Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Updating issue Maybe meta account issue?

I tried opening my headset today but when I was turning it on and I found it signed out. I tried to sign back in and it gave a message that said "Your headset has a new software update" then instructions on how to do it. I tried to update but it just...

octo101 by Level 3
  • 1 replies
  • 0 kudos


I can't claim my free beat saber can u tell me how to get it

My ouclus quest 2 is not changing nor turned on

Ive tried everything in my power to make the quest 2 turn on or charge. But nothing was working. I even contacted meta support and they say i have to charge it for 2 hours and it will turn on. But that didn’t work. I cant play with my friends, i real...

Sele3m by Level 2
  • 1 replies
  • 0 kudos

Support not helping? Where can I get a supervisor?

The Meta Quest chat people keep saying to go to to request a call back but I see no option. I have spent over four hours on the chat with multiple conversations and reps with no help. The issue, which is being discussed on Reddit by mu...


My Daughter purchased beatsaber on the wrong account

Hi. My Daughter purchased beatsaber on the wrong account. I share all our games from my account and she purchased on her account by mistake. Is there any way we can get this on the account that has all our games.Regards Jason

Resolved! Left Controller will not turn on, nor track.

Hey all, I’m sure these types of posts gets tossed around a bunch, but this problem has become something much more difficult for me to fix. Like a lot of other help posts, the lights (specifically on my left touch controller) won’t turn on, and neith...

Support Forums.

I have read and reread. Everything around the unlock pattern issue. Tried all. I am lucky in the fact that I just got the quest 2 so I don't have but Meer hours invested in mine. And it's for only that fact that I will keep it. How do you create such...

"Unlocking Oculus Go"

Hello? I'm an Oculus user.From the Oculus homepage developer bulletin boardChecked "Unlocking Oculus Go".By the way, it does not become Unlockable.1. The manual and the uploaded file name do not match.- Oculus_Go_SW_Unlock_v1 vs unlocked_build.zip2. ...

Parental controls

I’m an adult and I want to download this poker game and it says I have to set up parental controls can someone help?

Blitz27 by Level 2
  • 1 replies
  • 0 kudos

Oculus quest 2 and link cable - mac pro and gpu requirements

Its hard to believe a Mac Pro running Windows 10 doesnt work for running the Oculus app and connecting the Quest 2 via the link cable or air link. I see it doesnt meet the requirements they suggest for gpu.This mac pro runs an Intel Iris Pro Graphics...

cmt268 by Level 2
  • 1 replies
  • 0 kudos

Left controller not connecting

So as a few other people I see the controller stopped working over night. I've tried new batteries, taking them out for over an hour, repairing them in app. It says it pairs successfully and the controller firmware was updated but still does not work...

cannot find my games after merge

Hi, I powered up my headset, and was unable to access any of my games. Kept getting an authentication error. I went into the oculus app, and it said my oculus account was merged with my facebook account. When I logged in with my facebook account, it ...

gartie by Level 2
  • 2 replies
  • 0 kudos

Can't migrate test user account to meta accounts

On Org Manager, my test user accounts now indicate that the accounts are inactive and must be migrated to Meta accounts. When I attempt to migrate a test user account, I receive an error that the test user email is alread...

Oculus Social doesn't work

My Oculus social doesn't work at all, I have a Oculus rift S and I am trying to join join a party with my friend who is on a Oculus quest but some reason when he sends me a invite i get it but then cant join it. I go onto any of the social categories...


"Verify My Id" Is Broken

Hello, my issue isn't nessissarliy Quest product specific but it does affect it. Considering how Meta has made it nearly impossible to speak to a human being on Account Issues/Customer Support I am trying any available solution to get human support. ...

Ive lost all my games!!

I was getting sidequest to work and because it wasn't authorizing i saw someone said to do a factory reset which did work, but in return got rid of all my games, and ones ive paid for. They dont appear in library, in store it doesnt mention anything ...

Stuck on Download Queued for Apps on Quest

Ever since an update for Beat Saber earlier today, I have not been able to install any apps on my Quest using the device or my connected phone because I am given the message "Download Queued..." forever when I select an uninstalled app to install. I ...

Predhelt by Level 3
  • 30 replies
  • 4 kudos

Unable to pair with bluetooth

We just purchased a new occulus quest 2. We had the device paired with our phone, but the one controller was acting strange. We umpired everything and are now unable to pair with the phone. Any suggestions? We restarted all devices. Thanks

Left controller analog stick jittering down

My 1 year old controller's stick started jittering in calibration when pushing up. I replaced the controller with a brand new one and the stick now has the same issue and jitters down when pushed up after 2 days. Is this some kind of software issue? ...

Claiming my beatsaber free with quest 2

Hey I just got my meta quest 2 and I’ve set it all up and when I go to play beatsaber it’s still saying I have to pay for it. When I brought the bundle of the vr headset and beatsaber together but I can’t claim my free beatsaber


Anyone know how to change your age on the quest 2 I put 15 on accident I’m actually 17 and now I can’t play Arizona sunshine or gorn and other games I wanna so if anyone knows how to please reply to this

Oculus Link randomly kicks me out

So I've been running pcvr from my quest for a year now with no issues. I took a 2 month break and came back to finish Half life alyx and noticed after around 30 minutes one of two things would happen: It would kick me back to oculus home and I'd have...

Are these specs enough for VR?

Hi, I'm buying a PC because my current one is pretty bad, and the specs seem pretty good. I was wondering however, if it can run VR? I currently have a Quest 2 and im looking to do Air Link or the Link Cable. The specs for the PC are below. Thanks! N...

Unable to share videos

everytime i share a fken video it says unable to share videos i connected my facebook i restarted my headset i feel like smashing this stupid thing on the floor such bull**bleep**, i post on youtube all the time now it doesnt work oculus is BS.. now ...

Broken Tracking, Broken Boundaries

I never know where to begin with Oculus products. They always seem to be in a constant state of a decay. Once a problem starts it never seems to go away. Its fine one day, broken the next day. And you spend most of your play time just trying to fix t...

Top Kudoed Authors