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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Let the pads and quest 3 in charge

Hey guys,Is it ok if i let my Quest 3 and pads constantly in the charging station even if it's green ?I mean it's not supposed to stop charging when their battery are full ? Thanks for ur help i don't want to make a mess with my new toy !

no hands when opening games

my hands disappear when i open a game but they work fine in the menu. sometimes the hands start working but im not sure why does anyone have a fix?

Fraudulent Account Link

Someone created a fraudulent Instagram account and linked it to my Facebook. That Instagram account got blocked for not following the rules, which then blocked my Facebook account. I am trying to unlink the fraudulent Instagram account but Facebook w...

Quest 2 Casting to PC stopped working. "Something went wrong"

I’ve searched through older posts, Reddit, and everything I could find on Google, but nothing seems to work. Based on other posts in the forum, it seems like nobody has ever found a solution to this problem. I’m a streamer, and I got a Quest 2 to str...

Oculus Quest 2 Controllers Keep Glitching

The controllers in the Oculus Quest 2 keep glitching. They work in the menu but in the games they are stuck to the player’s body and do not move at all. seeing posts here about it being caused by the recent update but no current solution?

Resolved! Random Teleport Quest 2

Hi allA problem has developed recently with our Quest 2, where it randomly teleports me. It appears as if the right thumbstick is the issue; as if it is arbitrarily being pressed in. I've searched forums and have seen similar issues for other users (...

Gifted game not showing in account

I was sent Arizona Sunshine 2 as a gift on Nov 30, and I received the email and code, but I cannot play the game. I did the trial and it ended -- now whenever I install the game it just says "Trial Ended" with no option to redeem the gift. Also, the ...

Resolved! Can't find previously owned apps on new Quest 3

I have spent a long time now, Googling, testing.. but cannot find a way to access and download the games and apps I bought in the store using Quest 2 to my new Quest 3. The closest I can find is to share apps with other people - but that's not what I...

How to use remote desktop?

HelloFor a while i am trying to use remote desktop. Finally my Quest 3 is able to find the PC. Yeah! But when i click to connect, it is loading and loading and loading and returning to the main menu. My monitor is flickering one time. That´s it.I hav...

Zubunapy by • Honored Guest
  • 248 Views
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  • 1 kudos

Quest 3 Right Controller Keeps losing connection

Have a continual issue with the right controller losing connection while playing. A message pops up asking to press a button in the controller to reconnect. Sometimes this appears to work other times it takes quite some time before reconnecting. I ca...

Resolved! USB debris error returns in v71

I'm posting this for my brother, cuz he won't.He just bought a Quest 3 a week ago, it's updated to v71. He bought an fairly expensive Quest link cable from BestBuy under the Insignia Brand (It's all they had). It was half the price of the Meta origin...

No tracking after update.

We use the pro controllers on our quest 2. They recently did an upgrade, they show connected but the headset doesn't detect them at all. Hand tracking is not reading either so I'm stuck open visual mode. Can't click anything. I've reset the controlle...

icicle12 by • Honored Guest
  • 1338 Views
  • 6 replies
  • 1 kudos

New Quest S3 No Sound

Just received my S3 but get any sound , Should l factory reset it ?l have checked every details in the menu but no results

Lvillaman by • Honored Guest
  • 148 Views
  • 1 replies
  • 0 kudos

Quest 3 glasses

Hi all looking for advice, I have a Q3 and using for flight sims (DCS) having issues with sharpness. I wear glasses for Reading 1.25 so only for in close. Do I need to wear my Glasses in VR?if so how do I see distant?any advice welcome please

Farebro by • Honored Guest
  • 160 Views
  • 0 replies
  • 0 kudos

Connexion à mon Meta Compte

Bonjour cela fais 4 jours que je ne peux plus me connecté à mon compte META ' Cianootv@gmail' meme en passant par Facebook j'ai une erreur, meme avec le mail d'authenfication j'ai un gros bug Je ne peux plus utilisé mon VR car IMPOSSIBLE de me connec...

Please Help

My followers can't find option of Stars when they want to gift me.Option star is appearing only on my reels but not in all my photos and posts

Thabiso by • Honored Guest
  • 116 Views
  • 0 replies
  • 0 kudos

No Referral Button Available

Hello!I bought my quest earlier this year living in Germany. I registered and have been using it for a while now. I see that there is a referral program in germany that I can refer the quest device itself ($60 store credit) as well as apps. The probl...

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I Need Help With A Disabled Facebook Account

I have made several attempts to contact you online via the Facebook Help Center and have sent several emails to support@fb.com with zero replies from either one. My profile (Susan Isabella Sheehan), which I created in 2007, was hacked on October 13th...

Replacement Left Controller Drifting

Purchased a replacement left controller about two months ago and it constantly drifts to the right despite doing all the troubleshooting; removing batteries, cleaning, recalibrating, etc. Are these still covered under warranty

Zatrones by • Honored Guest
  • 182 Views
  • 1 replies
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Sharing my quest applications with an additional headset

I have an oculus quest three that is my main headset and I'm signed in with my main account.I have an oculus quest two that I would like to set up for guests to use when they visit my home so that we can play together from different rooms.I understan...

2FA

SMS and Email are not sending codes when submitted. What's the fix?

Child’s age change

I am attempting to correct my child’s age to 13 after miss clicking on setup. When attempting to change it in the supervision settings it does not allow me and states to contact support. What is needed to allow me to do this?

Wrong gender of VR avatar

TLDR: After changing my avatar's hair color to pink, the avatar automatically changed body type to female and there seems to be no coming back.I understand the idea: ""The Meta Avatar does not have a gender. You can specify masculine or feminine feat...

My meta quest is blurry

I’ve been using my Meta Quest 3 for a few weeks now. When I first received it, I felt it was amazing—the picture clarity was excellent. But after a week, the display became blurry. I tried adjusting everything, but I still couldn’t get a clear displa...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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