram ddr4I made the usb test and it is ok.Do you kn...

reinstall all purchased items in my library?

Some time ago, to troubleshoot an issue with Oculus, under the advice of oculus support, I did an erase and reinstall of everything oculus on my PC. Now, of course, I would like to reinstall all purchased games. My PC has the hard drive space for it....

Bluetooth pairing of gamepad with ver38 SW

In latest SW, ver38, all Bluetooth pairing moved from Experimental features to "real" features.When bluetooth pairing an external unit, it can behave in two different ways:it is sometimes shown as a new device but without the “Input device” feature. ...

GaimItg by Level 3
  • 1 replies
  • 1 kudos